Jabra Engage 50 II Digital Corded Headset User Manual
- June 3, 2024
- Jabra
Table of Contents
Engage 50 II
User manual
Making Life Sound Better
Engage 50 II Digital Corded Headset
A third-party certification according to ISO 14024
Say hello to a more sustainable product
IT products are associated with a wide range of sustainability risks
throughout their life cycle. Human rights violations are common in the
factories. Harmful substances are used both in products and their manufacture.
Products can often have a short lifespan because of poor ergonomics, low
quality and when they are not able to be repaired or upgraded.
This product is a better choice. It meets all the criteria in TCO
Certified, the world’s most comprehensive sustainability certification for IT
products. Thank you for making a responsible product choice, that help drive
progress towards a more sustainable future!
Criteria in TCO Certified have a life-cycle perspective and balance
environmental and social responsibility. Conformity is verified by independent
and approved verifiers that specialize in IT products, social responsibility
or other sustainability issues. Verification is done both before and after the
certificate is issued, covering the entire validity period. The process also
includes ensuring that corrective actions are implemented in all cases of
factory non-conformities. And last but not least, to make sure that the
certification and independent verification is accurate, both TCO Certified and
the verifiers are reviewed regularly.
Want to know more?
Read information about TCO Certified, full criteria documents, news and
updates at tcocertified.com. On the website you’ll also find our Product
Finder, which presents a complete, searchable listing of certified products.
Welcome
Thank you for using the Jabra Engage 50 II. We hope you will enjoy it!
Jabra Engage 50 II features
- World’s best headset for clear customer calls
- Real-time insights improve call quality
- Comfort all day, with a secure, adaptive fit
- Tough and durable, with a three-year warranty
- Advanced speakers so you never miss a word
- Protect your hearing with our advanced features
- BalancedVoice™ makes speech clearer
- Adjustable ringer makes missed calls a thing of the past
- Works with leading contact center platforms and virtual meeting apps
- Busylight shows colleagues when you’re on a call
Jabra Engage 50 II overview
2.1 Stereo variant
2.2 Mono variant
2.3 Included accessories
2.4 Optional accessories
Optional accessories and replacement parts (ear cushions, etc.) can be
purchased online at jabra.com/accessories.
How to wear
Wear the Jabra Engage 50 II and adjust the headband for a more comfortable fit.
For optimal comfort, the mono headset should be worn with the T-bar high on the side of the head, not on the ear.
3.1 Position the microphone
For optimal call quality, position the microphone close to the mouth (approx.
1/2” or 12mm).
How to connect
4.1 Connect directly to a computer
Plug the Jabra Engage 50 II into a USB port on your computer.
Ensure the Jabra Engage 50 II is set as the default audio device for the
speaker and microphone in your audio settings.
It is recommended to download and install Jabra Direct and Jabra Engage+ to
support, manage, enable optimal functionality, and track real-time call
insights for your Jabra Engage 50 II.
Download via jabra.com/direct and
jabra.com/engage+
4.2 Connect to a computer using Jabra Engage 50 II Link
Connect the Jabra Engage 50 II with a Jabra Engage 50 II Link and then plug
the Jabra Engage 50 II Link into a USB port on the computer.
Ensure the Jabra Engage 50 II is set as the default audio device for the
speaker and microphone in your audio settings.
It is recommended to download and install Jabra Direct and Jabra Engage+ to
support, manage, enable optimal functionality, and track real-time call
insights for your Jabra Engage 50 II.
4.3 Connect to mobile devices
Plug the Jabra Engage 50 II into a USB-C port on your mobile device. Not all
USB-C devices or apps support an audio connection with the Jabra Engage 50 II.
4.4 Connect using the extension cable
Plug the Jabra Engage 50 II into the USB-C port on the extension cable, and
then plug the extension cable into a USB-A or USB-C port on your computer,
depending on which extension cable is used.
It is important to note that the extension cable cannot be used with the Jabra
Engage 50 II Link.
How to use
The headset itself does not have call controls.
When plugged into a computer, calls and music can be controlled using the
computer, or by using a Jabra Engage 50 II Link.
5.1 Jabra Engage 50 II Link controls (Microsoft Teams variant)
5.2 Jabra Engage 50 II Link controls (UC variant)
5.3 Reconfigure the button controls
The Jabra Engage 50 II Link has four buttons that can be reconfigured using
Jabra Direct or a Jabra SDK integration.
- Mute button
- Programmable button
- Busylight button
- Answer/end call button
5.4 Jabra Engage 50 II Link status LEDs
5.5 Busylight
The busylight LED on the headset indicates to colleagues when you are on a
call or busy.
5.6 SmartRinger
When the headset is lying flat on a desk, incoming calls will play a ringtone
from the Jabra Engage 50 II Link.
To select a new ringtone, press both programmable buttons at the same time to
cycle between 3 possible ringtones. A new ringtone can only be selected when
not on a call. The SmartRinger volume can be adjusted using the volume
controls when there is an incoming call.
The SmartRinger and ringtone can be disabled or configured using Jabra Direct.
5.7 Sidetone
Sidetone enables you to hear your own voice when you are on a call. Sidetone
settings can be configured using Jabra Direct.
5.8 Reverse audio channels
It is possible to reverse the left and right audio channels in the stereo
headset. This setting can be configured using Jabra Direct.
Software
6.1 Jabra Direct
Jabra Direct is free computer software designed to support, manage, and enable
optimal functionality for your Jabra devices.
Download via jabra.com/direct
6.2 Jabra Xpress
Jabra Xpress is free computer software designed to manage, update and maintain
multiple Jabra devices.
Download via jabra.com/xpress
6.3 Jabra Engage+
Jabra Engage+ is free computer software designed to track real-time call
insights.
Download via jabra.com/engage+
6.4 Firmware update
Firmware can be updated using Jabra Direct, and you will be notified when a
firmware update is available for the headset.
During the firmware update process, the LEDs on the Jabra Engage 50 II will
light up pink. Do not disconnect the Jabra Engage 50 II during the firmware
update process.
The Jabra Engage 50 II Link is automatically updated whenever the headset is
updated, or when plugged into a headset that has been updated. The mute LED on
the Jabra Engage Link controller will light up pink to indicate that the
firmware is being updated. Do not disconnect the Jabra Engage 50 II Link from
the headset during the firmware update process.
Support
7.1 FAQ
View the FAQs on Jabra.com/help/engage50II
7. 2 How to care for your device
- It is recommended to keep the headset between -5°C and 55°C (23°F and 131°F).
- If the headset or Link become dirty, it is recommended to clean it with a soft, lint-free cloth that has been dampened with clean water.
7. 3 Replacement accessories
Replacement or additional accessories can be purchased online at
jabra.com/accessories.
© 2022 GN Audio A/S. All rights reserved. Jabra® is a trademark of GN Audio
A/S.
MADE IN CHINA
MODEL: HSC160;ENC160
Declaration of Conformity can be found on
www.jabra.com/doc
References
- Jabra Engage 50 II | Jabra Support
- TCO Certified - the world’s leading sustainability certification for IT products