Lit Fibre ISP Send Engineers Out After Borking User Manual
- September 7, 2024
- Lit Fibre
Table of Contents
ISP Send Engineers Out After Borking
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Specifications
- Ultrafast WiFi
- Latest WiFi 6 technology
- Connect multiple devices
- Make your home smarter
Product Usage Instructions
1. Placement
Proper placement of your Lit Hub is crucial for optimal
performance:
-
Keep it centrally located in an open space off the floor.
-
Avoid placing it near objects that could interfere with the
signal like fish tanks, thick walls, mirrors, or electronic
devices. -
Keep away from water and out of reach of children.
2. Safety
Ensure the safety of your Lit Hub:
- Only use the provided power cord.
- Ensure adequate airflow around the device; do not cover
it.
3. Getting to Know Your Lit Hub
Your Lit Hub features:
- 1 WAN port for ultrafast internet access.
- Complete Reset Pinhole for resetting to default settings.
- USB 2.0 Type A for diagnosis and maintenance.
- Power Source for powering up the hub.
- WPS button for easy device connection to WiFi network.
- Hub Light indicating status.
- 2 LAN ports for connecting wired devices.
4. Installation Steps
-
Connect Lit Hub’s WAN port to the ONT box using the provided
ethernet cable. -
Connect Lit Hub to a power source and ensure ONT has three
green lights. -
Wait for Lit Hub to update software and have a solid green
light for over a minute. -
Download My Lit Fibre App from App Store or Google Play Store
to manage your connection.
FAQ
Q: Do I need a direct line of sight for the WiFi to work?
A: No, the Lit Hub uses special technology that can utilize
reflections to send data, so direct line of sight is not
required.
Q: Can I connect multiple devices to the Lit Hub?
A: Yes, you can connect multiple devices to the Lit Hub for
efficient wireless signals throughout your home.
Q: How can I reset my Lit Hub?
A: You can reset your Lit Hub back to default settings by using
the Complete Reset Pinhole on the device.
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Lit Hub
Welcome to Lit Fibre
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Contents
Introducing your Lit Hub ………………………. 3 Getting the most from your Lit Hub
………….. 4 Get to know your Lit Hub ………………………. 5 Installing your Lit Hub
………………………… 6 My Lit Fibre App ………………………………. 7 Troubleshooting ……………………………….. 8
Resetting your Lit Hub ………………………… 9 Frequently Asked Questions ………………….. 10
Technical and Spec Information ……………… 11 Customer Support Contact Details
……………. 14
Lit Hub
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Introducing your Lit Hub
Your Lit Hub is a new type of smart home system that gives you fast WiFi
internet and lets you control your internet connection from one central
location in your home.
It uses the latest WiFi 6 technology to provide strong and efficient wireless
signals throughout your home, even for high-quality video and data services.
You can connect multiple devices to it and it’s easy to set up using a phone
or laptop. It’s a really powerful WiFi Hub. What’s more, if you download the
My Lit Fibre App alongside your Lit Hub you can manage your entire home
connection and devices.
Lit Hub
Highlights
Ultrafast WiFi Latest WiFi 6 tech Connect multiple devices Make your home
smarter
Your new Lit Hub 3
Getting the most from your Lit Hub
Read more about router placement
here
Placement of your Lit Hub is important to help you get the fastest WiFi speeds
and coverage.
You don’t need a direct line of sight for the WiFi to work because our special
technology can use reflections to send data. Keep your Lit Hub centrally
placed, off the floor in an open space and away from anything that could
interfere with the signal such as:
-Fish tanks -Thick walls -Mirrors or reflecting surfaces -Dark places, such as a cupboard -Electronic devices e.g. baby monitors or cordless phones
Keep it away from water and out of reach of children.
Safety
Please only use the power cord we supply.
Keep the device’s airflow clear and
do not cover it.
Lit Hub
4
Get to know your Lit Hub
1 WAN port: This port connects your Hub to the ONT to provide your home ultrafast internet access.
Complete Reset Pinhole: This is where you can reset your Hub back to the default setting’s.
USB 2.0 Type A: For Lit Fibre’s diagnosis and maintenance purposes only.
Power Source: This is where your Hub is powered up. Please make sure you only
use the one provided by your engineer.
WPS button: Easily connect devices to the WiFi network without having to enter
the network password. You can also do this via the My Lip Fibre App. (WPS:
WiFi Protected Setup)
Lit Hub
Hub Light: Let’s you know the status of your hub. Find out more here.
2 LAN ports: These are ports on the router that allow you to connect wired
devices to the network. (LAN: Local Area Network)
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Installing your Lit Hub
You will receive your Lit Hub in the post. Before you can install this hub you
will need one of our engineers to set up your active Fibre Connection and ONT.
If you need any help give us a call on 0330 460 4610.
Step 1.
Use the ethernet cable provided to connect your Lit Hub’s WAN port to your
pre-installed ONT box.
Step 2.
Connect your Lit Hub to a power source using the lead provided.
Make sure your ONT is plugged in and has at least
three green lights.
Connect your Lit Hub to a power source.
Step 3.
Your Lit Hub will update to the latest software and go through a few cycles.
Please allow up to 10 minutes until the light stays a solid green for over a
minute.
Lit Hub
Use the ethernet cable provided to connect your Lit Hub (WAN port) and ONT
(10GE or Ethernet port).
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Step 4.
Download the My Lit Fibre App in the App Store or Google Play Store, and be
the master of your broadband connection.
Create an account.
Scan the QR code on your Lit Hub.
Add a name and password for your
WiFi network.
Download it now!
Lit Hub
Test your performance The App enables you to see how your connection is
performing. You’ll be able to test your speed whenever you want and if (in the
unlikely event) your service goes down, you can use the network map to see
where the issue is.
Encourage more family time Spend more quality time with your kids with tech-
free gaming (we call them board games) by enabling and disabling internet
access with a quick swipe. You can also set time limits to make sure bed time
means bed time.
Manage your devices See exactly what is connected to your WiFi network and
where. You can make your smart home even smarter (and ensure there’s no
naughty hangers-on using your wireless network).
Protect yourself Set up an ultrafast network for your visitors. Keep your own
WiFi password safe and disconnect their connection when they leave. By
creating a guest network, you can also protect your devices from external
threats.
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Understand your Lit Hub
Follow this guide to your Lit Hub’s lights — this will help you troubleshoot
any issues. If you need any help give us a call on 0330 460 4610.
Hub Light
Lit Hub
Hub Light Colour
Green light — solid
None
What it means
Your Lit Hub is connected to the Internet. Enjoy your ultafast speeds!
Your Lit Hub is either in the start-up process or in the middle of an upgrade.
Please wait and your connection will be restored. Don’t turn the power off.
The start-up of your Lit Hub failed. Please do a partial reset but turning
your Lit Hub off by the power source and back on.
You currently have no internet service. Try rebooting your Lit Hub by turning
it off and on again.
Your Lit Hub has no power. Make sure the hub is connected to a power source
and all cables are correctly connected.
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Resetting your Lit Hub
Why?
There are several reasons why you might want to reset your Lit Hub:
To resolve connectivity issues: If you’re experiencing connectivity issues
with your your network, doing a partial reset can help get your Hub back on
track.
To remove any custom settings: If you’ve made custom changes to your Lit Hub
that you no longer need, a complete reset can restore your Lit Hub to its
default settings.
To improve performance: Sometimes your hub might need a pick me up and doing a
partial reset can help clear out any issues and improve overall perfomance.
Complete Reset Pinhole
How?
Partial reset: Slide a small pin into the pinhole for one second. Then allow
the Hub to go through its reset process.
Complete reset: Be careful when doing a complete reset as it will wipe all
your settings. To perform this please insert a small pin into the pinhole and
hold down for 15 seconds.
Lit Hub
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Frequently asked questions
Q: What is a Lit Hub and why do I need one?
Q: What should I do if I’m having trouble connecting to the internet?
Q: Can I change my network name and password?
A: A Lit Hub is a device that connects your home network to the internet. It
allows multiple devices in your home, such as laptops, smartphones, and smart
TVs, to connect to the internet at the same time. You need a router to create
a secure and reliable home network for all your devices to connect to.
Q: How do I connect new devices to my network?
A: To connect a new device to your network, you’ll need to find your network
name (also known as SSID) and password, which you can find on the bottom of
your Lit Hub or in the My Lit Fibre App. Then, on your device, go to the WiFi
settings and select your network name. Enter the password when prompted and
you should be connected.
Lit Hub
A: If you’re having trouble connecting to the internet, there are a few things
you can try. First, make sure your Lit Hub is plugged in and turned on. Then,
check to see if your ONT is also turned on and connected to your Lit Hub via
the ONT port. If those things are all good, try restarting your Lit Hub. If
you’re still having trouble, get in touch with our Customer Support.
Q: Can I use another router?
A: Yes you can if you wish! Just make sure your router is connected via WAN
port and into the correct port on the ONT. Please note the app is only for the
Lit Hub and if we need to troubleshoot you will need to connect the Lit Hub so
keep it close by.
A: Yes, you can and should change your network name and password to something
unique and secure. You can do this easily by using the My Lit Fibre App.
Q: How do I use the WPS Button?
A: WPS stands for WiFi Protected Set-up and is a security standard that makes
it easier and faster to connect your Lit Hub to other wireless devices.
· Press and hold the WPS button once for 1-2 seconds to associate general
devices, such as WiFi enabled printers. · Press the WPS button three times,
held for 1 second with each press, to associate a WiFi set-top boxes. · Press
and hold the WPS button for 5 seconds to pair a Mesh as an extension of your
WiFi network. · A green flashing LED will be visible if successfully executed.
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More technical and spec information
Key Attributes
Home Gateway
· Layer 2 bridge and Layer 3 routing for High Speed Internet (HSI) data and
IPTV video services
· DHCP server options · DHCP (IPoE) and PPPoE network
connections · Network Access Translation (NAT), public
to private IP addressing · Configurable IP address schemes,
subnets, static-IP addresses · DNS server · Bridge port assignment and data
traffic
mappings · Port forwarding · Firewall and security · Application and website
filtering · Selectable forwarding and blocking
policies · DMZ hosting · Parental controls, time of day usage · Denial of
service (DoS) protection · MAC filtering · Time/Zone support · Universal Plug-
and-Play (UPnP)
WiFi
· 2.4 GHz and 5 GHz, simultaneous dualband
· 2.4 GHz and 5 GHz 802.11ax (Wi-Fi 6) certified, 802.11a/n/ac compatible
· 4×4 streams (2×2 @ 2.4 GHz and 2×2 @ 5 GHz)
· WPA/WPA2/WPA3; WEP 64/128 bit encryption
· PuF (Physical Unclonable Functions) · WPS push-button · 2×2 DL/UL MU-MIMO
with beamforming · 1024 QAM; OFDMA; BSS Coloring · DCM (Dual Carrier
Modulation) · TWT (Target Wake Time) for IoT clients · Wi-Fi Redundant Mesh:
· Self Managed: self configuration, Air time fairness
· Dynamic Mesh: load balancing, band/node steering; interference management
· Self Healing; diagnostics; events · 1 Gigabit Ethernet (GE) WAN interface:
· 10/100/1000 BASE-T Ethernet, autonegotiating
· Gigabit Ethernet (GE) LAN interfaces:
· Two (2) ports of Multi-rate 10/100/1000 BASE-T Ethernet, autonegotiating for
residential IPTV and
data services · Supports multiple data service profiles · Traffic management
and Quality of
Service (QoS): · 802.1Q VLANs
· 802.1p service prioritization
· Q-in-Q tagging · Multiple VLANs
· DiffServ · Pre-defined QoS on service type
· LAG of GE ports
· MAP-T · IPTV, IGMPv2, future support of IGMPv3:
· IGMP Snooping and Proxy
· IGMP Fast Leaves
· Gateway Management:
· Support Cloud
· ACS · Local Home Gateway GUI, access
provisionable
· Remote WAN side GUI access
· Default username/password · AC to 12 VDC power adapter
Lit Hub
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Key specs:
Dimensions: Width · 12.7 cm · Height: 4 cm · Depth: 12.7 cm · Weight: 0.3 kg
WAN Interface: Interface: One Gigabit-Ethernet Port, RJ-45 connector
Interfaces: Wireless: 2.4 GHz 2×2 and 5 GHz 2×2 internal antennas · LAN
Data/IPTV: Two (2) 10/100/1000 BASE-T Ethernet port, RJ45 connectors · WAN:
One (1) 10/100/1000 · Power: Single barrel connector · WPS Switch: Push-button
actuator · Reset pinhole for default settings
Powering and Alarms: Single barrel connector · 12 V DC (nominal) · External
Power Adapter: 12 V DC, 2 A
Key basic Product attributes: 4×4 Wi-Fi 6 antenna array, with 2×2 @ 5 GHz and 2×2 @ 2.4 GHz 2 x GigE LAN ports 1 x GigE WAN port 1 x USB 3.0 – For Lit Fibre use only GigE WAN port
How to login to the router (if you need to set up traffic shaping or firewall rules):
· Open a browser · Type in the address bar 192.168.1.1 · Username – admin;
password (this is
on the back of the router)
Lit Hub
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We’re here if you need us
Call our Customer Support
team on 0330 460 4610
7 days a week, 8am – 8pm.
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