Workplace Kiosk Vertical Brief for Hospitality

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Product Information

Specifications

• Product Name: Industry Guide

• Function: Focus staff time, additional profit engine for the
  facility

• Benefits: Enhance customer experience, improve on-site
  confidentiality

Product Usage Instructions

Focus Staff Time

To optimize staff time, ensure that the Industry Guide is
utilized efficiently. Train staff members on how to use the system
effectively to streamline operations and reduce wait times for
customers.

Enhance Customer Experience

Utilize the features of the Industry Guide to offer a better
customer experience. Encourage guests to engage with the new
features available, enhancing their overall satisfaction during
their stay.

Improve On-Site Confidentiality

Utilize the Industry Guide to enhance on-site confidentiality.
Instead of customers needing to ask for help and return later for
prints, ensure that they can easily access the information they
need without compromising their privacy.

Considerations

For more detailed information on how to maximize the benefits of
the Industry Guide, please visit www.xerox.com/kiosk.

FAQ

Q: How can I train my staff to effectively use the Industry

Guide?

A: To train your staff effectively, consider organizing training
sessions focusing on the key features and functionalities of the
Industry Guide. Provide hands-on practice to ensure they are
comfortable using the system in real-world scenarios.

Q: How can I ensure customer engagement with the new

features?

A: Encourage customer engagement by highlighting the benefits of
the new features. Offer incentives for guests to explore and
utilize the functionalities, such as exclusive offers or discounts
tied to using the Industry Guide.

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Xerox® Workplace Kiosk and Hospitality

INDUSTRY GUIDE

Most hotels and managed offices need to supply staff to manage business centers, helping customers with printing, scanning, faxing, and copying requirements, adding costs to the business. Xerox® Workplace Kiosk reduces those costs.

Xerox® Workplace Kiosk for guest and visitor use in hospitality centers

FOCUS STAFF TIME
The intuitive self-service Xerox® Workplace Kiosk helps visitors do all of their own printing, copying, scanning, and faxing ­ without any staff interaction, from the original document to the finished output.

ADDITIONAL PROFIT ENGINE FOR THE FACILITY
Xerox® Workplace Kiosk acts as a profit engine for the hotel, conference center, or managed office. You set the price for the service, and the customer is automatically charged when the work is delivered.

HOSPITALITY INSIGHTS*
The average hotelier spends 33% of their revenue on staff-related labour costs alone
A five-minute wait at front-desk causes guest satisfaction to drop by 50%
41% of guests say it is important that they can engage with new features in hotels they are loyal to

OFFER A BETTER CUSTOMER EXPERIENCE
Xerox® Workplace Kiosk posts charges directly to the customers credit/debit card, simplifying hotel bills and lowering check out times.

ENHANCE ON-SITE CONFIDENTIALITY
Documents that clients and visitors want to print/copy/fax/scan could contain sensitive information. Having self-sufficient customers doing work themselves on the Xerox® Workplace Kiosk increases data protection and security.

“Excuse, me, can you print this please?” is often heard when a customer needs to print something urgently. Xerox® Workplace Kiosk is self-sufficient and on- demand.
Rather than the customer asking for help and needing to return later for the prints,
Xerox® Workplace Kiosk produces the output when the customer needs it, without any help from staff.

• Sources: HTrends 2018, Cornell University’s Center for Hospitality 2018, and Angie Hospitality 2019.

C O N S I D E R AT IO N S
· What document services do your customers need? Adding fax and scanning services to any existing print and copy services gives your customers more flexibility for working away from the office.
· Xerox® Workplace Kiosk is self-service, meaning no additional staff time is needed to support customers.
· Often there is no opportunity to charge or even provide scanning services to customers. Xerox® Workplace Kiosk can generate new areas for revenue.
· Improve customer loyalty by offering unique services to customers.
· All billing is separate from room bills, reducing check out time and lowering bill queries.*

For more details, please visit www.xerox.com/kiosk

© 2024 Xerox Corporation. All rights reserved. Xerox® is a trademark of Xerox Corporation in the United States and/or other countries. 01/24 TSK-5307 BR37018 KIOFY-03UB

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