FOX Transfer Neo Wireless Electronic Dropper Post User Guide

FOXTransfer Neo Wireless Electronic Dropper Post

Product Information

Specifications

• Compatible with FOX bicycle suspension products
• Includes protective covers for controller and battery
• Remote lever with CR2032 coin cell battery
• Optimized for motorized cycles producing between 250-500 watts of power

Product Usage Instructions

Installation
Ensure FOX products are installed by a professional bicycle service technician following FOX installation specifications to prevent product failure.

Protective Covers
Do not discard the protective covers for the controller and battery to prevent damage from exposure to elements. Keep the covers on when not in use.

Battery Safety
Avoid ingestion or insertion of batteries into the body. If swallowed, seek immediate medical attention to prevent severe internal burns.

Product Modification
Never modify any part of the FOX product as it can lead to product failure, causing severe injury or death. Use only as intended.

Cleaning
Avoid using a power washer to clean your FOX product to prevent damage. Use a gentle cleaning method to maintain product integrity.

FAQ

• Can I use FOX suspension products on vehicles with more than 500 watts of power?
  No, do not use any FOX bicycle suspension products on vehicles producing more than 500 watts of power to prevent product failure and ensure safety.

• What should I do if the battery compartment does not close securely?
  Stop using the product immediately and keep it away from children to prevent any potential hazards. Contact customer support for assistance.

WARNING

• INGESTION HAZARD: This product contains a button cell or coin battery.
• DEATH or serious injury can occur if ingested.
• A swallowed button cell or coin battery can cause Internal Chemical Burns in as little as 2 hours.
• KEEP new and used batteries OUT OF REACH of CHILDREN.
• Seek immediate medical attention if a battery is suspected to be swallowed or inserted inside any part of the body.

WARNING AND SAFETY INFORMATION

• As a reference, please pass this guide along to the customer. Visit www.ridefox.com for instructional videos.
• FOX products should be installed by a professional bicycle service technician, in accordance with FOX installation specifications. Improperly installed FOX products can fail, causing the rider to lose control resulting in SERIOUS INJURY OR DEATH.
• DO NOT discard the controller’s protective cover. This protective cover is critical for protecting the main controller when the battery is not connected (for example, during charging off the bike). The main controller can sustain damage through exposure to elements such as water and debris and must be covered.
• DO NOT discard the battery’s protective cover. This protective cover is critical battery to protect the battery while it is in storage or being transported away from the controller.
• Modification or alteration of a FOX product can cause product failure resulting in SEVERE INJURY OR DEATH. Never modify or alter ANY part of a FOX product.
• FOX bicycle suspension products may also be used on pedal-assisted motorized cycles or motorized vehicles that produce up to 250 watts of power. DO NOT use FOX Bicycle suspension products on vehicles that produce more than 250 watts of power.
• FOX E-BIKE OPTIMIZED suspension products may be used on motorized cycles or motorized vehicles producing between 250-500 watts of power. DO NOT use any FOX bicycle suspension product on any pedal-assisted motorized cycle or motorized vehicle that produces more than 500 watts of power.
• DO NOT use any FOX bicycle suspension products or FOX E-BIKE OPTIMIZED suspension products on any pedal-assisted motorized cycle or motorized vehicle that produces more than 500 watts of power. DO NOT use any FOX bicycle suspension product on any throttle-equipped motorized vehicle.
• Misuse of FOX suspension products may cause the suspension to fail, resulting in property damage or SERIOUS INJURY OR DEATH, and void the warranty.
• DO NOT use FOX bicycle suspension products on any vehicle carrying more than one operator or rider, such as a tandem bicycle or heavy utility bicycle.
• Improper service, or use of non-FOX replacement parts with FOX products may cause the product to malfunction, resulting in SEVERE INJURY OR DEATH.
• Never use a power washer to clean your FOX product.
• The remote lever supplied with this product contains a coin cell battery. The only compatible battery type is CR2032 with a nominal battery voltage of 3V.
• Keep new and used batteries away from children. Do not ingest the battery as it is a chemical burn hazard. If the coin cell battery is swallowed, it can cause severe internal burns in just two hours and can lead to SEVERE INJURY
• AND/OR DEATH. If you think the batteries may have been swallowed or placed inside any part of the body, seek immediate medical attention. Call a local poison control center for treatment information.
• If the battery compartment does not close securely, stop using the product and keep it away from children. Failure to do so may cause SEVERE INJURY AND/OR DEATH.
• Remove and immediately recycle or dispose of used batteries according to local regulations and keep away from children. Do NOT dispose of batteries in household trash or incinerate.
• Even used batteries may cause severe injury or death. Non-rechargeable batteries are not to be recharged. Do not force discharge, recharge, disassemble, heat above (manufacturer’s specified temperature rating) or incinerate.
• Doing so may result in injury due to venting, leakage or explosion resulting in chemical burns.
• Ensure the batteries are installed correctly according to polarity (+ and -).
• Do not mix old and new batteries, different brands or types of batteries, such as alkaline, carbon-zinc, or rechargeable batteries.
• Remove and immediately recycle or dispose of batteries from equipment not used for an extended period of time according to local regulations.
• Always completely secure the battery compartment. If the battery compartment does not close securely, stop using the product, remove the batteries, and keep them away from children.
• Regardless of bicycle frame tube configuration, the best structural support is achieved when the Transfer Neo seatpost is inserted at least to 1) the minimum insertion mark on the seatpost, AND 2) the minimum insertion point specified by the manufacturer of your bicycle frame. Neglecting these two items risks causing damage to the frame and seatpost, resulting in SERIOUS INJURY OR DEATH.
• Make sure that the Transfer Neo remote lever does not interfere with normal brake and shift lever operation. Failure to do so can result in loss of control, resulting in SERIOUS INJURY OR DEATH.
• Make sure that the bottom cap of the Transfer Neo seatpost never touches any part of the frame, or the rear shock through the entire range of shock travel. Make sure that no part of the internal actuation mechanism at the base of the seatpost contacts any internal seat tube parts such as frame pivots or bottom bracket parts. Failure to do this risks causing damage to the frame and seatpost, resulting in SERIOUS INJURY OR DEATH.
• Make sure your seatpost is the correct outer diameter to fit your bicycle seat tube inner diameter. Using the incorrect size of the Transfer Neo seatpost on your bicycle can lead to product damage, personal injury, or both.
• The anodized surface of the upper seatpost, like a rear shock body, serves as a sealing surface. Always take every precaution to avoid causing abrasion damage to the anodized surface of the upper seatpost. The upper portion of the Transfer Neo seatpost may be carefully clamped in a workstand.
• The maximum torque for the Transfer Neo seatpost collar binder bolt is 44 In-lb (5 N•m). Actual required torque will depend on rider weight, bike frame, and type/brand of seatpost/seat collar. Correct torque will support the  rider and not interfere with seatpost function. If the torque is too high, the seatpost may not return fully from all positions or may not move up and down properly. If the torque is too low, the seatpost may not support the weight of the rider or may not remain stationary at the seat tube. Failure to use the proper torque for your seatpost/seat collar combination can result in loss of control, resulting in SERIOUS INJURY OR DEATH.
• Use the Transfer Neo seatpost in a safe, controlled environment BEFORE using it during rides in order to fully understand how the seatpost functions. A sudden, unexpected impact from the saddle could cause you to lose control of your bicycle, resulting in SERIOUS INJURY OR DEATH.
• Press and hold the lever as you change the position. Use your body to press the saddle down as you change to a lower saddle height setting and to guide your saddle as it returns to a higher setting.
• Once the seatpost is in your desired position, release the remote lever. Always release the remote lever first before releasing the pressure on the saddle with your body.
• Practice within your abilities to gain expertise in using the Transfer Neo seatpost before using it in more technical riding situations.

CONGRATULATIONS!
Thank you for choosing a FOX suspension product for your bicycle. FOX suspension products are designed and tested by the finest professionals in the industry, in Santa Cruz County, California, USA.
Follow the guidelines and instructions provided in this owner’s guide, so that you are able to properly set up, use, and maintain your new FOX product. More information and videos are available at www.ridefox.com, or call FOX US at 1.800.369.7469, email mtbservice@ridefox.com, or contact an Authorized International FOX Service Center at http://www.ridefox.com/GlobalDistributors. If access to the Internet is not available to you, contact FOX to order a paper copy of the online FOX owner’s manual for your product, free of charge.

DOWNLOAD THE RIDE FOX BIKE APP

The Transfer Neo uses FOX’s proprietary wireless technology and the Ride FOX Bike App to report battery life, update firmware, and actuate the seatpost. The Ride FOX Bike App is required to get the latest firmware updates and is strongly recommended. The seatpost can be setup and used with or without the App. The Ride FOX Bike App can be used on both iOS and Android. Scan the QR code and download the Ride FOX Bike App found in the Apple App Store or Google Play Store. Visit ridefox.com for more information on downloading and using the Ride FOX Bike App.

FOX PROPRIETARY WIRELESS TECHNOLOGY

FOX’s proprietary wireless protocol enables ultrafast response time, quick wake-up, and a low-power sleep mode when your bike is stationary. This enables riders to get the most out of their Transfer Neo system.

TRANSFER NEO SYSTEM

SEATPOST AND REMOTE LEVER

• The controller and LiPo rechargeable battery are attached to the collar area of the seatpost. The controller has a pairing button for initial setup to the handlebar lever and a multi-colored LED to indicate status information. The controller operates as a “shake to wake” system so there is no on/off button. The system will go to sleep after a period of inactivity. System “wake-up” will occur when the bike is moved. The electric motor is on the bottom of the post and covered by the motor cover (not pictured).
• “Bike park mode” can be activated through the App. In this mode, the lever will not activate the seatpost if pressed accidentally. Bike park mode can be disabled through the App or by quickly pressing and releasing the lever 3 times.
• Transport mode” can be enabled through the App to turn the seatpost off and make it more difficult to wake the system. This saves battery capacity while transporting the bike. Transport mode can be disabled by lifting the bike ~1.5 feet from the ground and dropping it onto the tires, then pressing the lever.

SPECIFICATIONS

• Factory and Performance Elite options
• Available diameters: 30.9/31.6/34.9 mm
• Travel: 100/125/150/175/200 mm
• Lever clamps are 22.2 mm, I-spec EV, or Matchmaker
• Battery location delivers improved tire clearance at bottom out compared to a battery located on the rear of the post head
• Post available in forward battery configuration as needed for additional tire clearance
• Approximately 30 hours run time on full charge

CHARGE THE CONTROLLER BATTERY

• The battery is removable and has an estimated run time of about 30 hours. The battery charge level can be monitored through the App and a low battery is also indicated by a colored LED that blinks once when installing the battery onto the controller and after each lever press:

  • Yellow LED: 10-25%
  • Red LED: less than 10%

• To charge the battery on the controller, follow the instructions below.

  1. To remove the battery from the controller, disengage the latch and rotate the battery out (see Figure A). When the battery is removed from the controller, install the protective cover (shaped like a “dummy” battery) to protect the controller.
     NOTICE
     Do not discard the controller’s protective cover. This protective cover is critical for protecting the controller when the battery is not connected (for example, during charging off the bike, storage, or transport). If left uncovered, the controller can sustain damage through exposure to elements such as water and debris.

  2. Plug the charging cable into a USB power supply. Then plug the charging cable into the charger (see Figure B). Install the battery onto the charger and close the latch to secure it (see Figures B and C).

  3. The red charging LED will illuminate during charging. The green LED will illuminate when battery charging is complete (approximately 1.5 hours). 15 minutes of charging yields approximately 1.5 hours of additional run time. Do not leave the battery plugged into the charging cable after charging is complete (i.e. overnight or for long periods unattended).

  4. Remove the protective cover from the controller and store it in a safe place.

  5. To install the battery onto the controller, place the battery on the mount of the controller. While pressing the battery into the controller, close the latch to secure it to the controller (see Figure D).

PAIR THE TRANSFER NEO SYSTEM TO THE RIDE FOX BIKE APP

The Ride FOX Bike App is required to get the latest firmware updates and is strongly recommended. The seatpost can be setup and used with or without the App.

1. Open the Ride FOX Bike App on your mobile device.
2. Create your account.
3. Follow the instructions to pair your controller to the App.
4.  The App will now guide you through proper setup and pairing for your Transfer Neo system and help you monitor the battery life, update firmware, and actuate the seatpost when necessary.

PAIR THE REMOTE LEVER TO THE CONTROLLER

Use the Ride FOX Bike App to walk you through this procedure, or follow the steps below.

1. Make sure the controller battery is charged and installed onto the controller.
2. Press the pairing button on the remote lever. A green LED will begin flashing on the remote lever (see Figure E).
3. Press the pairing button on the controller. A green LED will begin flashing on the controller (see Figure F).
4. After a few seconds, the LEDs will turn solid green, indicating the controller and remote lever have located each other.
5. Only after you see the LEDs turn solid green (not flashing), press the pairing button on the controller again to accept the pairing. A quick green LED flash on both the remote lever and controller, which will confirm a successful pairing.

IDENTIFY THE SEATPOST ORIENTATION

The Transfer Neo comes in two orientations in terms of the position of the controller battery relative to the front of the seatpost. The seatpost must be oriented properly for saddle installation and seatpost function. The front of the seatpost (labeled below) must be positioned toward the front of the bike. The controller position varies.
WARNING
The Transfer Neo seatposts are directional and proper orientation has the lower of the two upper post saddle clamp fastener locations facing forward. Failure to install the front of the seatpost in the correct orientation may result in a crash, SERIOUS INJURY and/or DEATH.

INSTALL THE REMOTE LEVER

The lever is powered by an installed CR2032 coin cell battery, which can be accessed by the slotted cover on the bottom side of the lever. Run time is about 8 months. There is a pairing button for initial setup with the controller and one multi-colored LED to indicate status information. The clamp is keyed to the lever, so there is only one way to mount it. Matchmaker and I-Spec clamps should be torqued to the manufacturer recommendations.
WARNING
Be sure to refer to the owner’s manual for your bicycle. FOX products should be installed by a qualified bicycle service technician, in accordance with FOX installation specifications. Improperly installed parts and components can fail, causing the rider to lose control, resulting in SERIOUS INJURY OR DEATH.

1X REMOTE LEVER INSTALLATION (22.2 CLAMP)

1. Install the remote lever clamp onto the handlebar in the desired location. Test the range of motion for each remote lever, brake lever, and shifter control lever to make sure there is proper clearance between them.
2. Insert the supplied 35 mm long mounting bolt through the lever, then through both sides of the clamp.
   (Note: the 22 mm long bolt is for the Matchmaker and I- Spec adapters.) Then use a 3 mm hex wrench to turn the bolt clockwise and tighten to 17.7 in- lb (2.0 N•m). Less torque may be needed for carbon bars. Refer to the handlebar manufacturer’s instructions for use with carbon bars.

1X REMOTE LEVER INSTALLATION (COMPATIBLE WITH MATCHMAKER INTERFACE)

1. Install and position the brake lever according to the brake manufacturer’s instructions.
2. Install the remote lever onto the brake lever clamp using the supplied adapter and 22 mm long mounting bolt. (Note: the 35 mm long bolt is for the 22.2 mm clamp mount.) Make sure to install the supplied nut into the band clamp of the brake lever during this step. Tighten to 17.7 in-lb (2.0 N•m). Test the range of motion for each remote lever, brake lever, and shifter control lever to make sure there is proper clearance between them.

1X REMOTE LEVER INSTALLATION (I-SPEC EV)

1. Install and position the brake lever according to the brake manufacturer’s instructions. Make sure to install the supplied nut into the band clamp of the brake lever during this step.
2. Install the remote lever and adapter to the brake lever clamp using the supplied 22 mm long mounting bolt. (Note: the 35 mm long bolt is for the 22.2 mm clamp mount.). Tighten both bolts to 17.7 in-lb (2.0 N•m). Test the range of motion for each remote lever, brake lever, and shifter control lever to make sure there is proper clearance between them.

INSTALL THE SEATPOST

WARNING
Be sure to refer to the owner’s manual for your bicycle. FOX products should be installed by a qualified bicycle service technician, in accordance with FOX installation specifications. Improperly installed FOX products can fail, causing the rider to lose control, resulting in SERIOUS INJURY OR DEATH.

1. Insert the seatpost into the seat tube with the proper orientation (use friction paste for carbon frames if needed). Install the seatpost into the frame past the minimum insertion line that is on your specific seatpost.
   WARNING
   The Transfer Neo seatposts are directional and proper orientation has the lower of the two upper post saddle clamp fastener locations facing forward.

2. Use the remote lever to check that the seatpost properly moves into all positions.

3. Set the seatpost to the desired height and tighten the seat collar binder bolt to a maximum of 44 in-lb (5 N•m), as shown in Figure H. Make sure the “Minimum Insertion Line” on the seatpost is inserted past the seatpost collar binder bolt, as shown in Figure G. Check again that the seatpost properly moves into all positions.

   • WARNING
     The maximum torque for the Transfer Neo seatpost collar binder bolt is 44 in- lb (5 N•m). Actual required torque will depend on rider weight, bike frame, and type/brand of seatpost/seat collar. Correct torque will support the rider and not interfere with seatpost function. If the torque is too high, the seatpost may not return fully from all positions or may not move up and down properly. If the torque is too low, the seatpost may not support the weight of the rider or may not remain stationary at the seat tube. Failure to use the proper torque for your seatpost/seat collar combination can result in loss of control, resulting in SERIOUS INJURY OR DEATH.

   • WARNING
     Regardless of bicycle frame tube configuration, the best structural support is achieved when the Transfer Neo seatpost is inserted at least to 1) the minimum insertion mark on the seatpost, AND 2) the minimum insertion point specified by the manufacturer of your bicycle frame. Neglecting these two items risks causing damage to the frame and seatpost, resulting in SERIOUS INJURY OR DEATH.

SADDLE INSTALLATION

1. Place the lower saddle clamp on the seatpost with the arrow on top facing the front of the bike (see the lower arrow in Figure I).
2. Insert the two nuts into the slots of the upper clamp (see Figure I).
3. Install the saddle on top of the lower clamp.
4. While holding the nuts in place with your fingers, place the upper saddle clamp on top of the saddle rails with the arrow on top facing the front of the bike (see the upper arrow in Figure I).
5. While continuing to hold the nuts in place with your fingers, begin to install the two saddle clamp bolts. Install the saddle clamp bolts into the underside of the upper post, through the slots of the upper clamp, and through the nuts (see Figure J).
6. Adjust the level and fore/aft position of the saddle. Then use a 4 mm hex wrench to tighten the saddle clamp bolts to 44 in-lb (5 N•m). (See Figure J).

LED REFERENCE CHARTS

CONTROLLER LED REFERENCE

Battery has been inserted into controller

| ****

LEDs display battery charge level: 1 yellow blink/10-25%;

1 red blink/<10%

Power off| System goes to sleep after 5 minutes (no LED indication)

Enter lever pairing mode/after pressing pairing button

| ****

1 green blink every 0.75 seconds

Remote lever pairing scan/waiting for confirmation| ****

Solid green

Remote lever pairing success| 1 green blink every 0.5 seconds for 5 seconds
Remote lever pairing failure| 1 red blink every 0.5 seconds for 5 seconds
BLE connected| 2 blue blinks
BLE disconnected| 3 blue blinks
Valve/motor fault| 2 yellow blinks, then a red blink every second
Remote lever low battery| 3 yellow blinks every 5 seconds
Controller low battery| 2 red blinks every 5 seconds (also indicated through App)
Valve open from pairing button| Solid white LED

Valve opened or closed from remote lever

| ****

LEDs display battery charge level: 1 amber blink/10-20%;

1 red blink/<10%

LEVER LED REFERENCE

Battery has been inserted into lever

| ****

1 green blink every second for 5 seconds

Power off| System goes to sleep after 5 minutes (no LED indication)

Enter lever pairing mode/after pressing pairing button

| ****

1 green blink every 0.75 seconds

Remote lever pairing connected/waiting for confirmation

| ****

Solid green

Controller pairing success| 1 green blink every 0.5 seconds for 5 seconds
Controller pairing failure/lever disconnected from controller| 2 green blinks every second
Lever press| 1 green blink
---|---
Remote lever low battery| Indicated through App (no LED indication)

System Error

| ****

Repeated red blinks

BATTERY REPLACEMENT

REPLACE THE REMOTE LEVER BATTERY
The Ride FOX Bike App will keep you informed about the remote lever battery life and it will indicate when it is time to replace the battery. Use the Ride FOX Bike App to walk you through this procedure, or follow the steps below.

1. Ensure the battery cover on the remote lever is clean and accessible. If necessary, remove the remote lever from your handlebar by removing the mounting bolt.
2. Use the edge of the replacement CR2032 battery to turn the battery cover counter-clockwise and remove it from the remote lever (Figure K).
3. Use a small-tipped tool to remove the CR2032 battery from the remote lever (Figure K).
4. Replace the battery with name brand CR2032 batteries only. Orient the battery with the positive side facing outward (Figure K). Make sure the new battery is flush with the surrounding housing.
5. Align the cutouts on the battery cover with the tabs on the remote lever. Then use the edge of the old CR2032 battery to turn the battery cover clockwise until it is installed into the remote lever (Figure L).
6. Reattach the remote lever to the clamp in the desired position on the handlebar, if applicable.

SERVICE

• Properly cleaning your FOX product between rides, in addition to maintenance service scheduled at regular intervals, will help to reduce repair costs and extend product life.
• For further service procedures information, visit www.ridefox.com/OwnersManuals, or contact FOX for complete maintenance service (1.800.369.7469 or mtbservice@ridefox.com).
• Before every ride, inspect the entire exterior of your seatpost. The seatpost should not be used if any of the exterior parts appear to be damaged. Contact your local dealer or FOX for repair.
• After every ride, clean the exterior of the seatpost with mild soap and water only, then wipe dry with a soft towel. The battery or controller protective cover must be installed! Do not use a high-pressure washer or spray water directly at the seal/upper post junction.
• Regularly inspect the controls for visual damage and proper function.
• Regularly check the Ride FOX Bike App or the Fox website for recommendations on service intervals based on your riding. The Ride FOX Bike App tracks seatpost actuations and ride time and is the best source to keep the seatpost running smoothly.

WARRANTY

FOX makes the following LIMITED WARRANTY with respect to its suspension products:

FOX LIMITED WARRANTY
LIMITED ONE (1) YEAR WARRANTY ON SUSPENSION PRODUCTS
Subject to the limitations, terms and conditions hereof, FOX warrants, to the original retail owner (consumer) of each new FOX suspension product, that the FOX suspension product, when new, is free from defects in materials and workmanship. This limited warranty expires one (1) year from the date of the original FOX suspension product retail purchase from an authorized FOX dealer or from a FOX authorized Original Equipment Manufacturer where FOX suspension is included as original equipment on a purchased vehicle.

TERMS OF WARRANTY

• This limited warranty is conditioned on the FOX suspension product being operated under normal conditions and properly maintained as specified by FOX. This limited warranty is only applicable to FOX suspension purchased new from an authorized FOX source and is made only to the original retail owner (consumer) of the new FOX suspension product and is not transferable to subsequent owners.
• Should it be determined, by FOX in its sole and final discretion, that a FOX suspension product is covered by this limited warranty, it will be repaired or replaced, by a comparable model, at FOX’s sole option, which will be conclusive and binding. THIS IS THE EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY. ANY AND ALL OTHER REMEDIES AND DAMAGES THAT MAY OTHERWISE BE APPLICABLE UNDER THIS LIMITED WARRANTY ARE EXCLUDED, INCLUDING, BUT NOT LIMITED TO, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR PUNITIVE DAMAGES.
• This limited warranty does not apply to normal wear and tear, malfunctions or failures that result from abuse, neglect, improper assembly, alteration or modification, improper or unauthorized repair or maintenance, crash, accident or collision, or other abnormal, excessive or improper use.
• This limited warranty gives the consumer specific legal rights. The consumer may also have other legal rights under the applicable national laws which are not affected by this limited warranty. If it is determined by a court of competent jurisdiction that a certain provision of this limited warranty does not apply, such determination shall not affect any other provision of this limited warranty and all other provisions shall remain in effect.
• THIS IS THE ONLY WARRANTY MADE BY FOX ON ITS SUSPENSION PRODUCTS AND COMPONENTS, AND THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION HEREIN. ANY WARRANTIES THAT MAY OTHERWISE BE IMPLIED BY LAW INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE EXCLUDED.
• This limited warranty shall be governed exclusively by the laws of the State of California.
• For questions regarding this warranty or FOX products please contact the US Customer Service Department at FOX by calling 1-800-369-7469, or visiting www.FOX.com.
• When making a claim under this Limited Warranty you will be required to provide to an authorized FOX Service Center:
  1. The Product (or the affected part) and
  2. A copy of the original proof of purchase, which clearly indicates the name and address of the seller, the date and place of purchase, the product part number and if utilized, a serial number. If FOX products are sold as part of a complete bicycle, the bicycle brand, model, model year, and serial number should be included.

References

• The FOX Shop | Official FOX Factory Store – Ridefox.us
• FOX Broadcasting Company | Full Episodes, Shows, Schedule
• The FOX Shop | Official FOX Factory Store – Ridefox.us
• The FOX Shop | Official FOX Factory Store – Ridefox.us
• Global Distributors – Ridefox.us
• Bike – Ridefox.us
• Owner's Manuals | Bike Tech Help Center | FOX

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