ViewZ CMP Series LED CCTV Monitor User Manual

: August 26, 2024
: ViewZ

VZ-CMP SERIES

21.5″, 24″ and 27″ PROFESSIONAL

LED CCTV MONITOR USER MANUAL

www.viewzusa.com

Please read this manual thoroughly before use, and keep it handy for future reference.

08052024-Rev. A

SAFETY INSTRUCTION

Important Safety Instruction

Read all warnings.
Follow all instructions to ensure longevity of monitor.
Do not place the monitor near water.
Clean only with dry cloth.
Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
Do not install near any heat sources such as radiators, heat registers, stoves, or other heat generating devices.
Do not override the safety purpose of the polarized or grounding-type plug.
A polarized plug has two blades with one wider than the other.
A grounding type plug has two blades and a third grounding prong.
The wide blade or the third prong are provided for your safety.
If the provided plug does not fit into your outlet, consult with electrician for replacement of the outlet.
Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles and the point where it connects to the monitor.
Only use attachment/accessories specified by the manufacturer.
Use only with the cart, stand, tripod, bracket or table specified by the manufacturer or sold with the monitor. When a cart is used, use caution when moving the cart & monitor in combination to avoid injuries.
Unplug the monitor during lightning storms or when unused for long periods of time.
Refer all servicing to qualified service personnel. Servicing is required when the monitor has been damaged in any way.

The monitor shall not be exposed to dripping or splashing and objects containing liquids, such as vases shall be placed near the monitor.

The monitor should have ample distance (e.g. 10cm) from the wall for sufficient ventilation.

Mark Indication and Substance

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CAUTION

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RISK OF ELECTRIC SHOCK
DO NOT OPEN

CAUTION : TO REDUCE THE RISK OF ELECTRICAL SHOCK, DO NOT REMOVE COVER (OR BACK). NO USER SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL

This symbol is intended to alert the user to the presence of uninsulated & dangerous voltage within the monitor’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.

This symbol is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the monitor.

Warning

Do not use damaged or loose cables and plug.
Do not pull the plug out by the wire nor touch the plug with wet hands.
Use only a properly grounded plug and receptacle.
Do not connect too many extension cords or plugs to one outlet.
Do not excessively bend the plug and wire.
Do not disconnect the power cord while it’s still plugged into the monitor.
Do not place any heavy objects on the power cord. Damage to the cord may cause shock or fire.
Never open the monitor. There are no user-serviceable parts inside and opening will void warranty.
Removing covers may expose you to dangerous shock hazards or other risks.
Keep any heating devices away from the power cable and monitor.
Do not place the monitor near water.
Do not insert objects of any kind into the monitor’s open slots, as they may touch dangerous voltage points.
Please follow the laws and regulations of your municipality to dispose of the tube properly.
Do not use the monitor in high temperature, humid, dusty or oily areas.
Do not install the monitor where it will be exposed to continual vibration.
Keep the plastic packaging out of children’s reach.
If any damage is defected upon first opening the box, contact agency from which you bought the monitor directly.
If your monitor does not operate normally – in particular, if there is any unusual sound or smell coming from the monitor – unplug it immediately and contact an authorized dealer or the service center.

Caution

If the connector between the plug and the pin is dusty or dirty, clean it properly using a dry cloth.
Make sure to unplug the power cord before cleaning the monitor.
Make sure to leave a gap between monitor and wall.
Do not drop the monitor when moving it.
Place your monitor in a location with low humidity and a minimum dust.
Install the monitor base on a showcase or shelf so that the end of the base does not protrude from the showcase or shelf.
Do not place the monitor on an unstable or small surface area.
Do not install inside a vehicle.
Disconnect the plug from the outlet during storms or lightning or if it has not been used for a long time.
Do not try to move the monitor by pulling on the power cord.
Do not cover the vents on the monitor.
When moving the monitor, turn off and unplug the power cord. Make sure that all cables, including HDMI cable and cables connected to other devices, are disconnected before moving it.
Place the monitor out of children’s reach, as they could damage it by hanging onto it.

Available Temperature & Humidity

Operating Temperature : 14°F ~ 122°F / -10°C ~ 50°C
Operating Humidity : 5 ~ 90% RH

Dot Defect (dead pixel) of TFT

ViewZ monitors are manufactured using high-end semiconductor technology with precision ratings of 99.9% and above. However, it may be the case that certain RGB and white pixels seem darker (or entirely unlit i.e. black).

Modern production methods cannot guarantee an absolute fault-free monitor. To this effect, no LED manufacturer can guarantee a defect free panel. A few isolated pixel or sub-pixel faults are considered tolerable and different policies exist that govern the amount of these tolerable values.

While most pixel faults occur in isolated regions, a cluster of dead pixels or sub-pixels can sometimes form for which a separate ruling applies. A cluster is defined as an area of 5×5 pixels. ViewZ’s policy on pixel failure: either as an isolated fault or in the form of a cluster is outlined on the website: www.viewzusa.com

FCC RF INTERFERENCE STATEMENT

Note

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio, TV technician for help.
Only shielded interface cable should be used.

Finally, any changes or modifications to the equipment by the user not expressly approved by the grantee or manufacturer could void the users authority to operate such equipment.

► DOC COMPLIANCE NOTICE
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the radio interference regulation of Canadian Department of communications.

Statement

VGA and XGA are the registered trademark of IBM.
VESA is the trademark of Video Electronics Standard Association.
HDMI, HDMI logo and High-Definition Multimedia Interface (high definition multimedia digital interface) are the trademark or registered trademark of HDMI Licensing LLC.

If some company or product trademark is not particularly stated, the use of trademark has been fully recognized. Do not alter, decompile, disassemble, decode or conduct reverse engineering to the software installed in the product, or it can be deemed as breach of the law.

INSTALLATION

Installation Tools

The following tools may be required depending on your installation.

Electronic Stud Finder

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Pencil

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Protective Eye-wear

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Level

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Phillips Screwdriver

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Assembly Components – provided

Your ViewZ monitor is shipped with all proper installation hardware and components. If there are parts missing and/or damaged, please stop the installation and contact ViewZ USA at (888)-998-4399.

TFT-LED Monitor (Qty 1)
Monitor Stand (Qty 1)

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110V Power Cable (Qty 1)
DC 24V Power Supply (Qty 1)

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HDMI Cable (Qty 1)

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User Manual (Qty 1)
Remote Controller (Qty 1)

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Mounting Option

Your ViewZ monitor is compatible with ViewZ monitor mounts. For more information, please contact ViewZ USA at (888)-998-4399.

Wall Mount

Part # WM05 VESA 75, 100
15mm Low profile
Part # WM11 VESA 50, 75, 100
Tilting -20° ~ +20°
Swivel -30° ~ +30°
Part # AM02-A VESA 75, 100, 200
Tilting -12° ~ +5°
Swivel 180°

CONNECT EXTERNAL EQUIPMENTS

Interface Input Ports

The following image is the description of interface input ports of BNC Monitor

DC 24V IN
HDMI IN
VGA IN
AV AUDIO IN
CVBS (BNC) IN
CVBS (BNC) OUT
USB (Firmware)

REMOTE FUNCTION

Remote Controller

Power
Picture – Select Picture Mode
Freeze – Freeze the Display Image
Up
Left
Menu
Right
Down
Mute
Input
VGA Input Select
YPbPr Input Select – N / A
HDMI Input Select
AV Input Select – CVBS
TVI Input Select – N / A
DVI Input Select – N / A

Display image, sound and custom settings can be adjusted in OSD (On Screen Display) menu by remote controller.
To adjust monitor setting value :

Press the ‘ MENU ‘ button to enter the OSD menu
Press the ‘ INPUT ‘ button to select input source
Press the ‘ FREEZE ‘ button to freeze current display image On / Off – only available on the remote controller
Press the ▲ / ▼ buttons to select the desired sub-menu. The selected submenu will be highlighted
Press the ‘ MENU ‘ button to enter the sub-menu for adjusting items
Change the value you wish to adjust by using the ◄ / ► buttons
Press the ‘ MENU ‘ button to confirm / exit for saving adjustment value on sub-menu
Without entering OSD MENU, press ◄ / ► buttons to adjust the audio volume
Without entering OSD MENU, press HDMI , AV & VGA buttons to select desired input source
Press the ‘ MUTE ‘ button to on / off audio

CONTROL AND FUNCTION

On Monitor, Button Control

Menu
Enter the MENU, save the adjustment of sub-menu and exit the OSD
Left & Right ◄ (VOL) ►
Change the value on selected menu & Switch a menu on OSD
Source
Select an input source & switch a menu on OSD
Power
Monitor power on / off

Monitor Button Function

All picture, sound settings and setup can be adjusted in OSD (On Screen Display) menu.
To adjust the OSD screen:

Press the MENU button to enter the OSD MENU
Press the ◄ / ► buttons to select the desired main-MENU. The selected main-MENU is highlighted
Press the SOURCE button to select the desired sub-MENU. The selected sub-MENU is highlighted
Change the value you wish to adjust by using the ◄ / ► buttons
Press the MENU button to confirm the adjustment on sub-MENU
Press the MENU button to exit the sub-MENU and go back to the main-MENU
Press the MENU button to exit the OSD MENU

Select Input Source

Press ‘SOURCE’ button on monitor or ‘INPUT’ button on remote controller
Press ‘SOURCE’ button to change input source and then press ► button to select input source on monitor
Press ▲ / ▼ button to change input source and then press ‘INPUT’ / ► buttons to select input source on remote controller

Volume

Press◄ / ► buttons to adjust volume on monitor
Press◄ / ► buttons to adjust volume on remote controller

Detect Source Signal Message

If you connect any input source, monitor will display current input source resolution and frequency.

PICTURE

▲/▼ MOVE ◄/► SELECT(ADJUST) MENU RETURN

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FUNCTION

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VALUE

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PICTURE MODE| Adjust the image color setting|

See table below

CONTRAST| Adjust the contrast|

0 ~ 100

BRIGHTNESS| Adjust the brightness|

0 ~ 100

COLOR 1)| Adjust the color|

0 ~ 100

SHARPNESS 1)| Adjust the sharpness|

0 ~ 100

TINT 2)| Adjust the tint|

0 ~ 100

COLOR TEMPERATURE| Adjust the color setting|

See table on page 13

ASPECT RATIO| Adjust the video format|

See table on page 13

NOISE REDUCTION 1)| Adjust the noise level|

OFF / LOW / MIDDLE / HIGH

Only available in HDMI & BNC input
Only available in BNC Input

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PICTURE MODE

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DYNAMIC| Provides enhanced contrast and sharpness
STANDARD| Provides standard contrast and sharpness
MILD| Reduces contrast and sharpness
USER| Apply user selected values – brightness, contrast, color and hue

▲/▼ MOVE ◄/► SELECT(ADJUST) MENU RETURN

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COLOR TEMPERATURE

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WARM| Give the white color a reddish tint
NORMAL| Give the white color a neutral tint
COOL| Give the white color a blue-ish tint
USER| Set custom color temperature (R,G,B : 0 ~ 100 )
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ASPECT RATIO

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16 : 9| Set the image size to 16 : 9
4 : 3| Set the image size to 4 : 3
14 : 9 1)| Set the image size to 14 : 9
JUST SCAN 1)| Adjusts the image size based on input resolution
AUTO 1)| Set the image size automatically
Zoom1 1)| Zooms the image size as factory preset zoom level 1
Zoom2 1)| Zooms the image size as factory preset zoom level 2
PC HDMI 2)| Adjusts the image size based on input resolution

Only available in HDMI & BNC input
Only available in HDMI input

SOUND

▲/▼ MOVE ◄/► SELECT(ADJUST) MENU RETURN

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FUNCTION

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VALUE

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SOUND MODE| Select one of the presets|

STANDARD / MUSIC / MOVIE / SPORTS / USER

TREBLE| Adjust the treble level|

0 ~ 100

BASS| Adjust the bass level|

0 ~ 100

BALANCE| Adjust the balance|

-50 ~ +50

ADVANCE (available on VGA input)

▲/▼ MOVE ◄/► SELECT(ADJUST) MENU RETURN

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FUNCTION

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VALUE

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H-POSITION 1)| Adjust the horizontal position of picture|

0 ~ 100

V-POSITION 1)| Adjust the vertical position of picture|

0 ~ 100

SIZE 1)| Adjust the number of horizontal picture elements|

0 ~ 100

PHASE 1)| Adjust the vertical noise of screen image|

0 ~ 100

AUTO ADJUST 1)| Fit the image size automatically|

Only available in VGA input

SYSTEM

▲/▼ MOVE ◄/► SELECT(ADJUST) MENU RETURN

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FUNCTION

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VALUE

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OSD LANGUAGE| Set the language of the OSD menu|

English, Spanish, French Portuguese, Japanese

NO SIGNAL SCREEN| Set the standby mode screen as blue or black (default) color|

Blue / Black

NO SIGNAL STANDBY| Monitor will go into a standby mode when no input source is detected|

ON / OFF

PREVENT BURN-IN| Set periodic image retention|

ON / OFF

FIRMWARE VERSION| Display the OSD firmware version|
RESET DEFAULT| Reset the monitor settings to the factory default|

MOUNTING GUIDE

Wall Mounting (Optional)

VZ-CMP monitors are suitable for VESA wall mount (not included in the delivery).

VZ-22CMP & VZ-24CMP : VESA WALL MOUNT 75mm x 75mm
VZ-27CMP : VESA WALL MOUNT 100mm x 100mm

Attention!
VZ-CMP : You must use 4 * M4 x L8 screws to assemble this monitor and the wall mount bracket.

WARNING !
If user uses screws longer than M4 x L8 mm, it may cause damage to the unit.
Please use bolt of correct size and length as instructed.

Mounting Safety !
At least two people are recommended to safely install the mount.

SPECIFICATION

Model No.

| VZ-22CMP| VZ-24CMP| VZ-27CMP
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Size & Type| 21.5″| 23.8″|

27″

LCD

0.3114 (H) x 0.3114 (V) mm

Brightness

| 250 cd/m²| 250 cd/m²| 250 cd/m²
Contrast Ratio| |

1000 : 1(Typ.)

|

Viewing Angle

| | R/L : 89°/ 89° U/D : 89°/ 89°|
Display Color|

16.7 Million Colors

Response Time

597.888(H) x 336.312(V) mm

Resolution

| 1920 (H) x 1080 (V)
Case Type|

Black Plastic

Aspect Ratio

| 16 : 9
Color Temperature|

Warm / Normal / Cool / User

Speaker

| 2 x 2W
Operating Temperature|

14°F ~ 122°F / -10°C ~ 50°C

Operating Humidity

| 5 ~ 90% RH
Weight| Net : 4.62 lb / 2.1 kg
Gross : 6.61 lb / 3 kg| Net : 8.04 lb / 3.65 kg
Gross : 9.92 lb / 4.5 kg| Net : 8.92 lb / 4.05 kg
Gross : 12.34 lb / 5.6 kg

INTERFACE

| CVBS BNC (1ch input 1.0Vp-p, 75Ω terminated, 1ch loop-through out)
HDMI (High Definition Multimedia Interface)
VGA (RGB-PC), AV Audio In
Safety & EMC Certification|

CE / FCC / RoHS

Electrical Ratings

| 24V DC, 2A (AC 100-240V, 50/60Hz)
Power Consumption| ≤ 22 W| ≤ 24 W|

≤ 30 W

Accessories

|

HDMI cable, Power Supply & Cable, User’s Manual, Remote controller

TROUBLESHOOTING GUIDE

– Check the following before calling for service.
– If the same problems continue after checking, contact the reseller you purchased the monitor from.

At start

| We recommend that you test with different input sources when you have trouble with the current input source. If symptom persists, follow the instructions below. After following the instructions below, please contact us at 1-888-99-VIEWZ.
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No image or Noise on the screen

| – Make sure the cable is correctly plugged into the outlet
– Make sure the power cable is correctly plugged into the monitor
– Make sure the cable is correctly connected between monitor & source
– Check brightness and see if brightness is set to ‘Ø’
– Check video source

Incorrect display or Half display

| – Check your video source
– Reset video source : connection, cable replacement, setting & more

Flickering and shadow image

| – Check your input source setting for resolution and phase (Hz)

The audio function is not working

| – Check the volume and make sure MUTE is not on
– Check HDMI / Audio port cable connection

LED is flickering or no image

| – Check the interface cable connection and make sure it’s plugged in correctly
– Check the input source

TERMS OF WARRANTY / RMA

– The warranty period for this monitor is 3 years. The warranty will be voided for the scenarios listed below.
– You can also download the manual and information of VIEWZ web site: VIEWZUSA.COM

Cases of Non-Warranty Coverage

| When power feed to the monitor exceeds capacity and causes damage
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Accident, Abuse, Misuse, Neglect, Fire, Water/liquids, Lightning or any act of nature
Damaged by dropping, throwing and hitting the monitor
Failure caused by users attempt to modify the product
Failure by limited life of parts such as LED Lamps and any other consumables
Damaged by using third party power cable, unstable power input and electric shock

Above information can be changed without notification – please check our website or contact ViewZ representative for latest RMA service policy.
When shipping the monitor for RMA, make sure to pack safely to ensure the monitor is not damaged during shipping.

NOTE

WARRANTY

ViewZ USA
LIMITED 3 YEAR WARRANTY

What and Who is Covered by this Limited Warranty and for How Long
ViewZ USA warrants this product to be free from defects in material and workmanship for 3 years to the original owner of this product. The limited warranty is valid only for the original purchaser of the product.

What ViewZ USA Will Do
At the sole discretion of ViewZ USA, ViewZ USA will repair or replace any product or product part that is defective. If ViewZ USA chooses to replace a defective product or part, a replacement product or part will be shipped to you at no charge, but you must pay any labor costs.

What is Not Covered; Limitations
ViewZ USA disclaims any liability for damage to mounts, adapters, displays, projectors, other property, or personal injury resulting, in whole or in part, from improper installation, modification, use or misuse of its products.

ViewZ USA disclaims all other warranties, express or implied, including warranties of merchantability and fitness for a particular purpose. ViewZ USA is not responsible for incidental or consequential damages, including but not limited to, inability to use its products or labor costs for removing and replacing defective products or parts. Some states do not allow the exclusion or limitation of incidental or consequential damage, so the above limitation or exclusion many not apply to you.

What Customers Must Do for Limited Warranty Service
If you discover a problem that you think may be covered by the warranty you MUST REPORT it in writing to the address below within thirty (30) days. Proof of purchase (an original sales receipt) from the original consumer purchaser must accompany all warranty claims. Warranty claims must also include a description of the problem, the purchaser’s name, address, and telephone number. General inquiries can be addressed to ViewZ USA Customer Service at 1-888-998-4399. Warranty claims will not be accepted over the phone or by fax.

ViewZ USA
Attn: Warranty Claim
1030 N ARMANDO ST.,
ANAHEIM, CA 92806

How State Law Applies
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Disclaimer

ViewZ USA intends to make this manual accurate and complete. However, ViewZ USA makes no claim that the information contained herein covers all details, conditions or variations, nor does it provide for every possible contingency in connection with the installation or use of this monitor. The information contained in this document is subject to change without notice or obligation of any kind. ViewZ USA makes no representation of warranty, expressed or implied, regarding the information contained herein. ViewZ USA assumes no responsibility for accuracy, completeness or sufficiency of the information contained in this document.

Contact Us

NORTH AMERICA
1030 N ARMANDO ST.,
ANAHEIM, CA 92806
USA and Canada
Phone: 1-888-998-4399
Fax: 1-714-996-1138
Other Locations
Phone: (001) 888-998-4399
Fax: (001) 714-996-1138

Visit the ViewZ USA website at https://www.viewzusa.com

User Manual