GRANDSTREAM CloudUCM Cloud Audio-Video Communications and Collaboration Solution User Guide

: August 24, 2024
: GRANDSTREAM

Table of Contents

GRANDSTREAM CloudUCM Cloud Audio-Video Communications and Collaboration
Product Specifications
FAQ
CloudUCM Overview
Start Using CloudUCM
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

GRANDSTREAM CloudUCM Cloud Audio-Video Communications and Collaboration

Solution

GRANDSTREAM-CloudUCM-Cloud-Audio-Video-Communications-and-Collaboration-
Solution-product

Product Specifications

Product Name: CloudUCM
Type: Cloud audio/video communications and collaboration solution
Features: Audio/video calling, conferencing, Live Chat customer service, system integration with CRMs, WhatsApp, Office365
API and SDK: Wave API

FAQ

Frequently Asked Questions

Q: How many trial CloudUCM devices can be created per GDMS account?
- A: Only 1 trial CloudUCM device can be created per GDMS account. Contact Grandstream Support for assistance if needed.
Q: What features does CloudUCM offer?
- A: CloudUCM offers features like audio/video calling, conferencing, Live Chat customer service, system integration with CRMs, WhatsApp, Office365, and more.

CloudUCM Overview

CloudUCM is a cloud audio/video communications and collaboration solution with powerful features like audio/video calling, conferencing, Live Chat customer service, etc., and rich system integration capabilities with CRMs, WhatsApp, Office365 and more with Wave API and SDK. Learn More

Share Your Feedback

Having troubles?

If you encounter a fault during usage, please provide your feedback to our Support. Our Support will solve it for you as soon as possible.

Click on the option on the bottom of the GDMS platform page.

Start Using CloudUCM

Step 1: Create a trial CloudUCM device

Only 1 trial CloudUCM devices can be created for each GDMS account. Please contact Grandstream Support for help if you have questions.

Log in to GDMS: https://www.gdms.cloud
Click the option on the upper left corner to switch to the CloudUCM system.
On the CloudUCM Device page, you can click the “Free Trial” option to create a CloudUCM device for trial. If you are creating a trial CloudUCM for your customer, you can fill in the customer’s email and the device activation email will be automatically sent to your customer.

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Solution-fig-2

Step 2: Activate CloudUCM device

You need to activate your newly created CloudUCM device before using the CloudUCM services.

You can activate the CloudUCM device by clicking the icon in the CloudUCM Device module of the GDMS platform.
Before activating the CloudUCM device, you need to fill in the following information:

Zone	Select the nearest data center for quick access.
CloudUCM Server Address	Enter your custom service address for easy

memorization.

__

Note: Only advanced plans support this function.

Device Administrator Email| Enter the administrator email of your CloudUCM device so that you can use it to retrieve the password, receive plan notifications, storage space alerts, etc.

The device information will be displayed after filling the information:

MAC

Address

| It indicates the virtual MAC address of the CloudUCM device, as a unique identifier for this device.
---|---
Initial Password| It indicates the initial password of the CloudUCM device, and it is also the initial password of the super administrator for logging in to the CloudUCM Web UI.
Plan Information| It indicates the plan name for this CloudUCM device.
Valid Duration| It indicates the validity period of this CloudUCM device’s plan.

Note

The activation may take several minutes.

Step 3: Configure CloudUCM services

After activating the CloudUCM device, you can quickly access the CloudUCM admin portal to configure the CloudUCM service.

Method 1: After the activation is successful, you can view the CloudUCM Admin Portal address, default account, and initial password. As shown below:
Method 2: In the CloudUCM device list on the GDMS platform, you can click the option following the device to log in to the Web UI of the CloudUCM device.

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Solution-fig-6

You can go to the CloudUCM Device list on the GDMS platform, click the option to view the login username and initial password.
Then, you can log in to the Web UI of the CloudUCM device and follow the configuration wizard to perform configurations, such as creating extensions or trunks. For more details, please refer to the CloudUCM User Guide.

Step 4: Configure CloudUCM extensions on IP phones

Method 1: You need to set the following parameters on the IP phone:

Options	Parameters	Values

Account Settings > Basic **Settings (Required)**

|

SIP Server

|

CloudUCM SIP Server Address.

This information can be found under UCM Web GUI > **CloudUCM Plan page.( Example ：xxx.a.myucm.cloud:5061) Notes:**

● Must include port number. By default, UDP/TCP is 5060, and TLS is 5061.

● Please ensure that UDP transmission protocol is enabled

under PBX Settings > SIP Settings > Transmission **Protocol**

---|---|---

Account

|

Fill in the extension number of the CloudUCM device

Password

|

The SIP password corresponds to the extension number

NAT Traversal

|

STUN

DNS Mode

|

SRV

DNS SRV Failover Mode

|

Saved one until no response

Account Settings > SIP Settings (Optional. While TLS is recommended, UDP and TCP are also supported)

|

SIP Transport

|

Supports TLS, UDP, and TCP. It is recommended to use TLS for security reasons.

Account Settings > SIP Settings (Optional. If your network environment is not stable, you are advised to set these parameters.)

|

REGISTER Expiration (m)

|

50 (TLS or TCP)

3 (UDP)

Enable Session Timer

|

Yes

Session Expiration (s)

|

600

Min-SE (s)

|

90

Caller Request Timer

|

Yes

Callee Request Timer

|

Yes

UAC Specify Refresher

|

UAC

UAS Specify Refresher

|

UAS

Security Settings > TLS **Settings (Required)**

|

Minimum TLS Version

|

1.2 or 1.3

Maximum TLS Version

|

1.2 or 1.3

Method 2: Add the IP phone to the GDMS platform. On the VoIP Device page, you can click on the option to enter the Account Configuration page, select the CloudUCM extension, and save the configuration. (For Grandstream IP phones only)

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Solution-fig-9

For more details, please refer to the document “How to Configure CloudUCM on IP Phones”.

Step 5: Log in to the extension via Wave clients

You can use Wave application to communicate and work remotely from anywhere.

On the CloudUCM Device list, you can view the Wave Server address and log in to the Wave client using a browser.
You can download the Wave Desktop or mobile app for login.

Note

You need to use the CloudUCM extension and User Password for login. For more details, please refer to Wave applications user guide.

Step 6: Manage CloudUCM devices on GDMS

Multiple tenants can be managed by multiple organizations or sites.
If a tenant purchases 1 CloudUCM device and N VoIP devices, these devices can be grouped into one organization for management.
Multiple sites can be established under one organization, such as the company in different office areas have different devices, can be divided into multiple sites to classify management.
CloudUCM device remote management includes: stop/start services, remote access, schedule tasks, firmware upgrade, restart, factory reset, diagnosis, and statistics.

Status Descriptions:

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Server Address Descriptions:

Admin Portal: This specifies the CloudUCM device Web UI access address. The username and password of the device are required.
Wave Server: This specifies the server address of the Wave client.
SIP Server: This specifies the SIP server address used for registering extensions.