Glastender MF24 Mug Frosters and Plate Chillers Instruction Manual

Operation Manual
A Family Company Manufacturing
In The USA Since 1969
**Mug Frosters and Plate Chillers*
MF24, MF36, MF48 MF48-S2**

*This manual is specific to Mug Frosters manufactured on July 8, 2019 and after

Operation

The Mug Froster/Plate Chiller is designed to chill mugs, glasses, plates, etc. that will appear “frosted” when removed.
The Mug Froster/Plate Chiller should be filled with dry, room-temperature mugs, glasses, plates, etc. to allow maximum chilling. During business hours, the Mug Froster/Plate Chiller can be loaded with additional dry, room temperature mugs, glasses, plates, etc. Allow 30 minutes for chilling.

Digital Controller Operation

Setting the desired temperature The
operating temperature is preset at the factory according to the table below and can be adjusted up or down within the limits shown. Press the Quick Access Menu Key 6 times until SP appears on the display.
Press the Set key. Use the increase or decrease keys to modify the value. Press the Set key to confirm.
For units manufactured prior to June 2021, turning digital controller ON/OFF: Frosters can be turned ON/OFF by pressing and holding the Quick Access menu key for 5 seconds. When the digital controller is off, the message OFF is displayed alternating with the temperature.

Standard Cooler Setting
Automatic Defrost
Each time the door is opened, moisture from the outside air enters the cabinet. Consequently, frost builds up on the evaporator coil over time. To eliminate this buildup and keep the unit running efficiently, Glastender frosters are programmed to automatically defrost 3 times each day.
Manually-activated, 6-hour defrost
Over time, which varies depending on the level of humidity in the air and the number of door openings, a manually-activated, 6-hour defrost cycle will be required to completely free the evaporator drain pan of frost buildup. Activate this defrost cycle by pressing the round button next to the digital controller. The controller display will alternate between ECO and ON. An in- progress, 6-hour defrost cycle can be canceled at any time by pressing the round button.
Activate the 6-hour defrost cycle at the close of business, at least once per week. The froster will automatically resume normal operation six hours later.
Digital Controller Trouble Shooting Error Codes
If the digital controller display shows an Err 1 or Err 3 error code, this is likely the result of disconnected digital controller wires. These wires are commonly disconnected for service and maintenance. Please verify controller wires are connected before calling for service, because service calls to reconnect the controller are not covered by the factory warranty.

Reconnect wires, see wiring diagram provided in operation manual
| Defective temperature sensing probe| Call for service
| Dirty condenser coil| Clean condenser coil
Refrigeration system needs service| Call for service
| Refrigeration system needs service| Call for service
| Dirty condenser coil| Clean condenser coil
Refrigeration system needs service| Call for service
| Dirty condenser coil| Clean condenser coil
Refrigeration system needs service| Call for service
CODE| POSSIBLE CAUSES| RECOMMENDED ACTION
---|---|---
| Temperature sensing probe wires disconnected from digital controller| Reconnect wires, see wiring diagram provided in operation manual
Defective temperature sensing probe| Call for service
| Dirty condenser coil| Clean condenser coil
Refrigeration system needs service| Call for service
| Refrigeration system needs service| Call for service
| Dirty condenser coil| Clean condenser coil
Refrigeration system needs service| Call for service
| Dirty condenser coil| Clean condenser coil
Refrigeration system needs service| Call for service

INTRODUCTION

This manual describes the operational features of Mug Froster/Plate Chiller models MF24, MF36, and MF48. Please review this information before attempting installation and operation.
Long term, trouble-free service will follow if good housekeeping and maintenance procedures are followed. Thank you for selecting Glastender, Inc. products.
UTILITY REQUIREMENTS AND CONNECTIONS
« Electrical: 120 VoltAC, 1 Phase, 60 Hz. A separate 15 Amp circuit is recommended. A 6-foot grounded cord is included. « Plumbing: None required. Automatic condensate evaporator is included.
UNCRATING AND START-UP INSTRUCTIONS
All Mug Frosters and Plate Chiller models are shipped in one carton. These steps should be followed:

1. If legs or casters are included, bolt them to the base with the bolts provided.
2. Unwrap power cord from base.
3. Position Mug Froster/Plate Chiller and level and/or seal as required. ATTENTION: Failure to level this Mug Froster/Plate Chiller WILL VOID THE FACTORY WARRANTY.
4. Install shelves.
5. Plug into 120 volt AC outlet.
6. Load with mugs, glasses, plates, etc.
7. Your Glastender Mug Froster/Plate Chiller is now ready for use.

SEALING MuG FROSTER AND PLATE CHILLER BASE TO FLOOR
To establish proper sanitation operation and to comply with NSF & health codes, the Mug Froster base must be sealed to the surface to which it is mounted using an NSF listed sealant. Place a bead of sealant along outer edges of the base and remove any excessive amount. Make sure there are no gaps in the sealant as the intent is to prevent liquid spillage from adjacent surfaces from passing under inaccessible portions of the equipment.
This sealing procedure does not apply to models that include legs or casters.

CLEANING INSTRUCTIONS

Cleaning is essential to sustaining the integrity of your equipment and preventing corrosion.
ESTIMATED CLEANING TIME: 5 to 10 minutes per unit daily, 30 minutes quarterly
FREQUENCY: Daily cleaning of exterior & door gaskets. Quarterly cleaning of interior, including shelves.
PROCEDURE:

1. A non-chlorine based cleaner or mild detergent and warm water applied with a soft cloth or sponge to all contact surfaces.
2. Immediately rinse off cleaning agent(s), using clean warm water, clean soft cloth or sponge.
3. Dry with a soft clean cloth, removing standing water as soon as possible.

NOTES:

1. Never use hydrochloric acid, wire brushes, steel wool, scrapers, or chlorine based cleaners on stainless steel surfaces, since they will break down the passivity layer and allow corrosion to occur.

2. On stainless steel surfaces, you may use a soft bristle brush or Scotch-Brite® pad for more stubborn stains.
   Always scrub with the direction of the grain. Follow with a thorough cleaning as described above.

3. Deposits from food preparation must be properly removed. Even hard water deposits will rust stainless steel, if not removed.

4. Repeated cleaning may dry up black-vinyl-clad steel (exterior) surfaces of the cooler. Armor AII® or similar product can bring back the shine. Apply the product to a cloth and then rub into the surface, rather than spraying it directly onto the black-vinyl-clad surface.

5. The cooler door gaskets are most often overlooked when cleaning. Failure to clean them regularly will lead to premature failure, since alcohol and moisture build-up breaks down the gasket material.

6. Mug frosters have a manual defrost timer switch on the front near the bottom, which will activate a 6-hour defrost cycle. Depressing the switch before you close for the evening will remove excess frost build-up on the interior liner. This procedure should be done as often as is necessary. It should also be done the night before the quarterly interior cleaning.

WIRING DIAGRAM

Terms and Conditions

Prices:
All prices are LIST. Applicable taxes will be added.
Quotations:
Unless otherwise stated, quotations are effective for 30 days only.
Acceptance:
All orders are subject to acceptance by Glastender, Inc.s headquarters in Saginaw, Michigan. Possession of the Product Directory and Price List is not an offer to sell.
Shipments:
F.O.B. factory in Saginaw, Michigan. Freight terms are Third Party or Collect if shipped directly to you. Prepay and Add to Invoice freight terms are available upon request. The approximate shipping weights of all products are listed with the prices. Partial shipments will be made unless otherwise specified by the customer. Surface freight classifications are:

• GT-24/GT-30/GW24 Glasswashers – Class 175
• GT-18 Glasswashers – Class 175
• All Underbar Equipment – Class 175
• Bar Die Orders — Class 250
• Portable Bars – Class 175
• Remote refrigerators (i.e., no compressor) or dry storage back bar equipment – Class 175
• Self-contained refrigeration equipment – Class 150
• Ice Display Units (IDU and GDU) – Class 175
• Lighted Liquor Displays – Class 175
• Beer line chillers and beer towers (beverage dispensing equipment) – Class 175
• Bottle Disintegration System – Class 150
• Ice Cream Freezers – Class 125

AII small items are evaluated to see the most cost effective means for shipment. Many small items ship via UPS or FedEx; however, when dimensional weight is excessive, LTL carriers are the most cost effective choice. Spare parts orders received before 1:00 PM EST can usually be shipped the same day. The order department is happy to assist with routing or shipping questions.
Payment Terms:
Cash should be included with all orders unless credit terms have been arranged. To establish credit, banking and trade references are required. A convenient credit application is available upon request. Payment via credit card is not our normal means of receiving payment. Visa and MasterCard will be accepted, but must be charged at the time of shipment. In addition, a payment via credit card for orders totaling more than $500 will incur a 3% convenience fee on the total transaction amount.
Delivery:
The majority of equipment is manufactured to order and typically ships within three to six weeks after complete order information is received by the factory. In-stock equipment typically ships within two to three days of the factory receiving complete order information.
Returns:
Items specified as “Manufactured to Order” are NOT returnable. A Return Authorization number must be issued by the factory in advance for any items that are returnable. The number MUST be noted on the outside of the returned package. Returns must be received within 90 days of the issue date. Shipping charges must be prepaid. A minimum 20% restocking charge will be applied to all authorized returns if received in new, unused condition in the original packaging.
The above conditions apply to spare part returns, except spare part returns must be received within 30 days of original shipment for electronic or electrical parts or within 90 days for all other parts.
Loss or Damage:
For customer routed shipments, Glastender, Inc. is not responsible for any loss, damage, or delay of merchandise during shipment. Such transit claims must be filed with the carrier. Merchandise must be examined on arrival. If shortages occur, Glastender,
Inc. must be notified in writing within five (5) days of delivery to honor any shortage claim. Glastender will assume responsibility for freight claims on Prepay and Add shipments but the customer must inspect freight and note any damage upon receipt. Failure to do so may result in losses at the customer’s expense.
Custom Orders:
Custom orders must be paid in advance and are not subject to cancellation.
Laminates:
Some products include common, readily available plastic laminates of the customer’s selection. There may be an additional charge if uncommon varieties are ordered.
Glastender Freight Program
Program Conditions
Glastender, Inc. equipment pricing includes standard freight costs under the following conditions:

• Equipment order is for a minimum of $2,500, shipped to a single destination at the same time.
• Freight carrier is selected by Glastender, Inc. and may vary based on destination, transit times, performance history, customer service, or other factors.
• Shipping destination is within the continental United States and Canada. Non-continental or other international destinations are shipped to port of export.
• Combining equipment orders is allowed to reach the minimum order level if combined orders are shipped to the same destination at the same time.
• Equipment order terms of sale are FOB Saginaw MI / Freight Prepaid.
• Equipment returns are not covered.
• Parts orders do not qualify and will be charged shipping accordingly.

Customer Responsibilities
In addition to the program conditions listed above, the receiving customer must:

• Note all damage on the delivery receipt at the time of delivery.
• Open and inspect any items that look suspicious or raise concern, even if the carrier tells you it is not allowed.
• Refuse only the damaged items and keep the other items on the order.
• When in doubt, sign the delivery receipt as damaged.

The only way to hold the carrier liable is to sign the delivery as damaged.
Additional Fees
Additional carrier-related services and fees over and above standard freight costs are not covered. Such services and fees will be invoiced at the time of order or after the order has shipped.
Examples of additional fees include the following:
Split shipment ………………………….Cost difference between single shipment and split shipment
Lift gate …………………………………..$55 (Only available for items under 96″ in total packaged length)
Inside delivery ………………………….$100 per pallet/piece
Residential delivery ………………….$100
Limited access site …………………..$100
Expedited delivery ……………………Difference from standard rate
Special delivery time…………………Carrier rate
Storage …………………………………..Carrier rate
Re-delivery………………………………Carrier rate
Re-consignment……………………….Carrier rate
Other additional services not listed …Carrier rate
Questions
For questions regarding the Glastender Freight Program, please contact Shipping & Receiving:
Steve Gunn, Shipping & Receiving Supervisor 989.752.4275, ext 141 • sgunn@glastender.com

Warranty Statement

APPLICABLE TO ALL PRODUCTS SOLD WITHIN THE UNITED STATES AND CANADA
Glastender, Inc. warrants all products to be free of defects in material and workmanship. One-year labor and parts warranty applies to all glasswashers, self-contained refrigeration models, and BDS model bottle disintegration units. In established areas, a start up is included with GT-24 and GT-30 model glasswashers. Warranty is effective for one year from the date of installation or up to 18 months from date of factory shipment, whichever occurs sooner. Glastender, Inc. will replace any part or assembly found defective under normal use and service. For warranty labor claims beyond 12 months from the date of factory shipment, proof of date of installation or occupancy must be provided. Authorization for labor must be obtained from Glastender within the warranty period and prior to the service being performed.
Labor warranty applies to the 50 states of the USA and Canada only.
Remote refrigeration models exclude the labor warranty for the condensing unit and issues related to the field installation and test of the completed refrigeration system, provided by others. Field replacement parts not covered under the original warranty include a 90-day part warranty from the date of installation.
FOUR YEAR ADDITIONAL COMPRESSOR WARRANTY
Glastender will warrant to the original user the compressor for all self- contained refrigeration models for an additional four years following the regular one-year warranty period. This plan applies to the compressor only.
A completed warranty claim form MUST accompany all returned defective parts or assemblies. Upon request, a defective part or assembly must be returned to Glastender, Inc., Saginaw, Michigan, with all transportation and delivery charges prepaid. Warranty repairs or replacements will be shipped FOB factory in Saginaw, Michigan. Reimbursement for applicable freight charges covers ground service only. Glastender provides in-warranty repairs during a service
company’s regular working days and hours. There is no provision for payment of a premium rate during “overtime” hours. When warranty service is requested during other than normal working hours, the end user will be charged the premium portion of the overtime rate.
The warranty covers substantiated travel expenses for up to 2 hours / 100 miles round trip up to a maximum of $225. Any additional costs due to installations that require extra work, time, or travel to gain access for service are the sole responsibility of the equipment purchaser. Any exceptions to these travel and access limitations must be pre-approved by a factory representative.
The warranty does not cover door gaskets, chemical tubing, pump squeeze tubing, and/or any equipment subjected to accidents, freight damage, alterations from the original design, improper power and/or plumbing hookups, improper chemical use, general misuse, or lack of routine required maintenance as determined by Glastender, Inc. Installation, normal control adjustments, general maintenance, correcting an installation error, or service calls that reveal the unit is functioning normally will not be reimbursed under warranty.
Condenser coils on self-contained refrigeration products must be cleaned regularly. Failure to provide adequate air flow to a refrigeration unit will void the warranty.
Glastender shall not be liable for loss of use, revenue, or profit, or for any other indirect, incidental, special, or consequential damage including, but not limited to, product spoilage or loss.
This warranty is conditioned upon Glastender receiving notice of any defect subject to this warranty within sixty (60) days of its discovery by the end user or dealer. All products are warranted only for the initial place of installation. Removal of a product automatically terminates this warranty.
SECOND YEAR EXTENDED PARTS & LABOR WARRANTY
Glastender’s one-year parts and labor warranty on self-contained refrigeration units can be extended to two years with the purchase of a two year parts and labor warranty. Specify part number EWR2 ($250 net price) when ordering.
EXPORT WARRANTY – One year parts only.
EXCLUSION OF WARRANTIES EXCEPT AS PROVIDED ABOVE, GLASTENDER MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON- INFRINGEMENT. LIMITATION OF REMEDIES AND DAMAGES
If Buyer makes a valid and timely claim as outlined above, Glastender’s liability and Buyer’s remedies under this agreement will be limited solely to labor charges authorized and/or replacement or credit, at Glastender’s option, with respect to Products returned at Buyer’s expense within thirty (30) days after warranty repair. GLASTENDER’S LIABILITY WILL IN NO EVENT BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE RETURNED PRODUCTS. GLASTENDER WILL NOT BE LIABLE UNDER ANY CIRCUMSTANCE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LABOR COSTS EXCEPT AS COVERED UNDER OUR WARRANTY, LOST PROFITS OR THE LOSS OF PERISHABLE PRODUCTS RESULTING FROM THE USE OF OR INABILITY TO USE OUR PRODUCTS OR FROM OUR PRODUCTS’ INCORPORATION INTO OR BECOMING A COMPONENT OF ANY OTHER PRODUCT. NEITHER PARTY WILL HAVE ANY NEGLIGENCE OR OTHER TORT LIABILITY TO THE OTHER, OR TO ANY THIRD PARTY, ARISING FROM ANY BREACH OF THIS AGREEMENT.
GOVERNING LAW – JURISDICTION
The terms and conditions of an order are to be governed and construed according to the laws of the State of Michigan, without regard to conflict of laws principles. Buyer hereby consents to the jurisdiction and venue of the courts located in Saginaw County, Michigan.
No representative, distributor, dealer, or any other person is authorized to modify this warranty. This warranty replaces all other written or verbal warranties.
NOTE: Glastender, Inc.’s policy of constant quality improvement means that prices, specifications, and policies are subject to change without notice. Questions regarding this warranty should be directed to Glastender’s Warranty Administrator. 02-16-23
IMPORTANT!!
Attention Service Companies
Please review the important warranty information on this page.
If you believe a service call should be covered by the factory, please call the factory for authorization between 8AM and 5PM EST, Monday through Friday.

Glastender, Inc.
5400 North Michigan Road
Saginaw, MI
48604-9780
800.748.0423 • 989.752.4275
Fax 989.752.4444
https://glastender.com

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