SecuLife S11 4GGPS S11 Device For Pets Tracker User Guide

S11 4GGPS S11 Device For Pets Tracker

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Product Specifications:

• Brand: SecuLife
• Model: 4SG11GTPRSACKER
• Website: www.SecuLife.us

Product Usage Instructions:

Step 1: Activate Your Service Plan Online

Visit www.activate.seculife.us to
activate your service plan online.

Step 2: Switching Device On and Off

Turning the device on: Press the switch button
of the tracker for 3-5 seconds until it vibrates, rings, and the
indicator light turns on. Release the button to successfully power
on the tracker.

Turning the device off: If no SIM card is
inserted, press the power button for 3-5 seconds until you hear a
ringtone. If a SIM card is inside, turn off the tracker via the app
setting to avoid wrong operation.

If the tracker doesn’t turn on, it may need to be charged.
Charge it for several hours and then try again.

Step 3: Download the Mobile App

To download the mobile app, scan the QR code provided on the
website using your cellphone. You can also search for “SecuLife” on
the Apple App Store or Google Play Store to find and download the
app.

Step 4: Login to the Mobile App

A family member or caregiver can log in to the mobile app using
the username and password created during the SIM card activation
process online. Biometric login is also available for added
convenience.

Step 5: Update the Device Info on Your Mobile App

After activating your tracker’s SIM card online, the device will
be added to your mobile app account automatically. Update device
settings such as main contact number and SOS number to ensure
proper notifications.

Frequently Asked Questions (FAQ):

Q: How can I reset my tracker if it’s not working

properly?

A: If the tracker is not functioning correctly, try charging it
for a few hours and then attempt to turn it on again. If the issue
persists, contact customer support for assistance.

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4SG11GTPRSACKER
USER GUIDE
Visit: www.SecuLife.us

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TABLE OF CONTENTS
CHAPTER 1 ……………………………………………………. 3 QUICK SETUP GUIDE ……………………………………… 4 READ ME GETTING STARTED…………………………………………. 5 CHAPTER 2……………………………………………………. 10 READ ME MEET YOUR DEVICE ………………………………………. 11 WHAT DO THE STATUS MEAN?………………………… 12 CHARGING YOUR DEVICE……………………………….. 13 ACTIVATING AN SOS ALARM …………………………. 14 ANSWER A CALL …………………………………………… 15 CHAPTER 3: …………………………………………………. 16 MAP PAGE …………………………………………………… 17 NOTIFICATIONS ……………………………………………. 18 MY DEVICES ………………………………………………… 19 DEVICE DETAILS…………………………………………… 20 CREATE A GEO FENCE …………………………………… 21 LOCATION HISTORY ……………………………………… 22 SET CONTACT NUMBER ………………………………… 23 READ ME ENABLING ALERTS ……………………………………….. 24 SET SOS NUMBER………………………………………….. 25 QUESTIONS …………………………………………………. 26 SAFETY INFORMATION/WARNING/CAUTION ………….. 27
READ ME RECOMMENDED PAGE READS

SecuLife ®
CHAPTER 1
AN OVERVIEW ON THE QUICK INITIAL SETUP GUIDE
KEEP YOUR LOVED ONES SECURE AND INDEPENDENT BOTH AT HOME AND ON THE GO.

QUICK SETUP GUIDE

ACTIVATE YOUR SERVICE PLAN ONLINE
RECEIVE A NEW PHONE NUMBER FOR YOUR TRACKER

SWITCHING DEVICE ON AND OFF WITH A SIMPLE PRESS OF A BUTTON

DOWNLOAD THE MOBILE APP TO REMOTELY MONITOR YOUR LOVED
ONE. ANYTIME. ANYWHERE!
LOGIN TO THE MOBILE APP USE THE USERNAME AND PASSWORD YOU
ENTERED DURING ACTIVATION, THEN LOGIN TO OUR APP!
UPDATE MOBILE APP SETTINGS SET THE CORRECT INFO OF THE DEVICE
WEARER AND THE APP USER

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GETTING STARTED STEP# 1

ACTIVATE YOUR SERVICE
PLAN ONLINE

YOUR SECULIFE® S11 TRACKER COMES WITH A PREINSTALLED SIM CARD; THE SIM CARD NUMBER IS LOCATED ON THE BOX. ACTIVATE THE SERVICE PLAN ON YOUR SIM ONLINE AND RECEIVE A NEW PHONE NUMBER ASSOCIATED TO THE DEVICE

www.activate.seculife.us

VISIT: WWW.ACTIVATE.SECULIFE.US

WE WILL REGISTER YOUR EMAIL ADDRESS AND LINK THE DEVICE TO OUR SECULIFE® MOBILE APP WHEN ACTIVATING YOUR DEVICE SIM CARD, SO YOU DON’T HAVE TO MANUALLY REGISTER TO THE APP. YOU’LL RECEIVE AN EMAIL CONFIRMATION WITH THE NEW NUMBER FOR YOUR RECORDS AND TO BE USED TO UPDATE YOUR MOBILE APP DEVICE INFO ON THE FOLLOWING STEPS.

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GETTING STARTED STEP# 2

SWITCHING DEVICE ON AND OFF

TO TURN THE DEVICE ON: RESS THE SWITCH BUTTON OF THE TRACKER FOR 3-5 SECS UNTIL IT VIBRATES, RINGS AND THE INDICATOR LIGHT ON. THEN RELEASE THE BUTTON. THE TRACKER IS POWERED ON SUCCESSFULLY.

PRESS FOR 3-5 SECOND

TO TURN THE DEVICE OFF: WHEN NO SIM CARD IS IN THE S11 TRACKER, PRESS THE POWER BUTTON FOR 3 TO 5 SECONDS TILL YOU HEAR A RINGTONE TO POWER IT OFF. WHEN A SIM CARD IS INSIDE, TO AVOID WRONG OPERATION, THE TRACKER CAN BE POWERED OFF ONLY VIA APP SETTING.
IF THE S11 TRACKER DOESN’T TURN ON, IT LIKELY NEEDS TO BE CHARGED. CHARGE IT FOR SEVERAL HOURS AND THEN TRY AGAIN.

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GETTING STARTED STEP# 3

DOWNLOAD THE MOBILE APP
TO DOWNLOAD, SCAN THE QR CODE BELOW FROM YOUR CELLPHONE:

SECULIFE

Scan QR Code on iOS Device

Scan QR Code on Android Device

www.Seculife.us/ios

www.Seculife.us/android

OUR MOBILE APP IS ALSO AVAILABLE ON APPLE APP STORE OR GOOGLE PLAY STORE. SEARCH “SECULIFE” TO FIND THE APP.

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GETTING STARTED STEP# 4

LOGIN TO THE MOBILE APP
A FAMILY MEMBER OR THE CAREGIVER CAN OPEN THE MOBILE APP AND LOGIN TO THEIR ACCOUNT WITH A USERNAME AND PASSWORD THAT WAS CREATED DURING THE SIM CARD ACTIVATION PROCESS ONLINE.
ENTER YOUR EMAIL ADDRESS AS USERNAME. ENTER YOUR PASSWORD.
Enter username Enter Password
Biometric login provides a convenient method for authorizing access to your app.
Instead of having to remember your username and password every time you open
your app

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GETTING STARTED STEP# 5

UPDATE THE DEVICE INFO ON YOUR MOBILE APP

WHEN YOU FIRST ACTIVATE YOUR TRACKER’S SIM CARD ONLINE, THE DEVICE WILL BE ADDED INTO YOUR MOBILE APP ACCOUNT AUTOMATICALLY. YOU CAN ACTIVATE MULTIPLE DEVICES ONLINE, MAKE SURE YOU USE THE SAME EMAIL ADDRESS OF YOUR MOBILE APP IN ORDER ADD THE DEVICE UNDER YOUR MOBILE APP LOGIN ACCOUNT.

1.TAP ON YOUR DEVICE TO GO TO THE DEVICE DETAILS TO SET/UPDATE ITS SETTINGS.
2.SET MAIN CONTACT NUMBER: THE PERSON’S (ADMIN’S) PHONE NUMBER, CARING FOR THE LOVED ONES, TO RECEIVE APP ALERTS.
3.SET SOS NUMBER: LIST OF PHONE NUMBERS TO RECEIVE NOTIFICATION ALERTS WHEN THE SOS BUTTON IS TRIGGERED.

Sarah’s Backpack
You will see the device (s) you added here, click to set and update the information.
Click “My Devices”

DETAILED INFO OF THESE STEPS CAN BE FOUND IN CHAPTER 3 OF THIS MANUAL.

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SecuLife ®
CHAPTER 2
MEET YOUR SECULIFE® S11 TRACKER
A GAME-CHANGING, PERSONAL SECURITY MONITORING SYSTEM FOR THOSE WHO MATTER MOST IN YOUR LIFE!

MEET YOUR DEVICE
MEET YOUR S11 TRACKER

MEET THE S11 TRACKER

SOS & Power Key
LED Indicators Light Sensor

Anti-Tamper Magnetic Buckle

Charging Port

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Speaker
Microphone SIM Card Cover
Anti-Tamper Magnetic Buckle
www.SecuLife.us

WHAT DO THE LED INDICATORS MEAN?
OBSERVE THE STATUS OF THE LED INDICATORS TO KNOW THE TRACKER’S NETWORK AND WORKING STATUS.

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CHARGING YOUR DEVICE
CHARGE YOUR DEVICE
PLEASE USE THE MAGNET USB CHARGER TO CHARGE THE S11 TRACKER
CONNECT THE MAGNETIC CHARGING CABLE TO THE DEVICE AS SHOW IN PICTURE

FIRST TIME CHARGE
WHEN USING THE DEVICE FOR THE FIRST TIME, PLEASE FULLY CHARGE THE BATTERY FOR AROUND 4~6 HOURS. IN THE MEANTIME, YOU CAN ACTIVATE THE SIM CARD THAT COMES WITH THE S11 TRACKER, IF YOU HAVEN’T DONE IT YET.

WHEN THE BATTERY LEVEL FALLS BELOW 20% THE DEVICE WILL SEND A LOW BATTERY WARNING MESSAGE TO RECIPIENTS ON THE CONTACT LIST VIA TEXT MESSAGE OR IN-APP NOTIFICATION.

USE ONLY THE SECULIFE® AUTHORIZED CHARGERS

AVOID LEAVING THE MAGNETIC CABLE PORT ON METAL SURFACES TO AVOID A SHORT CIRCUIT THAT MIGHT CAUSE DAMAGE OR FIRE.

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SOS BUTTON
ACTIVATING AN SOS ALARM
SOS WILL IMMEDIATELY CONTACT THE EMERGENCY CONTACT LIST AND SEND AN SMS ALERT AND IN-APP ALERT. WHEN YOU NEED HELP, PRESS THE SOS BUTTON FOR 3-5 SECONDS UNTIL YOU HEAR A VOICE PROMPT, INDICATING AN SOS ALARM. THIS STARTS THE SEQUENCE OF DIALING THE RESET SOS CONTACT NUMBER.
IF THE DEVICE FAILS TO CONNECT TO THE FIRST NUMBER, IT WILL CALL THE SECOND NUMBER AFTER DELAY OF 10 SECONDS. IN CASE THE SECOND NUMBER FAILS TO BE CONNECTED AS WELL, THE SYSTEM WILL CONNECT TO THE THIRD NUMBER ETC.
3 – 5 SECONDS

PLEASE REMEMBER TO PROGRAM EMERGENCY CONTACT NUMBERS. IT IS NOT MANDATORY FOR ALL SOS NUMBERS TO BE SET, HOWEVER MINIMUM OF ONE MUST ALWAYS BE SET.

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ANSWER A CALL
ANSWER A CALL
PICK UP A CALL: WHEN YOU RECEIVE A PHONE CALL ON YOUR S11 TRACKER, IT WILL RING AND VIBRATE. PRESS THE SOS BUTTON TO PICKUP THE CALL, AND THE RED ICON TO REJECT IT END A CALL: TO END THE CALL, PRESS SOS BUTTON ON THE DEVICE.

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SecuLife ®

CHAPTER 3

MEET OUR MOBILE APP

SECULIFE

A NEW, NEXT-LEVEL, AND EASY WAY TO PROTECT AND CONNECT WITH YOUR LOVED ONE. ANYTIME, ANYWHERE!

HOME PAGE | MAP

MAP PAGE
MOBILE APP HOME SCREEN WILL DISPLAY THE MAP AND THE DEVICE(S) LAST SEEN LOCATION ON THE MAP. MOBILE APP ALSO HAVE OTHER FUNCTIONS AVAILABLE (ADD FENCES, NOTIFICATIONS, MY DEVICES) ON THE FUNCTION BAR TO TRACK, LOCATE AND SETUP THE S11 TRACKERS AT YOUR CONVENIENT.

CLICK TO SEE DEVICE NAME
YOU CAN CLICK ON THE DEVICE TO SEE THE DEVICE NAME, BATTERY LEVEL & TRACKING INTERVALS. THE NAME CAN BE CHANGED FROM MY DEVICES PAGE.
YOU CAN SEE ALL OF YOUR DEVICES ON YOUR MAP, IF YOU HAVE MORE THAT A DEVICE ADDED TO YOUR MOBILE APP,

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NOTIFICATIONS

NOTIFICATIONS
SEE ALL THE NOTIFICATION RECEIVED FROM YOUR DEVICE
SEE THE ALERT TYPE AND THE DEVICE NAME WITH THE DATE & TIME OF THE ALERT.
IF YOU HAVE MULTIPLE DEVICES ADDED TO YOUR MOBILE APP, YOU WILL SEE ALL THE NOTIFICATIONS FOR ALL OF YOUR DEVICES FROM THIS NOTIFICATION PAGE. TO SEE THE NOTIFICATIONS OF A SPECIFIC DEVICE ONLY, YOU CAN GO TO: MY DEVICES >> SELECT A DEVICE >>NOTIFICATIONS BUTTON ON THAT PAGE.

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MY DEVICES

MY DEVICES

FROM YOUR MOBILE APP HOME SCREEN, TAP ON “MY DEVICES” TO SEE LIST OF DEVICES, IF YOU HAVE MULTIPLE DEVICES. CLICK ON THE DEVICE TO GO TO THE “DEVICE DETAILS”.

From My Devices page you will see Device Name (The name can be changed from Device Details) Battery level Device SIM card and IMEI # Last seen date/time.
Click on a device to go to “Device Details” to setup and update the device information at anytime.

Don’s backpack Mom’s tracker

Online Offline

*Device status Types Online: This is when Device status indicates its online and connected to the App. Offline: This is when the device is switched off or ran out of battery or no network signal is detected.

Click “My Devices” to see your device list

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DEVICE DETAILS

DEVICE DETAILS

FROM YOUR MOBILE APP HOME SCREEN, TAP ON “MY DEVICES” THEN CLICK ON THE DESIRED DEVICE TO ACCESS AND TO GO TO ITS “DEVICE DETAILS”. NOTIFICATIONS | HISTORY | SETTINGS WILL BE EXPLAINED ON THE FOLLOWING PAGES ON THIS CHAPTER

GEO FENCES: SELECT THE DESIRED GEO-FENCE (SUCH AS HOME, SCHOOL, PARK… ETC.) TO RECEIVE ALERTS WHEN THE DEVICE ENTERS OR LEAVES THESE AREAS.
WIFI FENCE: RECEIVE ALERTS WHEN THE DEVICE ENTERS OR LEAVES A WIFI RANGE OF A SELECTED WIFI NETWORK.
TRACKING INTERVAL: SET UP LOCATION UPLOAD INTERVALS. THIS IS HOW OFTEN DO YOU WISH THE DEVICE TO REPORT THE LOCATION, WE SUGGEST TO SETUP TO 12 HOURS TO ENHANCE BATTERY-SAVING MODE; THIS WILL ENSURE THE DEVICE HAS SUFFICIENT BATTERY POWER FOR ANY POTENTIAL SOS ALERTS.

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Online

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CREATE A GEO FENCE

GEO-FENCE
GEO FENCING, ALSO KNOWN AS “SAFE ZONES,” CAN BE SET UP FROM THE MOBILE APP; YOU CAN ADD, EDIT OR REMOVE A GEO-FENCE AREA. ONCE A GEO FENCE IS CREATED YOU CAN SELECT THE FENCE(S), FROM DEVICE DETAILS PAGE, TO RECEIVE ALERTS WHEN ENTERING OR EXITING A GEO-FENCE AREA.
ADD GEO FENCE: CLICK ON NEW FENCE BUTTON FIRST THEN SET A PERIMETER ON THE MAP CLICK ON SAVE BUTTON AND ENTER THE FENCE NAME (SUCH AS HOME, DOCTOR’S OFFICE, PARK… ETC.).
RECOMMENDED GPS RADIUS OF 1000 FEET OR HIGHER TO REDUCE FALSE ALERTS. YOU CAN SETUP MULTIPLE GEO FENCE LOCATIONS AS NEEDED.
DELETE GEO FENCE: TO DELETE A GEO FENCE, CLICK ON THE DESIRED FENCE FIRST, THEN CLICK ON DELETE BUTTON
CLICK TO ADD OR DELETE FENCES

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LOCATION HISTORY
LOCATION HISTORY
THE HISTORICAL ROUTE, ALSO KNOWN AS LOCATION HISTORY, WILL DISPLAY THE HISTORICAL ROUTE OF ANY DAY/TIME WITHIN THE PAST 365 DAYS. TO HELP YOU SEE THE PRESENT AND PAST PLACES VISITED.
SELECT A DATE & TIME TO SEE THE TRACKING HISTORY.
CLICK ON ANY OF THE PINPOINTS TO VIEW THE TIMESTAMP OF THE TRACKED EVENT.

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SET CONTACT INFO

SET CONTACT INFO

FROM YOUR MOBILE APP HOME SCREEN, TAP ON DEVICES

SELECT YOUR DEVICE, CLICK ON “SETTINGS” THEN FILL UP

THE “SMS ALERTS PHONE#”

& “ALERTS E-MAIL” TO RECEIVE THE NOTIFICATION ALERTS (LIKE THE SOS

Don’s Backpack

ALERTS AND, ENTERING/EXITING GEO-

FENCE AREAS, LOW BATTERY ALERTS,

ETC).

SMS ALERTS PHONE: THE PERSON’S PHONE NUMBER WHO WILL BE RECEIVING ALERTS FORM THE DEVICE.
ALERTS E-MAIL: THE PERSON’S EMAIL ADDRESS WHO WILL BE RECEIVING EMAIL ALERTS FORM THE DEVICE.

MAKE SURE TO SCROLL DOWN AND SAVE THE CHANGES BY CLICKING ON THE “UPDATE” BUTTON

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ENABLING ALERTS

ENABLING ALERTS

FROM YOUR MOBILE APP HOME SCREEN, TAP ON DEVICES

SELECT YOUR DEVICE, CLICK ON “SETTINGS”. YOU WILL

SEE THE OPTIONS TO CHOOSE YOUR ALERTS OPTIONS.

ENABLE THE THESE ALERTS TO SET

THE DEVICE TO SEND

SMS/EMAIL/IN-APP NOTIFICATION ALERTS TO THE PHONE# & EMAIL

Don’s Backpack

YOU’VE SET (MONITORING)

PERSONNEL AND RECEIVE IN-APP

NOTIFICATIONS

SOS ALERTS:

CHOOSE HOW YOU WISH TO

RECEIVE YOUR ALERTS (EMAIL, SMS

OR IN-APP NOTIFICATION) IN THE

EVENT OF SOS BUTTON IS

ACTIVATED

BATTERY ALERTS:

SELECT THE DESIRED NOTIFICATION

OPTION RECEIVED WHEN BATTERY

LEVEL IS LOW.

GEO-FENCE ALERTS:

CHOOSE HOW YOU WISH TO

RECEIVE YOUR ALERTS (EMAIL, SMS

OR IN-APP NOTIFICATION)

EVERYTIME THE DEVICE ENTERS OR

LEAVES THE GEO FENCE AREA

MAKE SURE TO SCROLL DOWN AND SAVE THE CHANGES BY CLICKING ON THE “UPDATE” BUTTON

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SET SOS NUMBER

SET SOS NUMBER

SOS FEATURE IS ONLY SUPPORTED FOR PLANS WITH VOICE CALLING & SOS CAPABILITES
FROM YOUR MOBILE APP HOME SCREEN, TAP ON DEVICES SELECT YOUR DEVICE, CLICK ON “SETTINGS” THEN “SOS PHONE #”

SET SOS PHONE NUMBER: LIST OF THE PHONE NUMBER(S) TO RECEIVE NOTIFICATION SMS AND CALLS WHEN THE SOS BUTTON IS TRIGGERED. YOU CAN SET UP-TO 3 PHONE NUMBERS.

Don’s Backpack

PLEASE REMEMBER TO PROGRAM EMERGENCY CONTACT NUMBERS. IT IS NOT MANDATORY FOR ALL THREE AUTHORIZED NUMBERS TO BE SET, HOWEVER A MINIMUM OF ONE MUST ALWAYS BE SET. ALSO DON’T FORGET TO SET THE SOS ALERT TO SET THE WAY YOU WANT THE SOS ALERTS TO BE RECEIVED.
DO NOT LIST 911 AS A PHONE NUMBER IN THE SOS PHONE# LIST
MAKE SURE TO SCROLL DOWN AND SAVE THE CHANGES BY CLICKING ON THE “UPDATE” BUTTON

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SecuLife ®
QUESTIONS?
CALL US 877-606-8080 CONTACT US WWW.SUPPORT.SECULIFE.US WATCH VIDEOS WWW.SECULIFE.US

SAFETY INFORMATION

TO PREVENT INJURY TO YOURSELF AND OTHERS, OR TO AVOID DAMAGE TO THE DEVICE, FIRST READ ALL SAFETY INFORMATION BEFORE USE.

WARNING
· USE MANUFACTURER-APPROVED ACCESSORIES AND SUPPLIES. · CAUTION ­ ELECTRICAL OPERATED PRODUCT · THIS PRODUCT IS NOT A TOY. KEEP OUT OF REACH OF CHILDREN AND PETS UNLESS PROPERLY SUPERVISED. THE PRODUCT CONTAINS SMALL PARTS THAT CAN BE A CHOKING HAZARD. · DO NOT DROP OR CAUSE AN IMPACT TO THE DEVICE. · PREVENT THE CHARGING JACK AND CORD FROM COMING INTO CONTACT WITH CONDUCTIVE MATERIALS SUCH AS LIQUIDS, DUST, METALS, PENCIL LEAD, OR AEROSOLS. · DO NOT STORE YOUR DEVICE IN EXTREMELY HOT OR IN EXTREMELY COLD AREA. RECOMMENDED TO USE YOUR DEVICE FROM 41F TO 95F · DO NOT STORE YOUR DEVICE NEAR OR ON TOP OF HEATERS, MICROWAVES, HOT COOKING EQUIPMENT, OR HIGH-PRESSURE CONTAINERS. · DO NOT USE YOUR DEVICE WHILE CHARGING OR TOUCH WITH WET HANDS. · THE DEVICE AND USB CABLE SHOULD BE PERIODICALLY EXAMINED FOR BREAKS, CRACKS, OR FRAYING, WHICH COULD RISK FIRE, ELECTRICAL SHOCK, OR PERSONAL INJURY. IF

DAMAGED, THE USB CABLE SHOULD BE REPLACED OR REPAIRED BEFORE USE. · KEEP OUT OF REACH OF CHILDREN AND PETS; SMALL PARTS ARE A CHOKING HAZARD.
CAUTION
· DO NOT DISASSEMBLE, MODIFY, OR REPAIR THE UNIT. · ANY CHANGES OR MODIFICATIONS TO YOUR DEVICE CAN VOID YOUR MANUFACTURER’S WARRANTY. IF YOUR DEVICE NEEDS SERVICING, CONTACT CUSTOMER SUPPORT. · DO NOT DISASSEMBLE OR PUNCTURE THE BATTERY, AS THIS CAN CAUSE EXPLOSION OR FIRE. · DO NOT PAINT OR PUT STICKERS ON YOUR DEVICE. PAINT AND STICKERS CAN CLOG MOVING PARTS AND PREVENT PROPER OPERATION. · IF YOU ARE ALLERGIC TO PARTS OF THE DEVICE, YOU MAY EXPERIENCE ITCHING, ECZEMA, OR SWELLING OF THE SKIN. WHEN THIS HAPPENS, STOP USING THE DEVICE AND CONSULT YOUR PHYSICIAN. · ALLOWING UNQUALIFIED PERSONNEL TO SERVICE YOUR DEVICE MAY RESULT IN DAMAGE AND WILL VOID YOUR MANUFACTURER’S WARRANTY.

FOR WARNINGS AND DISCLAIMERS, PLEASE VISIT OUR WEBSITE

References

• GPS Locator Device to Track your Kids, Young, Adults & Seniors

Read User Manual Online (PDF format)

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