MGMini BWM010000 Medical Guardians Alert Systems Instructions

MGMini BWM010000 Medical Guardians Alert Systems

Product Information

Specifications :

• Portable protection device powered by 4G LTE
• Help button
• Blue call light and red battery light indicators
• Speaker and microphone
• Charging pins
• IP67 water-resistant
• Requires daily charging for optimal performance

Product Usage Instructions

Charging Your Device:
IMPORTANT: Charge your device before first use for proper functionality.

1. Plug the charging cradle into an outlet.
2. Place the device in the cradle for 2-3 hours daily.
3. Ensure the electric outlet is in a convenient location and not controlled by a light switch.
4. Wait for the red light to turn on before placing the device on the cradle.
5. Align the gold charging pins on the device with those on the cradle for charging.

Calling for Help or Testing :

1. Press and hold the help button for 3 seconds until the blue light appears.
2. You will hear a voice and tones, indicating the call is being made to the Monitoring Center.
3. State if you need help or if it’s a test call.

Cleaning Your Device:

1. Use a soft cloth to gently clean the gold contacts on the device and cradle weekly.
2. You can use household cleaner sprayed on the cloth (not directly on the device).

Things You Should Know :

• Ensure adequate cellular coverage in your area for proper device functionality.
• Wear the device at all times and charge it daily.
• Towel-dry the device if exposed to water, as it is water-resistant but should not be submerged.
• Individuals with pacemakers should consult their physicians regarding interactions with cell phones.

FAQ:

• Q: What should I do if my device does not connect properly?
  A: Contact Customer Care immediately for support.

• Q: How can I test if my device works in my area?
  A: Press and hold the help button to initiate a call to the Monitoring Center for testing.

• Q: How often should I clean my device?
  A: It is recommended to clean your device weekly to ensure proper charging.

Portable protection everywhere you go Powered by 4G LTE

Meet your device

1. Help button
2. Blue call light / red battery light
3. Speaker
4. Microphone
5. Charging pins

Red battery light around help button

• While charging, the red battery light will flash every 5 seconds until the device is fully charged.
• Once fully charged, the red battery light will be solid.
• If the battery is low, the red battery light will slowly flash when off the charging cradle.

Blue call light around help button

• During an emergency call, the blue light will be solid.
• The blue light will also flash every 5 seconds while charging
• If the blue light flashes every 1 second, or if it double flashes, please contact Customer Care for support.

Charging your device

IMPORTANT : Charge your device before first use to ensure it can function properly.

• To charge, plug the charging cradle into an outlet and place your device into the cradle as shown.
• Device should be charged daily. Battery life may vary based on location and activity. Typical charge time is 2-3 hours.

NOTE : Please make sure the electric outlet you use is in a convenient location for you to access and is not controlled by a light switch to ensure consistent charging.

1. Plug the charging cradle into an electrical outlet and wait for a red light to turn on.
2. Locate the gold charging pins on the back of your device. Line up the gold pins on the device with either side’s gold pins on the charging cradle.
3. Place the device on the cradle and wait for an audible “Charging” message.

How to call for help or test your device

1. Press and hold the help button for 3 seconds, or until the blue light around the help button appears, then release the button.
2. You will hear a voice and then tones or ringing.
3. The Monitoring Center will answer the call. State whether you need help or are just testing.

*If your device does not connect properly, please contact Customer Care immediately.

Clean your device

• We recommend that you clean your device weekly to ensure proper charging.
• Take a soft cloth, such as an eyeglass cleaning cloth, and gently rub the gold contacts on the device and charging cradle to remove dirt, oil, and debris.
• You can also spray household cleaner onto the cleaning cloth to remove debris (do not spray directly onto the device or cradle).

Things you should know

• Coverage
  This product requires adequate cellular coverage to work properly. It is important to test the device to know if it works in your area. If you experience coverage issues, please contact Customer Care immediately.

• ****Charging
  Be sure to wear your MGMini Lite at all times and charge your device daily.

• Water-resistant
  The device is IP67 water-resistant and should not be submerged. It should be towel-dried after exposure to water.

• Pacemakers
  Individuals with pacemakers should consult their physicians and review their materials regarding interactions with cell phones, and take the same precautions the materials recommend for this device.

Customer service
Have questions about your device?
Scan the QR Code below with your phone camera or visit: medicalguardian.com/support/

If you need additional assistance, our Customer Care team can be reached at 1 800-313-1191.
Monday-Friday, 9AM-8PM EST and Saturday, 9AM-5PM EST.
BWM010000

References

• MG Support – Guides, Manuals and How-to's

Read User Manual Online (PDF format)

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