Rasonic RTP-W50WC Electric Pump or Cup Push Dispenser Instruction Manual

Rasonic RTP-W50WC Electric Pump or Cup Push Dispenser

Product Specifications

• Model: RTP-W50WC / RTP-W50TG Thermo Pot
• For household use only
• Power Supply: 220-240V ~ 50/60Hz
• Power Consumption: 750-890W
• Capacity: 5.0 liters
• Weight: 2.1kg
• Dimensions: 295mm x 235mm x 309mm

Product Usage Instructions

Important Safeguards:
When using the appliance, follow these safety precautions:

• Read all instructions carefully before use.
• Avoid tilting or shaking the appliance when it contains hot water.
• Maintain at least 10cm space around the appliance for air circulation.
• Use only water in the appliance, no other liquids.
• Ensure the appliance surface is clean and dry before use.

Cleaning, Storage and Maintenance:

• Detach the lid before pouring out remnant water.
• Do not leave remnant water in the inner pot for a long time.
• Avoid placing heavy objects on the power cord.
• Unplug the appliance after use and let it cool down before moving or cleaning.

Product Specification:

• Model: RTP-W50WC / RTP-W50TG Thermo Pot
• Power Supply : 220-240V ~ 50/60Hz
• Power Consumption : 750-890W
• Capacity: 5.0 liters
• Weight: 2.1kg
• Dimensions: 295mm x 235mm x 309mm

Product Description:
Rasonic Thermo Pot is designed for household use to heat and store water efficiently.

Operation Instruction:
Follow the user manual for detailed operation instructions.

Trouble Shooting:
Refer to the troubleshooting section in the user manual for common issues and solutions.

Special Avowal:
Any special notices or declarations related to the product will be mentioned in this section.

After Sales Service:
Information regarding after-sales service and support for the product.

Frequently Asked Questions (FAQ)

• Can I use this Thermo Pot to heat beverages other than water?
  No, it is recommended to use only water in the Thermo Pot to avoid damage or malfunction.

• How do I clean the Thermo Pot?
  Refer to the user manual for detailed cleaning instructions. Ensure the appliance is unplugged and cooled down before cleaning.

• What should I do if the power cord gets damaged?
  Do not operate the appliance with a damaged power cord. Contact customer service for assistance and do not attempt to repair it yourself.

Important Safeguards

When using the appliance, please follow the below safety precautions:
The following chart indicates the degree of damage caused by wrong operation.

• WARNING: Indicates that may cause death or serious injury.
• CAUTION: Indicates hazards that may cause human injuries or property damages.

The following symbols can distinguish the instruction types that need to be strictly followed.

CAUTION

• Read all instructions carefully before use. Misuse can cause potential injury.
• To avoid hot water from spilling out, do not tilt or shake the appliance or close the lid by force when it contains hot water. When move the appliance, catch its handle instead of the bare lid.
• During operation, keep at least 10cm space at all sides of the appliance for air circulation.
• Do not contain other liquids except water (e.g. milk, tea, ice, etc.)
• Make sure the appliance surface is clean and dry before use, otherwise it may cause malfunction.
• The appliance will trigger the boil dry protection and cut off the power automatically when the temperature is too high.
• Do not fill water directly from the tap or in a sink, otherwise water may get into the appliance, it may cause electronic parts malfunction or danger.
• Detach the lid (refer to 5.7 Removing the lid) before pouring out the remnant water. Make sure the lid is closed tight when in use.
• Do not leave the remnant water in the inner pot for a long time, it may cause color change on the inner pot or produce bad smell.
• Do not place heavy objects on the power cord. Never clip, modify, stretch or twist the power cord.
• Do not operate the appliance when the power cord is tangle or hang the power cord over the edge of table, counter- top or let it touch any hot surface, it may cause power cord damage.
• After use, unplug the appliance and let the appliance cool down before moving, cleaning or checking.
• Grasp the plug itself when plug in or unplug the appliance, do not grasp the power cord.
• Do not operate the appliance in the following places:
  • Humid environment or near water;
  • Expose to sunlight or near heat sources such as electric oven, induction cooker and fire;
  • Unstable surface
  • Near inflammable or non-resistant to heat objects (e.g. table cloth, curtain and towel etc.)

WARNING

• Make sure both ends of the power cord are plugged in tightly on the appliance and the power socket before use. Otherwise, it will cause power cord overheat due to contact failure.
• Make sure the plug is dry before use.
• Never cover the appliance surface or block the steam vent with any objects, otherwise it may discolor or deform.
• Do not add water exceed the full water line. Otherwise hot water may spill out during operation and cause burns.
• Do not share the same socket with other high power appliances or use the extension cord beyond its capacity; otherwise it will cause power overload and fire.
• Never leave the appliance unattended when in use.
• Always pay attention to the water level. Make sure to refill water before the water level is below the REFILL mark to avoid boil-dry.
• Never immerse the appliance, power cord or plug in water or let them wet, it can cause electric shock or fire.
• Never allow children to operate, clean, perform maintenance on the appliance alone or play as toy. Please put the appliance and its power cord in a place not reachable by children.
• Do not rotate the appliance while dispensing water, otherwise the hot water may spill out and cause burns.
• Do not use the dispense function or open the lid while boiling, the hot water may spill out or mass steam will come out which can cause burns.
• Do not operate the appliance when it is empty, it is to avoid boil-dry. The inner pot will become yellow, the performance and durability of the appliance will be affected if it is boiled dry frequently.
• The appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge, if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.
• Do not attempt to modify the appliance by yourself or repair with any unauthorized parts, otherwise it will cause hazards and warranty will become invalid.
• Do not touch, plug in or remove the plug with wet hands, it can cause electric shock.
• Always check the condition of the appliance, power cord and plug. To avoid hazards, stop using the appliance immediately and contact Shun Hing Electric Service Centre Limited for checking and repairing if any of the parts is damaged.
• The appliance is intended to be used in household or similar applications such as staff kitchen area in shops, offices and other working environments; by clients in hotels, motels and other residential type environments.
• Mass hot steam comes out from the steam vent during use or right after used. To avoid burns, do not get your face or hands close or touch the lid or steam vent, or touch the hot surfaces, e.g. housing. Never touch the heating parts after use which are subject to residual heat.

Cleaning, Storage and Maintenance

1. Unplug the thermo pot and allow it to cool down completely before cleaning.

2. It is recommended to empty the remnant water in the thermo pot everyday, otherwise water scale may form on the inner pot or cause bad smell. Before pouring out water, ensure to unplug the thermo pot and detach the lid. When pouring out the remnant water, be sure that water does not splash onto the control panel, or get into the appliance, grip the handle and hold the main body firmly, then tilt the main body slowly to pour.

3. Do not wash the thermo pot with water directly. Wipe the main body surface by a damp cloth.

4. Do not use any poisonous or corrosive detergent to clean the thermo pot. If it is too dirty, wipe the main body with a damp cloth soaked with mild detergent, then wipe with a clean damp cloth.

5. Maintenance of the lid
   The lid will deteriorate after long time usage, the degree of deterioration varies with the water quality and usage frequency. If the lid is damaged or cracked which hinder the water dispense, please contact Shun Hing Electric Service Centre Ltd. for checking or purchase a new lid for replacement.

6. Maintenance of inner pot

   • When the thermo pot is in use, you may find some color spots attached on the inner pot surface, which may be in milky white, brown or black. This is the water scale formed by minerals in water. To prevent water scale or color spots, clean the inner pot regularly. Use a soft sponge to clean the inner pot. Do not use cleaning powder or metal brush to avoid damage to the inner pot surface.
   • To remove the water scale, please follow the below methods:
   • Put 1-2 sliced lemon in the inner pot. (Or add about 20g citric acid for every 1 liter water.)
   • Fill cool water into the inner pot till the FULL mark.
   • Press the CLEAN button, the Power on icon and Clean icon will display. The appliance will start to boil water. Then, the Clean icon will change to flash means that cleaning is completed. Pour all the water out after soaking for around 1 hour. Clean the inner pot with a sponge or soft brush, then rinse by water.
   • In order to remove the remaining citric acid, you can refill water to boil again and pour out all water afterward.

Product Specification

Product Description

1. Lid
2. Lid opening lever
3. Steam vent
4. Inner lid
5. Sealing ring
6. FULL mark
7. Control panel
   • a. LCD screen
   • b. CLEAN button
   • c. TEMP. button
   • d. REBOIL button
   • e. UNLOCK button
   • f. POUR button
8. Spout
9. Cup push button
10. Base
11. Water tank
12. Handle
13. Main body
14. Water level gauge
15. REFILL mark
16. Socket
17. Power cord and plug
18. Self-cooling mode
19. Power on
20. Unlock
21. Cleaning mode
22. Heating mode
23. Keep warm mode
24. Keep warm temperature settings (°C)

Operation Instruction

Setup

1. Place the appliance on a stable, non-slip, heat-resistant and waterproof surface.
2. Press and lift the lid opening lever (as shown on the appliance) to open the lid.
3. Fill the water tank with room temperature water. Use a jug of water to fill up the water tank. Ensure the water level is above the REFILL mark and below the FULL mark.
4. Close the lid making sure it is tightly shut.
   NOTE: If the lid is not correctly closed, the appliance will not heat to the desired temperature.
   Before using the appliance for the first time, fill with water to the FULL mark and boil it. Then discard the water. This will remove any dirt or odours. Wipe the main body with a soft damp cloth.

Turning the appliance on

• Plug the power cord into the socket on the back of the appliance. Insert the plug into the wall socket. A beep will sound and the screen will turn on.
• The appliance will automatically enter the heating mode and start to heat up the water to the default keep warm temperature of 85°C.
• When in heating mode, the Power on icon, Heating icon and set temperature will display.
• If the appliance boils dry, it will stop heating. The Heating and Unlock icons will flash to alert you. To unlock and start using the appliance again:
  1. Remove the plug from the wall socket.
  2. Fill the appliance with water ensuring it is above the REFILL mark.
  3. Insert the plug into the wall socket.

CAUTION:

• Always keep the lid closed during heating.
• Keep your hands and face away from steam released through the steam vent or when opening and closing the lid.

Setting the keep warm temperature / self-cooling mode

• To set a keep warm temperature for when the water has boiled, press the TEMP. button repeatedly to select: 95°C, 85°C, 75°C, 65°C, 55°C, 45°C or self-cooling.

• The appliance will start heating and the Keep warm icon displays. When the water has boiled, the keep warm function will turn on. The temperature flashes while the water cools to the keep warm temperature. Once the set temperature has been reached, the temperature will stop flashing.
  NOTE: There is no time limit for how long the appliance can keep the water warm. As long as it is connected to the power supply, the water will be kept warm.

• If the water temperature drops 5°C below the set keep warm temperature, the Heating icon and temperature will display while the appliance heats up the water to the set temperature.

• If the self-cooling mode is selected, the keep warm mode is deactivated and the Self-cooling icon will display. The water will gradually cool to room temperature.

Using the re-boil mode

• When the water is being kept warm, press the REBOIL button to re-boil water.
• The Heating icon will display until the water has boiled.
• Re-boiling water helps to reduce the chlorine in water, making it taste and smell better.

Using the child safety lock

• The appliance equipped with child safety lock which is used to prevent children from accidentally pressing the POUR button/Cup push button and releasing hot water from the appliance.(The lock is activated in standby mode).
• Press the UNLOCK button to turn off the child safety lock, the Unlock icon will display representing that the child safety lock is deactivated.

Pouring the water

• To pour the water, make sure the child safety lock is turned off.
• Place a cup or jug under the spout and then press the POUR button. Alternatively, press a cup up against the cup push button to start pouring water into a cup. Release the button to stop pouring.
• If the appliance is not being use for a prolonged period of time, empty the water tank and unplug the power cord from the socket.

Removing the lid

1. Open the lid, remove it by pulling in the direction of the spout and then lifting it off.
   NOTE: You must remove the lid to ensure the lid and the electronic control panel do not get wet when emptying the water tank.

2. Slowly pour out all the water making sure the control panel does not get wet.

3. Use a soft, damp cloth to clean the interior and exterior of the appliance.

4. Dry all parts thoroughly and reinstall the lid.

TroubleShooting

Please follow the instructions on page 23 of “Maintenance of inner pot” to remove the water

scale.

Smell comes from the water.| •    Tap water contains chlorine smell.

•    The smell comes from the sealed packing at the beginning.

| • Press REBOIL button to eliminate the chlorine smell.

• The smell will disappear with time. Boiling water with lemon or citric acid can eliminate the

smell.

Water dispense is not smooth.| The water filter is blocked.| Clean the filter with a soft brush.
Water dispenses automatically.| Water is filled above the full water level.| Pour water out until water is below the

full water level.

The thermo pot cannot boil water.| The plug is not connected securely.| Check and

re-connect the plug.

If the above solutions cannot fix the problem, please contact Shun Hing Electric Service Centre Ltd. to check and repair.

Special Avowal

1. The content in the operation manual has been checked. Our company reserves the hermeneutic power to any printing errors or misunderstanding on the content.
2. If there are technical improvements on the appliance, the operation manual will be updated in new version without prior notice. The product appearance and specification are subject to the manufacturer information.
3. In case there is any inconsistency or conflict between the English versions and Chinese versions of the terms, the Chinese versions shall prevail.
4. The e-copy of user manual can be sent by email on requested. For enquiries, please call Shun Hing Electric Works & Engineering Co., Ltd. hotline at 2861 2767.

After Sales Service

1. For any defect, in the judgement of technician from Shun Hing Electric Service Center Limited, caused under normal use, our company is responsible for repairing or replacing parts of the said electrical appliance free of charge within one year guarantee period commencing from the date of purchase. Any defect part which has been replaced shall become our property. Guarantee service does not cover the repair or replacement of consumable parts etc.
2. User must present the official invoice/redemption voucher and the product warranty card with the chop from sales point/redemption center for maintenance. For enquiries, please call Shun Hing Electric Service Center Limited hotline at 2406 5666.

ABOUT COMPANY

• Office: 9/F, Peninsula Centre, 67 Mody Road, Tsimshatsui East, Kowloon, H.K.
  • Tel: 2861 2767 Fax: 2865 6706
  • Website: http://www.rasonic.com
  • E-mail: shew@shunhinggroup.com
• 11/F, Shun Hing Centre, 2 Shing Yiu Street, Kwai Chung, N.T. H.K.
  • Tel: 2406 5666
  • Fax: 2408 0316
  • Website: http://www.shesc.com/en
• Customer Service Centre
  • 1/F, Shun Hing Centre, 2 Shing Yiu Street, Kwai Chung, N.T.
  • 9/F, Block B, Peninsula Centre, 67 Mody Road, Tsim Sha Tsui East, Kowloon 22/F, Parkview Centre, 7 Lau Li Street, Tin Hau, Hong Kong
  • Avenida de Venceslau de Morais, No. 193-199,5 andar – 1, Edf. Industrial Nam Leng, Macau
  • For the latest information of Hong Kong and Macau service center, please visit http://www.shesc.com

References

• 信興電工工程有限公司
• 信興電工工程有限公司
• Shun Hing Electric Service Centre Ltd
• Shun Hing Electric Service Centre Ltd
• Shun Hing Electric Service Centre Ltd

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