SOUNDPEATS B0D2HZZKS6 Open Ear Headphones Over Ear Buds Owner’s Manual
- August 14, 2024
- SoundPEATS
Table of Contents
SOUNDPEATS B0D2HZZKS6 Open Ear Headphones Over Ear Buds
Specifications
- Brand: SOUNDPEATS
- Model: Gofree2
- Connectivity: Bluetooth
- Features: Touch buttons, Charging case
FAQ
- How to reset SOUNDPEATS Gofree2?
- To reset, put both earphones in the charging case, keep the case open, and press and hold both touch buttons for 10 seconds.
- Why is the Bluetooth connection unstable sometimes?
- Reason: Interference from radio wave-emitting devices.
- Solution: Use earphones away from such devices to avoid interference.
BLUETOOTH
How to reset SOUNDPEATS Gofree2?
Please put the two earphones into the charging case correctly, keep the charging case cover open, and then press and hold the touch buttons of the two earphones at the same time for 10 seconds to reset successfully (after the reset is successful, the two earphones will automatically enter the pairing state.
After the left and right earphones are paired successfully, the earphones will
play the “Paring” prompt tone)
*Please perform this operation within two minutes of closing and opening the cover again after putting the earphones into the storage compartment.
Why is the Bluetooth connection unstable sometimes?
| Reasons| Workarounds
---|---|---
Case 1
| When using the earphones close to personal computers, Wi-Fi routers, microwave ovens, refrigerators, etc.
Refrigerators, microwave ovens, Wi-Fi routers, personal computers, etc. are devices that emit radio waves.
The earphones may be affected by these radio waves when using them in a location with a mixture of multiple radio waves.
| Please use the earphones away from Wi-Fi routers, personal computers, microwave ovens, refrigerators, etc. in order to avoid radio wave interference.
Case 2
| When using the Bluetooth device in the pocket of the chest or pants, or a bag while listening to the audio. If the engine ear is diagonal to the Bluetooth device, it will affect the Bluetooth signal. As human body is the biggest source of signal blocking.| When put the Bluetooth device in a pocket or bag, move the Bluetooth device to a place where there are no obstacles between Bluetooth device and earphones (such as the human body) for Bluetooth communication.
Case 3
| When using the earphones closes to the other Bluetooth devices.
The earphones may be affected by these radio waves when using them in a location with a mixture of multiple radio waves.
| Turn off the Bluetooth function of the other Bluetooth devices.
| When using the device away from the earphones, such as in a different
room.| Keep the Bluetooth
Case 4
| Bluetooth communication gradually becomes weaker the further away Bluetooth
earphones are placed from a Bluetooth player.When using Bluetooth earphones
and a Bluetooth player in different rooms with the doors closed, Bluetooth
communication may be weak.| earphones as close to the Bluetooth player as
possible.
---|---|---
Case 5
| When a lot of Applications are running at the same time when use the Bluetooth function.| Quit APP which you are not using on the device to reduce the load.
What can I do if the earphones stopped connecting to my device?
- Clear the pairing records between the earphones and all of the previous devices.
- Try to clear some Bluetooth listings on your device and restart the device.
- Put the earphones into the charging case to reset.
- Take the earphones out of the charging case. Activate Bluetooth on the device, and choose “SOUNDPEATS Gofree2” on Bluetooth list to pair.
What can I do if the left earphone and the right earphone won’t work together?
- Please use a bit of light microfiber cloth with a bit of rubbing alcohol to clean the charging connectors to ensure the earphones charge well.
- Put them into the charging case to reset.
What can I do if the earphones connect to my phone, but not my Mac- book/computer?
- Unpaired the earphones from the phone, then the earphones will lose Bluetooth connection to the phone and enter into pairing mode.
- Put the earphones into the charging case to reset.
- Then open the Bluetooth of your Mac-book/computer to connect.
- If those do not help, you may need to update your computer’s Bluetooth driver. There is no driver for it. Bluetooth drivers must come from the specific manufacturer for your exact computer model. Download and install the appropriate Bluetooth driver from the computer vendor’s website, then restart your system before attempting to pair and connect to your earphones.
How to connect the earphones with two devices at the same time?
- Please download the PeatsAudio Official APP.
- Please open the PeatsAudio APP, find and choose to open multi-point connection function.
- The operation steps are as follows:
- Please pair the headset with device A first, and then turn off the Bluetooth function of device A after confirming that the pairing is completed.
- Next, please repeat the pairing operation to connect the earphones to device B, keep the connection between the earphones and device B.
- Finally, turn on the Bluetooth function of device A and pair it with the earphones, you can use the multi-point connection function.
- After manually pairing two Bluetooth devices for the first time, the Bluetooth connection will be established automatically from the second time.
- LDAC cannot be used during multi-point connection.(LDAC is a high-definition decoder that occupies a lot of channels and can easily get stuck when turned on. )
SOUND
Why does the volume of the earphones reduce after using a period of time?
- It may be caused by the sound hole being blocked by foreign objects. Please clean the earphones regularly to avoid dust or secretions blocking.
- Please change other devices to see if the problem still exists.
- Please reset the earphones.
What can I do if one earphone is quieter than the the other?
- Please change other songs or videos. For some songs and videos, the sound effect is unstable.
- Please change other devices. You can try this way:
- Unpaired and delete from your original device
- Pair to a new device and play music
- Unpaired and delete from this new device
- Pair back with original device
- Please clean off the screen with a little alcohol.
- Try to reset the earphones.
- Please adjust the “Audio Equalizer” in your phone:
- For iPhone: [General] – [Accessibility] – [Hearing]
- For Android: [Accessibility features] – [Accessibility] – [Audio balance]
Why the other side could not hear me when calling?
- Please wear both earphones together instead of any single one.
- Please choose to pick up phone calls via the earphones.
- Please do not mute the phone calls.
- Please clean the Mic holes to avoid dust or secretions blocking.
- Please adjust the volume through the earphones and devices.
- If you are using the earphones with an Android phone, please check the settings to see if you have allowed both phone audio and media audio to be transmitted through the earphones.
- Please change other devices to have a try.
Why my earphones do not support LDAC?
- If your phone does not support LDAC, it will not show LDAC when using the earphones.
CHARGING
What does the indicator light on the charging case tell?
- The battery life of the charging case.
Charging Case Indicator| Battery Left
---|---
Green| 50% – 100%
Yellow| 10% – 49%
Red| 10% or less - While charging the case, the indicator flashes slowly.
Charging Case Indicator| Battery Power
---|---
Red light flashes slowly| 0 – 10%
Yellow light flashes slowly| 11% – 49%
Green light flashes slowly| 50% – 99%
---|---
Green light stays on| 100%
How to charge the charging case?
- Connect the charging case to a Type-C charger. Please use regular charger head in good status.
- If the earphones stay idle for an extended period, charge them at least every three months to prevent the battery from being damaged.
What should I do if the charging case won’t charge?
Please try to use another known working charging cable to charge the charging case for more than 10 hours through your computer. When you charge the case, please take both earphones out of charge case. Compared to other electronics, the earphones are low power products. Hence for charging safety, please use the regular charger head in good status.
What can I do if any earphone stopped charging?
- Please leave the earphones out of the charging case for 2 days;
- Please use soft cloth with a bit of rubbing alcohol to clean the charging connectors;
- Please close the cover of the case to charge the earbuds over 2 hours;
- Please reset the earphones;
Warm tip
- Please be careful not to press the earphones too hard in the charging case, so as not to damage the copper pillars in the charging case.
Why are the earphones still connecting to my phone after placing them back and close the case lid?
- The charging case has no remaining power. Placing the earphones back into the charging case can’t turn them off if the case battery is dead.
- Please make sure the earphones are correctly placed in the charging case, and make sure the charging contacts are clean. Please try to clean the places between the charging case and the earphones with something like a microfiber cloth.
TOUCH CONTROL
What can I do if the touch controls do not work always?
- Please touch the middle of the control zone. And when your hand is wet, the touch control may not respond well, please keep your hand dry.
- Please try to skip the songs more times, you will find the best frequency to control the earphones. When you don’t find the frequency you may think the earphones don’t work, please give it some patient.
Another way for you to have a try: discharge the earphones, then re-charge and reset.
PeatsAudio earphones APP
How to register an account?
- Fill in email address; set and confirm password(use some combinations of letters and numbers, avoid special characters like # , @ , %, etc) ;
- Click “get verification code”;
- Type in the code you get from your email;
- Finish register;
Fail to receive the verification code?
- Make sure your phone is connected with good network and try to send the code again about 5 minutes later;
- Check your spam folders/junk inbox;
- Try to register with a different email address;
- Uninstall PeatsAudio earphones APP then reinstall it and restart your device to register again;
- Manually type your email into the area instead of auto fill for your email address, and also please pay attention to the format of English letters and the space before and after the email address;
- Try to turn off anti-virus software. If you have data encryption software on your phone, you may have to turn it off momentarily;
What can I do if the earphones won’t connect to the APP ?
-
Please first check if your PeatsAudio APP has updated to the newest version. You can log in the APP and find the icon with three bars in the upper left corner, find “about” to check the PeatsAudio version. Please upgrade to make sure you get the newest version.
-
Please make sure that the earphone Bluetooth name is the default “SOUNDPEATS Gofree2”. If you changed the default name, please change to its original format. Then restart your phone. Please note that if you change the default Bluetooth name of the model, it may cause connection issue to this
APP. -
If the earphones could not still connect to APP, please follow the steps one by one:
-
try to turn off APP completely (Turn off the background running of the APP totally);
-
unpaired the earphone via your phone, then turn off phone Bluetooth;
-
reset the earphone;
-
restart your phone, then reconnect the earphone to your phone after reset (In this step, please make sure PeatsAudio APP is off);
-
re-open the APP to search earphone to connect to APP ;
Precautions during the APP upgrade process:
- During the upgrade, the distance between the earphone and the mobile phone must be within 0.5 meters;
- Please turn on the earphone;
- Do not disconnect, play music or answer the phone calls;
- Don’t close or shrink the upgrade page;
- Make sure your phone is connected with good network.
CARE AND MAINTENANCE
- Keep the earphone away from humidity.
- Do not put the product under direct sunlight or hot areas. High temperatures will shorten lifespan of the earphone, battery or the internal circuit board.
- Power off the earphone when not in use or before storing.
- Do not try to take the earphone apart.
- Avoid dropping or knocking your earphone on hard surfaces.
- Do not use chemicals or detergents to clean the earphone.
- Do not scrape the surface with sharp objects.
- Please use a soft cloth with a bit of rubbing alcohol to clean the charging connectors after using, especially after the earbuds have been soaked in rain, sweat or other water drops.
- When the charging case and the earphone have low battery, please charge it in time. And please do not use fast charger.
- Please charge the earphones and charging case at least once per 3 months when not in use for a long time.
CUSTOMER SERVICE TEAM
What should I do if the problem about the earphones is not mentioned in this FAQ?
If there is no solution for your problem in this FAQ, please feel free to contact our Customer Service Team and we will provide you a solution as soon as possible. If we confirmed that the problem couldn’t be solved, we will apply the replacement or refund for you. SOUNDPEATS provides a 12-month warranty for every product. Your satisfaction is always greatly important to us.
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