Genesis Duo PN50910-0624 USB Firmware Instruction Manual

Genesis Duo PN50910-0624 USB Firmware

Specifications

• Product Name: Genesis DuoTM USB Firmware
• Update Method: USB Firmware Update
• Interface: Type A USB Port
• Manufacturer: Thermon

Product Usage Instructions

Software Package Download and USB Flash Drive Setup

1. Visit the SoftwarePortal to download the latest firmware.
2. If you are a new user, create an account on the portal.

Copying Files to USB Flash Drive

1. Copy all files from the downloaded USB folder to the root directory of a USB flash drive.

Starting an Update

1. Open the front cover of the Duo unit and locate the Type A USB port.
2. Insert the USB flash drive with the copied files into the USB port.
3. As files transfer, the HMI display will show a progress indicator.

Update Completion and Reboot

1. Once all files are transferred, the Duo will reboot.
2. The LED ring will display specific patterns during the reboot process.

Boot Complete

1. After completion, the LED ring will return to operational state.
2. The screen will display circuit gauge information and RTD readings.

Removing USB Drive and Final Steps

1. The USB drive can be removed after the reboot process is finished.
2. Close the front cover and secure the locking latch.
3. To verify the update, access the settings menu and check the App Version field under SCM heading.

FAQ

Q: Can I remove the USB drive before the update is completed?
A: It is recommended to wait until the update process is finished before removing the USB drive to ensure a successful update.

INTRODUCTION

Thermon’s Genesis Duo supports firmware updates over the internal USB port. Follow the instructions below to obtain and install new firmware on a Duo unit.

SOFTWARE PACKAGE DOWNLOAD and USB FLASH DRIVE SETUP
Go to the Software Portal to download the latest firmware (https://thermon.com/user_login.php).

Note: If you are a new user, create an account.

COPY ALL FILES IN THE USB FOLDER ONTO A USB FLASH DRIVE

STARTING AN UPDATE

Open the front cover and locate the Type A USB port on the lower right of the inside of the cover (as shown in the blue circle below).

Insert the USB flash drive containing the 7 files (copied from the USB folder of the package to the root of the USB flash drive) into the USB port. Once inserted, if the USB flash drive has an LED, it will illuminate to indicate that the connection is made and that file transfer is ongoing.

As the files are transferring, the HMI display will show a pop-up progress indicator at the top.

UPDATE COMPLETION AND REBOOT
Once all the file transfers are completed, the Duo will reboot. During the reboot process, the light ring will go blank followed by a red and white spinning pattern.
This pattern has a typical duration of around 10 seconds during a normal boot, but will occur for up to 2 minutes on a boot cycle during an update. During this time, all the remaining processors in the Duo are taking their final firmware updates and booting. A pulsing Thermon logo on the splash screen on the display during an update is considered part of normal behavior.

BOOT COMPLETE
Once the update is completed, the LED Ring will return to operational state, either displaying green or blinking with the prior alarm or trip state(s). The screen will be replaced with the circuit gauge display, which should display RTD readings and the state of the circuits.

REMOVE USB DRIVE
The USB Drive may be removed at any time after the reboot process is completed.

FINAL STEPS
Close the front cover of the Duo and secure the locking latch.
To confirm the installation of the latest version, click on a circuit gauge on the HMI and access the settings menu. Select “Info” from the menu. Under the “SCM” heading, the “App Version” field should align with the version of the installed Duo firmware package.

Verify that the Duo is performing as expected by reviewing temperature readings and control setpoints.

Corporate Headquarters: 7171 Southwest Parkway • Building 300, Suite 200 • Austin, TX 78735 • Phone: 512-690-0600 For the Thermon office nearest you visit us at . . . www.thermon.com

Form PN50910-0624
© Thermon, Inc. • Information subject to change.

References

• World Leader in Industrial Process Heating | Thermon
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