ZEBRA ZQ310 Plus ZQ320 Plus Mobile Printer Support

Product Information

Specifications

• Model: ZQ310 Plus and ZQ320 Plus
• Type: Mobile Printers
• Document Code: P1131153-01EN

Product Usage Instructions

Unpacking and Inspection

When you receive the ZQ300 Plus Series printer, carefully unpack and inspect it for any damage.

Battery Installation

1. Ensure the printer is turned off.
2. Open the battery compartment cover.
3. Insert the battery into the compartment in the correct orientation.
4. Close the battery compartment cover securely.

Printer Maintenance

To maintain your printer’s performance:

• Regularly clean the printer using a soft cloth.
• Follow preventive maintenance guidelines provided in the manual.

Troubleshooting

If you encounter issues with the printer, refer to the troubleshooting section of the manual for guidance on resolving common problems.

FAQ

• Q: How do I extend the battery life of my ZQ300 Plus Series printer?
  • A: To extend the battery life, avoid overcharging the battery and ensure proper storage and usage according to the manufacturer’s guidelines.
• Q: What should I do if my printer shows error indicators?
  • A: Refer to the troubleshooting section in the manual to identify the issue and follow the recommended steps to resolve it.

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Proprietary Statements

Copyright
ZEBRA and the stylized Zebra head are trademarks of Zebra Technologies Corporation, registered in many jurisdictions worldwide. All other trademarks are the property of their respective owners. ©2023 Zebra Technologies Corporation and/or its affiliates. All rights reserved. COPYRIGHTS AND TRADEMARKS: For complete copyright and trademark information, go to zebra.com/copyright. WARRANTY: For complete warranty information, go to zebra.com/warranty. END USER LICENSE AGREEMENT: For complete EULA information, go to zebra.com/eula. PATENTS: For complete patent information, go to zebra.com/patents.
Terms of Use
Proprietary Statement: This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries (“Zebra Technologies”). It is intended solely for the information and use of parties operating and maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any other purpose without the express, written permission of Zebra Technologies. Product Improvements: Continuous improvement of products is a policy of Zebra Technologies. All specifications and designs are subject to change without notice. Liability Disclaimer: Zebra Technologies takes steps to ensure that its published Engineering specifications and manuals are correct; however, errors do occur. Zebra Technologies reserves the right to correct any such errors and disclaims liability resulting therefrom. Limitation of Liability: In no event shall Zebra Technologies or anyone else involved in the creation, production, or delivery of the accompanying product (including hardware and software) be liable for any damages whatsoever (including, without limitation, consequential damages including loss of business profits, business interruption, or loss of business information) arising out of the use of, the results of use of, or inability to use such product, even if Zebra Technologies has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Works with:
Certified by:
54
IP
4 ZQ310 Plus and ZQ320 Plus User Guide

Document Conventions
Graphic icons are used throughout the guide. These icons and their associated meanings are described in the following list.
Caution · Warns you of the potential for electrostatic discharge. Caution · Warns you of a potential electric shock situation. Caution · Warns you of a situation where excessive heat could cause a burn Caution · Advises you that failure to take or avoid a specific action could result in physical harm to you. Caution · Advises you that failure to take or avoid a specific action could result in physical harm to the hardware. Important · Advises you of information that is essential to complete a task. Note · Indicates neutral or positive information that emphasizes or supplements important points of the main text.
5 ZQ310 Plus and ZQ320 Plus User Guide

Introduction to the ZQ300 Plus Series
This guide gives you the information you need to operate the ZQ320 Plus and ZQ310 Plus printers. These printers feature different models for various vertical markets; one for Transportation & Logistics (T&L)/Manufacturing/Government, and one specifically for Retail. They use some of the latest technologies such as Bluetooth® BR/EDR, LE 4.0, WLAN: 802.11ac, USB charging (Type-C connector), Near Field Communication (NFC), and Made for iPhone® (MFi). MFi printers provide Apple co-processor (MFi) support which allows an Apple device such as an iPhone or iPad® to authenticate and connect over Bluetooth. They also share charging capabilities with Zebra’s Mobile Computers for better synergy and a total solution package.

Color Connectivity

Output
Sensors
Programming Languages

ZQ320 Plus

Outdoor

Indoor

Black

Silver & Black

Bluetooth (BR/EDR,LE
4.0)

Dual Radio (802.11ac + BT BR/EDR LE 4.0)

Receipts, Linerless
Labels

Receipts, Labels, Linerless Labels

Media Out, Black Bar, Media Door
Open

Gap, Black Bar, Media Out,
Media Door Open

CPCL,ZPL

CPCL,ZPL

ZQ310 Plus

Outdoor

Indoor

Black

Silver & Black

Bluetooth (BR/EDR,LE
4.0)

Dual Radio (802.11ac + BT BR/EDR LE 4.0)

Receipts, Linerless
Labels

Receipts, Labels, Linerless Labels

Media Out, Black Bar, Media Door
Open

Gap, Black Bar, Media Out,
Media Door Open

CPCL,ZPL

CPCL,ZPL

ZQ300 Plus Series Software Utilities:
· Zebra Net BridgeTM : printer configuration, fleet management · Zebra Setup Utility: single printer configuration, quick setup · Zebra Mobile Setup Utility: Android-based setup tool · Zebra Designer Pro: label design · Zebra Designer Drivers: Windows® driver · OPOS Driver: Windows driver · Multiplatform SDK · Zebra Downloader These utilities can be found at zebra.com/support.
6 ZQ310 Plus and ZQ320 Plus User Guide

Unpacking and Inspection
· Check all exterior surfaces for damage. · Open the media cover (go to “Loading the Media” on page
29) and inspect the media compartment for damage. In case shipping is required, save the carton and all packing material.

Printer

Lithium-Ion Battery

Belt Clip

QSG Regulatory Guide

Reporting Damage
If you discover shipping damage:
· Immediately notify and file a damage report with the shipping company. Zebra Technologies Corporation is not responsible for any damage incurred during shipment of the printer and will not cover the repair of this damage under its warranty policy.
· Keep the carton and all packing material for inspection. · Notify your authorized Zebra re-seller.

7 ZQ310 Plus and ZQ320 Plus User Guide

ZQ300 Plus Series Technology
The ZQ300 Plus Series printers use several technologies unique to this line and/or made popular in other Zebra Mobile printer lines.

PowerPrecision+ (PP+) Battery
The ZQ300 Plus Series printers use a 2-cell Li-Ion battery pack with integrated intelligence and data storage capability meeting PowerPrecision+ (PP+) functionality. This intelligent battery has the integrated technology required to collect the detailed real-time battery metrics needed to maximize useful battery life and ensure every battery is healthy and able to hold a full charge. In addition, technology inside the batteries tracks and maintains the metrics required to provide real-time visibility into more meaningful battery statistics, such as total cycle usage of the battery, whether the battery is old and should be retired or how long a battery takes to fully charge.

Operating Temperature
-15­55oC (5­131oF)

Charging Temperature
0­45oC (32­113oF)

Storage Temperature
-25­65oC (-13­149oF)

Battery Status UI Indicators (Printer ON)

Healthy

Status Charging Charge Fault

Unhealthy

Charge Complete Charging Charge Fault

Charge Complete

Display
Solid Amber Fast Blinking Red (2 blinks/sec) Solid Green Solid Red Fast Blinking Red (2 blinks/sec) Solid Red

Note · Power down the printer before removing the battery to minimize the risk of corruption.

Important · The ZQ300 Plus Series printers only functions properly with genuine Zebra PowerPrecision+ battery packs.
8 ZQ310 Plus and ZQ320 Plus User Guide

Direct Thermal Printing The ZQ300 Plus Series printers use the Direct Thermal
printing method to print human readable text, graphics and barcodes. It incorporates a sophisticated print engine for optimal printing under all operational conditions. Direct thermal printing uses heat to cause a chemical reaction on specially treated media. This reaction creates a dark mark wherever a heated element on the printhead comes in contact with the media. Since the printing elements are arranged very densely at 203 dpi (dots per inch) horizontal and 200 dpi vertical, highly legible characters and graphic elements may be created a row at a time as the media is advanced past the printhead.
This technology has the advantage of simplicity, as there is no requirement for consumable supplies such as ink or toner. However, since the media is sensitive to heat, it gradually loses legibility over long periods of time, especially if exposed to environments with relatively high temperatures.
Thermal Shutdown The ZQ300 Plus Series printers have a thermal shutdown
feature whereby the printer hardware detects a printhead over-temperature condition at 70oC (158oF). If this condition occurs, there is a chance that label data will be lost. The printer automatically stop printing until the printhead cools down to 62oC (144o F). Printing then recommences without a loss of label data or without any degradation of print quality.
Near Field Communication (Passive NFC) The ZQ300 Plus Series printers support a passive NFC tag
which complies with the Android Standard Tag format. The NFC tag is programmed from the factory and supports Bluetooth pairing to enable a tablet, smartphone or mobile computer to automatically pair with the printer via a Bluetooth connection (within the bounds of the security profile being used).
9 ZQ310 Plus and ZQ320 Plus User Guide

The NFC tag also supports app launching whereby an app developed either by Zebra or a third party launches on a NFCenabled smartphone, tablet or mobile computer. Similarly, the NFC tag enables launching to a web support page via a tablet, smartphone or mobile computer.
QR Code The QR barcode includes human readable text (URL) which
links you to printer information and short videos on topics such as buying supplies, features overview, loading media, printing a configuration report, cleaning instructions, and accessory information. This barcode is located on the bottom of the printer as shown below.
Figure 1 · QR Code (ZQ320 Plus Shown).

Made for iPhone (MFi)
ZQ300 Plus Series printers support communication with Apple devices running iOS 5 or later over a standalone Bluetooth 4.0 radio and the BT3.0 radio included with the 802.11n (dual) radio.

10 ZQ310 Plus and ZQ320 Plus User Guide

Features Overview

Figure 2 · Overview of Features (ZQ320 Plus Shown).

5

10

7

6

8

4

9 11 2
1
3

Note · Tapping the Zebra Print TouchTM icon with a Near Field Communication (NFC) enabled smartphone provides instant access to printer-specific information. For more information about NFC and Zebra products, go to zebra.com/nfc. Bluetooth pairing applications via NFC is also possible. See Zebra Multi-platform SDK for more information.

1 Paper Feed Button

2 Power Button

14

3 USB Power Port

4 Media Sensor

12

5 Black Bar/Gap Sensor

(Retail Only)

6 Media Cover

7 Platen

8 Printhead

15

9 Latch Release Button

10 Media Compartment

11 User Interface Indicators

13

12 Battery Pack

13 Print Touch (NFC) Icon

14 Belt Clip

15 QR Code

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Getting Ready to Print

Battery Installing/Removing Battery and Battery Tape Insulator
Important · Batteries are shipped in Sleep mode to preserve their maximum capacity while in storage prior to initial use. Plug in the AC-to-USB Adapter with the Type-C USB cable (page 16) that ships with the printer, or insert the battery in the 1-Slot (page 17) or 3-Slot (page 18) battery charger to wake it up prior to using it for the first time. These are optional accessories available for purchase. Go to “ZQ300 Plus Series Accessories” on page 89 for part numbers to be used for ordering.
Figure 3 · Removing the Battery Pack.
1. If a belt clip is present on the bottom of the printer, rotate it such that it provides clearance for the battery.
2. Depress the clip on the battery pack and rotate the battery away from the battery well.
3. Lift the battery up and out of the printer.
12 ZQ310 Plus and ZQ320 Plus User Guide

Battery Tape Insulator
The ZQ300 Plus Series battery is installed in the printer during shipping and protected by a battery tape insulator. The tape insulator covers the battery contacts and provides a layer of separation from the contacts located in the battery well. The tape insulator should be removed upon removal of the battery pack as shown below.
Figure 4 · Removing the Battery Tape Insulator.
Battery Tape Insulator

1. Pull up on the tape insulator tab located on the bottom of the battery pack.

2. Peel back the tape insulator and remove it from the top of the battery pack.

13 ZQ310 Plus and ZQ320 Plus User Guide

Figure 5 · Installing the Battery Pack. 1. Angle the battery pack toward the
front of the battery well. The clip on the battery pack should be facing the rear of the printer.
2. Slide the front of the battery pack into the battery well. Press down on the back of the battery pack until it clicks into place.
14 ZQ310 Plus and ZQ320 Plus User Guide

Battery Safety
Caution · Avoid accidental short circuiting of any battery. Allowing battery terminals to contact conductive material will create a short circuit which could cause burns and other injuries or could start a fire. Important · Always refer to the Important Safety Information data sheet shipped with each printer and the Technical Bulletin shipped with each battery pack. These documents detail procedures to ensure maximum reliability and safety while using this printer. Important · Always dispose of used batteries properly. Refer to Appendix E for more battery recycling information. Caution · Use of any charger not approved specifically by Zebra for use with its batteries could cause damage to the battery pack or the printer and will void the warranty.
Caution · Do not incinerate, disassemble, short circuit, or expose to temperatures higher than 65oC (149oF).
Charger Safety
Do not place any charger in locations where liquids or metallic objects may be dropped into the charging bays.
15 ZQ310 Plus and ZQ320 Plus User Guide

Charging the Battery
When the battery is first installed, the printer power and charge indicators should indicate the battery is not fully charged (go to “Charging Status Indicators” and “Operator Controls”).
Important · You must charge the battery fully before using the printer for the first time.
AC-to-USB Adapter Use Case: Home Office/Small Business
Figure 6 · AC-to-USB Adapter

AC Adapter
USB Connector

USB Type-C Connector
Rubber Door

1. Connect the USB connector to the AC Adapter. 2. Plug the AC Adapter into an AC receptacle. 3. Rotate the rubber door on the printer counterclockwise to
expose the USB port. 4. Plug the USB Type-C end of the cable into the USB port
on the printer. The connector plugs into the port in either direction as it is not keyed. 5. The printer powers up and begins charging. The printer can be left on or turned off at this point as charging continues in either state.
Important · While it is possible to charge the battery when using the printer, charge times increase under this condition.
Note · See Appendix B for LED Charging Behavior.
16 ZQ310 Plus and ZQ320 Plus User Guide

1-Slot Battery Charger Use Case: Home Office/Small Business
The 1-Slot Battery Charger provides you with a single, spare battery charging solution. Similar to the 3-Slot Battery Charger, the single charger charges a battery from empty to fully charged in less than 4 hours.
Figure 7 · 1-Slot Battery Charger

Charging Status Indicators

Both the 3-Slot and 1-Slot Battery Chargers use an LED indicator located next to each slot to indicate the charge state in either green, red, or amber as detailed below.

Mode
Charge Fault
Charging (Healthy)
Charge Done (Healthy)
Charging (Unhealthy)
Charging Done (Unhelathy)
Best Battery (Charging)
Best Battery (Charge Done)

Charging Indication

Description Fast blinking red
Solid amber
Solid green
Solid red
Solid red Alternates between solid and
bright bursts of amber Alternates between solid and
bright bursts of green

17 ZQ310 Plus and ZQ320 Plus User Guide

3-Slot Battery Charger (w/ power supply and power cord) Use Case: Settlement Room
The 3-Slot Battery Charger is a charging system for use with the 2-cell lithium-ion batteries used in the ZQ300 Plus Series printers. The 3-Slot Battery Charger is capable of charging three batteries simultaneously from empty to full in less than 4 hours. It can either be used as a standalone charger or mounted on a 5-Bay Docking Cradle (page 19).
Figure 8 · 3-Slot Battery Charger
LED Indicator
Note · For detailed information on the 1-Slot and 3-Slot Battery Charger, refer to the P1096070-101 and P1096218101 Quick Start Guides at zebra.com/support.
Charging Temperature Charge batteries in temperatures from 0­37°C (32­98.6°F).
The device or cradle always performs battery charging in a safe and intelligent manner. At higher temperatures (for example, approximately 37°C (98.6°F)) the device or cradle may for small periods of time alternately enable and disable battery charging to keep the battery at acceptable temperatures. The device and cradle indicates when charging is disabled due to abnormal temperatures via its LED.
18 ZQ310 Plus and ZQ320 Plus User Guide

5-Bay Docking Cradle Use Case: Settlement Room
The ZQ300 Plus Series printers’ 5-Bay Docking Cradle is designed to dock and charge up to five ZQ310 Plus and ZQ320 Plus printers simultaneously. The 5-bay cradle is beneficial for use in settlement rooms where space and electrical outlets are at a premium and charging in volume is critical. The 5-bay cradle charges the printer from empty to full in less than 4 hours. You are allowed to operate the printer during charging, although the media compartment is not accessible while the printer is docked.
1. Ensure that the 5-bay cradle has been installed properly per its instruction manual. Ensure that the power supply is properly connected and its power indicator LED is on (see below).
LED
2. Slide a printer into any one of the five docking bays as shown in Figure 9.
Note · If you are using a shoulder strap, ensure it is pulled away from the printer when docking on the cradle.
Figure 9 · 5-Bay Docking Cradle
19 ZQ310 Plus and ZQ320 Plus User Guide

Since the cups are removable from the base of the cradle, the 3-Slot Battery Charger is mountable on the base by removing two cups. This configuration allows individual batteries to be charged in combination with printers and/or mobile computers.
Note · If interested in this configuration, contact the Custom Applications Group (CAG).
1-Bay Docking Cradle Use Case: Home Office/Small Business
The ZQ300 Plus Series printers also have the option of being charged using a 1-bay docking cradle. This compact charging solution charges a battery from empty to full within 3.5 hours like the 5-Slot Docking Cradle. The cradle is designed such that it can easily be docked or undocked with one hand. The printer can continue to print while charging and printer controls are still accessible. However, the media compartment cannot be accessed while the printer is docked.
Figure 10 · 1-Bay Docking Cradle
Note · For detailed information on the 5-Bay and 1-Bay docking cradles, refer to the P1096430-101 and P1096075101 Quick Start Guides at zebra.com/support.
20 ZQ310 Plus and ZQ320 Plus User Guide

Vehicle Adapter Use Case: Vehicle
The ZQ300 Plus Series printers, along with accompanying Zebra TC51/TC56 mobile computers, can be charged in the vehicle through the use of a vehicle adapter. The vehicle adapter uses either an open-ended connection (A) or cigarette lighter adapter (B), along with a power supply.
Figure 11 · Vehicle Adapter
A
B
Note · For detailed information on the Vehicle Adapters, refer to the P1097394-101 Quick Start Guide at zebra.com/ support.
21 ZQ310 Plus and ZQ320 Plus User Guide

ZQ300 Plus Series Media
The ZQ310 Plus and ZQ320 Plus printers are designed to print either continuous (receipt) media or label stock.

Max Media Width
Max Roll Outside Diameter Media Holder
Media Thickness Media Types
Min. Receipt Length Max Receipt Length
Label Counter

ZQ320 Plus

ZQ310 Plus

3.15 in. ± 0.02 in. (80 mm ± 0.75 mm) Spacers available to support 3 in. ± 0.02 in. (76 mm ± 0.75 mm)

2.28 in. ± 0.02 in. (58 mm ± 0.75 mm) Spacers available to support 2 in. ± 0.02 in. (50.8 mm ± 0.75 mm)

40 mm (1.57 in.)

Drop-in Fixed Media Width (Clamshell) 0.05842mm (0.0023 in.)­0.1614mm (0.0063 in.) Direct Thermal : Receipt Paper, Label, Linerless label
12.5 mm (0.49 in.) Unconstrained in line mode
Odometer

Note · Scan the QR code on the bottom of the printer or go to zebra.com/supplies for a complete list of Zebra media and supplies.
Note · To order custom labels, go to zebra.com/supplies.

22 ZQ310 Plus and ZQ320 Plus User Guide

Designing Labels
The following examples provide guidelines for designing labels for the ZQ300 Plus Series printers, specifically for Gap Media, Black Bar Media and Journal Media. The illustrations for each media type define recommended tolerances, keepout zones and safe printing zones designed to avoid any vertical registration issues during printing. Dimensions are determined based on product registration capabilities and Zebrarecommended media tolerances.

Figure 12 · Gap Media

Top edge of die-cut label

1.25 mm CPCL Label (0.049 in.) Height

1.59 mm (0.063 in.)

Safe Printing Zone

1.59 mm (0.063 in.)

Media Feed Direction

Bottom edge of die-cut label

1.25 mm

“H”

(0.049 in.) Max Label Height = “H” = 2.5 mm (0.098 in.)

Figure 13 · Journal Media

1.59 mm (0.063 in.)

1.59 mm (0.063 in.)

Media Feed Direction

Safe Printing Zone

23 ZQ310 Plus and ZQ320 Plus User Guide

Figure 14 · Black Bar Label Media
1.25 mm CPCL Label (0.049 in.) Height

1.59 mm (0.063 in.)

Safe Printing Zone

Black Bar
1.59 mm (0.063 in.)

Media Feed Direction

Black Bar

1.25 mm

“H”

(0.049 in.) Max Label Height = “H” = 2.5 mm (0.098 in.)

Note · Black bars are located on the back of the media and are only shown in the above view for illustration purposes.

Using Pre-Printed Receipt Media
ZQ300 Plus Series printers support alignment of pre-printed receipts by using the out of paper sensor located near the printhead.
Black Mark Dimensions (Receipt Media) The reflective media black marks (or black bar/marks) should
extend past the center line of the roll on the front side of the paper.
· Minimum mark width: 15 mm (0.59 in.) perpendicular to the edge of the media, and centered within the width of the roll.
· Mark length: 4.8­6.0 mm (0.19­0.24 in.) parallel to the edge of the media.

24 ZQ310 Plus and ZQ320 Plus User Guide

Figure 15 · Receipt Media Black Bar Dimensions

3.0­6.0 mm (0.19­0.24 in.)

80 mm media (3.15 in.)

15 mm (0.59 in.)

3.0­6.0 mm (0.19­0.24 in.)

58 mm media (2.28 in.)
15 mm (0.59 in.)

25 ZQ310 Plus and ZQ320 Plus User Guide

Label Areas The media/black bar sensor detects the dark, pre-printed bar
on the media, so a path in the center of the paper must be kept free of dark, pre-printed graphics.
Note · Dark, pre-printed graphics refer to any symbols, barcodes, text and/or colored areas that have been applied to the receipt paper rolls before they have ever been used in the printer.
Figure 16 · Label Areas
Keep dark color pre-printed graphics, barcodes, and text out of the
path of the bar sensor.
15 mm (0.59 in.)
26 ZQ310 Plus and ZQ320 Plus User Guide

Label Design Examples

This section shows examples of labels with and without prob-

lems.

Figure 17 · Label Design Examples

ACME COLLEGE PARKING

ACME COLLEGE

PARKING

VIOLATION

Quality FIRST 123456789

VIOLATION

PROBLEM LABEL DESIGN
The dark color, pre-printed text and graphics are in the path of the black bar at the bottom of the receipt.
ACME RECEIPT

GOOD LABEL DESIGN
The center path to the black bar is free of dark color, pre-printed text and graphics.
ACME RECEIPT

Quality FIRST
1 2 3 4 5 6 7 8 9
PROBLEM LABEL DESIGN
The dark color, pre-printed text and graphics are in the path of the black bar at the bottom of the receipt.

GOOD LABEL DESIGN
The center path to the black bar is free of dark color, pre-printed text and graphics.

Note · Complete information on using pre-printed receipt paper can be found in the FORM command in the CPCL Programming Guide (P1073699-001) at zebra.com/support.
27 ZQ310 Plus and ZQ320 Plus User Guide

Keep-Out Areas At times, incomplete printing of text and/or graphics appear be-
cause minimum margins are not provided during label design. The recommended minimum margins, or “keep out areas” are shown in Figure 18.
Figure 18 · Keep Out Areas

• 0.59 in. (15 mm)

• Loremipsu m dolor sit
  Receipt Paper with Black Bars

• Maintain a minimum “keep out area” of 1.59 mm (0.59 in.) from the two outer edges of the paper roll and from the black bars.

Continuous Receipt Paper (without Black Bars)

• Maintain a minimum “keep out area” of 1.59 mm (0.59 in.) from the two outer edges of the paper roll.

Note · The length of each Continuous receipt is determined by the data sent to the printer.

28 ZQ310 Plus and ZQ320 Plus User Guide

Loading the Media
1. Press the latch release button forward to open the printer’s media cover.
Latch Release Button
2. Insert the roll of media into the media compartment in the orientation shown.
3. Close the media cover making sure to manually feed the end of the media roll outside the printer. The media cover should click into place and the media will then advance on its own.
Media Roll
29 ZQ310 Plus and ZQ320 Plus User Guide

Media Spacers Zebra provides media spacer kits for the ZQ320 Plus (p/n
KIT-MPM-MDSPR5-01) and ZQ310 Plus (p/n KIT-MPMMD2SPR5-01) that allow the printers to support 76.2 mm (3 in.) and 50.8 mm (2 in.) wide media, respectively.
1. The media spacers slide into the media compartment in the circled areas below.
2. Slide the prongs on the back of the spacer into the grooves on each side of the media compartment (circled).
3. Use a flat head tool to insert in the slot at the top of the spacer (circled) to pull up and remove.
30 ZQ310 Plus and ZQ320 Plus User Guide

Operator Controls

The ZQ310 Plus and ZQ320 Plus printers feature a control panel with buttons for the Power On/Off and Media Feed functions, and a backlit user interface for providing printer status relative to faults, battery, WiFi and Bluetooth.
Figure 19 · User Interface Icons
Power with LED Ring Media Feed Fault Status Battery WiFi Bluetooth
31 ZQ310 Plus and ZQ320 Plus User Guide

Normal Boot-up LED Behavior 1. Press POWER (on/off) and all LED indicators illuminate until
the button is released. 2. When POWER is released, the Fault LED is steadily lit and
the power ring blinks. 3. When the boot-up sequence is complete, the power ring
stops blinking and remains steadily lit. The color of the power ring depends on the charge status.
4. All other LEDs (Fault, Battery, WiFi, Bluetooth) reflects the current state of the printer.
Note · If you press the Power Button for more than 5 seconds, the boot-up sequence aborts and all LEDs turn off.
Sleep Mode LED Behavior 1. During Sleep mode, the Power LED slowly pulses either
Green, Amber or Red depending upon whether or not the printer is charging successfully.
2. All other LEDs shut off while in Sleep mode.
Shutdown Behavior 1. Press POWER for approximately 3 seconds until the Fault
LED turns on and the Power Ring starts blinking. 2. All LEDs turn off when the shutdown process is complete.
Firmware Download Behavior The WiFi LED alternately blinks yellow and green while the
printer is either in forced download mode or if the printer is processing a firmware download.
32 ZQ310 Plus and ZQ320 Plus User Guide

Power LED Ring Behavior
The POWER button is surrounded by a three-color (green, amber, red) LED ring. The POWER LED Ring:
· Blinks once per 2 seconds green/amber/red during bootup.
· Displays solid green when the printer is fully charged while On or Off.
· Pulses green to indicate Sleep mode and not charging. · Displays solid amber to indicate charging while On or Off. · Pulses amber to indicate charging while in Sleep mode. · Displays solid red to indicate an unhealthy charging or
charged battery when not in Sleep mode (either On or Off). · Flashes red twice per second indicating a charge fault. · Pulses red to indicate unhealthy charging or charged battery when in Sleep mode.

((( ( ( ( (( ((

(( )) (( (( ( ( ( (((

Blink green/amber/red during boot-up Power On/Charged Battery
Pulse green Sleep Mode/Not Charging Power On/Battery Charging Charging in Sleep Mode
Charging/Charge Complete (Unhealthy) Charging/Charge Complete (Unhealthy/Sleep Mode)
Charge Fault

Battery LED Behavior
The Battery icon is backlit by three single color (green) LED bars, all three of which are turned off when the printer is off.
· 3 bars >= 66% State of Charge (SoC)

33 ZQ310 Plus and ZQ320 Plus User Guide

· 2 bars >= 33% SoC
· 1 bar >/= 15% SoC
The first LED bar on the left blinks when the battery is at less than 15% SoC. All LEDs blink twice per second when the printer is powered on with no battery installed. Fault LED Behavior The Fault icon is backlit by a single Amber LED. If there is no fault present, the LED will be turned off. An Out of Media condition is represented by the LED on solid as shown below.
In the presence of a Media Cover Open fault, the LED blinks one time per second. If both an Out of Media and Media Cover Open condition are present, the cover open state will takes precedence and the blinking LED displays.
When a Head Element Out and Head Over Temp condition is present, the fault LED blinks once every 2 seconds. This condition takes precedence over other conditions.
34 ZQ310 Plus and ZQ320 Plus User Guide

Bluetooth LED Behavior The Bluetooth icon is backlit by a single Blue LED. If there is
no Bluetooth connection, the LED will be turned off. · The LED blinks once every 2 seconds as communication is being established. · A solid Bluetooth icon appears on the user interface when the printer is connected.
· The LED blinks twice per second when the printer is receiving data over Bluetooth.
WiFi LED Behavior The WiFi icon is backlit by a three-color LED (green, amber
and red). If there is no WiFi connection, the LED will be turned off.
· The LED blinks Red once every 2 seconds while the printer is associating.
· The LED blinks Amber once every 2 seconds while printer is authenticating.
· The LED is solid Green when the printer is associated and authenticated (if authentication is needed).
· The LED blinks Green twice per second when data is being received over WiFi. This includes all data traffic.
Note · There is no visual indication on the user interface when data is received via USB.
35 ZQ310 Plus and ZQ320 Plus User Guide

Forced Download Description and LED Behavior If for some reason the printer becomes inoperable, or you
want to put the printer into Forced Download mode, follow the steps below.
1. Press and hold FEED.
2. Press and hold the POWER until the Power LED blinks (1/4 second).
3. Release POWER. 4. At this point the Fault LED starts to pulse. 5. Continue to hold FEED until the WiFi LED lights up
(Amber). 6. Continue to hold FEED until the WiFi LED turns green. 7. Release FEED and the WiFi LED turns off and the Fault
LED stops pulsing. 8. The WiFi LED alternately blinks Amber and Green to
indicate the printer is now in Forced Download mode. 9. Once the firmware begins downloading, the WiFi LED
blinks Green. 10. Once the firmware finishes downloading, the WiFi LED
remains solid on Green and the printer eventually resets.
Note · For more information about UI LED behavior, go to “Appendix B” on page 91.
36 ZQ310 Plus and ZQ320 Plus User Guide

Printing a Configuration Report 1. Press and hold FEED Button. 2. Press and hold POWER until the Power LED blinks (1/4 second). 3. Release POWER. 4. The Fault LED starts to pulse. 5. Continue to hold FEED until the WiFi LED lights up Amber. 6. Release FEED and the WiFi LED turns off and the Fault LED stops pulsing. 7. The printer prints the Zebra logo and “Building Two-Key Report”. 8. The printer prints the Configuration Report.
Sleep Mode The Sleep mode feature is a way the printer conserves battery
life whereby the printer automatically goes into a sleep state after 20 minutes of inactivity. The printer indicates Sleep mode when the Power LED Ring pulses (page 33).
If POWER is pressed for less than 3 seconds, the printer enters Sleep mode.
If POWER is pressed for more than 3 seconds, the printer powers down completely.
In order to wake the printer, you must press the POWER for less than 3 seconds.
To enable or disable Sleep mode, send the power.sleep. enable command to the printer using Zebra Setup Utilities (ZSU) and set it to either On or Off. (The default setting is On.) To set the time after which the printer enters Sleep mode, send the power.sleep.timeout (in seconds) to the printer using the ZSU.
Note · If using a Bluetooth-only printer, it wakes up on its own when communication is initiated via Bluetooth.
37 ZQ310 Plus and ZQ320 Plus User Guide

Power Save Mode Power Save mode refers to a state the printer enters when the
battery is under duress. Under normal operation with a healthy fully charged battery, the printer loads the entire printhead while printing a line of data.
As the battery’s health declines (due to low voltage or cold temperature) the printer changes its printing strategy in a way that breaks up the print line into smaller segments that it can print safely without shutting down the battery. In this mode, you may experience slower printing.
The Power Save feature can be enabled/disabled via the SGD command: print.cold temp comp.
Draft Mode Draft mode printing is optimized for printing receipts comprised
of text only with no reverse image, black fill or barcodes present. Draft mode is designed to operate at temperatures between ambient and the maximum thermal range of the printer. For testing/grading purposes, draft mode shall print a single Code 39 barcode, 2-dot narrow, minimum 2 characters, horizontal orientation at Temperatures = 25­55°C (77­131°F), with no breakup or separation on receipt media only.
The Draft mode default is set to Off. You can configure the printer to print in Draft mode via SGD command: media.draft _ mode.
Note · For an explanation and a list of all SGD commands, refer to the ZPL,ZBI,SGD,MIRROR,WML Programming Guide (p/n P1012728-xxx) at zebra.com/support.
Note · For detailed information on sending SGD commands to the printer using Zebra Setup Utilities, refer to the Wireless Configuration for 802.11n and Bluetooth Radios for Link-OS Mobile Printers (p/n P1048352-001) at zebra.com/ support.
38 ZQ310 Plus and ZQ320 Plus User Guide

Verify the Printer Is Working
Before you connect the ZQ300 Plus Series printer to your computer, mobile computer or wireless LAN, make sure that the printer is in proper working order. You can do this by printing a configuration label using the “two key reset” method described on page 37. If you can’t get this label to print, go to “Troubleshooting” on page 72.
Note · See for details on configuration report content.
The unit prints a line of interlocking “x” characters to ensure all elements of the print head are working, print out the version of software loaded in the printer, and then print the report.
The report indicates model, serial number, baud rate, and more detailed information on the printer’s configuration and parameter settings. (Go to “Troubleshooting” on page 72 for sample printouts and a further explanation on how to use the configuration label as a diagnostic tool.)
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Connecting the Printer
The printer must establish communications with a host which sends the data to be printed. Communications occur in four basic ways:
· Via a cable using the USB 2.0 protocol. Windows drivers are available through Zebra Designer Driver. Zebra Setup Utilities can be used to configure the printer settings using a USB cable.
· By means of a wireless LAN (Local Area Network) using an optional radio per 802.11n specifications.
· By means of a Bluetooth short range radio link. · WinMobile, Blackberry, and Android® devices use stan-
dard Bluetooth protocol. · ZQ300 Plus Series printers are compatible with iOS devices,
therefore printing via Bluetooth to an Apple® device is possible.

Cable Communication

Caution · The printer should be turned off before connecting or disconnecting the communications cable.
The standard cable connection for the ZQ300 Plus Series printers is a USB2.0 communication and charging cable. One end of the cable has a USB Type-A connector while the other end is USB Type-C.
USB Type A-to-C Cable Assembly Wiring

USB Type-C Plug

Pin
A1,B1,A12,B12 A4,B4,A9,B9 A5 B5 A6 A7 Shell

Signal Name GND VBUS CC VCONN Dp1 Dn1 Shield

Wire

Wire #

Signal Name

1

GND_PWRrt1

2

PWR_VBUS1

See note below

USBStandard-A Plug

Pin

Signal

Name

4

GND

1

VBUS

3 4 Braid

UTP_Dp UTP_Dn Shield

3 2 Shell

D+ DShield

40 ZQ310 Plus and ZQ320 Plus User Guide

The small Type C connector on the USB cable plugs into the printer. The connector is not keyed and therefore can be plugged in either direction. However, do not try to force the cable if it does not plug in. The Type A end of the cable must be plugged into any USB 2.0 host port. The ZQ300 Plus Series printers utilize the USB cable to charge the printer (“Figure 6 · AC-to-USB Adapter” on page 16) and for communications between the printer and computer.
Figure 20 · USB Type A-to-C Cable Communication with PC
LAN
Note · USB drivers are included in the ZebraDesigner Driver which can be downloaded from the Zebra website at zebra.com/zebradesigner.
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Installing Drivers and Connecting

Installing Drivers and Connecting to a WindowsBased Computer

To use your printer with a Microsoft Windows-based computer, you must first install the correct drivers.
Important · You may connect your printer to your computer using any available connections. However, do not connect any cables from your computer to the printer until you are instructed to do so. If you connect them at the wrong time, your printer will not install the correct printer drivers. To recover from incorrect driver installation, go to “What to Do If You Forget to Install Printer Drivers First” on page 49.
Installing the Drivers Follow these steps to install the correct drives. 1. Navigate to zebra.com/drivers. 2. Click Printers. 3. Select your printer model. 4. On the printer product page, click Drivers. 5. Download the appropriate driver for Windows. The driver executable file (such as zd86423827-certified. exe) is added to your Download folder.
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6. Run the executable file and follow the prompts. When the setup is complete, you may add specific printers (go to “Running the Printer Installation Wizard” on page 44).
43 ZQ310 Plus and ZQ320 Plus User Guide

Running the Printer Installation Wizard 1. On the last screen of the driver installer, leave Run the Printer Installation Wizard checked, and then click Finish. The printer driver wizard displays.
44 ZQ310 Plus and ZQ320 Plus User Guide

2. Click Next. You are prompted to select an installation option.
45 ZQ310 Plus and ZQ320 Plus User Guide

3. Click Install Printer. The license agreement displays.
46 ZQ310 Plus and ZQ320 Plus User Guide

4. Read the important information and agree to the terms by selecting the I Accept the Terms in the License Agreement button. Click Next.
You are prompted to select a printer type. The model of the printer is located on the top next to the tear bar, or on the part sticker located underneath the printer.
5. Click Next. You are notified that the printer is already installed.
47 ZQ310 Plus and ZQ320 Plus User Guide

6. Click Add new printer. You are prompted for a printer name, the port to which the printer will be connected, and the language for the printer display. In this example, select USB002.
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7. Click Next. You are prompted to launch other setup wizards.
8. Click Finish. After you install the drivers, connect the USB cord to the USB port on your printer (go to “Cable Communication” on page 40). As the printer boots up, your computer completes the driver installation and recognizes your printer. If you did not install the drivers first, see “What to Do If You Forget to Install Printer Drivers First”.
What to Do If You Forget to Install Printer Drivers First
If you plug in your Zebra printer before installing the drivers, the printer displays as an Unspecified device.
1. Follow the instructions in “Installing Drivers and Connecting to a Windows-Based Computer” on page 42.
2. Right-click on the Windows menu and select Device Manager. · Alternatively, enter Device Manger in the Windows search bar located in the Taskbar.
49 ZQ310 Plus and ZQ320 Plus User Guide

3. Click Devices and Printers In this example, ZQ220 Plus is an incorrectly installed Zebra printer. 4. Find Printers from the list and select the arrow to expand
the list. 5. Right-click on ZDesigner ZQ220 Plus (CPCL) to open the
menu.
6. Click Update Driver.
7. Click Browse my computer for driver software.
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8. Click Browse… and navigate to the Downloads folder. 9. Click OK to select the folder.
10. Click Next. The device is updated with the correct drivers.
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Connect to a Phone or Tablet
Download the free Zebra Printer Setup Utility app for your device.
· Android devices · Apple devices The applications support the following types of connectivity: · Bluetooth Classic · Bluetooth Low Energy (Bluetooth LE) · Wired/Ethernet · Wireless · USB On-the-Go For the User Guides for these printer setup utilities, go to zebra. com/setup.
Zebra Printer Setup Utilities
Before configuring your printer for use on a Local Area Network (LAN), you need some basic information to enable you to establish the network configuration for your printer. Zebra Setup Utilities (ZSU) provides a quick and easy way to configure your printers for a variety of purposes, including setting them up for wireless communications either on a Local Area Network (LAN) or using the international Bluetooth communications standard.
Once Zebra Setup Utilities is downloaded to your computer, attach the USB cable to the printer and computer as shown in “Figure 20 · USB Type A-to-C Cable Communication with PC” on page 41.
Go to zebra.com/support to download ZSU, and go to “Appendix E” on page 94 for details on navigating zebra.com).
52 ZQ310 Plus and ZQ320 Plus User Guide

Adding a Printer through Zebra Setup Utilities If desired, use Zebra Setup Utilities to add printers to Windows
using this procedure, after installing the drivers. 1. If necessary, install the Zebra Setup Utilities for Windows. b. Go to zebra.com/setup and download Zebra Setup Utilities for Windows. c. Run the zsu-xxxxxxx.exe file that you downloaded. d. Follow the prompts in the InstallAwareWizard. e. In the final screen of the wizard, click the checkbox next to Run Zebra Setup Utilities now, and then click Finish. f. Follow the prompts in the System Prepare Wizard.If necessary, open the Zebra Setup Utilities program. 2. If necessary, open the Zebra Setup Utility program.
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3. Click Install New Printer. The printer driver wizard displays.
54 ZQ310 Plus and ZQ320 Plus User Guide

4. Click Next. You are prompted to select an installation option.
55 ZQ310 Plus and ZQ320 Plus User Guide

5. Click Install Printer. You are prompted to select a printer type. The model type is located on top of the printer next to the tear bar, or on the part sticker located underneath the printer.
6. Click Next. You are notified that the printer is already installed.
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7. Click Add new printer. You are prompted for a printer name, the port to which the printer will be connected, and the language for the printer display. In this example, click USB002.
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8. Click Next. You are prompted to launch other setup wizards.
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9. Check the desired options, and then click Finish. The printer driver is installed. If you are prompted that other programs might be affected, click the appropriate option to continue.
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Wireless Communications with Bluetooth

Bluetooth is a worldwide standard for the exchange of data between two devices via radio frequencies. This form of point- topoint communication does not require access points or other infrastructure. Bluetooth radios are relatively low powered to help prevent interference with other devices running at similar radio frequencies. This limits the range of a Bluetooth device to about 10 m (32 ft). Both the printer and the device it communicates with must follow the Bluetooth standard. Other than conditions specified elsewhere in this manual, only one of the radio options can be installed in the printer at one time and the antenna used for these transmitters must not be co-located or must not operate in conjunction with any other antenna.
Bluetooth Networking Overview
Each Bluetooth enabled ZQ300 Plus Series printer is identified by a unique Bluetooth Device Address (BDADDR). This address resembles a MAC address whereby the first three bytes are vendor, and the last three bytes are device (00:22:58:3C:B8:CB). This address is labeled on the back of the printer via a barcode for ease of pairing (page 63). In order to exchange data, two Bluetooth enabled devices must establish a connection.
Bluetooth software is always running in the background, ready to respond to connection requests. One device (known as the central or the client) must request/initiate a connection with another. The second device (the peripheral or the server) then accepts or rejects the connection. A Bluetooth enabled ZQ300 Plus Series printer normally acts as a peripheral creating a miniature network with the host device sometimes referred to as a “piconet”.
Discovery identifies Bluetooth devices that are available for pairing whereby the central device broadcasts a discovery request and devices respond. If a device is not discoverable, the central cannot pair unless in knows the BDADDR or has previously paired with the device.
Bluetooth 2.1 or higher uses Security Level 4 Secure Simple Pairing (SSP), a mandatory security architecture that features four association models: Numeric Comparison, Passkey Entry, Just Works (no user confirmation), and Out of Band (pairing info transmitted OOB, e.g. via Near Field Communication).
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ZQ310 Plus and ZQ320 Plus User Guide

Security Mode 1
If a BT>/= 2.1 device is pairing with a BT</= 2.0 device, it falls back to BT 2.0 compatibility mode and behaves the same as BT 2.0. If both devices are BT

/= 2.1, Secure Simple Pairing must be used according to the BT spec.

Security Mode 2
If a BT >/= 2.1 device is pairing with a BT </= 2.0 device, it falls back to BT 2.0 compatibility mode and behaves the same as BT 2.0. If both devices are BT >/= 2.1, Secure Simple Pairing must be used according to the BT spec.

Security Mode 3
If a BT >/= 2.1 device is pairing with a BT </= 2.0 device, it falls back to BT 2.0 compatibility mode and behaves the same as BT 2.0. If both devices are BT >/= 2.1, Secure Simple Pairing must be used according to the BT spec.

Security Mode 4: Simple Secure Pairing
Simple Secure Pairing: a new security architecture introduced supported in BT

= 2.1. Servicelevel enforced, similar to mode 2. Mandatory when both devices are BT >= 2.1. There are four association models currently supported by mode 4. Security requirements for services must be classified as one of the following: authenticated link key required, unauthenticated link key required, or no security required. SSP improves security through the addition of ECDH public key cryptography for protection against passive eavesdropping and man- in-the-middle (MITM) attacks during pairing.

Numeric Comparison
Designed for situation where both devices are capable of displaying a six- digit number and allowing you to enter “yes” or “no” response. During pairing, you enter “yes” if number displayed on both devices matches to complete pairing. Differs from the use of PINs in legacy (BT<=2.0) pairing because the number displayed for comparison is not used for subsequent link key generation, so even if it is viewed or captured by an attacker, it could not be used to determine the resulting link or encryption key.

Passkey Entry

Just Works

Out of Band (OOB)

Designed for situation where one device has input capability but no display (for example, keyboard), while other device has a display. The device with a display shows a six-digit number, then you enter this key on the device with input. As with numeric comparison, the six-digit number is not used in link key generation.

Designed for situation where one (or both) of the pairing devices has neither a display nor keyboard for entering digits (for example, Bluetooth headset). It performs authentication step 1 in the same manner as numeric comparison, but you cannot verify that both values match, so MITM (man-in-themiddle) protection is not provided. This is the only model in SSP that does not provide authenticated link keys.

Designed for devices that support a wireless technology other than Bluetooth (for example, NFC) for the purposes of device discovery and cryptographic value exchange. In the case of NFC, the OOB model allows devices to pair securely by simply tapping one device against the other, followed by you accepting the pairing via a single button push. Security against eavesdropping and MITM attacks is dependant on the OOB technology.

Each mode, except for Just Works, has Man-In-The-Middle (MITM) protection, meaning no third device can view the data being passed between the two devices involved. The SSP mode is usually negotiated automatically based on the capabilities of both the central and peripheral. Lower security modes can be disabled via the bluetooth.minimum security mode SGD. The bluetooth.minimum security mode SGD sets the lowest security level at which the printer establishes a Bluetooth connection. The printer always connects at a higher security level if requested by the central device. To change the security mode and security settings in the ZQ300 Plus Series printers, use Zebra Setup Utilities.

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Bluetooth Minimum Security Modes

BT Version of Central Device (>2.1)

bluetooth.minimum_security_mode=1

Secure Simple Pairing Just Works/Numeric Comparison

bluetooth.minimum_security_mode=2

Secure Simple Pairing Just Works/Numeric Comparison

bluetooth.minimum_security_mode=3

Secure Simple Pairing Numeric Comparison

bluetooth.minimum_security_mode=4

Secure Simple Pairing Numeric Comparison

bluetooth.bluetooth_PIN

Not Used

Important · bluetooth.minimum security mode sets the lowest security level at which the printer establishes a Bluetooth connection. The printer always connects at a higher security level if requested by the central device.
The ZQ300 Plus Series printers also feature bonding for Bluetooth. The printer caches pairing info so devices stay paired through power cycles and disconnects. This eliminates the need to re- pair on every connection establishment.
The bluetooth.bonding SGD is on by default.
Note · For detailed information on Bluetooth, refer to the Bluetooth Wireless User Guide (P1068791-001) at zebra. com/support.
Near Field Communication (NFC) In addition, the ZQ300 Plus Series printers support pas-
sive Near Field Communication (NFC) technology. Much like Bluetooth and WiFi technologies, NFC allows wireless communication and data exchange between digital devices like smartphones. Yet NFC utilizes electromagnetic radio fields while technologies such as Bluetooth and WiFi focus on radio transmissions instead. NFC is an offshoot of Radio Frequency Identification (RFID), with the exception that NFC is designed for use by devices within close proximity to each other, for instance, a smartphone and a ZQ300 Plus Series printer. NFC allows these devices to establish communication with each other by touching them together or bringing
62 ZQ310 Plus and ZQ320 Plus User Guide

them into proximity, usually no more than 7.62 cm (3 in.).Using the “Print Touch” feature located on the side of the printer, you can automatically connect via Bluetooth from a handheld device that supports NFC technology. The NFC tag has the printer’s BDADDR encoded in a URL on the tag. Simply touching the NFC handheld device to the “Print Touch” icon on the printer connects and pairs the handheld device to the printer.
Figure 22 · NFC Connectivity
http://www.zebra.com/nfc
NFC Use Cases · Bluetooth Pairing ­ used to cause a tablet, smart phone or mobile computer to automatically pair with the printer via a Bluetooth connection, within the bounds of the security profile being used. This shall contain the BT address and serial number of the printer · App launching ­ used to cause an app, developed either by Zebra or a third party to be executed on a smart phone, tablet or mobile computer · Web site launching ­ used to cause a smart phone, tablet or mobile computer to display a web site developed by Zebra or a third party developer
Note · Tapping the Zebra Print TouchTM icon with an NFCenabled smartphone provides instant access to printer-specific information. For more information about NFC and Zebra products, go to zebra.com/nfc. Bluetooth pairing applications via NFC is also possible. See Zebra Multiplatform SDK for more information.
63 ZQ310 Plus and ZQ320 Plus User Guide

WLAN Overview
The retail version of the ZQ320 Plus printer is equipped with a Dual Radio option, meaning a radio that uses both the industry standard 802.11 protocols and Bluetooth 4.0. The T&L versions of the printer ships with Bluetooth only. Both have the FCC ID number on the serial number label on the back of the unit for identification purposes.
· ZQ300 Plus Series Wireless Network Printers with the Zebra 802.11 WLAN radio module can be identified by the text “Wireless Network Printer” on the serial number label on the back of the printer.
· These printers allow communication as a node within a wireless local area network (WLAN). Methods of establishing communications to the printer vary with each application.
More information and LAN configuration utilities are included in the Zebra Net BridgeTM program (version 2.8 and later). Zebra Setup Utilities (ZSU) can also be used to configure WLAN communications settings. Both Net Bridge and ZSU may be downloaded from the Zebra Web site.
Figure 23 · BT/WLAN Communications

Wi-Fi Barcode

Bluetooth Barcode

TC51/56 Mobile Computer
In order to obtain the Bluetooth address or the Wireless LAN address, use a mobile computer to scan the Bluetooth barcode or the WLAN barcode on the bottom of the printer where shown in Figure 23.
64 ZQ310 Plus and ZQ320 Plus User Guide

To enable Bluetooth for dual radio support using Zebra Setup Utilities (ZSU), refer to the “Connectivity Setup via Bluetooth” section of the Wireless Configuration for 802.11n and Bluetooth Radios for Link-OS Mobile Printers Quick Start Guide (p/n P1048352-001).
Also refer to ZPL Programming Guide (p/n P1012728-010) for details on the Set- Get-Do (SGD) command ! U1 setvar “bluetooth.enable” “on”. (This command is sent to the printer via the ZSU as part of the steps outlined in the Wireless Configuration Guide.)
Go to zebra.com/support and search ZQ320 Plus and/or ZQ310 Plus to download both manuals.
Setting Up the Software
ZQ300 Plus Series printers use Zebra’s CPCL and ZPL Programming languages which were designed for mobile printing applications. CPCL and ZPL are fully described in the ZPL Programming Guide (p/n P1012728-010) available on-line at zebra.com/support.
You can also use Designer Pro, Zebra’s Windows® based label creation program which uses a graphical interface to create and edit labels in either language.
Go to “Appendix E” for tips on downloading the Designer Pro application from Zebra’s Web site.
65 ZQ310 Plus and ZQ320 Plus User Guide

Wearing the Printer

Belt Clip
All ZQ300 Plus Series printers have a belt clip shipped with the printer as a standard feature. The steps used to install the belt clip on the printer are illustrated below. Once the belt clip is hooked over your belt in a secure fashion, the belt clip enables the printer to pivot easily to allow for freedom of movement while either standing or sitting.

Figure 24 · Belt Clip Installation

The viewing area of the printer’s faceplate (which displays battery life, Bluetooth, WiFi and the error icons), is angled such that it can be seen from above while the printer hangs from the belt clip (as shown below).

66 ZQ310 Plus and ZQ320 Plus User Guide

Adjustable Shoulder Strap
See Figure 25 if you have ordered the shoulder strap option for your printer. Secure the clip on each end of the shoulder strap to the clip openings (circled below) on the front of the printer. Use the main buckle on the shoulder strap to adjust to the desired length.
NOTE: If you are using a shoulder strap, ensure it is pulled away from the printer when installing in the docking cradles. See page 19 and page 20.

Figure 25 · Shoulder Strap Installation

Tighten

Loosen

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Soft Case The ZQ300 Plus Series printers have an environmental Soft
Case option (p/n SG-MPM-SC31-01/SG-MPM-SC21-01) that helps protect the printer, while also allowing you to carry it from their belt. The paper path is left open to maintain printing capability and the controls are visible and accessible while in the case. There is also a flap on the side of the case to allow access to the USB port. D-Ring connectors allow for attachment to the shoulder strap option.
1. Open the top flap and slide the printer into the case.

2. Close the top flap and ensure that the paper path and controls are visible through the plastic windows on the front of
the case.

3. Locate the flaps that provide access to the paper path and USB port, and also the opening for the belt clip.

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Belt Clip

Preventive Maintenance

Extending Battery Life
· Never expose the battery to direct sunlight or temperatures over 40°C (140°F).
· Always use a Zebra charger designed specifically for Lithium-Ion batteries. Use of any other kind of charger may damage the battery.
· Use the correct media for your printing requirements. An authorized Zebra re-seller can help you determine the optimum media for your application.
· If you print the same text or graphic on every label, consider using a pre- printed label.
· Choose the correct print darkness, and print speed for your media.
· Use software handshaking (XON/XOFF) whenever possible · Remove the battery if the printer won’t be used for a day or
more and you’re not performing a maintenance charge. · Consider purchasing an extra battery. · Remember that any rechargeable battery loses its ability to
maintain a charge over time. It can only be recharged a finite number of times before it must be replaced. Always dispose of batteries properly. Go to “Appendix C” for more information on battery disposal.
General Cleaning Instructions
Caution · To avoid possible personal injury or damage to the printer, never insert any pointed or sharp objects into the printer. Always turn the printer off before performing any cleaning procedures. Use care when working near the tear bar. The edges are very sharp.
Warning · The printhead can be very hot after prolonged printing. Allow it to cool off before attempting any cleaning procedures.
Only use a Zebra cleaning pen (not supplied with the printer) or a cotton swab with 90% medical grade alcohol for cleaning the printhead.
Caution · Use only cleaning agents specified in the following tables. Zebra Technologies Corporation will not be responsible for damage caused by any other cleaning materials used on this printer.
69 ZQ310 Plus and ZQ320 Plus User Guide

ZQ300 Plus Series Cleaning

Area Printhead
Platen Surface (Linered)
Platen Surface (Linerless)
Scraper (Linerless Units Only)
Tear Bar
Printer Exterior
Printer Interior
Interior of Linerless Units

Method

Interval

Use a Zebra cleaning pen to swab the thin gray line on the printhead, cleaning the print elements from the center to the outside edges of the printhead.

After every five rolls of media (or more often if need-
ed). When using linerless media, cleaning is required
after every roll of media.

Rotate the platen roller and clean it thoroughly with a fiber-
free swab, or lint free, clean damp cloth lightly moistened with medical-grade alcohol (90%
pure or better).

After every five rolls of media (or more often if
needed.)

Rotate platen roller and clean with a fiber-free swab and 1 part liquid soap and 25 parts water.
Use pure water to clean after soap/water mixture.

Clean platen only if there is an issue during printing, for instance, media not releasing
from the platen. (*see Note below.)

Use adhesive side of media to clean scraper.

After every five rolls of media (or more often if
needed).

Clean thoroughly with 90% medical-grade alcohol and a cot-
ton swab.

As needed

Water-dampened cloth or 90% medical-grade alcohol
wipe.

As needed

Gently brush out printer. Ensure the sensor window(s) are
free of dust.

As needed

Clean thoroughly with 90%
medical-grade alcohol and fiberfree swab.

After every five rolls of media (or more often if
needed).

Note · This is an emergency procedure only to remove foreign contaminates (oils, dirt) from the platen that can damage the printhead or other printer components. This procedure shortens or even exhausts the linerless platen’s usable life. If the linerless media continues to jam after cleaning and feeding 1­2 m (3­5 ft) of media, replace the platen.
Note · Never apply cleaning liquids directly to the printer. Do not let liquid pool on any area of the printer or penetrate the internal circuitry of the printer.

70 ZQ310 Plus and ZQ320 Plus User Guide

Figure 26 · Preventive Maintenance

Printhead
Media Compartment
Bar Sensor (Back of Media/
Retail Only)

Tear Bar
Gap Sensor (Front of Media)
Platen Roller

71 ZQ310 Plus and ZQ320 Plus User Guide

Troubleshooting

Printer Status Indicators
If the printer is not functioning or charging properly, see the following table to determine the state of the LED indicator ring located around the Power button.

Green Solid
Blinking Pulsing
Fast Blinking Off Off
Off Off
Off
Off Off

Amber Off
Off Off
Off Solid Pulsing
Slow Blinking Off
Off
Off Off

Red Off
Off Off
Off Off Off
Off Solid
Pulsing
Fast Blinking Slow Blinking

Indication
Power On/Charged Battery
Booting Up
Sleep Mode/ Charge Complete
Printer On/No Battery
Battery Charging
Charging While in Sleep Mode
Charging (Shutdown)
Charged or Charging (Unhealthy)/ On or Off
Charged or Charging/ Sleep Mode
Charge Fault
Charged or Charging (Unhealthy/Shutdown)

Troubleshooting Topics 1. No power:
· Ensure you press and hold the Power switch until the Power light comes on.
· Check that battery is installed properly. · Recharge or replace battery as necessary. 2. Media does not feed: · Be sure Media Cover is closed and latched. · Check media compartment. Ensure media is not binding on
the sides of the compartment. 3. Poor or faded print:
· Clean printhead. · Check battery for possible damage. Recharge or replace as
necessary.
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ZQ310 Plus and ZQ320 Plus User Guide

· Check quality of media. · If using label media, ensure the “Tone” setting is set to 50.
4. Partial or missing print: · Check media alignment. · Clean printhead. · Ensure Media Cover is properly closed and latched.
5. Garbled print · Check baud rate.
6. No print · Replace battery. · Check cable to host device. · (Wireless units only) Restore wireless connection.
7. Reduced battery life · Check battery date code. If battery is more than one year old, short life may be due to normal aging. · Recharge or replace battery.
8. Flashing Amber error indicator · Check that media is loaded and that printhead is closed and securely latched. · If media is present and latch is closed, indicates that no application is present or application is corrupted. Program must be re-loaded.
9. Communication error · (Wireless units only) Check that media is loaded, head is closed and WiFi or Bluetooth icon is present. ·(USB) Replace cable to host device.
10. Label jam · Open media cover. · Apply medical-grade alcohol to printer in area of jammed label.
11. No NFC Connectivity · Ensure smartphone is positioned 7.62 cm (3 in.) or closer to the Print Touch icon on the side of the printer.
73 ZQ310 Plus and ZQ320 Plus User Guide

Troubleshooting Tests Printing a Configuration Report
To print out a listing of the printer’s current configuration follow these steps:
1. Turn the printer Off. Load the media compartment with journal media (media with no black bars printed on the back)
2. Follow the steps outlined in “Printing a Configuration Report” on page 37.
See “Figure 27 · Configuration Report” for a sample configuration printout.
Communications Diagnostics If there is a problem transferring data between the comput-
er and the printer, try putting the printer in the Communications Diagnostics mode (also referred to as the “DUMP” mode). The printer prints the ASCII characters and their text representation (or the period `.’, if not a printable character) for any data received from the host computer
To enter Communications Diagnostics mode: 1. Print a configuration label as described above. 2. At the end of 2nd diagnostics report, the printer prints:
“Press FEED key to enter DUMP mode”. 3. Press the FEED key. The printer prints: “Entering DUMP
mode”.
Note · If the FEED key is not pressed within 3 seconds, the printer prints “DUMP mode not entered” and resumes normal operation.
4. At this point, the printer is in DUMP mode and prints the ASCII hex codes of any data sent to it, and their text representation (or “.” if not a printable character).
Additionally, a file with a “.dmp” extension containing the ASCII information is created and stored in the printer’s memory. It can be viewed, “cloned” or deleted using the Label Vista application. (Refer to the Label Vista documentation for more information.)
To terminate the Communications Diagnostics mode and return
74 ZQ310 Plus and ZQ320 Plus User Guide

the printer to normal operations: 1. Turn the printer Off. 2. Wait 5 seconds. 3. Turn the printer On.
Calling Technical Support If the printer fails to print the configuration label, or you encoun-
ter problems not covered in the Troubleshooting Guide, contact Zebra Technical Support (“Appendix F”). You must supply the following information:
· Model number and type (for example, ZQ320 Plus) · Unit serial number (Found on the large label on the back
of the printer, also found in the configuration label printout. (“Figure 27 · Configuration Report” on page 76) · Product Configuration Code (PCC) (15 digit number found on the label on the back of the unit)
75 ZQ310 Plus and ZQ320 Plus User Guide

Building Two-Key Report…
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Zebra Technologies ZQ320 Plus Serial Number:
XXZFJ!70700432
PCC: ZQ320P-A0W01R0-00 Name: XXZFJ170700432 Program:
OS: 6.5.0 PLD: 15 Rev. 64 PSPT: 7 Rev. 14 PMCU: Rev. 28 Firmware: V101.xx.xxZ
Checksum: 8C9C Universal Serial Bus:
2.0 Full Speed Device Vendor ID No: 0x0ASF Product ID No: 0x013A Manufacturer String: Zebra Tec hnologies Product String: ZTC ZQ320P-203d pi CPCL ID string: off Bluetooth: iOS: supported Version: 4.3.1p1 Date: 02/13/2015 Baud: 115200 Device: Printer Mode: Peripheral Friendly Name: XXZFJ170700432 Minimum Security Mode: 1 Discoverable: on Bluetooth Spec: 3.0/4.0 Enabled: on Address: AC:3F:A4:8F:42:01

Print Head Test Identifies Printer as a ZQ320 Plus Printer Serial Number
Firmware Version
MFi Supported
BluetoothTM Radio Address

Figure 27 · Configuration Report

76 ZQ310 Plus and ZQ320 Plus User Guide

AC3FA48F4201
Wireless: Radio: 802.11 a/b/g/n/ac Region: usa/canada Country: usa/canada Enabled: on MAC Address: ac:3f:a4:8f:42:00 IP Address: 0.0.0.0 Netmask: 255.255.255.0 Gateway: 0.0.0.0 Operating Mode: infrastructure International Mode: off Preamble Length: long Security: none Stored ESSID: 125 Associated: no DHCP: on DHCP CID type: 1 DHCP CID: ac3fa48f4200 Power Save: on
Active Network Information: Active Network: Unknown IP Address: 0.0.0.0 Netmask: 255.255.255.0 Gateway: 0.0.0.0 TCP Port: 6101 Alternate TCP Port: 9100 TCP JSON Config Port: 9200 UDP Port: 6101 Remote Server: Remote Server Port: 10013 TCP: on UDP: on LPD: on DHCP: on BOOTP: on FTP: on HTTP: on SMTP: on POP3: on SNMP: on TELNET: on MIRROR: off UDP Discovery: on Weblink: DHCP CID type: 1 DHCP CID: ac3fa48f4200
Product support website: zebra.com/zq300plus-info

802.11 radio option installed.
Network Information
Scan QR code to go to ZQ300 Plus Series product support website

77 ZQ310 Plus and ZQ320 Plus User Guide

Power Management:

In-activity Timeout:36000 Secs

Low-battery Timeout:60 Secs

Remote (DTR) pwr-off:Disabled

Voltage

:4.75

Low-bat Warning :6.02(20)

Low-bat Shut-down :6.02(13)

Power On Cycles :48

Battery Health

:good

Battery Cycle Count:0 Memory:

Flash :50331648 Bytes

RAM :4194304 Bytes Label:

Width :576 dots, 72 mm

Height:65535 dots, 8191 mm Sensors: (Adj)

Front Bar [DAC:143,Thr:70,Cur:

3]

Black Bar [DAC:144,Thr:70,Cur:0

]

Gap [DAC:192,Thr:50,Cur:60]

Temperature :27C (57)

Voltage

:8.2V (255)

Resident Fonts:

Font

Sizes Chars

——— —– —–

0

0- 6 20-FF

1

0

20-80

2

0- 1 20-59

4

0- 7 20-FF

5

0- 3 20-FF

6

0

20-44

7

0- 1

File Directory:

20-FF

File

Size

————— ——–

E:2KEY.TXT

0

E:TT0003M_.TTF

169188

50162176 Bytes Free Command Language:

CCL Key `!'[21] ZPL Configuration Information:

Rewind………Print Mode

Continuous…..Media Type

10.0………….Darkness

+00…….Tear Off Adjust

2030………Label Length

72mm……….Print Width

7Eh……..Control Prefix

2Ch………….Delimiter

00………..Top Position

No Motion..Media Power Up

Feed….Media Head Closed

00…………Left Margin

576……….Dots per row

End ZPL Configuration

Print-head test: OK End of report

Press FEED key to enter DUMP mode

Flash and RAM Memory Installed Maximum Label Size
Resident Human Readable fonts installed.
Files Loaded in Printer Memory (includes Prescaled or Scalable Fonts).
CPCL and ZPL programming languages are supported

78 ZQ310 Plus and ZQ320 Plus User Guide

Specifications
Note · Printer specifications are subject to change without notice.

Printing Specifications

Parameter
Print Width Print Speed (Linered) Print Speed (Linerless) Print Head Life
Print Density Printhead Burn Line to Tear Edge

ZQ310 Plus
Up to 48 mm (1.89 in.) Max Up to 101.6 mm (4.0 in.)/sec.

ZQ320 Plus
Up to 72 mm (2.83 in.) Max Up to 101.6 mm (4.0 in.)/sec.

50.8 mm (2 in.)/sec

76.2 mm (3 in.)/sec

600,000 in. Mean Time to Failure of output at 18% density at 20o C us-
ing virgin media
8 dots/mm (203 dots/in.)
4.8 mm +/-0.5 mm (0.189 in. +/-0.02 in.)

600,000 in. Mean Time to Failure of output at 18% density at 20o C us-
ing virgin media
8 dots/mm (203 dots/in.)
4.8 mm +/-0.5 mm (0.189 in. +/-0.02 in.)

Memory and Communications Specifications

Parameter
Flash Memory
RAM
Standard Communications
Optional Wireless Communications

ZQ310 Plus

ZQ320 Plus

256 MB (option to expand up to 512 MB)

128 MB (option to expand up to 256 MB)

USB 2.0 Type-C Interface

Standard Bluetooth compatible module Optional 802.11 a/b/g/n/ac SRRF module
Dual radio option (802.11ac & BT 4.0)

Media Specifications

Parameter
Width
Length Black Bar Sensor to Printhead Burnline Distance Label Thickness
Tag/Receipt Thickness Max. Media Outer Diameter Label Inner Core Diameter Black Mark Location Black Mark Dimensions

ZQ310 Plus
58 mm +/- 0.75 mm (2.28 in. +/- 0.02 in.) 50.8 mm +/- 0.75 mm (2 in. +/- 0.02 in.) with spacers
12.5 mm (0.49 in.) minimum 16 mm + 1.0/-0.6 mm
(0.62 in. + 0.04/-0.02 in.)
0.053­0.1614 mm (2.1­6.3 mils)
0.1397 mm (.0055 in.) max
40 mm (1.57 in.)
15.875­22.22 mm (0.625­0.875 in. ) Centered on media roll
L: 2.4­11.0 mm (0.09­0.43 in.) W: 12.7 mm (0.5 in.)

ZQ320 Plus
80 mm +/- 0.75 mm (3.15 in. +/- 0.02 in.) 76.2 mm +/- 0.75 (3 in. +/0.03 in.) with spacers 12.5 mm (0.49 in.) minimum
16 mm + 1.0/-0.6 mm (0.62 in. + 0.04/-0.02 in.)
0.053­0.1614 mm (2.1­6.3 mils)
0.1397 mm (.0055 in.) max
40 mm (1.57 in.)
15.875­22.22 mm (0.625­0.875 in. ) Centered on media roll
L: 2.4­11.0 mm (0.09­0.43 in.) W: 12.7 mm (0.5 in.)

79 ZQ310 Plus and ZQ320 Plus User Guide

ZPL Bar Code Specifications and Commands

Linear & 2-D Bar Codes Available

Barcode (ZPL Command) Aztec (^B0) Codabar (^BK) Codablock (^BB) Code 11 (^B1) Code 39 (^B3) Code 49 (B4) Code 93 (^BA) Code 128 (^BC) DataMatrix (^BX) EAN-8 (^B8) EAN-13 (^BE) GS1 DataBar Omnidirectional (^BR) Industrial 2 of 5 (^BI) lnterleaved 2 of 5 (^B2) ISBT-128 (^BC) LOGMARS (^BL) Micro-PDF417 (^BF)

Rotation Angles

MSI (^BM) PDF-417 (^B7) Planet Code (^B5) Plessey (^BP) Postnet (^BZ) Standard 2 of 5 (^BJ) TLC39 (^BT) UPC/EAN extensions (^BS) UPC-A (^BU) UPC-E (^B9) Maxi Code (^BD)
QR Code (^BQ) 0°, 90°, 180°, and 270°

*Contains UFST from Agfa Monotype Corporation

80 ZQ310 Plus and ZQ320 Plus User Guide

CPCL and ZPL Font Specifications

CPCL Font Specification: 203 dpi (8 dots/mm)

Fonts
0 (Standard) 1 (min. width) 1 (max. width) 2 (OCR-A) 4 Size 0 (min. width) 4 Size 0 (max. width) 5 Size 0 (min. width) 5 Size 0 (max. width) 6 (MICR) 7

Matrix (in dots)
(HxW)
9 x 8 48 x 13 48 x 39 12 x 20 47 x 11 47 x 43 24 x 7 24 x 23 27 x 28 24 x 12

Min. Char. Size (HxW)
.044″ x .039″ .236″ x .064″ .236″ x .192″ .059″ x .099″ .232″ x .054″ .232″ x .212″ .118″ x .034″ .118″ x .113″ .133″ x .138″ .118″ x .059″

Max. CPI
25.4 15.6 5.2 10.2 18.5 4.7 29 8.8 7.3 16.9

· Standard Fonts: 25 bitmapped, 1 smooth, scalable (CG Triumvirate Bold Condensed)
· Optional Fonts: downloadable bitmapped/scalable fonts.
· International Character Sets (optional): Arabic, Cyrillic, Hebrew, Traditional Chinese (Scalable NotoMono), 24×24 Mkai, 16×16 New Sans MT, Vietnamese (Bitmap 16×16 Utah), Simplified Chinese (Hans.ttf, bitmapped: 24×24 Msung & 16×16 SimSun), Japanese (Scalable NotoMono), bitmapped 16×16 Square Gothic J MT, Korean (Scalable NotoMono) and Thai (Scalable, Angsana).
· Scalable text feature.
· Standard resident fonts can be rotated in 90° increments. · Supports user- defined fonts, and graphics and logos. · Text concatenation to assign different character styles. · Allows text magnification 1-16 times the original size. · Proportional and fixed-width fonts.
Contains UFST from Agfa Monotype Corporation

81 ZQ310 Plus and ZQ320 Plus User Guide

ZPL Font Specification: 203 dpi (8 dots/mm)

Font
A B C,D E F G H GS P Q R S T U V Ø

Matrix (in dots)
(HxW)
9 x 5
11 x 7 18 x 10 28 x 15 26 x 13 60 x 40 21 x 13 24 x 24 20 x 18 28 x 24 35 x 31 40 x 35 48 x 42 59 x 53 80 x 71 15 x 12

Type*
U-L-D U
U-L-D OCR-B U-L-D U-L-D OCR-A SYMBOL U-L-D U-L-D U-L-D U-L-D U-L-D U-L-D U-L-D U-L-D

Min. Char. Size (HxW)

Maz. C.P.I.

.044″ x .030″

33.3

.054″ x .044″

22.7

.089″ x .059″

16.9

.138″ x .098″

10.2

.128″ x .079″

12.7

.295″ x .236″

4.2

.103″ x .093″

10.8

.118″ x .118″

8.5

0.098 x 0.089

N/A

0.138 x 0.118

N/A

0.172 x 0.153

N/A

0.197 x 0.172

N/A

0.236 x 0.207

N/A

0.290 x 0.261

N/A

0.394 x 0.349

N/A

Scalable (Smooth) Font

*U=upper case, L=lower case, D=descenders

· Character Fonts: Standard bitmapped Zebra fonts: A, B, C, D, E (OCR-B), F, G, H, (OCR-A), GS, P, Q, R, S, T, U, V & Ø Smooth font (CG Triumvirate Bold Condensed).
· Supports Unicode UTF-8, UTF-16, and several other single and multi-byte international character sets (Refer to ZPL programming guide for more details).
· Supports user-defined fonts and graphics, including custom logos.
· Bitmap fonts are expandable up to 10 times, height and width independent. Fonts E and H (OCR-B and OCR-A), however, are not considered in spec when expanded.
· Smooth scalable font Ø (CG Triumvirate Bold Condensed) is expandable dot-by- dot, height and width independent.
· Unicode Swiss 721 font available.

82 ZQ310 Plus and ZQ320 Plus User Guide

Printing in Chinese Fonts The information that follows provides details on how to print us-
ing Chinese fonts on the ZQ300 Plus Series printers.
Note: This printer ships in line print mode from the factory. It has the GB18030 encoding pre-selected at start up and has the GBUNSG24.CPF font preselected at start up. You can directly send GB18030 encoded text to the printer and it prints to the printer without any modifications to the settings. If you prefer to use the UTF-8 encoding rather than GB18030, issue the following command: ! U1 ENCODING UTF-8
There are two options to print Chinese fonts: UTF-8 or GB18030. To activate one of these modes, select the control language you will create your label in, which in this case is CPCL only.
To create your label in CPCL, you must add one of following two commands to your label in order to enable Chinese printing:
· For UTF-8, use ENCODING UTF-8 or COUNTRY UTF-8 · For GB18030, use ENCODING GB18030 or COUNTRY GB18030
Next you need to select the correct font to print in Chinese. The following fonts are provided for use in Chinese as follows:
· GBUNSG24.CPF (24×24 pixel bitmapped font) · GBUNSG16.CPF (16×16 pixel bitmapped font)
83 ZQ310 Plus and ZQ320 Plus User Guide

Below is a sample label sent in UTF-8 Encoding format:
! 0 200 200 225 1 PW 384 ENCODING UTF-8 T GBUNSG24.CPF 0 0 20 T GBUNSG24.CPF 0 0 46 T GBUNSG24.CPF 0 0 72 T GBUNSG24.CPF 0 0 98 T GBUNSG24.CPF 0 0 124 T GBUNSG24.CPF 0 0 150 PRINT
Below is a sample label sent in GB18030 Encoding format:
! 0 200 200 225 1 PW 384 ENCODING GB18030 T GBUNSG24.CPF 0 0 20 T GBUNSG24.CPF 0 0 46 T GBUNSG24.CPF 0 0 72 T GBUNSG24.CPF 0 0 98 T GBUNSG24.CPF 0 0 124 T GBUNSG24.CPF 0 0 150 PRINT
Note: The ZQ300 Plus Series printers do not ship with built in support for printing Chinese in ZPL.
Note: Depending on the characteristics of the media being used, such as media thickness and thermal sensitivity, print darkness setting may need to be adjusted in order to improve readability of small characters. Use print darkness control commands to increase or decrease print darkness as needed and as described in the Programming Guide (p/n P1012728-010).
84 ZQ310 Plus and ZQ320 Plus User Guide

USB Type-C to Type-A Communications Cable

Type-C Plug

Pin

Signal

Name

A1,B1, A12,B12

GND

Wire #
1

Wire
Signal Name GND_PWrt1

Type-A Plug

Pin

Signal

Name

4

GND

A4,B4,A9, B9
A5
B5

VBUS
CC VCONN

2 See Note 1

PWR_VBUS1

1

–

VBUS

A6

Dp1

3

UTP_Dp

3

D+

A7

Dn1

4

UTP_Dn

2

D-

Shield

Braid

Shield

Shell

Shield

Notes:
1. Pin A5 (CC) of the USB Type-C plug shall be connected to VBUS through a resistor Rp(56 k +/- 5%).
2. Contacts B6 and B7 should not be present in the USB Type-C plug.
3. All VBUS pins shall be connected together within the USB Type-C plug. Bypass capacitors are not required for the VBUS pins in this cable.
4. All Ground return pins shall be connected together within the USB Type-C plug. 5. All USB Type-C plug pins that are not listed in this table shall be open (not connected).

Figure 28 · USB Type-C to Type-A Pinouts

Type-C

Type-A

A1

B12

A12

B1

Pin 1 Pin 4

85 ZQ310 Plus and ZQ320 Plus User Guide

Physical, Environmental and Electrical Specifications

Parameter Weight w/ battery, excluding media
Temperature
Relative Humidity

ZQ310 Plus
0.37 Kg (0.81 lbs.)

ZQ320 Plus
0.43 Kg. (0.95 lbs.)

Operating : -15­50°C (5­122°F)

Charging: 0­40°C (32­104°F)

Storage w/o battery: -20­60°C (-4­140°F)

Storage w/ battery: -25­45°C (-4­113°F)

Operating: 10­90% (non-condensing)

Storage: 10­90% (non-condensing)

Battery
Printer Input Power

Lithium-Ion, 7.2 VDC (nominal); 2280 mAHr, PowerPrecision+
5.0 VDC; 1.5A(max)

Ingression

Protection (IP)

54

Rating

86 ZQ310 Plus and ZQ320 Plus User Guide

Figure 29 · ZQ320 Plus Dimensions
49.5 mm (1.95 in.)

117.7 mm (4.63 in.)

130 mm (5.12 in.)

87 ZQ310 Plus and ZQ320 Plus User Guide

Figure 30 · ZQ310 Plus Dimensions
49.5 mm (1.95 in.)
130 mm (5.12 in.)
93.5 mm (3.68 in.)
88 ZQ310 Plus and ZQ320 Plus User Guide

ZQ300 Plus Series Accessories

Part # P1080867 CRD-MPM-5SCHGUS1-01
CRD-MPM-1SCHGUS1-01
SAC-MPM-3BCHGUS1-01
SAC-MPM-1BCHGUS1-01
MNT-MPM-VHDRD1-01 MNT-MPM-VHDRW1-01 PWR-WUA5V12W0US
CHG-AUTO-USB1
VAM-MPM-VHCH1-01
CBL-MPM-USB1-01 SG-MPM-SC31-01 SG-MPM-SC21-01 KIT-MPM-MDSPR5-01

Description
BELT,CLIP,Micro ZQ3 Plus
5-Slot Docking Cradle,ZQ3 Plus Series (includes PSU and US power cord)
1-Slot Docking Cradle,ZQ3 Plus Series (Includes Type A to Type C USB Cable and AC to USB Adapter with US power plug)
3-Slot Battery Charger,ZQ3 Plus Series (includes PSU and US power cord)
1-Slot Battery Charger,ZQ3 Plus Series (includes US power cord)
Vehicle Holder (Dashboard),ZQ3 Plus Series
Vehicle Holder (Windshield),ZQ3 Plus Series
AC to USB Adaptor,ZQ3 Plus Series (US power plug)
Cigarette to USB adaptor (12/24V to 5V); ZQ3 Plus Series
Vehicle adapter for ZQ3 Plus Series and TC51/TC56 mobile computer (includes open ended and cigarette lighter adapter cables)
Kit,USB Type A to Type C Cable
Kit,Soft Case,ZQ320 Plus
Kit,Soft Case,ZQ310 Plus
Kit,ZQ3 Plus Series,Media,Spacers

89 ZQ310 Plus and ZQ320 Plus User Guide

Appendix

Appendix A Serial Number and PCC Number Locations

IS 13252 (Part 1)/ IEC 60950-1

R-41004481

SN: XXZFJ1607000036

XXXXXX

Sertifikat Number: XXXXX/XXXXX/XXXX PLG ID: XXXX Contains NCC ID: XXXXXXXXXXXXXX
MSIP-CMM-ZTC-XXXXX

Contains FCC ID: XXXXX-XXXXXXXX; IC: XXXXX-XXXXXXXX
NTC: XXX-XXXXXXXX

ertified for use in Hong Kong
XXXXXXXXXX

PCC:

ZQ32-ACE1210-001

Serial # Barcode
PCC Barcode

90 ZQ310 Plus and ZQ320 Plus User Guide

Appendix B User Interface LED Charging Behavior

Power State On Off
Sleep Boot/Shutdown

Status

Healthy
Unhealthy N/A
Healthy
Unhealthy N/A
Healthy
Unhealthy N/A
Healthy
Unhealthy N/A

Charging Charge Fault Charge Complete Charging Charge Fault Charge Complete No Battery Charging Charge Fault Charge Complete Charging Charge Fault Charge Complete No Battery Charging Charge Fault Charge Complete Charging Charge Fault Charge Complete No Battery Charging Charge Fault Charge Complete Charging Charge Fault Charge Complete No Battery

Description
Solid Amber Fast Blinking Red (2 blinks/second) Solid Green Solid Red Fast Blinking Red (2 blinks/second) Solid Red (Battery Graph) Fast Blinking Green (2 blinks/second) Solid Amber Fast Blinking Red (2 blinks/second) Solid Green Solid Red Fast Blinking Red (2 blinks/second) Solid Red No indication Pulsing Amber Fast Blinking Red (2 blinks/second) Pulsing Green Pulsing Red Fast Blinking Red (2 blinks/second) Pulsing Red Sleep disabled when battery removed Slow Blinking Amber (1 blink/2 seconds) Fast Blinking Red (2 blinks/second) Slow Blinking Green (1 blink/2 seconds) Slow Blinking Red (1 blink/2 seconds) Fast Blinking Red (2 blinks/second) Slow Blinking Red (1 blink/2 seconds) (Battery Graph) Fast Blinking Green (2 blinks/second)

91 ZQ310 Plus and ZQ320 Plus User Guide

Appendix C Battery Disposal

The EPA certified RBRC Battery Recycling Seal on the Lithium-Ion (Li-ion) battery supplied with your printer indicates Zebra Technologies Corporation is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful life, when taken out of service in the United States or Canada. The RBRC program provides a convenient alternative to placing used Li-ion batteries into the trash or the municipal waste stream, which may be illegal in your area.
Important · When the battery is worn out, insulate the terminals with tape before disposal.
Call 1-800-8-BATTERY for information on Li-ion battery recycling and disposal bans/restrictions in your area. Zebra Technologies Corporation’s involvement in this program is part of our commitment to preserving our environment and conserving our natural resources.
Outside North America, follow local battery recycling guidelines. Product Disposal
The majority of this printer’s components are recycleable. Do not dispose of any printer components in unsorted municipal waste. Dispose of the battery according to you local regulations, and recycle the other printer components according to our local standards.
For more information, go to zebra.com/environment.
92 ZQ310 Plus and ZQ320 Plus User Guide

Appendix D Maintenance Supplies
In addition to using quality media provided by Zebra, it is recommended that the printer be cleaned as prescribed in the maintenance section on page 69. The following item is available for this purpose: · Cleaning Pen (12 pack): p/n 105950-035
93 ZQ310 Plus and ZQ320 Plus User Guide

Appendix E Using Zebra.com
The following examples illustrate the search function on Zebra’s website for finding specific documents and downloads.
Example 1: Find the ZQ300 Plus Series User Guide
1. Go to zebra.com/support. 2. Scroll down and type a printer name in the search box.
3. Scroll down on the ZQ300 Plus Series page for printer support pages.
94 ZQ310 Plus and ZQ320 Plus User Guide

4. Click Get Support for How-To videos, manuals, drivers, firmware and software and utilities.
5. Click an expanded menu for various support topics.
95 ZQ310 Plus and ZQ320 Plus User Guide

Appendix F Contact Support
Go to zebra.com/contact to contact us with a specific problem with your printer, and have the following information on hand: · Model number/type (for example, ZQ620 Plus) · Unit serial number (go to “Appendix A”) · Product Configuration Code (PCC) (go to “Appendix A”) Contact and request support, or find your solution by: · Submitting an online inquiry · Requesting repair services · Searching through the Discussion Forum · Requesting support for Matrox Imaging Support products · Initiating a chat through Services Virtual Assistant
To contact support by phone, select your location from the drop-down menu and use the numbers provided.
96 ZQ310 Plus and ZQ320 Plus User Guide

Index
A
Accessories 3-Slot Battery Charger 19 1-Slot Battery Charger 18 AC-to-USB Adapter 17 5-Bay Docking Cradle 20 1-Bay Docking Cradle 21 Belt clip 50 list of 73 Shoulder Strap 51
B
Battery, charging 17 Battery, installing 15 Battery, tape insulator 14 Battery, removing 13 Battery, safety 16 Black Mark Dimensions 25 BluetoothTM Minimum Security Modes 45
C
Cable Communication 41 Charger Safety 16 Cleaning
general instructions 53 Communications
with a cable 41 Configuration Label
printing 38 sample 60
D
Designing Labels 24 Draft Mode 39
F
Font & Barcode Specs ZPL 65
G
Getting Ready to Print 13
I
Introduction to ZQ300 Plus Series Printer 7
K
Keep-Out Areas 29
L
Label Design 24
M
Media loading 30 spacers 31

N
NFC Tag 47
O
Operator Controls 32
P
Preventive Maintenance 53 Power Save Mode 39 Programming language
ZPL/CPCL 7
S
Safety Precautions battery 16 charger 16
Shoulder Strap 51 Sleep Mode 38 Software 7 Soft Case 52 Specifications
Media 63 Memory/Communications 63 Physical 70 printing 63
T
Technical Support, contacting 80 Troubleshooting
Communications Diagnostics Mode 58 control panel indicators 56 Troubleshooting tests 58 printing a configuration label 38
ZQ320 Plus configuration label example 60 Troubleshooting Topics 56
W
Wearing the Printer 50 Wireless communications
BluetoothTM radio 44 WLAN Overview 48
Z
Zebra Setup Utilities 43 Zebra Printer Setup Utility (Android) 43 ZPL Font and Bar Code Specifications and Commands 64

97 ZQ310 Plus and ZQ320 Plus User Guide

Zebra Technologies Corporation
3 Overlook Point Lincolnshire, IL 60069 USA
www.zebra.com

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