SOLARMG SG-ALESS7KW EV Charging Stations User Manual

: August 9, 2024
: SOLARMG

SG-ALESS7KW EV Charging Stations

Specifications

Model: SG-ALESS7KW & SG-ALESPL22KW
Type: EV Charging Stations
Operating Conditions: Indoor Use Only
Interface: LED Display, RFID Access Control
Warranty: Carry-in warranty, refer to Terms &
Conditions

Product Overview

Exterior view

The charging station features a sleek design with durable
construction.

Bottom view

The bottom view shows the connectors and mounting options.

Identification label

The label contains important information such as model number
and serial number.

User interface

The user interface includes LED indications for SG-ALESS7KW and
a display for SG-ALESPL22KW.

LED indications of the SG-ALESS7KW

LED lights indicate the charging status and any alerts.

Display of the SG-ALESPL22KW

The display shows charging information and status indicator
symbols.

Access control for local authorization (RFID)

RFID technology allows for secure access to the charging
station.

Installing the Master Key

Follow instructions to securely install the Master Key for
access control.

Adding and removing charge cards in the local database

Manage authorized users by adding or removing charge cards.

Removing the Master Key

Properly remove the Master Key when needed.

Product Usage Instructions

Safety and Usage Instructions

Before using the charging station, read the safety instructions
carefully.

Responsibilities of the owner and/or operator

The owner/operator should ensure proper installation and
maintenance of the charging station.

Intended use

The charging station is designed for electric vehicle charging
under specified operating conditions.

FAQ

Q: What should I do if an error message is displayed on the

charging station?

A: Refer to the error codes list in the manual to troubleshoot
the issue. If needed, contact your charge point supplier with the
serial number for support.

SG-ALESS7KW & SG-ALESPL22KW
–
EV Charging Stations
User Manual

About this manual

3

1.1

Copyright

3

1.2

Trademarks

3

1.3

Languages

3

1.4

Purpose and intended audience

3

1.5

Service and warranty

3

1.6

Disclaimer

3

1.7

Explanation of text instructions used

3

Safety and usage instructions

4

2.1

Responsibilities of the owner and/or

operator

4

2.2

Intended use

4

2.2.1 Operating conditions

4

Product overview

6

3.1

Exterior view

6

3.2

Bottom view

7

3.3

Identification label

7

3.4

User interface

7

3.4.1 LED indications of the SG-ALESS7KW

7

3.4.2 Display of the SG-ALESPL22KW

8

3.4.2.1 Status indicator symbols

8

3.4.3 Access control for local authorization (RFID) 9

3.4.3.1 Installing the Master Key

9

3.4.3.2 Adding and removing charge cards in the

local database

9

3.4.3.3 Removing the Master Key

10

Operation

11

4.1

Socket model: Start charging with charge

card

11

4.2

Socket model: Stop charging with charge

card

11

4.3

Socket model: Start charging with

Plug&Charge

12

4.4

Socket model: Stop charging with

Plug&Charge

12

4.5

Fixed cable model: Start charging with

charge card

13

4.6

Fixed cable model: Stop charging with

charge card

13

4.7

Fixed cable model: Start charging with

Plug&Charge

14

4.8

Fixed cable model: Stop charging with

Plug&Charge

14

Maintenance

15

5.1

Cleaning

15

Error codes and troubleshooting

16

Waste electrical and electronic

equipment (WEEE)

20

TABLE OF CONTENTS
I

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1. ABOUT THIS MANUAL

1.1 Copyright
The reproduction, distribution and utilization of this document, as well as the communication of its contents to other parties without explicit authorization by SOLARMG or one of its affiliates, is strictly prohibited.
1.2 Trademarks
Any unauthorized use of the trademarks is therefore illegal.
1.3 Languages
The English version of this document is the original source. Documents in other languages are translations of this source.
1.4 Purpose and intended audience
This manual applies to the SG-ALESS7KW & SGALESPL22KW (in this document also indicated “charging station”).
This manual is intended for the operator and owner (electrotechnical layman) of the charging station(s). It gives instructions for safe operation and useful information.
1.5 Service and warranty
If an error message is displayed (for models equipped with a display), refer to the error codes list to take the appropriate measure. When contacting your charge point supplier, always have the serial number of your charging station available to facilitate quick support. Your charge point supplier provides support to you.
The applicable Terms & Conditions of the carry-in warranty can be found here: Warranty.
1.6 Disclaimer
This document has been subjected to rigorous technical review before being published. It is revised at regular intervals, and any modifications and amendments are included in the subsequent issues. Although SOLARMG has made its best efforts to keep the document as precise and up-to-date as possible, SOLARMG does not assume any liability for defects and damage which results from the use of the information contained herein.
Any deviation to the products as assembled by SOLARMG including, but not limited to, customerspecific modifications to the product such as the placement of

stickers, SIM cards or the usage of different colors (all referred to as ‘Customization’) may affect the final product, its experience, appearance, quality and / or lifespan (the Customized Product). SOLARMG is not liable for any damage to, or caused by, the Customized Product if this damage is caused by this applied Customization.
SOLARMG shall not be liable in any way, for any kind of damage, and the (carry in) warranty for the product and the accessories shall not apply in the following cases: · Failure to comply with the instructions in this manual in
general and with the operating conditions specifically. · Improper use. · External damage. · Installation, commissioning or faulty repair or
maintenance by unqualified persons. · Failures from the grid or the GPS / GPRS provider. · Modification or configuration of the product or
accessories without the knowledge of . · Use of spare parts not approved or manufactured by
SOLARMG. · The charging station is used outside its operating
conditions as stated in this manual. · Situations have occurred that are beyond the control of
SOLARMG (force majeur). · Malfunction of an open charge point back office. · Damage to the electrical vehicle.
1.7 Explanation of text instructions used
Safety warnings and precautions are indicated in this document as follows:
DANGER
Signal word used to indicate an imminently hazardous situation which, if not avoided, will result in death or serious injury.
WARNING
Signal word used to indicate a potentially hazardous situation which, if not avoided, could result in death or serious injury
CAUTION
Signal word used to indicate a potentially hazardous situation which, if not avoided, could result in minor or moderate injury.

NOTE
Signal word used to provide additional information or information on possible product damage.

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2. SAFETY AND USAGE INSTRUCTIONS

2.1 Responsibilities of the owner and/or operator As an operator without specialist electrical training, you may only carry out activities on the charging station that do not require a qualified electrician. The operator is responsible for the proper and safe use of the charging station.
DANGER
Risk of injury and electrocution. Never open the charging station. Only a qualified electrician may open the charging station.
DANGER
Risk of injury and electrocution. Do not use the charging station if it is damaged or plugs and cables are defective. Contact a qualified electrician to repair the defects immediately.
· The operator is responsible for the safety of the charging cable.
· Prevent the charging cable from mechanical damage and handle them with care at all times.
· Inspect the charging cable on visual damage every time before using.
· Place the charging cable into the corresponding support or in your car after use.
Prior to installation of the charging station, the vicinity of the charging station shall be approved by the installer regarding certain criteria. However, as the surroundings of the charging station may change over time, the following safety advices apply at all times:
DANGER
Risk of injuries, explosion or fire. Do not use the charging station in the vicinity of explosive or highly flammable substances.
DANGER
Risk of injury and electrocution. Keep away children or individuals who are not able to assess the risks associated with using this product.
CAUTION
Risk of injury. Prevent pedestrians from tripping over cables.

CAUTION
Risk of injury. Prevent vehicles from driving over the charging cable.

NOTE
Error messages are only displayed on the SG-ALESPL22KW
If the charging station displays an error message, refer to the error codes list in this document to take the appropriate measure.
2.2 Intended use
The SOLARMG charging station is intended exclusively for charging electric vehicles. The charging station is for use in private and semi-public areas, such as private property, company car parks or depots, access to which is limited. When installed correctly, it may be used by untrained individuals.

DANGER
Risk of injury and electrocution. Installation, (de)commissioning and maintenance of the charging station may only be performed by a qualified electrician.
It is essential that the qualified electro-technical technician has: · Expertise on all relevant general and specific rules
regarding safety and incident prevention. · Comprehensive knowledge of applicable electrical
regulations. · The ability to identify risks and avoid potential hazards. · Received and read the installation instructions and
these operation instructions.
The SOLARMG charging station can be used as a single charging point for private use. In this case it is configured via the MyEve App or the ACE Service Installer by the installer of the charging station. The SOLARMG charging station can also be used in a group of several charging stations.
2.2.1 Operating conditions

Operating temperature Relative atmospheric humidity Electrical safety class Degree of protection (casing) IK protection (mechanical impact)

-25 °C to +55 °C 5 to 95 % Class I IP55 IK10

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2. SAFETY AND USAGE INSTRUCTIONS
NOTE
The operating temperature stated is under the following conditions: · A maximum charging power of 11 kW is only
guaranteed at an ambient temperature above 40 °C and below the stated maximum operating temperature. · The effect of direct solar radiation on the charging station is excluded. · The effect of a front cover with another color than RAL9016 is excluded. · The effect of Customizations applied on the charging station is excluded. · The stated charging performance is solely applicable to the charging station itself, actual performance is dependent on the vehicle and the grid connection.
5

3. PRODUCT OVERVIEW
3.1 Exterior view

E N

No. Description

1

SG-ALESS7KW model with socket

2

SG-ALESS7KW model with fixed charging cable

No. Description

3

SG-ALESPL22KW model with socket

4

SG-ALESPL22KW model with fixed charging cable

6

3.2 Bottom view Position of the identification label:

3. PRODUCT OVERVIEW
NOTE
When contacting your charge point supplier / operator, always have your type / article number and object number available to facilitate quick support.
3.4 User interface 3.4.1 LED indications of the SG-ALESS7KW

E N

Figure 3.1: Bottom view of charging station

No. Description

1

Identification label

3.3 Identification label The identification label shows the following information:

ACE0110825

No. Description

1

LED indicator

The SG-ALESS7KW is equipped with a LED. See the table below for the meaning of the different color
combination and flashing.

No. Description

1

OCCP charge point model name (consisting of

the platform name and the last five digits of the

article number)

2

Type / Article number

3

Object number (unique number per charging sta-

tion)

4

Technical specifications (such as the number of

phases, maximum charging current and voltage)

Status indications of the LED Stand-by, ready to use
Charge card accepted or cable connected
Communicating with vehicle or charging complete

Active charging session

7

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3. PRODUCT OVERVIEW
Status indicator symbols during smart EV charging (load balancing)
Load balancing OFF

Load balancing activated: reduced charging

Load balancing activated: charging paused
Status Indications for errors The charging station detected an error. Contact your charge point operator.
The presented charge card is not authorized for charging. Charging cable is connected but no charging occurs. 3.4.2 Display of the SG-ALESPL22KW

No.

Description

1

Charge point ID: Identification is determined by

the reseller or provider of the backoffice man-

agement system. This ID can be shared e.g. if

support is needed.

2

Date and time: these are set automatically by

a back office management system or during in-

stallation, using the MyEve app or the ACE Ser-

vice Installer. If the charging station does not

have a current time, this field is invisible.

3

Status information

4

Status indicator (symbols)

5

Current charging capacity to the connected ve-

hicle

6

Maximum charging capacity of the charge point

7

Energy consumed during the current charging

session

8

Duration of the current charging session

9

Usage instructions. In this field, instructions are

displayed. If an error occurs, an error code and

instruction will also be shown in this field.

3.4.2.1 Status indicator symbols

Figure 3.2: SG-ALESPL22KW

No.

Description

1

Display

Charge card accepted or cable connected Warning. Notification with error code

8

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3. PRODUCT OVERVIEW

Communicating with vehicle or charging complete

Error. Notification with error code

–kW

–.–kWh

–.–h

Charging session active, with charging speed indication

Progress bar

Once the Master Key is registered, it can be used to add or remove charge cards from the local database.
3.4.3.2 Adding and removing charge cards in the local database For every charge card held in front of the charging station, a sound signal will be given. Follow the on-screen instructions to manage access control:
NOTE
The Master Key cannot be used for charging. It is only used for access control of the charging station.
1. Hold the Master key in front of the RFID-reader

3.4.3 Access control for local authorization (RFID)
To control local user access to an SOLARMG charging station, install an RFID card as the `Master key’. With this Master Key, you can grant access to other RFID cards for using your charging station.
NOTE
Your charging station must be configured correctly in order to accept Master Keys. For stand-alone charging stations this functionality is automatically ON. If the charging station is delivered with a pre-programmed back-office management system, this functionality will be OFF.
3.4.3.1 Installing the Master Key 1. Select an RFID card, like the included SOLARMG charge
card. 2. Hold the RFID card in front of the card reader for 10
seconds. 3. After 10 seconds, the RFID card will be registered as
the Master Key. The following icon appears on the screen:

2. Hold the charge card you wish to add in front of the RFID-reader. The following symbol is displayed:
3. Hold the charge card you wish to remove in front of the RFID-reader. The following symbol is displayed.
4. To close the database, hold the Master Key again in front of the RFID- reader.
NOTE
If you have added or removed a RFID card in error, you can immediately hold it in front of the card reader to undo the action.

NOTE
The charging station does not recognize the RFID card and will give a warning first. Ignore the warning.
NOTE
The charging station will only recognize one RFID card as the Master Key.

NOTE
To prevent the local database from being `open’ to access control, the menu will close automatically if no card has been detected or removed after 10 seconds. The symbol will disappear from the display.

9

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3. PRODUCT OVERVIEW
3.4.3.3 Removing the Master Key A Master key can only be removed using the MyEve app or the ACE Service Installer. If necessary, you can ask for help from one of our technicians. This might, however, incur costs. Therefore, always keep the Master key in a safe location.
10

4.1 Socket model: Start charging with charge card

4. OPERATION

E N

4

SG-ALESS7KW
SG-ALESPL22KW
Figure 4.1: Starting the charging process with user authorization. Symbols shown on the user interface

–kW –kW—————- kWh
–.–h

No.

Description

1

Scan the charge card on the charging stations RFID-interface

2

Plug the charging cable into the socket

3

Plug the charging cable into the car

4

Charging in progress

4.2 Socket model: Stop charging with charge card

4

SG-ALESS7KW SG-ALESPL22KW

Figure 4.2: Stopping the charging process. Symbols shown on the user interface

No.

Description

1

Scan the charge card on the charging stations RFID-interface

2

Remove the charging cable from the socket

3

Remove the charging cable from the car

4

Leave the charging place

11

4. OPERATION
4.3 Socket model: Start charging with Plug&Charge

E N

SG-ALESS7KW SG-ALESPL22KW

Figure 4.3: Starting the charging process without charge card. Symbols shown on user interface

No.

Description

1

Plug the charging cable into the socket

2

Plug the charging cable into the car

3

Charging in progress

4.4 Socket model: Stop charging with Plug&Charge

—————–.–h

SG-ALESS7KW SG-ALESPL22KW

Figure 4.4: Stopping the charging process without charge card. Symbols shown on user interface

No.

Description

1

Remove the charging cable from the car

2

Remove the charging cable from the socket

3

Leave the charging place

12

4.5 Fixed cable model: Start charging with charge card

4. OPERATION

E N

4

SG-ALESS7KW
SG-ALESPL22KW

Figure 4.5: Starting the charging process with user authorization. Symbols shown on the user interface

No.

Description

1

Scan the charge card on the charging stations RFID-interface

2

Remove the charging cable from the charging station

3

Plug the charging cable into the car

4

Charging in progress

4.6 Fixed cable model: Stop charging with charge card

–kW –kW —————-kWh
–.–h

4

SG-ALESS7KW
SG-ALESPL22KW

Figure 4.6: Stopping the charging process. Symbols shown on the user interface

No.

Description

1

Remove the charging cable from the car

2

Scan the charge card on the charging stations RFID-interface

3

Plug the charging cable into the charging station

4

Leave the charging place

13

4. OPERATION
4.7 Fixed cable model: Start charging with Plug&Charge

E N

SG-ALESS7KW

SG-ALESPL22KW
Figure 4.7: Starting the charging process without charge card. Symbols shown on user interface

—————-.–h

No.

Description

1

Remove the charging cable from the charging station

2

Plug the charging cable into the car

3

Charging in progress

4.8 Fixed cable model: Stop charging with Plug&Charge

SG-ALESS7KW SG-ALESPL22KW

Figure 4.8: Stopping the charging process without charge card. Symbols shown on user interface

No.

Description

1

Remove the charging cable from the car

2

Plug the charging cable into the charging station

3

Leave the charging place

14

E N

WARNING
Risk of injury and electrocution. Installation, (de)commissioning and maintenance of the charging station must only be performed by a qualified electrician.
5.1 Cleaning Maintaining the casing of the charging station: · Annual cleaning, using water and a mild soap. Polish
the charging station with a wax that is also suitable for cars.
NOTE
The casing of the charging station can be damaged. Do not use any aggressive cleaning agents, high-pressure cleaner, scouring pads or similar.

5. MAINTENANCE

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6. ERROR CODES AND TROUBLESHOOTING

Code

Error message dis- Icon played

General error

001 Not able to charge. Please call for support.

Charging station related error
101 One moment please. Your charging session will resume shortly.

102 Not able to charge. Please call for support.

104 Not able to charge. Please call for support.

105 Not able to charge. Please call for support.

106 Not able to charge. Please call for support.

Possible cause

Possible countermeasures

Unknown general er- Contact the service department of your

ror.

charge point supplier.

DC fault current (>6mA) detected by charging station.

· One specific vehicle: Contact your car dealership.
· Multiple vehicles: Contact the service department of your charge point supplier.

Internal error. Unexpected or no voltage on output of power board.

· Contact the service department of your charge point supplier.
· Check powerboard.

Internal error. Volt- · Contact the service department of your age to low on internal charge point supplier. power supply (power · Check powerboard. board).

Internal error. No · Contact the service department of your communication with charge point supplier. internal power meter. · Check if internal power meter is configured
correctly.
· Check internal power meter.

Power interrupted by- · Contact your installation engineer.

internal RCD.

· Internal RCD (Type A: 30 mA AC) tripped.

108 Not displayed.
109 Not displayed. Installation related error

Not displayed.

Charging station con- · Contact the service department of your

figured as Plug &

charge point supplier.

Charge authoriza- · Configure Plug & Charge ID.

tion mode and Plug &

Charge ID is not con-

figured.

Not displayed.

No connection / connection lost to RFIDreader.

· Contact the service department of your charge point supplier.
· Check if RFID-reader is connected correctly.

16

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6. ERROR CODES AND TROUBLESHOOTING

Code Error message dis- Icon played
201 Error in installation. Please check installation or call for support.

Possible cause

Possible countermeasures

Protective earth not connected or unstable.

· Contact your installation engineer. · Recommended earth resistance of the
installation < 100 Ohm.

202 Input voltage too low, not able to charge. Please call your installer.

Supply voltage below Contact your installation engineer. 210 VAC.

206 Temporary set to unavailable. Contact CPO or try again later.

Charging station is set to inoperative by the charge point operator / the charging station is updating.

Contact your charge point operator. · Firmware update in progress.

208 Not displayed.

Not displayed.

Supply voltage above · Contact the service department of your

275 VAC.

charge point supplier.

· Check voltage levels.

209 Not displayed.

Not displayed.

No connection / connection lost to DSMR4.x / SMR5.0 (P1) smart energy Meter.

· Contact the service department of your charge point supplier.
· Check DSMR4.x / SMR5.0 (P1) smart energy Meter connection.

210 Not displayed.

Not displayed

No connection / connection lost to Modbus TCP/IP energy meter / energy management system.

· Contact the service department of your charge point supplier.
· Check Modbus TCP/IP energy meter / energy management system.

211 Not able to lock cable. Please call for support.

Unable to move locking motor during build-in self-test.

· Contact your installation engineer. · Check if locking motor is connected
correctly. · Check if locking motor can move.

212 Error in installation. Please check installation or call for support.

Missing phase in installation.

· Contact your installation engineer. · Check voltage levels.

213 Not displayed. Vehicle related error

Not displayed.

No connection / connection lost to TIC smart energy Meter.

· Contact the service department of your charge point supplier.
· Check TIC smart energy Meter connection.

17

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6. ERROR CODES AND TROUBLESHOOTING

Code 301

Error message dis- Icon played
One moment please your charging session will resume shortly.

Possible cause

Possible countermeasures

Unknown error in communication with car.

· Check car and charging cable. · Otherwise contact the service department
of your charge point supplier.

302 One moment please your charging session will resume shortly.

Safety measure, Vehi- · One specific vehicle: Contact your car cle draws more power dealership. than allowed / did not · All vehicles: Contact the service reduce power in time department of your charge point supplier. according to the IEC 61851 standard.

303 One moment please your charging session will resume shortly.

Safety measure, vehicle has started and stopped charging to often within 1 minute.

· Check car and charging cable. · Otherwise contact the service department
of your charge point supplier.

304 Charging not started yet to continue please reconnect cable.

Cable connected for more than 2 minutes without starting a charging session.

· Reconnect cable and start charging session within 2 minutes.
· Otherwise contact the service department of your charge point supplier.

Ambient or equipment related error (user, plug, cable, weather conditions etc.)

401 Inside temperature high. Charging will resume shortly.

Temperature inside the charge point above 70 degrees Celsius.

Unexpected: · Ambient temperature. · No EV charging.
Contact the service department of your charge point supplier.
Expected: · Ambient temperature. · Installed in direct sunlight. · EV charging.
Contact your installation engineer.

402 Inside temperature low. Charging will resume shortly.

Temperature inside the charge point below -40 degrees Celsius.

· Unexpected ambient temperature.
Contact the service department of your charge point supplier. · Expected ambient temperature.

404 Not able to lock cable. Please reconnect cable.

Unable to lock the charging cable.

Contact the service department of your charge point supplier. · Check socket and charging cable plug.
· Check if the lock motor can move freely.

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6. ERROR CODES AND TROUBLESHOOTING

Code 405
406
407

Error message dis- Icon played

Possible cause

Possible countermeasures

Cable not supported. Please try connecting your cable again.

Measure PP resistance of the charging cable is out of range according to the IEC 61851 standard.

· One specific cable: Issues with other charge points.
Cable broken · All cables: No issue with other charge point.
Contact the service department of your charge point supplier.

No communication with vehicle. Please check your charging cable.

Monitored CP voltage · One specific cable: Issues with other charge

level is out of range points.

according to the IEC Cable broken

61851 standard.

· All cables: No issue with other charge point.

Contact the service department of your charge point supplier.

Not displayed.

19

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7. WASTE ELECTRICAL AND ELECTRONIC EQUIPMENT (WEEE)
Electrical and electronic equipment contains materials, components and substances that may be hazardous and present a risk to human health and the environment if not handled correctly. Equipment marked with the illustrated crossed out wheeled bin is electrical and electronic equipment. The crossed out wheeled bin indicates that this waste must be collected separately and must not be discarded together with household waste. Refer to your local authority for collection schemes under which residents can dispose waste electrical and electronic equipment at a recycling center or other collection points.
20

_C ontact
SOLARMG Srl Via Enrico De Nicola 9 52025 Montevarchi AR Italia
Contact:
Phone: Website:

sales@solarmg.it support@solarmg.it

assistenza@solarmg.it

+39 055 9110077 solarmg.it