breezeline E911 Telecommunication Relay Service User Guide
- July 26, 2024
- breezeline
Table of Contents
breezeline E911 Telecommunication Relay Service
Product Information
Specifications
- Product Name: Breezeline Voice over Internet Protocol Service
- Features: Enhanced 911 (E911) emergency calling, Telecommunications Relay Service (TRS)
- Availability: Available in all 50 states, District of Columbia, Puerto Rico, and all U.S. territories
Product Usage Instructions
E911 Emergency Calling Service
To ensure proper functioning of the E911 feature:
- Keep the Voice Service connected to a power source, like an active wall socket.
- During a power outage, consider purchasing a battery backup for uninterrupted service.
- Update your service address with Breezeline representatives if relocating the equipment.
- Refer to the Residential Subscriber Agreement for detailed information.
Telecommunications Relay Service (TRS)
To utilize TRS for calls involving hearing or speech disabilities:
- Dial 711 on your phone, TTY, TDD, or TT to connect to a TRS communications assistant.
- The assistant facilitates text-to-speech and speech-to-text communications between parties.
- Available 24/7 for local or long-distance calls.
Frequently Asked Questions (FAQ)
-
Q: What should I do if the E911 feature is not working during an emergency?
A: Ensure that your Voice Service is connected to a power source and consider purchasing a battery backup for uninterrupted service. If issues persist, contact Breezeline Customer Service at 888-536-9600. -
Q: How can I update my service address for E911 calls?
A: Simply dial 611 to speak with a Breezeline representative who can assist you in updating your service address to ensure accurateemergency response.
E911, Telecommunication Relay Service (TRS), Rural Call Completion
Information
Breezeline voice over Internet protocol service (“Voice Service”) provides
Enhanced 911 (E911) emergency calling access to police, fire and medical
services.
Important 911 and E911 information
Please read below. Failure to follow the instructions may result in an
interruption of service.
Our E911 emergency calling service will automatically send your phone number
and service address to local authorities if you’re unable to do so. Please
note that this feature relies on your local public safety system supporting
it. If you are in an area where this service is not available, you’ll be asked
to provide your phone number and address when you call 911.
To ensure our Voice Service works properly, it needs to be connected to a
power source, like an active wall socket. Please keep in mind that the E911
feature won’t work if your Voice Service is interrupted or not functioning for
any reason, such as a power outage that lasts beyond battery backup (if
purchased), a Breezeline network outage, or if your service is disconnected at
your request or due to non-payment.
As an extra precaution during a power outage, you can purchase a battery for
backup for your Breezeline Voice Service. This way, you’ll still be able to
call 911 even when the power is out. Please note that, in a power outage you
should have an alternate phone option that doesn’t require a power source in
your home, at all times.
The rates and ordering information for batteries are posted at
https://shop.surfboard.com/atlanticbroadband-store/. You can also call
Breezeline Customer Service
888-536-9600 for assistance.
When we set up your Voice Service, we make sure your service address matches
the information you give us and verify its accuracy. If you ever relocate the
Voice Service equipment to a different place, it’s crucial to update your new
location. If you don’t update it, your E911 calls might reach the wrong
emergency services or provide the wrong address to responders. To update your
location, simply dial 611 to speak with one of our Breezeline representatives.
Information about E911 service is also included in your Residential Subscriber
Agreement available anytime online at
https://www.breezeline.com/assets/documents/954314_ResidentialSubscriberAgreementRev6-14-2022-1.pdf
Telecommunications Relay Service (TRS)
Telecommunications Relay Service or TRS, is a toll-free service available 24/7 to all Breezeline Voice Service customers that allows people with hearing or speech disabilities to place or receive calls over the telephone to a party that may or may not have a hearing or speech disability. This service is available with local or long distance calls and is available in all 50 states, District of Columbia, Puerto Rico, and all U.S. territories.
How does it work?
As a Breezeline voice customer, simply dial 711 on your phone, teletypewriter
(TTY), telecommunications device for the deaf (TDD), or a text telephone (TT)
and you will be connected to a TRS communications assistant that will help
with the call by providing text-to-speech and speech-to-text communications
between you and the receiving party. You may also receive a 711 call from an
individual using the same process.
What about 911?
TRS should not be used to place a 911 call. If you have an emergency, you
should dial 911 on your TTY or other device. All 911 Call Centers support
calls with the use of TTY or similar equipment. For more information, please
visit the FCC website located at
https://www.fcc.gov/sites/default/files/711_for_telecommunications_relay_service.pdf
.
Rural Call Completion
If you are having issues with rural call completion, please report them via
e-mail to
rcc_carriersupport@breezeline.com,
or call us at 973-438-2580, with the
description of the issue, the date of the occurrence, the initiating and
terminating phone numbers of the failing call, and your contact information.
We are here to assist you!
The Breezeline Team