COPELAND XWEB EVO Series Bulletin Dixell Instructions
- July 31, 2024
- Copeland
Table of Contents
COPELAND XWEB EVO Series Bulletin Dixell
Product Information
Specifications:
- Product Name: XWEB EVO series
- Firmware Version: 5.8.7
- Manufacturer: Copeland Controls S.r.l.
- Minimum Compatible Version: 4.3.0
Product Usage Instructions
Updating the Firmware:
- Ensure your XWEB EVO is at least on version 4.3.0 or later.
- Download the new firmware version 5.8.7 from the provided link: Firmware Update.
- Connect a USB drive to the device.
- Press the Load button on the XWEB EVO.
- Follow the on-screen instructions to complete the update process.
Frequently Asked Questions
- Q: Can I directly update from version 4.2.0 to 5.8.7?
- A: No, you must first update to version 4.3.0 before proceeding to 5.8.7.
- Q: Where can I find the detailed list of changes in version 5.8.7?
- A: The full change log is available at this link.
May 2024 BULLETIN
Product Bulletin
New firmware version 5.8.7 for XWEB EVO series
Copeland Controls S.r.l., with a focus on continuously im proving its products
and m eeting m arket dem ands, is pleased to announce that the new firmware
version 5.8.7 for the XWEB EVO family is now available. The update introduces
functional and security im provem ents and is applicable to XWEB EVO version
4.3.0 and later. We recommend downloading and installing the update as soon as
possible.
Important security notice
At Copeland, we prioritize the security and safety of our customers and their
systems. We want to emphasize the importance of implementing security best
practices when using our devices to protect against potential security
threats. This version, among other features and fixes, introduces improvements
against potential security threats that may arise when XWEB is exposed to the
internet. However, please adhere to all instructions and specifications
included with the device manual, and follow security best practices, including
but not limited to the following: · Never exposing XWEB to the broader
internet · Configuring your firewall to restrict access to administrative
protocols, like SSH · Configuring your network to restrict inbound and
outbound communications to and from the control system · Ensuring default
account passwords are updated and all passwords align with industry best
practices · Configuring and enabling HTTPS for web-based traffic but not
exposing the controller’s web interface to the
broader internet
Updates to XWEB EVO from version 4.3.0
Manual update (using the USB and Load buttons) to version 5.8.7 is exclusively
applicable to XWEB EVO version 4.3.0 and later. To manually update from
versions prior to 4.3.0, it is necessary to first update XWEB EVO to version
4.3.0 and then to 5.8.7.
Copeland Controls S.r.l. | Z.I. Via dell’Industria, 27 32016 Alpago (BL) ITALY
– copeland.com – dixell@copeland.com ©2024 Copeland LP. All rights reserved.
Availability
Updates will be available from either the XWEB m enu SYSTEM / Updates |
Network (if XWEB is correctly connected to the internet) or on website:
https://webapps.copeland.com/Dixell/Pages/SystemSoftwareUpdate Note: the files
for the update usually have a .ZIP extension; don’t extract the files to
upload them to the system. The firm ware update is available for all XWEB EVO
m odels and can be applied to m achines that are already installed and
configured. Please contact our Customer Service department for assistance in
downloading and installing the update or for further inf orm ation.
Change log
The full list of changes and fixes is available at
https://webapps.copeland.com/Dixell/Pages/SystemSoftwareUpdate
Copeland Controls S.r.l. | Z.I. Via dell’Industria, 27 32016 Alpago (BL) ITALY
– copeland.com – dixell@copeland.com ©2024 Copeland LP. All rights reserved
1. INTRODUCTION
Congratulations for having purchased this product.
XWEB represents one of the most advanced monitoring, control and supervision
systems available on the
market today. The user will benefit from a power device, which is easy to use
and highly customisable for all
requirements. It uses the most advanced technology for displaying the web
pages and is based on the
Linux™ operating system which guarantees its efficiency and reliability. The
hardware is based on highly
reliable industrial boards that require practically no maintenance whatsoever.
The web interface is made available locally on the XWEB3000/5000 models a
monitor, mouse and keyboard.
A local interface on display and keyboard, is also available on the XWEB500
model.
In remote and for all models you can use the web interface, connecting from a
regular home computer with
an Internet browser, such as Internet Explorer or Mozilla Firefox.
XWEB, for the 300D/500D models can easily be on DIN guide. The wall 500 model.
The 19” rack or desk
3000/5000 models.
XWEB is designed and bases its operation not only on the Dixell network of
controllers. Its main applications
are supermarkets of any size, industrial refrigeration and air conditioning.
In addition to the normal monitoring systems, XWEB provides:
– the recording of temperatures in compliance with food hygiene standards UNI
EN 12830, HACCP
– the tracking and management of system and control alarms (and centralised
management for the
XCenter product)
– the management of controllers with planned operations (only for
500D/500/3000/5000 versions)
– the programming of controller parameters
– Compressor Plant Management (Compressor Rack Optimiser, CRO). To better
manage the availability
of cooling power (only for the 500 and 5000 models)
– and much more
The following tools are added to the XWEB 5000 models:
– Supervision (SPV). For load control, light control, etc.;
– Anti-Sweat Heater Control (DEWP). Useful for the management of the anti-
sweat heaters
These tools are particularly useful for Energy Saving optimisation.
2. THE RECIPIENTS OF THIS MANUAL
The contents of this manual are intended for professional users, such as the
XWEB installer and/or its end
user. The configuration and usage procedures of the XWEB are an integral part
of this manual. Users may
be professionals such as energy-managers or supermarket directors.
In addition to this manual, we also recommend reading the installation manual
provided in paper form, inside
the product package, and in electronic form on the Dixell site, under the
“manual” section.
3. USARE XWEB
In its configuration, the XWEB system requires connection to its interface of
Modbus devices. Make sure
that:
1. the controller network is suitably connected paying particular attention
to the configuration of the
device addresses, to avoid non-admitted duplications.
2. all devices are properly powered. Create the list of all connected
devices. Then compare this list
with the number of devices effectively detected by means of the automatic
procedure.
The XWEB allows for the management of different device lines (also called
“nodes”), which can use different
types of physical connections and configurations for communication. Obtain the
network documentation.
XWEB allows the management of different lines of devices (also called “nodes”)
that can use different types
of physical connections and configurations for communication. Obtain the
documentation related to the
network.
The PC that you wish to use for the connection must fulfil and support the
minimum characteristics for
installation and use:
In the following sections, general information is provided on the possible
network configurations, suitable for
connection between XWEB-EVO and your computer. From the start we recommend
following the advice of
an IT expert and/or your network administrator to assess which configurations
are most suited to your needs.
Antivirus, firewall and toolbar software (for example YAHOO and/or GOOGLE) can
impede you from viewing
XWEB-EVO pages correctly. We recommend checking the configuration of this
software and adding their
XWEB-EVO IP addresses to the list of safe sites. With firewalls, make sure
that ports 80 and 22 are mapped
towards XWEB-EVO so that it can be reached from outside..
➢ The data item displays the actual or archive data
➢ The alarms item displays the actual or archive data
➢ The utility item allows access to the RS485 line test
➢ The mute buzzer item allows interrupting the buzzer noise, potentially
active in case of alarm
CURRENT DISPLAY AND SETPOINT CHANGE and command sending
You can select a tool from the current data menu and change its setpoint. The
current view is as follows:
R S 1 – 0 0 2 N e w _ X R 1 7 0 C
. > – – – – – A N A L O G – – – – – – <
E v a p o r a t o r ( P b 2 – 7 .
R o o m ( P b 1 ) – 1 0 . 8 ° C
– – – – – S T A T U S – – – – – – <
O n : O N
– – – – – S E T P O I N T – – – – <
S e t P o i n t 1 . 3 ° C
– – – – – A L A R M – – – – – – – <
E E P R O M F a i l u r e : O f f
E r r o r P b 3 : O f f
E r r o r P b 1 : O f f
O p e n D o o r : O n
– – – – – I N P U T – – – – – – – <
G e n e r i c A l a r m : O f f
– – – – – O U T P U T – – – – – – <
C o o l i n g : O f f
A l a r m : O f f
D e f r o s t : O f f
To modify the current setpoint, move over the setpoint and press ENTER, modify the set using the “up
arrow”, “down arrow” keys and press ENTER.
ARCHIVE DATA
From the archive data menu you can select a tool and the variable of interest (e.g. “Room (Pb1)” probe) and
scroll the value over the selected time periods.
Please select “circular data” to retrieve the samples
R o o m ( P b 1 )
1 8 / 0 9 / 2 0 1 5 1 1 : 5 1 : 2 3 – 1 0 . 8 ° C
1 8 / 0 9 / 2 0 1 5 1 1 : 4 6 : 2 3 – 1 0 . 8 ° C
1 8 / 0 9 / 2 0 1 5 1 2 : 0 1 : 2 3 – 1 0 . 8 °
ALARMS DISPLAY
The alarms are displayed by entering username and password valid for their display from the alarm menu
1. Current and active
A c t i v e A l a r m s
5 9 ( R S 1 – 0 0 2 ) N e w X R 1 7 0 C
5 8 ( R S 1 – 0 0 2 ) N e w X R 5 7 0 C
5 7 ( R S 1 – 0 0 2 ) N e w X R 1 7 0
Selecting the alarm shows its details The information shown is like those in
the example:
A c t i v e A l a r m s
. C o d e : 5 9
A d d r e s s : R S 1 – 0 0 2
D e v i c e : N e w X R 1 7 0 C
C a t e g o r y D e f a u l t
N a m e : O p e n D o o r
S t a r t : 2 0 1 5 / 9 / 1 8 1 0 : 1 1 :2 8
E n d : A c t i v e
D u r a t i o n : A c t i v e
2. From archive
A l a r m A r c h i v e
. C o d e : 6 9
A d d r e s s : R S 1 – 0 0 2
D e v i c e : N e w _ X R 1 7 0 C
C a t e g o r y D e f a u l t
N a m e : O p e n D o o r
S t a r t : 2 0 1 5 / 0 9 / 1 8 1 4 : 4 5 : 1 3
E n d : 2 0 1 5 / 0 9 / 1 8 2 1 : 4 3 : 1 4
D u r a t i o n : 0 6 h 5 8 m
T e r m i n a t e d B y S E L F
N o t e s P r e s e n t
N o t i f y N o t P r e s e n t
3.3.2 MENU MENU
By pressing the MENU key from the main screen, the user accesses the menu
M e n U
S e t u p
V i e w
D e v i c e C o m m a n d
The complete menu is composed of
The user will be directed to the “login” page. From which all users will
consistently have access to the
system’s user interface. Enter Username and Password to access the system. If
the entered details are
correct the homepage is loaded, otherwise repeat the operation. Pay attention
to the presence of
alphanumeric characters or capital letters in the password.
The combobox below the password indicates to the system with which language
the interface is to be used;
if “User Default” is selected, the language used will be that set in the
system for the user.
You can only connect to a system being accessed for the first time, which has
just completed the “initial
wizard” procedure, with:
Username: Admin
Password Admin
Attention: At the first access, for security reasons, XWEB EVO asks to insert
a new password.
The icon indicates that access to the user interface for non-administrator
users is blocked. This block
is normally executed to indicate a system maintenance operation by a
specialised operator.
The icon indicates an alarm situation (e.g.: high temperature). It will be
necessary to login with a valid
username and password to be able to recognise the type of alarm and to analyse
the system situation. The
alarm icon does not automatically assume that the XWEB has activated the relay
outputs (e.g. to pilot an
alarm siren) nor that someone has been notified of the alarm. This depends on
how the administrator has
decided to configure the XWEB.
3.4.2 INTERFACE WITH SYSTEM CONFIGURED
• DEVICES
• LAYOUT
• ANALYSIS
• TOOLS
• SYSTEM
3.4.2.1 DASHBOARD
The dashboard has several views of the device network status.
Where the tool network is displayed in graphical form, the tool box colour
indicates:
1. green in case of “no detected alarm” status;
2. red when at least one alarm has been detected;
3. grey when the tool is in maintenance mode
By clicking on the tool box, the interface moves to “Devices” for the selected
tool.
• “Active Alarms”
All active alarms detected by the tool network are listed
• “Blocks”
by hovering the mouse over a block, tooltip appears as shown below; the
information on the variables
displayed as per “devices settings”, and active alarms
The XWEB is able to send emails, generally to notify updates on the status of
alarms. To enable this
function, it is necessary to enable the service by completing the
configuration. The configuration parameters
can be supplied by your internet provider or by your network administrator.
The XWEB supports different types of authentication protocols:
– No authentication
– User/Name normal
– User/Name TLS (without STARTTLS)
– User/Name TLS
– User/Name SSL
The TLS protocol is associated with ports 25 and 587; the SSL protocol is
normally associated with port 465.
The XWEB is able to send short text messages via SMS. Various types of
services can be used:
• Netech Gateway. Visit the following link: http://www.netech.it/ir_smsalert
to configure the SMS. After
having completed the online registration form, you will receive an email with
an activation code that
you must include in the XWEB configuration.
• Via INTERNAL MODEM GSM/GPRS. If your XWEB is equipped with an internal GPRS
modem, you
will be able to use it to send messages using your phone credit.
• Via Sopen KOREA Gateway. If your XWEB is connected to the internet and you
want to send SMS
to Korea using the Sopen service (only available in Korea)
• Via RAVEN XE gateway. If you have connected a XE modem raven to the XWEB,
you will be able to
use it to send messages using your phone credit.
• MESSAGEBIRD: Once registered to the website www.messagebird.com, create the
access key to
be used in the XWEB EVO configuration. The access key relates to your credit
line, from which the
cost of each SMS to be sent from XWEB EVO will be downloaded.
Caution: in order to use the service, always make sure to have sufficient
credit for sending sms; from XWEB
EVO the credit check is available in the system configuration page: press on
“Check current balance”.
Alarm SMS sending in LIGHT format
In order to make the SMS messages more readable, the SMS format has been
extended to the LIGHT
option. Thanks to this function, the ModBUS address and the alarm code have
been removed to increase the
characters available to describe the device
The printer can be connected locally or use a network printer. To obtain a
list of tested printers, go to
www.dixell.com and visit the XWEB support section or click on the following
link:
http://www.emersonclimate.com/europe/ProductDocuments/DixellLiterature/PrintersXWEB.pdf
Local printer
Once you have selected the local printer, select the port that the printer is
connected to through means
of the Local printer list box and then select the correct print driver. If
your printer model is not listed,
select the model that is most similar in terms of name and presence from the
list.
Windows network printer
Once you have selected Windows Network Printer, the system automatically
searches for the available
network printers. After a few minutes (based on the size/complexity of the
network), the full list of printers
will appear. If your printer does not appear in the list, it cannot be used;
try to repeat the search
procedure. After having selected the printer, select the appropriate print
driver. If your printer model is
not listed, select the model that is most similar in terms of name and
presence from the list.
3.4.1.5 BACKUP
This procedure allows the user to save the system data and/or restore it if
required. It is possible to create a
backup on the XWEB memory or on the hard disc of the client’s PC as well as on
storage devices connected
via USB. Attention: the USB devices used for restore-backup, must only be
inserted before starting such
procedures and disconnected when these have been completed. The restore
procedure overwrites data
memorised on the XWEB. This means that restoring a backup returns the XWEB
status to that present on
the date when the backup was performed. When clicking on the icon, the user
must select which type of
operation is to be completed:
Backup
The procedure allows for the saving of data selected on the device selected in
“Destination”. The most
thorough backup is run by selecting all items. Press “Start backup” to
complete the operation.
Restore/Upload
The procedure allows for the recovering of data in the XWEB memory. The user
must select the backup data
source to be restored: The “Evo system backup disk” allows for the uploading
of a backup previously run in
the XWEB memory; The “Usb connected to evo” enables the recovery of data from
the USB device and
“Upload backup” allows for the remote uploading of a backup with the browser.
Once the data source has
been selected, select the data to be recovered from “Section”. Press “Start
restore” to complete the
operation
3.4.1.8 RESTORE SETUP
The user can configure the xweb starting from a backup file previously
executed with XWEB. Restore can be
carried out from files in the same XWEB system or present in other media
accessible to the browser
(typically a USB stick or PC folder or network server).
3.4.1.9 WIZARD SETUP
The user can configure the xweb starting from the XWEB default configuration.
The main parameters of the
same configuration can be seen and modified by scrolling the sections of the
“wizard setup” menu; when
modified, press the “Save” key to save it in the xweb memory.
The following image shows the sequence of operations to be performed before
being able to change page;
the page change is made by either changing the section from the WIZARD SETUP
menu or by changing the
section from the SYSTEM page combobox.
4. TRADEMARKS
Consider It Solved and Intelligent Store are trademarks and Emerson Climate
Technologies and the
Emerson Climate Technologies logo are service marks and trademarks of Emerson
Electric Co.
Windows and Internet Explorer are registered trademarks of Microsoft
Corporation in the United States and
other countries.
Oracle and Java are registered trademarks of Oracle and/or its affiliates.
Firefox is a registered trademark of the Mozilla Foundation.
Yahoo! is a registered trademark of Yahoo! Inc.
Linux is a trademark registered to Linus Torvalds.
Other names may be trademarks of their respective owners.
5. FAQS
5.1 MAINTENANCE PROCEDURE FOR XWEB300/500 MODELS
In case you need to disconnect XWEB to move it or to make cleaning, remember
that it should not be
opened for any reason, under penalty of immediate termination of the
guarantee. Please follow the following
procedure by observing the shape of the rear panel as per the installation
manual. The same is provided in
hard copy in the package and in electronic form on the website Dixell to the
‘manual’.
Unplug the external modem if present;
Disconnect the telephone line and / or LAN cable;
Disconnect terminals RS485, relays and digital input;
Now you can unplug the power cord and move XWEB;
5.2 MAINTENANCE PROCEDURE FOR XWEB3000/5000 MODELS
Should it be necessary to disconnect the XWEB to move it or for cleaning
purposes, remember that it should
not be opened for any reason, or the warranty will be deemed invalid. Follow
the procedure below, observing
the rear panel figure as per the installation manual. The same is provided in
paper form in the package and
in electronic form on the Dixell website, under section “Manuals”.
Press and quickly release the on/off power button;
Wait for all LEDs on the front to go off, including the PWR;
Disconnect external modem, if present;
Disconnect parallel printer or USB;
Disconnect monitor, keyboard and mouse;
Disconnect the telephone line and/or LAN network cable;
Disconnect RS485 terminals, relay and digital input
Now disconnect the power supply cable and move the XWEB;
Press and hold button to force the instant switch-off of the system. When
switch-off occurs
in this way, the XWEB records the event, but cannot guarantee the correct data
maintenance. The same applies for “forced” switch-offs which occur when the
power
supply cable is disconnected before the system is switched off.
5.3 HOW TO CHANGE XWEB TIME/DATE
Check the user and password first and then change date/time from the system
settings.
5.4 I CANNOT ACCESS THE SYSTEM WITH MY PASSWORD
Check upper and lower case. The XWEB system is sensitive to the letter case.
Warning of Temporary blocking of user access: each user is temporarily blocked
for 5 minutes if he failed to
enter the password for login 5 times in the previous 5 minutes. During the
account lockout period the login
page gives login error.
5.7 MY BROWSER CANNOT REACH THE XWEB
Check the cables in use starting from that connected to your PC’s network.
Once the cables have been
checked, check that the XWEB IP address can be reached: run the PING command
from the command line
to verify the correct routing of the packs on the network.
Example:
If no reply is received, your PC is unable to communicate with the XWEB. Check
the cables once again or
contact your network administrator. Attention, if a reply is received, it may
not come from the XWEB: it may
come from another device on the network. Also in this case, should you
continue to have difficulties
accessing via your browser, contact your network administrator for advice.
5.8 DISPLAYING OF INCOMPLETE OR INCORRECT PAGES FROM PC
The temporary browser files, also known by the name cache-files, may sometimes
prevent proper use of the
XWEB. This happens when, for example, an XWEB is replaced and is accessed
remotely using the same
web address.
To solve this problem, delete these temporary files from your computer. Their
deletion may vary depending
on your operating system and its settings. Refer to your PC/tablet
documentation and/or obtain the support
of a computer expert or your network administrator.
• To clear cache with MOZILLA FIREFOX
press CTRL + SHIFT + CANC
5.9 SOMEONE HAS RECEIVED A CONFLICTING MESSAGE ON THE IP ADDRESS
This may mean that the XWEB is using an IP address that is also being engaged
by another network
resource. We recommend changing the XWEB IP with a new, free address. If in
doubt on which address to
use, contact your network administrator.
5.10 HOW MANY CONTROLLERS CAN THE XWEB MANAGE
The XWEB300/500 can manage only one RS485 serial line, which can address up to
a maximum of 247
controllers. The maximum number of devices that can used depends instead on
the model purchased; for
example, models XWEB300D can handle up to18 addresses, while the XWEB500 can
handle up to 100
addresses.
The XWEB3000/5000 can manage two separate RS485 serial lines simultaneously,
for each of which it can
address up to a maximum of 247 controllers. Therefore it can address up to 494
controllers on serial 485 in a
Modbus-RTU network.
5.11 HOW THE ALARMS ARE MANAGED
The XWEB monitors the alarm statuses and notifies any variations according to
a configuration that must be
set by the user. The person configuring the XWEB must perform the following
steps in order to obtain a
complete configuration:
System. The XWEB system anticipates that all notifications to an external
media source (e.g. an email
server) are configured in the system settings.
Book. All recipients of the alarm notifications must be recorded in the system
and must have their Email/fax
contact details, or other, configured.
Controllers It is necessary to define the controller network from which the
XWEB will detect the alarm status
of the same controllers.
Alarms. It is necessary to define the rules according to which the detected
alarms must be notified. The
alarms are grouped into alarm-categories that define how the alarm must be
treated and to whom and how
they must be notified. This information is defined on levels (aka. delivery
settings).
5.12 HOW ARE THE ALARM EMAILS RE-SENT
The XWEB is often installed to notify alarms via email. This service can be
configured in various ways to resend emails, should the alarm conditions
persist over time:
1. The first type of re-send is carried out during the lifespan of the level,
where the emails are always
re-sent to the same recipients. The parameters affecting this type of re-send
are “Resend Time” and
“Resend life time”, in the level settings.
2. the second type of re-send is carried out through means of an increasing
notification level and the
consequent notification being sent to a new group of recipients. The
parameters affecting this type of
re-send are the entry order in the levels in the category parameters (see
image below) and the
“Resend life time” in level settings.
3. the third type of re-send is carried out through means of an increasing
notification interface and the
consequent routing of email notifications on its media. This means that should
the emails via the
LAN interface fail to send, it is possible to manage their re-sending via a
DIAL-UP (modem). The
parameters affecting this type of notification are illustrated in the
following image taken from the
System configuration parameter email section
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>