Pioneera DMH-2000NEX Dash AV Receiver System Firmware Update Instructions

Pioneera DMH-2000NEX Dash AV Receiver System Firmware Update

Specifications

• Model: Pioneer In-Dash AV Receivers
• Compatible Models: DMH-2000NEX
• Region: United States and Canada

Product Usage Instructions

Checking the Firmware Version:

1. Touch the key on the device.
2. Tap on [System Settings].
3. Scroll down and select [System Information].
4. Check the current firmware version (SOC) displayed.

Checking the Model Name:

1. Touch the key on the device.
2. Select [System Settings].
3. Scroll down and tap on [System Information].
4. Check the Model Name displayed.

Downloading Firmware Update Files:

1. Visit Pioneer’s website at Pioneer Support Downloads.
2. Locate your product model and download the firmware update files.
3. Extract the downloaded zip file to reveal the necessary update files.

Updating the Firmware:

IMPORTANT: Ensure vehicle is parked safely in a well-ventilated area with the engine running before updating.

1. Connect a blank USB storage device formatted with FAT32 to your computer.
2. Locate and copy the update folder (including files CUST_PIO.BIN & CUST_PIO.md5) onto the root folder of the USB storage device.
3. Connect the USB storage device to the unit’s USB port.
4. Touch the key on the unit.
5. Select [System Settings].
6. Scroll down and choose [Firmware Update].

Frequently Asked Questions

• Q: Which models are compatible with this firmware update?
  • A: This firmware update applies to Pioneer In-Dash AV Receivers, specifically the DMH-2000NEX model sold in the United States and Canada.
• Q: How do I know if my unit needs a firmware update?
  • A: You can check if your unit needs an update by verifying the firmware version and model name as instructed in the manual.
• Q: What should I do if I encounter difficulties during the firmware update process?
  • A: If you face any issues during the update process, ensure that you have correctly followed all steps, including downloading the correct files and connecting the USB storage device properly. If problems persist, contact Pioneer Customer Service for assistance.

System Firmware Update Instructions for Pioneer In-Dash AV Receivers

This firmware update applies only to the following models of Pioneer In-Dash AV Receivers sold in the United States and Canada.

• DMH-2000NEX

IMPORTANT

Please download and print these firmware update instructions before downloading and installing the firmware update. It is important that you complete all steps correctly and in the order described below.
Note: If you have any questions, please contact Pioneer Customer Service toll free at 1-800-421-1404, Monday through Friday, 7:30 AM – 11:30 AM and 12:30 PM – 4:00 PM (Pacific Time), excluding holidays, or by email through parts.pioneerelectronics.com/contact.

In order to perform this update, the following items are needed:

• Pioneer In-Dash AV receiver listed above.
• A USB storage device meeting the following requirements:
  • 2 GB or larger in capacity, formatted to FAT32
  • Blank (should not contain any files)

CAUTION

• DO NOT turn your unit off or eject the USB storage device while the firmware is being updated.
• You can only update the firmware when the vehicle is stopped and the parking brake is engaged.

WARNING: Install this update only when the vehicle is safely parked in an open, well-ventilated area, such as an outdoor parking lot, where you can safely keep the engine running to maintain power to the battery. NEVER RUN YOUR VEHICLE’S ENGINE IN AN ENCLOSED SPACE, WHICH CAN QUICKLY FILL UP WITH TOXIC CARBON MONOXIDE GAS, LEADING TO SERIOUS INJURY OR DEATH

Checking the firmware version

Check whether the firmware of your unit needs to be updated by checking the version number of the firmware.

Procedure:

1. Touch the following key.
2. Touch [System Settings].
3. Scroll down the list and touch [System Information].
4. Check the current firmware version (SOC).
   Note: the current SOC version on your unit will depend on when you purchased it. The image above merely shows where to find the SOC version.

Checking the Model name

Perform the same procedure of “Checking the firmware version” for check the Model name of your product to determine which firmware update files you should download.

Procedure:

1. Touch the following key
2. Touch [System Settings].
3. Scroll down the list and touch [System Information].
4. Check the Model Name.

Downloading the firmware update files from Pioneer’s website

1. Download the firmware update files by clicking on the following link and finding your product: https://www.pioneerelectronics.com/PUSA/Support/Downloads
2. Extract the download file. The downloaded zip file will produce the following file when decompressed: (See the table below)

Model Name

| Update is necessary

when

| Extracted file Name| Version
---|---|---|---

DMH-2000NEX

| The last 4 digits of the current SOC version are

lower than “1.0.03” *1

| update (folder)

└CUST_PIO.BIN

└CUST_PIO.md5

| SOC: PIO_WS03_1.0.03

You can check the last 4 digits of the current SOC version as below :

Note: the current SOC version on your unit will depend on when you purchased it, the image above for reference only.

Updating the firmware on your unit

IMPORTANT

DMH-2000NEX

• DO NOT perform this firmware update if the model number of your Pioneer product is anything other than the above model.
• Ensure that the update folder is located within the root (top) folder of your USB storage device. There should be no other files within the USB storage device.
• While your unit is being updated, DO NOT turn off the system’s power and DO NOT touch the unit’s touchscreen as this may result in severe damage to your unit.
• DO NOT remove the USB storage device during the firmware update process.
• Performing the firmware update will restore all settings to their default values.
• Disconnect any external mobile devices that are currently connected to your unit.
• A loud “pop” sound will occur when connecting to an external amplifier after the ”Update succeeded” screen is displayed (see step 11 below); this is not a malfunction.

Procedure:

1. Connect a blank (formatted with FAT32) USB storage device to your computer, and then locate the correct update folder(include file CUST_PIO.BIN&CUST_PIO.md5) and copy it onto the root (top) folder of USB storage device

2. Connect the USB storage device to the USB port.

3. Touch the following key.

4. Touch [System Settings].

5. Scroll down the list and touch [Firmware Update].
   Tip: If [Firmware Update] key is invalid, perform step 1, confirm the update file located correctly and confirm the update file is downloaded correctly.

6. Update file reading

7. New Firmware Version is displayed

8. Touch [Update].

9. The progress is displayed during the updating
   DO NOT turn your unit off or eject the USB storage device while the firmware is being updated.

10. Display will show “It succeeded…” when the update is complete. Please disconnect the USB storage device.
    A “pop” sound will occur when connecting to an external amplifier after the ”Update succeeded” screen is displayed; this is not a malfunction.

11. The product will reboot after the update is finished. Do not touch anything even when the screen is blacked out. After it has finished rebooting, the screen will return to the home menu screen.

12. The firmware update is now completed. Your Pioneer AV Receiver is now ready for use.

Confirm that the firmware has been updated

Perform the same procedure for “Checking the firmware version” to confirm that the firmware has been updated.

Procedure:

1. Touch the following key.
2. Touch [System Settings].
3. Scroll down the list and touch [System Information].
4. Check the firmware version updated to ‘’SOC: PIO_WS03_1.0.03’’.

If you have any difficulty performing these instructions, please contact Pioneer Customer Service toll free at 1-800-421-1404, Monday through Friday, 7:30 AM – 11:30 AM and 12:30 PM – 4:00 PM (Pacific Time), excluding holidays, or online through parts.pioneerelectronics.com/contact

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