SIIG CE-H27Q11-S1 4×4 HDMI 4K60Hz Matrix with Quad Viewer User Manual

: July 12, 2024
: SIIG

CE-H27Q11-S1 4×4 HDMI 4K60Hz Matrix with Quad Viewer

Product Information

Specifications

Bandwidth Resolution: 4K60Hz
Video Connectors: HDMI
ESD Protection: Yes
Audio Format: Stereo, S/PDIF
Ethernet Port (IP Control): Yes
Operation Temperature: XX°C – XX°C
Storage Temperature: XX°C – XX°C
Relative Humidity: XX%
External Power Supply: DC 12V/3.33A
Dimension (WHD): XX mm x XX mm x XX mm
Net Weight: XX g
Power Consumption: XX W

Product Usage Instructions

Front Panel Controls

The front panel includes push buttons A to K for various
functions, a mode LED indicator, and an IR sensor for remote
control.

Rear Panel Connections

The rear panel includes ports for S/PDIF audio in, HDMI in and
out, stereo audio out, S/PDIF audio out, console port, firmware
update indicators, USB port, and power jack.

Control Modes

Matrix Mode: Allows selection of audio sources
and HDMI output channels.
Multiview Mode: Enables default layout
selection and window switching.
Video Wall Mode: Reserved for video wall
configurations.

FAQ

Q: Why does only the TV with an amplifier have digital audio

when playing the same content on multiple displays?

A: This is likely due to the audio routing settings. Ensure that
the audio source is correctly selected for each HDMI output
channel. Refer to the user manual for detailed instructions on
audio routing.

4×4 HDMI 4K60Hz Matrix with Quad-Viewer & Video Wall
P/N: CE-H27Q11-S1 User’s Manual Ver. 04-1415B

CE-H27Q11-S1
Safety and Notice
The device has been tested for conformance to safety regulations and requirements, and has been certified for international use. However, like all electronic equipment, the device should be used with care. Please read and follow the safety instructions to protect yourself from possible injury and to minimize the risk of damage to the unit. · Follow all instructions and warnings marked on this unit. · Do not attempt to service this unit yourself, except where explained in this manual. · Provide proper ventilation and air circulation and do not use near water. · Keep objects that might damage the device and assure that the placement of this
unit is on a stable surface. · Use only the power adapter and power cords and connection cables designed for
this unit. · Do not use liquid or aerosol cleaners to clean this unit. · Always unplug the power to the device before cleaning.

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CE-H27Q11-S1
Table of Contents
1. Introduction……………………………………………………………………….. 4 1.1. Features…………………………………………………………………………. 4 1.2. Package Contents …………………………………………………………….. 4 1.3. Specifications…………………………………………………………………… 5 1.4. Front Panel……………………………………………………………………… 6 1.5. Rear Panel………………………………………………………………………. 6
2. Control ………………………………………………………………………………. 7 2.1. Front Panel Push Button Control…………………………………………… 7 2.1.1. Matrix Mode ……………………………………………………………. 7 2.1.2. Multiview Mode ……………………………………………………….. 8 2.1.3. Video Wall Mode………………………………………………………. 8 2.2. IR Remote Control ……………………………………………………………. 9 2.2.1. Mode IN/OUT Switch ………………………………………………… 9 2.2.2. Example of Function Key ………………………………………….. 10 2.3. Software Control …………………………………………………………….. 11 2.3.1. Software Download…………………………………………………. 11 2.3.2. System Requirement……………………………………………….. 11 2.3.3. Matrix Mode ………………………………………………………….. 12 2.3.4. Multiview Mode ……………………………………………………… 13 2.3.5. Video Wall Mode…………………………………………………….. 14 2.3.6. EDID …………………………………………………………………… 16 2.3.7. System ………………………………………………………………… 17
3. EDID Learning…………………………………………………………………… 18
4. Q & A ……………………………………………………………………………….. 19 Q 1. When I play the same content upon multi-displays, why only the TV equipped with amplifier can have digital audio, and the others don’t have digital audio, even no stereo? …………………………………….. 19

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CE-H27Q11-S1

1. Introduction

1.1.

Features
· Support Matrix, Multiview, and Video Wall mode, three kinds of function for one unit. · Matrix mode can be used as a conventional matrix switch, routing up to 4 different UHD HDMI video sources to any display independently. · Multiview mode can route ultra-high definition video source from any of the four UHD HDMI sources to the display at the same time. · Video Wall mode can split a chosen image to 4 displays.

· Supports HDMI resolution up to 4K@60Hz 4:4:4 8-bit, 4K@60Hz 4:2:0 10-bit, and HDCP 2.2/1.4

· Supports limited seamless switching for progressive video.

· Supports default HDMI EDID, learns the EDID of displays and user defined EDID.

· Supports uncompressed 7.1ch & digital 7.1ch audio.

· Matrix supports switching every output channels to any HDMI input by push-in button, IR remote control, and software control.

· Multiview supports PIP & quad-view display.

· Video Wall supports adjustable size & position through software control.

· Firmware upgradable through USB drive for support of new features and technology enhancements.

1.2. Package Contents Check the following items in the package.
Item CE-H27Q11-S1 Power Adapter DC 12V/3.33A Remote Control User Manual

Q’ty 1 1 1 1

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1.3. Specifications Bandwidth Resolution
Video Connectors

· Single-link 600MHz [18Gbps] · 480p@60Hz · 576p@50Hz · 720p@60Hz · 1080p@24Hz / 50Hz / 60Hz · 3840x2160p 30Hz · 3840x2160p 60Hz 4:2:0 / 4:4:4
· 4x HDMI Type A 19-pin Input · 4x HDMI Type A 19-pin Output · 1x Coaxial Audio Input · 1x 3.5mm Analog Audio Output · 1x Coaxial Audio Output · 1x 4-pin Micro USB Port · 1x 4-pin USB 2.0 Port · 1x DC Jack

ESD Protection
Audio Format Ethernet Port (IP Control) Operation Temperature Storage Temperature Relative Humidity External Power Supply Dimension (WHD) Net Weight Power Consumption

· Human Body Model ±15kV [air-gap discharge] & ±8kV [contact discharge] · Supports Bypass / Programed up to 7.1ch · 8P8C RJ45, Female · 32°F to 104°F (0°C to 40°C) · -4°F to 140°F (-20°C to 60°C) · 20% ~ 90% [no condensation] · 100V ~ 240V AC, 50/60Hz, 12V/3A · 11.1″ x 2.9″ x 1.7″ (282 mm x 44 mm x 147 mm) · 2.40 lbs (1.09 kg) · 30W (Max.)

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1.4. Front Panel

CE-H27Q11-S1

Control

Function

1 Push Button A ~ G (Refer to “Front Panel Push Button Control” section.)

2 Mode LED

Power & mode LED indicator.

3 IR SENSOR

IR sensor for receiving the IR commands from IR remote.

4 LED

(Refer to “Front Panel Push Button Control” section.)

5 Push Button H ~ K (Refer to “Front Panel Push Button Control” section.)

1.5. Rear Panel

Control 1 S/PDIF Audio In 2 HDMI In 3 HDMI Out 4 Stereo Audio Out

5 S/PDIF Audio Out

6 Console Port

7

F/W Update Indicator LED

8 F/W USB Port

9 Power Jack

Function (Audio Embedded) Connect to coaxial digital audio source. Connect to HDMI video source. Connect to HDMI display. (Audio Extract) Connect to 3.5mm audio output device. (Audio Extract) Connect to coaxial digital audio output device. Connect to PC with USB-A to Micro USB cable for software control.
Light-up in firmware update process.
For firmware update use. Connect to DC 12V/3.33A power supply.

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2. Control
2.1. Front Panel Push Button Control

CE-H27Q11-S1

Each button represents a different function in different modules. Please refer to the following detailed instruction.

2.1.1. Matrix Mode

Button Function
A ~ D (Reserved)
Select audio extract (Stereo & S/PDIF output) source from HDMI output 1~4 (Switch time around 10s).

Audio Source E From

Output 1 Output 2 Output 3 Output 4 Reserved

LED Status

Select audio embedded source to HDMI output 1~4.
Step 1: Push “Button F” to enter audio routing mode. Step 2: Push “Button H~K” to select audio source to HDMI output 1~4.

Audio

Source

F

From

HDMI Input 1

HDMI Input 2

HDMI Input 3

HDMI Input 4

S/PDIF No Audio

In

Routing

LED Status

Limitation: When switching the audio source to S/PDIF, stereo 3.5mm will stop output.
G Select Mode (Matrix/Multiview/Video Wall).
H Select HDMI output 1~4 channel source.

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2.1.2. Multiview Mode
Button Function A ~ D (Reserved)
E Select default layout. F Switch windows location. G Select Mode (Matrix/Multiview/Video Wall). H Select HDMI output 1~4 channel source.
2.1.3. Video Wall Mode
Button Function A ~ D (Reserved)
E Select default layout. F (Reserved) G Select Mode (Matrix/Multiview/Video Wall). H Select HDMI input 1. I Select HDMI input 2. J Select HDMI input 3. K Select HDMI input 4.

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2.2. IR Remote Control

Button

Function

POWER

Power ON/OFF.

MUTE

Turn ON/OFF output’s or windows’ video & audio.

DEFAULT EDID Begin DEFAULT EDID selection.

CLEAR

Clear the previous IR operation procedure.

MODE

Select Mode (Matrix/Multiview/Video Wall).

PRESET

Select the layout of Multiview or Video Wall mode.

DISPLAY EDID Begin EDID learning from one output.

TAKE

Trigger the setting of MUTE, DEFAULT EDID, and DISPLAY EDID.

2.2.1. Mode IN/OUT Switch
Matrix Mode IN/OUT Switch Push the button on the checkerboard to select input & output port.
Example: Input 2 To Output 3 Push the (red circle) button to select input 2 to output 3. Multiview Mode IN/OUT Switch Push the button on the checkerboard to select input & window.
Example: Input 2 To Window C Push the (red circle) button to select input 2 to window C. Video Wall Mode IN/OUT Switch Push the button on the checkerboard to select input.
Example: Input 2 Push the (red circle) button to select input 2.

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CE-H27Q11-S1
2.2.2. Example of Function Key
Mute Output/Windows Mute 1-1 ~ 1-4 (Output 1~4 on Matrix/Video Wall mode or windows 1~4 on Multiview mode) TAKE.
Example: Mute Output 3 1. Press MUTE button. 2. Press number key 1-3 to select Output 3. 3. Press TAKE button. Preset Multiview/Video Wall Layout Preset 1-1 ~ 2-2 (6 layouts on Multiview mode) or 1-1 ~ 2-3 (7 layouts on Video Wall mode).
Example: Preset 2nd layout on Multiview mode 1. Press PRESET button. 2. Press number key 1-2 to select the 2nd layout. Select Default EDID DEFAULT EDID 1-1 ~ 1-4 (input 1~4) 2-1 ~ 2-4 (1~4 default EDID) TAKE.
Example: Default EDID 2 Input 3 1. Press DEFAULT EDID button. 2. Press number key 1-3 to select Input 3. 3. Press number key 2-2 to select default EDID 2. 4. Press TAKE button. Learn Display EDID DISPLAY EDID 1-1 ~ 1-4 (input 1~4) 2-1 ~ 2-4 (output 1~4) TAKE.
Example: Learn Output 4 Input 3 1. Press DISPLAY EDID button. 2. Press number key 1-3 to select Input 3. 3. Press number key 2-4 to select Output 4. 4. Press TAKE button.
*Default EDID 1. 4k@60 2ch (Device default EDID)
2. 4k@30 7.1ch
3. 1080p60 2ch
4. 1080p60 7.1ch

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2.3. Software Control 2.3.1. Software Download
Please go to www.siig.com and search CE-H27Q11-S1 to find the product page, and then click Downloads page, then you can see the control software.
2.3.2. System Requirement OS Information: MS Win 7/8.1/10/11 Baud Rates: 115200 Software Size: 1 MB Minimum RAM Requirement: 256 MB Use USB-A to Micro USB cable to connect to PC.

Control 1 COM Port 2 OPEN 3 CLOSE 4 Device Mode

Function COM Port Selection Connect to Device Disconnect to Device Select Mode

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2.3.3. Matrix Mode

CE-H27Q11-S1

Control 1 I/O Port

2 Audio Control
3 Output Resolution 4 Update

Function
· Switch the input for each output. · Click Mute to turn on or off the output 1~4 video.
· Select audio source by using drop-down list and then click Fixed to fix the selected audio source on HDMI output 1~4.
· Click Mute to turn on or off the output 1~4 audio.

Limitation: When switching the audio source to S/PDIF, stereo 3.5mm will stop output.
Select output 1~4 resolution by using drop-down list.
Refresh device status.

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2.3.4. Multiview Mode

CE-H27Q11-S1

Control 1 Mixer Layout

2 Audio Control
3 Output Resolution 4 Update

Function
· Select different layout.
· Select audio source by using drop-down list and then click Mute to turn on or off the audio.

Limitation: When switching the audio source to S/PDIF, stereo 3.5mm will stop output.
Select all outputs resolution by using drop-down list.
Refresh device status.

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2.3.5. Video Wall Mode

CE-H27Q11-S1

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Control

Function

1 Video Wall Display Select input and layout.

User Define

User can click Output 1~4 to choose which output window to adjust. Then user can view the screen status and control the position of TV output through the windows.

2 (Only support 2×2 User also can adjust the output position by setting

layout)

coordinate. Different colors of window representing

different output TVs. Besides, user can click the set

button to save the configuration to user define layout for

future usage.

3 Audio Control

Select audio source by using drop-down list and then click Mute to turn on or off the audio.

Limitation: When switching the audio source to S/PDIF, stereo 3.5mm will stop output.

4 Output Resolution Select all outputs resolution by using drop-down list.

5 Update

Refresh device status.

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2.3.6. EDID

CE-H27Q11-S1

Control 1 EDID

2 User Define EDID

Function
Select EDID by using drop-down list to HDMI input 1~4.
Use drop-down list to select User Define 1~4. · Load: Select the EDID file from computer. · Apply: Load EDID File to selected User Define 1~4.

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2.3.7. System

CE-H27Q11-S1

Control 1 Firmware Version

2 HDCP Control
3 Factory Reset 4 Network

Function
Get FW & SW version.
Select output 1~4 HDCP setting. · Follow: HDCP follow the source. · Always 1.4: HDCP is always 1.4 · Always 2.2: HDCP is always 2.0
To do factory default reset.
(Reserved)

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CE-H27Q11-S1
3. EDID Learning
The EDID learning function is only necessary whenever you encounter any display on the HDMI output port that cannot play audio and video properly.
Because the HDMI source devices and displays may have various level of capability in playing audio and video, the general principle is that the source device will output the lowest standards in audio format and video resolutions to be commonly acceptable among all HDMI displays. In this case, a 720p stereo HDMI signal output would be probably the safest choice. Nevertheless, the user can force the matrix to learn the EDID of the lowest capable HDMI display among others to make sure all displays are capable to play the HDMI signals normally.
There are four embedded default EDID:
1. 4k@60 2ch (Device default EDID)
2. 4k@30 7.1ch
3. 1080p60 2ch
4. 1080p60 7.1ch

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4. Q & A

Q 1.

When I play the same content upon multi-displays, why only the TV equipped with amplifier can have digital audio, and the others don’t have digital audio, even no stereo?
· Due to the limitation of HDMI, the source only can choose one video and one audio format to play, which can be either 1080p and digital audio or 1080p and stereo audio. It means when the user sets the matrix at 1080p and digital audio, the source will only play the content under this format. Therefore, if the display cannot decode digital audio, there is definitely no audio.

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3 Year Warranty
SIIG, Inc. offers a 3-year manufacturer warranty with this product. This warranty covers the original purchaser and guarantees the product to be free of any defects in materials or workmanship for three (3) years from the date of purchase of the product.
SIIG, Inc. will, at our discretion, repair or replace (with an identical product or product having similar features and functionality) the product if defective in materials or workmanship.
You do not have to complete any registration with SIIG, Inc. to obtain warranty service. However, you must provide SIIG, Inc. proof of purchase as the original purchaser in order to be eligible for this warranty.
The customer is responsible for the shipping cost to SIIG, Inc., but SIIG Inc. will pay the return postage.
SIIG, Inc. shall not be liable for any incidental or consequential damages caused by the breach of any express, implied or statutory warranty or condition.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The above limitations may be inapplicable if in conflict with the laws of a particular jurisdiction.

About SIIG
Since 1985, SIIG Inc. has led the way in creating IT and AV connectivity solutions you can trust. Built on core values of professional integrity with customer satisfaction as the focus point, our company is committed to providing topnotch service, support, and product solutions that elevate your AV and IT user experience. As our 30+ year legacy continues, our team will diligently contribute insights and add unique value to various industry markets on how people can better connect with technology.
To send us a message, go to https://www.siig. com/contact-us
For Technical Support and RMA, go to https:// www.siig.com/support to submit your request.
Headquarters
SIIG, Inc. 31038 Huntwood Ave, Hayward, CA 94544, USA Phone: 510-657-8688 Business Hours: M-F 8:00AM-5:00PM PT
Sales Support
Tel: 510-657-8688 & press 1 Email: sales@siig.com
SIIG Support
Tel: 510-657-8688 & press 3 Email: support@siig.com Our LIVE phone support hours are listed below in PST Monday- Friday: · 10am – 12noon · 2pm – 4pm
RMA Support
Tel: 510-657-8688 & press 2 Email: rma@siig.com