vive MOB1053 4 Wheel Mobility Scooter Owner’s Manual

vive MOB1053 4 Wheel Mobility Scooter

4  WHEEL MOBILITY SCDDTER SERIES – A
Owner’s Manual MOB1053

INTRODUCTION

• This manual is designed to provide you with a comprehensive guide in getting started with your Mobility Scooter and answer any questions you might have about its operation and regular maintenance. If there is any information in this manual that is confusing, or if you require additional assistance for setup or operation, please contact Vive customer support. Contact information is provided at the end of this manual.

• Vive welcomes any questions, comments, and suggestions you may have about your Mobility Scooter, especially those related to performance, safety, and reliability.

• Make sure to read all of the instructions, warnings, and notes in this manual before attempting to operate your Mobility Scooter for the first time. Your safety depends on how well you follow the contents of this manual. As such, Vive is not liable for any damage and/or injuries that may occur as a result of unsafe operation, improper usage, or failure to follow the instructions, warnings, notes, and other contents of this manual.

• The example notices shown below are used throughout this manual to
  identify warnings and notices important to the safe, ongoing operation of your Mobility Scooter. It is strongly recommended that you read and understand their usage completely before continuing

• NOTE :
  Items of note and importance.

• WARNING
  Failure to follow warnings may result in personal harm or injury.

• CAUTION!
  Failure to follow cautions may result in damage to the Mobility Scooter.

WHAT’S INCLUDED

• Base Section
• Headlight
• Seat Unit
• Battery
• Charging Cable
• 4x Screw Knobs (some pre-attached)
• Basket
• Seat Pin
• Arm Rests

Front Section – Tiller Console
The Tiller Console is the primary means of operating the many functions of the Mobility Scooter. It includes the following elements:

• Key Switch
• Speed Adjustment Dial © Power Indicator
• Front Light Switch
• Drive Lever

Battery
The Battery case comes with a lift handle for easy handling and installation.

•  3-Pin Charger Socket
•  Overload Protector

Seat Unit
The Seat Unit has various components to provide a secure and comfortable base during operation. It includes the following elements:

• seat
• Seat Post
• Armrests
• Seat Lock Lever
• Seat Pin

ASSEMBLY INSTRUCTIONS

In order to protect your Mobility Scooter from potential damage during transportation, the Seat Unit and Battery are separately packaged. They will need to be assembled prior to use.

1. Open the box of your new Mobility Scooter, remove all protective packaging, and take all components out of the box.

2. The Tiller comes folded down on the Front Section. It will need to be lifted, adjusted, and secured before operation.

   • a. Loosen the Locking Knob near the base of the Tiller.
   • Lift the Tiller up to a desirable angle that can be comfortably reached while seated on the Scooter.
   • Tighten the Locking Knob near the base of the Tiller to lock the Tiller into place.
   • The angle of the Tiller can be adjusted later simply by loosening the Locking Knob, repositioning the Tiller angle and retightening the Knob.
   • WARNING
     Make sure that the Locking Knob is securely tightened prior to operation. Failure to do so may result in personal injury or damage to the equipment.

3. Align the holes on the side of the Seat Post with the unthreaded holes on the socket, and fit the Seat Pin through to set the seat height. Make sure the pin fits all the way through the socket.

4.  Fit a Screw Knob into the threaded hole on the front of the socket and tighten to secure the seat in place.

5.  Check the electrodes on the Rear Unit and the Battery and clean off any contaminants that may prevent adequate electrical contact. Load the Battery into the Battery Tray on the Rear Section of the Scooter, making sure to align both of the electrodes correctly.

6. Position the Battery Platen on the Rear Section so that it lines up with the hole behind the Seat Post socket and sits over the edge of the Battery. Firmly tighten the platen knob to secure the Battery into place.

7. Insert the seat onto the seat post.

8. Unlock the Seat Lock lever. turn the seat to face the Tiller, and release the lever to lock the seat direction.

9. Assemble the left and right Armrests respectively into the square tubes on the underside of the Seat. Adjust the width of the Armrests to a comfortable spacing, and insert the two (2) adjustment knobs on the underside of the Seat to secure each Armrest in place.

10. Mount the Basket onto the Basket Holder by securely sliding it down onto the Holder.

11. Plug your headlight into the plug located at the base of the Tiller.

12.  Unscrew the screw at the front of the tiller with a Philips head screw driver. Line up the hole of your headlight so that the hole is above the light and screw the screw back into the holes tightening on the headlight.

SEAT UNIT ADJUSTMENT INSTRUCTIONS

To adjust the height of the Seat:

1. Loosen the Screw Knob and remove the Seat Pin under the seat to free the seat to be raised or lowered to the desired height.
2.  Align the Seat Post and Socket Holes at the desired height. Fit the Seat Pin back through the holes, and retighten the Screw Knob

To rotate the Seat (for easy transfer onto or off of the Mobility Scooter):

1. Lift and hold up the Seat Lock Lever under the Seat on the right side to unlock the seat.
2. Rotate the seat to the desired orientation and release the Seat Lock Lever to lock it in place automatically.
3. Once set into place, confirm the seat is locked by trying to gently rotate the seat from a sitting position. The seat should only slightly shift when locked, and will not rotate.

To adjust the width of the Armrests:

1. Loosen the Screw Knob that holds down each Armrest.
2. Slide the Armrest in or out of the socket to the desired width.
3.  Retighten the Screw Knob

To adjust the width of the Armrests:

1. Loosen the two (2) adjustment knobs on the underside of the Seat to release the Armrests.
2. Adjust the width of the Armrests to a comfortable spacing, and tighten the adjustment knobs on the underside of the Seat to secure each Armrest in place.

To adjust the tiller angle:

1. Loosen the Locking Knob near the base of the Tiller.
2. Adjust the Tiller up or down to the desired angle.
3. Tighten the Locking Knob near the base of the Tiller to lock the Tiller into place.

SCOOTER OPERATION

Charging the Battery
The Vive 4-Wheel Mobility Scooter is designed to allow for safe, quick, and easy battery charging using the Off-Board Charger Assembly. Follow these instructions to Charge your battery safely, guaranteeing a long running life for your Scooter.

CAUTION!

• Always charge the Scooter Battery using the Off-Board Charger
• Assembly provided with your Scooter. Do not use any other type of battery charger. Failure to do so will void your warranty and cause damage to the equipment

Each new Battery needs to be “conditioned” in order to operate at maximum efficiency. Follow the tips below with each new Battery.

• Fully charge any new Battery prior to its initial use. Charging details are explained below.
• Operate your Scooter throughout house and yard as usual. Move slowly at first, and stay close to home until you become better acquainted with your safe driving distance by reading the Battery Condition Indicator.
• Charge the Battery for ten (10) to twelve (12) hours for a full charge, then continue to operate the Scooter as usual.
• With each charging cycle, the Battery efficiency will increase, reaching its peak performance level after four (4) or five (5) charging cycles.
• If your Scooter Battery ever need to be replaced, please purchase new Batteries according the following specifications:

• If you do not use the scooter frequently, fully charge the battery every two (2) weeks to prevent it from failing.
• Recharge the battery as soon as possible after it is depleted. Completely discharging the batteries can shorten the effectiveness and life span of the battery.

Following these steps to charge your Battery using the Off-Board Charger Assembly:

1. Position your Scooter near a standard wall outlet. Make sure that the Scooter is off by removing the Key Switch from the Tiller Console .
   NOTE: The Battery can also be removed from the Scooter itself and charged separately if necessary. Simply follow the installation instructions to remove the Battery from the Scooter and follow these instructions to charge it.

2. Lift the rubber plug cover on the front of the Battery to reveal the 3-Pin Charger Socket and Overload Protector.

3. Insert the output connector of the Off-Board Charger Assembly into the 3- Pin Charger Socket of the Battery, making sure to align the pins properly.

4. Plug the input connector of the Off-Board Charger Assembly into the wall outlet. The blue light on the Charger Assembly will illuminate indicating that the unit is charging.

5. When the Battery charging is nearly finished, the green light on the Charger Assembly will turn on. It is recommended that you continue charging the Battery for one (1) to two (2) more hours to  ensure maximum charge (full charging should take ten (10) to twelve (12) hours).

6. Once the Battery is fully charged, unplug the input connector of the Charger Assembly from the wall outlet. Remove the output connector of the Charger Assembly from the 3-Pin Charger Socket on the front of the Battery and replace the cover. Your Scooter is now ready for use.

• Overload Protector
  The Overload Protector is a safety device built into your Battery to protect the motor and other electric components of your Scooter in the case of an overload. When an overload occurs, the Scooter will be powered down immediately. Wait at least one (1) minute before attempting to reset the Protector and resume operation.
  To reset the Overload Protector, lift the cover on the front of the Battery and press the button on the Protector. At that point, you should be able to start the Scooter again and operate normally.

• Tiller Console Controls
  The Tiller Console contains all of the controls necessary for operating your Mobility Scooter. Here you can turn on the Scooter, adjust speed, check the status of your Battery, and drive it. Refer to the different sections below for steps on how to use each component of the controls.

Key Switch
The Key Switch is needed to turn on power to the Scooter for operation. The Scooter cannot be operated without it.
To turn on the power to your Scooter, simply insert the Key Switch into its proper place on the Tiller Console. The Power Indicator will illuminate to show that the power is on. Remove the Key Switch from the Tiller Console when not in use.

• CAUTION!
  Do not remove the Key Switch as a means of braking/stopping your Scooter unless in case of emergency. Failure to do so can result in damage to the equipment.

• Speed Adjustment Dial
  This Dial allows you to set the top speed for your Scooter during operation. The maximum forward speed is 5mph (Bkph), and the maximum reverse speed 2.1 mph (3.5 kph). Adjusting the dial higher or lower will set the maximum speed that the Scooter will reach during operation.

• WARNING
  Before you become well-acquainted with how to operate your Mobility Scooter, it is recommended that you preset the speed limit to its lowest setting and adjust as necessary based on regular operation. Failure to do so can result in personal injury or damage to the equipment.

Power Indicator
The Power Indicator illuminates whenever your Scooter is turned on to indicate how much power is left in the Battery using the three (3) colors: red, yellow and green.

• Green indicates that the Battery is fully charged.
• Yellow indicates that the Battery is at about half capacity and will need to be recharged soon.
• Red indicates that the Battery has been fully discharged and will need to be recharged before operation can continue.
• Front Light Switch
  This switch toggles the Front Light on and off whenever pressed.

Drive Lever
This Lever, located on the rear side of the Tiller Console, allows you to control the forward or reverse speeds of your Scooter up to the maximum speed set by the Speed Adjustment Dial.

• Push the right side of the Drive Lever forward to disengage the brake and move the Scooter forward. Inversely, push the left side of the Drive Lever forward to disengage the brake and move the Scooter backward. The harder you press or pull the Lever, the faster the Scooter will move.
  Releasing the lever completely will cause it to return to the primary (stop) position automatically, engaging the Scooter’s brakes to slow it until it comes to a complete stop.

• Manual Free-Wheel Operation

• Your Mobility Scooter is equipped with a Manual Free-Wheel Lever that allows the Scooter to be pushed manually by an attendant. The Lever is located on the Rear Section, above the right rear wheel.

WARNING

• Do not operate the Scooter in Manual Free-Wheel mode without an attendant present. Do not operate the Scooter in Manual
• Free-Wheel mode while seated on it. Do not attempt to operate the Scooter in Manual Free-Wheel mode while on an incline. Failure to follow these warnings could result in personal injury or damage to the equipment.

Push the Manual Free-Wheel Lever forward to disengage the drive motor and allow the Scooter to be pushed manually. Pull the Lever backward to re-engage the drive motor for regular operation.

Vive 4-Wheel Mobility Scooter Specifications

MAINTENANCE

Here are some general guidelines to follow in order to keep your Mobility Scooter working in top condition:

• Avoid knocking or bumping the Tiller Console as much as possible.
• Avoid prolonged exposure to any extreme conditions, including cold, heat, and moisture.
• If exposed to moisture, dry thoroughly and test device to make sure electronic controls are functioning normally. Do not hose off scooter or bring it into direct contact with standing or flowing water.
• The scooter is intended to operate ideally between temperatures of 18°F and 122°F. If exposed to temperatures outside of this range, let scooter rest indoors for several hours to return to acceptable temperature.
• Clean the Tiller Console regularly to avoid dirt and grime from getting into the controls.
• Periodically check all electrical connectors to make sure that they are tight and secured properly. Clean battery terminal connections as well to prevent corrosion.
• Remove the Key Switch from the Tiller Console at the end of daily usage to prevent unnecessary power consumption.
  • NOTE: The Scooter has a power-saving function. The power will shut off automatically after twenty (20) minutes of rest. Simply  remove and reinsert the Key Switch to resume operation.
• The Body Panels have been sprayed with a clear sealant coating. You can apply a light coat of car wax periodically to help it retain its high-gloss appearance.
• All wheel bearings are pre-lubricated and sealed. No additional lubrication is required.

The following table can be helpful in laying when to check each component:

Check| Every Operation| Weekly| Monthly| Six Months
---|---|---|---|---
Drive Devices| | X| |
Brakes| X| | |
Connections| | X| |
Battery Charge Level| X| | |
Wheel Wear| | | X|
Motors| | | | X
Console Devices| | X| |
Cleanliness| X| | |

TROUBLESHOOTING

Any complex device like your Mobility Scooter will occasionally need troubleshooting. Most of the common issues can be solved with a bit of thought and patience, and they are based on battery issues or product age.
Diagnostic Beep Codes
Your Mobility Scooter will alert you to the type of issue that needs your attention with a series of beeps. We’ve collected the beeps and the issues they represent into a chart below for your reference. To reset the code and identify the issue, remove the key and reinsert it. The beeps will sound in sequence and blink on the Tiller Console, followed by a long pause, and then will repeat.

Battery cable connection.
Alarm| Issue| Occurrence| Remedy
---|---|---|---
One (1) Alarm Sound| Poor battery connection| Opposite connection of positive and negative pole (in this case the controller must be burnt out).| Replace the controller.
Short circuit between motor and negative pole on the Battery| The black power line is touching the adjacent motor cable, and/or the isolated sleeve is loose.| Isolate the power terminal as well as the motor terminal with electrical adhesive tape.
Two (2) Alarm Sounds| Motor spring is not firmly connected to the controller.| Motor spring is not firmly connected to the controller.| Securely reconnect the motor spring to the controller.
The electric brush is worn.| The resistance on both ends of the motor cable is beyond 10000.| The electric brush must be replaced.
Loose motor cable| After installation, the motor cable has been pulled tight and fixed onto the frame by cable ties .The motor cable can become loose over time.| Retighten the cable ties.
Three (3) Alarm Sounds| Short circuit between the motor cable and power line.| The cables are broken.| Mend cables with electrical adhesive tape.

Six (6) Alarm Sounds

| Operation not possible| The charger is connected to the Mobility Scooter.| Remove the charger cable, and insert the Drive Key.

Seven (7) Alarm Sounds

| Drive Lever is not reset.| Drive Lever is not reset.| Release the Drive Lever, and insert the key.
Poor connection in the Drive Lever wire harness, or the wire came off of the plug; the 3-pin plug is not fully connected.| Loose wire harness| Reconnect the plug.
Alarm| Issue| Occurrence| Remedy
---|---|---|---
Seven (7) Alarm Sounds| 3-terminal regulator of Tiller Console is broken| The output voltage of the 3-terminal regulator is not around 5V.| Replace the 3-terminal regulator.
Speed control potentiometer not working.| The speed control potentiometer doesn’t reset or the inner spring breaks.| Replace the speed control potentiometer.
Eight (8) Alarm Sounds| The inner components of the controller fail.| Burning, short circuit inside the controller.| Replace the controller.
The power line is inversely connected to controller; the control line (white 14-pin plug) is disconnected.| The power line is inversely connected to controller; the control line (white 14-pin plug) is disconnected.| Replace the controller.
Nine (9) Alarm Sounds| Poor brake wire connection| The plug is not fully connected to the controller; the inserted spring of plug is loose.| Connect the plug firmly.
The Scooter is in Manual Free-Wheel Mode.| The brake is not engaged.| Disengage the Manual Free-Wheel Lever to re-engage the brake.
When the Scooter is not in Manual Free-Wheel Mode, the brake switch is not triggered.| The charger is connected to the Mobility Scooter.| Replace the brake.
Short circuit of the brake coil| Brake resistance is less than 400.| Replace the brake.
Ten (10) Alarm Sounds| The batteries are connected in series instead of in parallel.| The voltage is higher than 48V.| Check the battery wire harness.
The battery has high voltage.| The voltage is higher than 30.5V.| Replace the battery.

SAFETY
Make sure to follow all safety guidelines to ensure that your Mobility Scooter continues functioning properly and to protect yourself and others from all harm and injury.

• Before riding, always perform a visual safety check of all electrical connections, correcting any potentially loose or corroded connections before operating. These include all connections to the battery box.
• Perform a test of the brakes by gently engaging and releasing the forward and reverse Drive Lever to make sure that they are sensitive and reliable.

WARNING
Operating the Mobility Scooter with insufficient brakes can lead to great personal injury. Do not operate if there is any suspicion regarding brake quality.

• Check the Power Indicator on the Tiller Console before operating to ensure that you have enough battery charge for your anticipated amount of operation.
• Do not exceed the weight limit of your Mobility Scooter; the maximum weight limit is 3001bs (135kg).
• Your Mobility Scooter is capable of navigating up to a 9° slope safely. Do not attempt to climb or descend a slope greater than this angle at any time.

WARNING

• Riding the Mobility Scooter up or down a slope greater than 9°can make it unstable, causing it to tip over, resulting in personal injury and/or damage to the Scooter. Never ride down an incline backward. Do not drive up or down a potentially hazardous incline (i.e. areas covered in snow, ice, water, sand, gravel, etc.). Always ride the scooter straight up or down any incline to reduce the possibility of a tip or fall; do not ride at an angle.
• Always operate the Mobility Scooter on safe surfaces only. The Scooter is designed for optimum stability on dry, level surfaces made of concrete, blacktop, asphalt, or hard dirt. Avoid riding on soft pavement, tall grass (which can become tangled in the running gear), loosely packed gravel, sand, or any other surface your feel unsure about.

WARNING

• Riding the Mobility Scooter on any potentially unsafe surfaces can make it unstable, causing it to tip over, resulting in personal injury and/or damage to the Scooter. Avoid areas covered in snow, ice, water, sand, gravel, and any other surfaces with
  slip hazards.

CAUTION

• Do not expose the Mobility Scooter to any type of excessive moisture, including, but not limited to rain, snow, mist, or heavy washing. Exposure to such conditions can cause damage to the Scooter, disabling safe operation. If the Scooter is exposed to excessive moisture, do not attempt to operate it until it has been thoroughly dried.
• Electrical devices, like the Mobility Scooter, may be affected by Electromagnetic Interference (EMI) or Radio Frequency Interference (RFI) which can be produced by radio stations, TV stations, or other powerful telecommunication transmitters. If you operate the Scooter within the interference range of such transmitters, it may cease to function or move erratically.

WARNING
If unintended motion occurs due to EMI/RFI, immediately turn the Scooter off and contact your authorized provider. Attempting to operate the Scooter under such conditions can result in personal injury or damage to the equipment.

• When transferring on or off of your Mobility Scooter, always follow these safety precautions:
• Remove the key from the key switch to prevent unintended movement. Do not enter or exit the scooter while the key is in place.
• Make sure that the Scooter is not in Manual Freewheel Mode (see below).
• Flip up or move away the armrests to allow easy access to the seat.
• Reduce the distance between the Scooter and whatever object you are transferring to as much as possible to reduce the risk of falling.
• Turn the front wheel so that it is straight facing forward to improve the Scooter’s stability during transfer.
• WARNING
• Always position yourself as far back in the Scooter seat as possible before transferring out. Avoid putting all of your weight on the armrests during transfer. Also avoid placing all of your weight on the footplate during transfer. Failure to follow these precautions can offset the Scooter’s center of gravity, causing it to tip during transfer, resulting in personal injury or damage to the Scooter.
• WARNING
• Vive does not recommend removing or replacing the battery inside the battery box without the help of a professional. Batteries are high voltage power sources and can be dangerous if not properly handled. Avoid contact with the battery terminals on the underside of the battery box as this can lead to severe injury. Batteries contain lead and lead compounds. Wear proper safety attire when handling batteries. Keep metal objects away from the battery terminals, electric shock may occur.

WARRANTY INFORMATION

All of the design and production processes for this equipment are managed in accordance with ISO 9001 standards to guarantee their quality and reliability. Warranty service is administered and performed by the authorized provider in cooperation with their after-service department.
The following parts of the Mobility Scooter are covered under warranty:

• Five-year warranty on Front and Rear Section frames from the date of purchase
• One-year warranty on the following parts from the date of purchase
• Electric control system and Drive Lever
• Motor/gearbox assembly
• Charger
• Six-month limited warranty on batteries from the date of purchase

The following components and issues are not covered by any warranty:

• Body Panel wear
• Tires
• Upholstery, seat, and hand grips
• Damage caused by abuse, accident, or negligence
• Damage caused by improper operation, maintenance, or storage
• Use of the Scooter for business purposes or other unintended usage

PRE-RIDE SAFETY CHECK

Perform the following inspections prior to using your travel scooter:

• Check the condition of the tires. Make sure they are not damaged.
• Check all electrical connections. Make sure they are tight and secured in any harnesses.
• Check the brakes to ensure they operate properly.
• Ensure the manual freewheel lever is in drive mode before sitting on the travel scooter.

WARNINGS

• Before placing your scooter into or taking it out of freewheel mode, remove the key from the key switch. Never sit on a scooter when it is in freewheel mode. Never put a scooter in freewheel mode on an incline as this could cause your scooter to roll away.
• It is important to always note that when freewheel mode is engaged that your brakes are disengaged.
• Inspect the battery charger, wiring and connectors for damage before each use. Contact provider if damage is found.
• Be aware the charger can become hot, please keep off surfaces that can be affected by heat.
• Do not charge your scooter in areas where charging can be affected by the weather.
• Never use an extension cord to charge your battery, always plug it directly into an outlet.
• Do not allow unsupervised children around the scooter. The scooter is meant for adult use only.
• Always have your batteries changed out by a professional when a new battery is required for your scooter.
• Keep both hands on the Tiller whilst driving the scooter and avoid any activities that can impair your use of both hands to steer the scooter. Activities such as walking a pet or holding something while driving are strongly not recommended.
• Always stop and remove the key before trying to make any adjustments to your scooter.
• Do not lift the scooter or any pieces of the scooter beyond your physical capabilities.
• Make sure all locking knobs and pins are in place and firm before use of the scooter. Follow all instructions for putting your scooter together exactly. Never hose off your travel scooter, only wipe clean with a damp rag.

IMPORTANT: SCOOTERS ARE SIMILAR TO CARS IN THE SENSE THEY NEED TO BE RUN EVERY SO OFTEN, PLEASE DO NOT LEAVE YOUR SCOOTER WITHOUT USE FOR MULTIPLE MONTHS, IT IS IMPORTANT TO RUN DOWN THE BATTERY AND RECHARGE THE BATTERY FULLY AT LEAST TWICE A MONTH SO THAT THE BATTERY REMAINS IN GOOD HEALTH. DO NOT OVERCHARGE YOUR BATTERY, CHARGING A BATTERY LONGER THAN 12 HOURS CAN LEAD TO LOWERING THE OVERALL BATTERY LIFE.

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