Eureka NEN170C Canister Vacuum Cleaner Owner’s Manual

Eureka NEN170C Canister Vacuum Cleaner

Product Information

Specifications

• Type: Canister Vacuum Cleaner, Household
• Model: NEN170C series
• Manufacturer: Eureka
• Customer Service HELPLINE: 1-888-365-2230
• Website: www.eureka.com/ca

Product Usage Instructions

How to Assemble Your Vacuum Cleaner

Refer to the provided Owner’s Guide for detailed assembly instructions. Ensure all parts are correctly identified and securely attached.

How to Use Your Vacuum Cleaner

1. Plug the vacuum cleaner into a power source.
2. Adjust the speed control button based on your cleaning needs.
3. Turn on the vacuum using the ON/OFF button.
4. Use the appropriate accessory for different surfaces (eg, turbo nozzle for carpets, crevice tool for corners).
5. Empty the dust bag when full and follow maintenance instructions.

How to Maintain Your Vacuum Cleaner

• Regularly empty and clean the dust bag or container.
• Clean or replace filters as recommended by the manufacturer.
• Check for blockages in hoses and nozzles.
• Inspect and clean the brushroll for optimal performance.

Problem-Solving

If you encounter any issues with your vacuum cleaner, refer to the Owner’s Guide for troubleshooting tips. Contact customer service for further assistance if needed.

FAQ

Q: How do I register my product?

A: Visit www.eureka.com and click on the ‘Register Your Product’ link in the top right corner to complete the registration process.

Q: What should I do if my vacuum suddenly shuts off?

A: If the vacuum shuts off unexpectedly, unplug it, wait at least 30 minutes, check for any blockages or overheating, and then plug it back in after the cooling period.

Where to find important vacuum information Please Retain

• We suggest you record the model, type, and serial numbers below. They are located on the bottom of your cleaner.
• For prompt and complete service information, always refer to these numbers when inquiring about service.
• Model & Type ———————
• Serial No ———————–
• It is also important to keep your receipt as proof of date of purchase.
• This Owner’s Guide provides important instructions to prolong the life of your Eureka vacuum cleaner.
• Registration: To register your product visit www.eureka.com and click on the ‘Register Your Product’ link in the top right corner.
• Inspection: Carefully unpack and inspect your new Eureka vacuum cleaner for shipping damage.
• Each unit is tested and thoroughly inspected before shipping. For instructions regarding any shipping damage, call Eureka Customer Service HELPLINE at 1-888-365-2230 immediately.

IMPORTANT SAFEGUARDS

When using an electrical appliance, basic precautions should always be followed, including the following.
READ ALL INSTRUCTIONS BEFORE USING THIS VACUUM CLEANER

WARNING To reduce the risk of fire, electric shock, or injury:

• Do not use it outdoors or on wet surfaces.
• Do not leave the vacuum cleaner when plugged in. Turn off the switch and unplug the electrical cord when not in use and before servicing.
• Do not allow it to be used as a toy. Close attention is necessary when used by or near children.
• Use only as described in this manual.
• Use only the manufacturer’s recommended attachments.
• Do not use a damaged cord or plug. If a cleaner is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, call the Eureka Customer Service HELPLINE at 1-888-365-2230
• Do not pull or carry by the cord, use the cord as a handle, close the door on the cord, or pull the cord around sharp edges or corners. Do not run a vacuum cleaner over the cord. Keep the cord away from heated surfaces.
• Do not use extension cords or outlets with inadequate current carrying capacity.
• Turn off all controls before unplugging.
• Do not unplug by pulling on the cord. To unplug, grasp the plug, not the cord.
• Do not handle the vacuum cleaner with wet hands or operate without shoes.
• Do not put any objects into openings. Do not use any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow.
• This vacuum cleaner creates suction. Keep hair, loose clothing, fingers, and all parts of the body away from openings and moving parts.
• Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
• Do not use without a dust bag or filters) in place.
• Use extra care when cleaning on stairs.
• Do not use to pick up flammable or combustible liquids such as gasoline, or use on areas where they may be present.
• Store your cleaner indoors in a cool, dry area.
• Keep your work area well-lit.
• Unplug electrical appliances before vacuuming them.
• Belt pulleys can become hot during normal use. To prevent burns, avoid touching the belt pulley when servicing the drive belt.
• Turn off the power switch and unplug the cleaner before rotating the nozzle.
• Hold the plug when rewinding onto the cord reel. Do not allow plug to whip when rewinding.
• Unplug before connecting accessories, such as pet tools, crevice tools, etc.

SAVE THESE INSTRUCTIONS

• To reduce the risk of electric shock, this appliance has a polarized plug (one blade is wider than the other).
• This plug will fit in a polarized outlet only one way. If the plug does not fully fit into the outlet, reverse the plug.
• If it still does not fit, contact a qualified electrician to install the proper outlet. Do NOT change the plug in any way.

Thermal Cut Off

• This vacuum cleaner has a special thermostat that protects the cleaner in case of motor overheating. If the cleaner suddenly shuts off, push the on/off switch off (0) and unplug the cleaner.
• Check the cleaner for a possible source of overheating such as a full dust bag, a blocked hose or a clogged filter. If these conditions are found, fix them and wait at least 30 minutes before attempting to use the cleaner.
• After 30 minutes, plug the cleaner back in and push the on/off switch on (I).
• Do Not Oil the motor or the brushroll at any time. The bearings are permanently lubricated and sealed.

How to identify parts of your vacuum cleaner

1. Handle
2. Lock clip
3. Front cover
4. Suction port
5. Accessories cover
6. Dust full indicator
7. Cord rewind button
8. Back cover
9. Plug
10. Big wheel
11. Air outlet cover
12. ON/OFF button
13. Speed control button
14. Hose
15. Telescopic metal wand
16. Turbo nozzle
17. Crevice tool
18. Dusting brush
19. Pet tool
20. Straight nozzle

How to assemble your vacuum cleaner

• Step 1: Attach the hose by pressing the end down into the suction port.
• Step 2: Connect the telescopic metal wand to the hose Attach the telescoping wand to the hose at the bend by pushing the two components together and twisting until hearing an audible click.
• Step 3: Attach the floor nozzle or attachments Attach the floor nozzle to the end of the telescopic metal wand and twist into position when hearing an audible click.
• When using accessories, remove the nozzle and telescopic metal wand, and attach the desired accessory to the hose by inserting it.

How to use your vaccum cleaner

• CAUTION: Always switch off the vacuum cleaner before connecting or disconnecting the hose/attachments or removing and emptying the dust bag.

Operation

Turn on the machine:

• Pull the power cord out of the vacuum cleaner and stop when you see the yellow mark.
• Make sure the red mark is not visible or you have pulled too far.
• Insert the plug of the cord into the power socket which conforms to that on the label for the power supply, and press the On/Off switch pedal, and the machine can start working.

Cord rewind

• When done cleaning, turn off the power, pull the plug out of the electrical socket, and then push the rewind button until the cord is completely retracted.
• This canister is equipped with two-floor nozzles, a turbo nozzle, and a straight nozzle
• Position 1: Turbo nozzle: Better for carpet
• Position 2: Straight nozzle: Better for hard floor

How to maintain your vacuum cleaner

• CAUTION: Unplug from the electrical outlet before maintenance.

Changing the dust bag

• When the dust bag full indicator turns red, it is time to replace the existing bag with a new one. Open the dust bag compartment by lifting the cover and removing the old dust bag, insert the new dust bag, and snap it in place.

Cleaning and Maintaining the Filters Filter sponge

1. Open the dust bag compartment by lifting the cover.
2. Pull out the dust bag and you will see an inlet sponge filter.
3. Separate the filter sponge from the machine.
4. Rinse the filter in lukewarm water and allow it to dry. Never wash the filter in a washing machine. Do not use a hair dryer or similar device to dry it.
5. Reinsert the clean filter when it is completely dry. You may also replace the filter with a new one.

HEPA exhaust filter

1. Remove the exhaust filter door.
2. Remove the current filter from the holder and rinse the filter in lukewarm water. Allow it to air dry for 24 hours before placing it back into the holder.
3. Close the filter door.

Troubleshooting

Problem-solving

Make sure the vacuum is turned off and the power cord is unplugged.

NOTICE: Thermal cut-off

This vacuum cleaner has a special thermostat that protects the vacuum in case of motor overheating.

If the vacuum suddenly shuts off, proceed as follows:

1. Push the power switch off and unplug the vacuum.
2. Check the vacuum for a possible source of overheating such as a full dust bag, blocked hose, or clogged filter. If these conditions are found, fix them and wait at least 30 minutes before attempting to use the vacuum.
3. After 30 minutes, plug the vacuum back in and turn on the switch. If the vacuum still does not work, call the Eureka Customer Service HELPLINE at 1-888-365-2230.

dust bag
Filter is blocked| Clean or replace the filter
Blockage in hose, floor nozzle, or other accessory| Clear any blockages
The filter isn’t fully dry after washing| Ensure the filter is fully dry before reinstalling
The power cord has become unplugged| Push the plug securely into an outlet, try another outlet, or check the circuit breaker
Thermal cutoff has occurred| See detailed “thermal cut-off” instructions above

• Connecting to an electrical socket
• Please check that the voltage indicated on the product corresponds with your supply voltage.
• Please do not return this product to the store.
• Other maintenance or services not included in the manual should be performed by an authorized service representative.
• For any questions or concerns, EUREKA is happy to be of service.
• Contact us directly at Eureka Customer Service Helpline
• 1-888-365-2230

PARTS

Limited warranty

The Eureka three-year limited warranty

Midea America Corp. (“Eureka”), subject to the terms and conditions herein, warrants this vacuum cleaner to be free from defects in material and workmanship for a term of three years from the date of original purchase when used in accordance with the Eureka operating and maintenance instructions and under normal household usage. This warranty is granted only to the original purchaser and members of the immediate household and applies only to original purchases from Eureka-authorized resellers.

What Eureka will do:

• Eureka will, at its option, repair or replace a defective vacuum or vacuum part that is covered by this warranty. Repairs may be performed using new or refurbished parts that meet or exceed
• Eureka specifications for new parts. If Eureka elects to replace the vacuum, the replacement may be a reconditioned unit.
• Depending on the availability of products, Eureka reserves the right to provide you with a replacement product that is the same or similar or substitute equivalent of the original product.
• As a matter of warranty policy, Eureka will not refund the consumer’s purchase price.

This warranty does not cover:

• Normal wear and tear of the vacuum and vacuum parts that require replacement under normal use such as disposable dust bags, filters, drive belts, light bulbs, brush-roll, bristles, impellers, and cleaning.
• Damages or malfunctions resulting from improper or unreasonable use or maintenance, abuse, negligence, failure to follow instructions contained in any written materials that accompany the product, deterioration because of excess moisture, corrosive atmosphere, lightning, power surges, connections to improper voltage supply, unauthorized alteration, or other external causes such as extremes in temperature or humidity, modifications, scratches or discoloration, accidents, misuse, or acts of God.
• This warranty also does not cover damage resulting from repair or attempted repair by anyone other than Eureka.
• This warranty does not apply to any product that has been altered or on which the serial number has been defaced, modified, or removed.
• Altering, erasing, or forging any proof-of-purchase documents voids any applicable product warranty.

Obtaining warranty service:

• To obtain warranty service you must contact the Eureka Service Team, toll-free, at 1-888-365-2230 or email CanadaSupport@eureka.com, to discuss the warranty claim and procedures to be followed.
• All warranty claims must include submission of proof-of-purchase documentation. For additional information, you may also visit http://www.eureka.com/ca

Shipping charges:

• You will be responsible for any initial shipping and insurance charges if the defective products) must be shipped for warranty service or warranty evaluation; however, Eureka will pay the return shipping charges if repairs are covered by the warranty.
• When returning parts for repair, you must include the model, type, and serial number.
• If any product submitted for warranty service is found to be ineligible, an estimate of repair cost will be furnished and the repair performed only if requested by the owner and upon receipt of payment or acceptable arrangements for payment.

Further limitations and exclusions:

• Any warranty that may be implied in connection with your purchase or use of the vacuum, including any warranty of Merchantability or any warranty of Fitness For A Particular Purpose is limited to the duration of this limited warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.
• Your relief for the breach of this warranty is limited to the relief expressly provided above. In no event shall the manufacturer be liable for any consequential or incidental damages you may incur in connection with your purchase or use of the vacuum. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
• This warranty gives you specific legal rights. You may also have other rights, which may vary by state.
• Midea America(Canada) Corp.
• Unit 108, 15 Allstate Parkway,
• Markham, Ontario, L3R 5B4.
• Eureka Customer Service HELPLINE 1-888-365-2230

References

• Eureka - Vacuums for all your cleaning needs
• EUREKA- Vacuums for all your cleaning needs

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