ZEBRA Viqf Connect with 42 Gears User Guide
- June 14, 2024
- ZEBRA
Table of Contents
**ZEBRA Viqf Connect with 42 Gears User Guide
**
Customer requirements
Technical form
After the PO is received by Zebra, the customer must fill out the Technical
Form that gathers information necessary for service set up.
ZDS (Zebra Data Service) enablement
ZDS is a set of background services responsible for collecting and uploading
analytics data coming from ZDS plug-ins and Zebra-authorized third-party apps.
ZDS enablement on devices is a prerequisite for the following VIQF reports
- Applications Analytics
- Smart battery health
- Battery swap activity
- Device disruptions
- Scan metrics
Customer must familiarize themselves with the ZDS Agent Configuration Guide and make sure ZDS is enabled on the devices by meeting following requirements:
Enable network connectivity on devices (WWAN or WLAN based) and ensure the device can reach the Internet.
- If devices are behind corporate firewall, ensure the ZDS cloud server can be reached from the devices. The server info and port used by ZDS are1 :
- Server 1 address: https://[analytics.zebra.com](http://analytics.zebra.com); using IP address 104.198.59.61 on Port: 443
- Server 2 address: https://device-https.[savannacore.zebra.com](http://savannacore.zebra.com); using IP address: 34.68.84.87 on Port: 443
Data is uploaded to the Zebra analytics database every 24 hours by default;
however, it is recommended to increase the ZDS data upload frequency to at
least 4 times every 24 hours to improve data availability and accuracy in
analytics insight provided by VIQF.
Please find configuration files here.
WLAN / GPS data collection enablement
To protect customers’ privacy, WLAN and GPS data collection is disabled on all
Zebra devices by default. WLAN / GPS data collection can be enabled by using
ZDS configuration files (available on VIQF Onboarding page).
If the customer wants to have access to the Geo Locations / WLAN Signal
Strength reports, the GPS/WLAN data collection needs to be enabled by customer
in their 42Gears environment.
- The collection of GPS data is a prerequisite for the Geo Locations report,
- the collection of WLAN data is a prerequisite for the WLAN Signal Strength report.
Zebra recommends using DNS server names (instead of IP addresses) when whitelisting (aka “allowlisting”) to avoid service interruptions and required router changes if IP addresses change in the future.
OneCare contract
To see data on the OneCare Dashboard (Repairs, Contracts, Lifeguard Analytics)
customer needs to purchase a Zebra OneCare contract and provide its number to
VIQF Onboarding team.
If VIQF dashboard is located in EMEA VIQ environment, the devices enrolled in
customer’s MDM must be covered by Zebra OneCare contract in order for the ZDS
dependent reports (Smart Battery Health, Scan Metrics, …) to be available in
VIQF.
Onboarding steps
After all requirements have been met, VIQF Onboarding team proceeds with VIQF
dashboard preparation.
Once the VIQF Dashboard is set up, the connectivity between the MDM and the
VIQF Dashboard is verified, and basic dashboard checks are performed, access
to the VIQF is provided to the customer. After a minimum of 10 % devices is
enrolled, VIQF Onboarding team proceeds with the validation of data in
selected VIQF reports. Once completed, VIQF Onboarding team closes the
onboarding phase by sending a service summary and contacts for technical
support in run phase. Customer is also registered for a short VIQ Learning
Series to help them effectively utilize the VIQF reports and insights
Let us know what you think
We would love to hear from you about your experience with VIQF via an
anonymous CSAT review!
If you have any questions, feel free to contact us on
onboarding.pm@zebra.com.
ZEBRA and the stylized Zebra head are trademarks of Zebra Technologies Corp., registered in many jurisdictions worldwide. All other trademarks are the property of their respective owners. ©2019 Zebra Technologies Corp. and/or its affiliates. All rights reserved.