ZEBRA Viqf Bundled with 42Gears User Guide
- June 19, 2024
- ZEBRA
Table of Contents
Version#1 12/12/2023 General
VIQF Bundled with 42Gears
Customer requirements
Technical form
After the PO is received by Zebra, customer must fill out the Technical Form that gathers information necessary for service set up.
ZDS (Zebra Data Service) enablement
ZDS is a set of background services responsible for collecting and uploading analytics data coming from ZDS plug-ins and Zebra-authorized third-party apps. ZDS enablement on devices is a prerequisite for the following VIQF reports:
- Applications Analytics
- Smart battery health
- Battery swap activity
- Device disruptions
- Scan metrics
Customer must familiarize themselves with the ZDS Agent Configuration Guide and make sure ZDS is enabled on the devices by meeting following requirements:
- Enable network connectivity on devices (WWAN or WLAN based) and ensure the device can reach the Internet.
- If devices are behind a corporate firewall, ensure the ZDS cloud server can be reached from the devices. The server info and port used by ZDS are :
− Server 1 address: https://analytics.zebra.com; using IP address 104.198.59.61 on Port: 4431
− Server 2 address: https://device-https.savannacore.zebra.com; using IP address: 34.68.84.87 on Port: 443
Data is uploaded to the Zebra analytics database every 24 hours by default; however, it is recommended to increase the ZDS data upload frequency to at least 4 times every 24 hours to improve data availability and accuracy in analytics insight provided by VIQF.
WLAN / GPS data collection enablement
To protect customers’ privacy, WLAN and GPS data collection is disabled on all
Zebra devices by default.
WLAN / GPS data collection can be enabled through MDM or by using ZDS
configuration files (available on VIQF Onboarding
page). If requested by the customer, Zebra can
enable the data collection as part of the initial MDM configuration.
- The collection of GPS data is a prerequisite for the Geo Locations report,
- The collection of WLAN data is a prerequisite for the WLAN Signal Strength report.
OneCare contract
To see data on the OneCare Dashboard (Repairs, Contracts, Lifeguard
Analytics), the customer needs to purchase a Zebra OneCare contract and
provide its number to VIQF Onboarding team.
If VIQF dashboard is in EMEA VIQ environment, the devices enrolled in
customer’s MDM must be covered by Zebra OneCare contract for the ZDS dependent
reports (Smart Battery Health, Scan Metrics, …) to be available in VIQF.
- Zebra recommends using DNS server names (instead of IP addresses) when whitelisting (aka “allowlisting”) to avoid service interruptions and required router changes if IP addresses change in the future.
Onboarding steps
After all requirements have been met, VIQF Onboarding team proceeds with MDM
configuration and VIQF dashboard preparation.
Once VIQF and MDM are ready, both accesses are provided to the customer, and
they can start with device enrollment. When enrolling devices, it is necessary
to follow the VIQF friendly site structure as per Technical Best Practices
Guide (page 4 – 5).
After a minimum of 10 % devices is enrolled, VIQF Onboarding team proceeds
with the validation of data in selected VIQF reports. After the validation is
completed, VIQF Onboarding team closes the onboarding phase by sending a
service summary and contacts for technical support in run phase.
Customer is also registered to a short VIQ Learning Series to help them
effectively utilize the VIQF reports and insights.
Let us know what you think
We would love to hear from you about your experience with VIQF via an
anonymous CSAT
review!
If you have any questions, feel free to contact us on
onboarding.pm@zebra.com.
ZEBRA and the stylized Zebra head are trademarks of Zebra Technologies Corp.,
registered in many jurisdictions worldwide. All other trademarks are the
property of their respective owners.
©2019 Zebra Technologies Corp. and/or its affiliates. All rights reserved.
ZEBRA TECHNOLOGIES
Version#1 12/12/2023 General
References
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