Shark HZ250 Series UltraLight Pet Corded Stick with Self-Cleaning Brushroll User Manual
- June 8, 2024
- Shark
Table of Contents
IMPORTANT SAFETY INSTRUCTIONS
HOUSEHOLD USE ONLY
To reduce the risk of electric shock, this vacuum cleaner has a polarized
plug (one blade is wider than the other). As a safety feature, this plug will
fit into a polarized outlet only one way. If the plug does not fit fully into
the
outlet, reverse the plug. If it still does not fit, contact a qualified
electrician.
DO NOT force into outlet or try to modify to fit.
WARNING
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR INJURY:
GENERAL WARNINGS
When using an electrical appliance, basic precautions should always be
followed, including the following:
-
Your vacuum cleaner may consist
of a motorized nozzle, wand, hose,
and/or vacuum pod. This device
contains electrical connections,
electrical wiring, and moving
parts that potentially present risk
to the user. -
Use only identical replacement parts.
-
Carefully observe and follow
the instructions provided below
to avoid improper use of the
appliance. DO NOT use the vacuum
for any purpose other than those
described in this manual. -
Before use, carefully inspect all
parts for any damage. DO NOT
use if any parts are damaged. -
The use of an extension cord is
NOT recommended. -
This vacuum cleaner contains
no serviceable parts.
USE WARNINGS -
This appliance can be used by
persons with reduced physical,
sensory or mental capabilities or
lack of experience and knowledge
if they have been given supervision
or instruction concerning use of
the appliance in a safe way and
understand the hazards involved.
Cleaning and user maintenance shall
not be made by children. Keep the
appliance and its cord out of reach of
children. DO NOT allow the appliance
to be used by children. DO NOT allow
to be used as a toy. Close supervision
is necessary when used near children. -
Always turn off the vacuum cleaner
before connecting or disconnecting
any motorized nozzles or other
accessories. -
DO NOT handle plug or vacuum
cleaner with wet hands. -
DO NOT use without filters in place.
-
Only use Shark® branded filters
and accessories. -
DO NOT damage the power cord:
a) DO NOT pull or carry vacuum
cleaner by the cord or use the
cord as a handle.
b) DO NOT unplug by pulling
on cord. Grasp the plug, not
the cord.
c) DO NOT run the vacuum cleaner
over the power cord, close a
door on the cord, pull the cord
around sharp corners, or leave
the cord near heated surfaces. -
DO NOT put any objects into nozzle
or accessory openings. DO NOT use
with any opening blocked; keep free
of dust, lint, hair, and anything that
may reduce airflow. -
DO NOT use if nozzle or accessory
airflow is restricted. If the air
paths or the motorized floor
nozzle become blocked, turn the
vacuum cleaner off and unplug
from electrical outlet. Remove all
obstructions before you plug in
and turn on the unit again. SAVE THESE INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE -
Keep nozzle and all vacuum
openings away from hair, face,
fingers, uncovered feet, or
loose clothing. -
DO NOT use if vacuum cleaner is
not working as it should, or has
been dropped, damaged, left
outdoors, or dropped into water. -
Use extra care when cleaning
on stairs. -
DO NOT leave the vacuum cleaner
unattended while plugged in. -
When powered on, keep the
vacuum cleaner moving over the
carpet surface at all times to avoid
damaging the carpet fibers. -
DO NOT place vacuum cleaner
on unstable surfaces such as chairs
or tables. -
Your Shark® vacuum may not
be designed to stand up on its own.
When taking a break from cleaning,
you may need to lean it against
furniture or a wall, or lay it flat
on the floor. Using the vacuum
for an application where the unit
lacks stability may result in
personal injury. -
DO NOT use to pick up:
a) Liquids
b) Large objects
c) Hard or sharp objects
(glass, nails, screws, or coins)
d) Large quantities of dust (drywall
dust, fireplace ash, or embers).
DO NOT use as an attachment to
power tools for dust collection.
e) Smoking or burning objects
(hot coals, cigarette butts,
or matches)
f) Flammable or combustible
materials (lighter fluid, gasoline,
or kerosene)
g) Toxic materials (chlorine bleach,
ammonia, or drain cleaner) -
DO NOT use in the following areas:
a) Poorly lit areas
b) Wet or damp surfaces
c) Outdoor areas
d) Spaces that are enclosed and
may contain explosive or toxic
fumes or vapors (lighter fluid,
gasoline, kerosene, paint,
paint thinners, mothproofing
substances, or flammable dust) -
Turn off all controls before plugging
in or unplugging the vacuum. -
Unplug from electrical outlet
when not in use and before
any maintenance or cleaning. -
Hand wash with water only.
Washing with cleaning chemicals
could damage the unit. -
During cleaning or routine
maintenance , DO NOT cut anything
other than hair, fibers, or string
wrapped around the brushroll. -
Allow all filters to air-dry completely
before replacing in the vacuum to
prevent liquid from being drawn
into electric parts. -
Make sure the dust cup and all
filters are in place after routine
maintenance. -
If provided, secure the power
cord around the two cord hooks
during storage.
1. Insert Wand into Floor Nozzle.
2. Insert Handheld Vacuum into wand.
3. Snap the Accessory Holder onto the wand,
then place accessories in the holder.
Ensure all connections click securely into place
The control panel is located on top of the
handheld vacuum.
Power Button
Press the Power button to begin vacuuming.
Press again to turn off power.
Bare Floor/Small Area Rugs
In the Bare Floor/Small Area Rug setting,
the brushrolls spin slowly to clean bare
floors and small area rugs
Carpet
The brushrolls spin faster to pick up debris
below the surface of your carpets.
NOTE: Use the floor selector to toggle between Bare Floor and Carpet
settings.
NOTE: For deep cleaning per ASTM F 608 (embedded dirt in carpets) please
use the Carpet setting.
To clean floors, step on floor nozzle
and tilt handheld vacuum back.
Select the desired floor mode for cleaning.
For more reach, detach the wand. Stand
the vacuum upright, step on the foot
pedal on the side of the nozzle, and pull
up the wand to detach.
To detach the handheld vacuum, press the
Wand Release button and lift the handheld
vacuum off the wand. Great for cleaning
stairs, furniture, and countertops.
To clean stairs or other narrow spaces,
attach the handheld vacuum to the
floor nozzle.
Press the wand release button near the top of the
wand to detach the handheld vacuum.
Align the catch on the side of the handheld
vacuum with the storage hook on the wand, then
hang the handheld vacuum from the hook.
Wrap the cord around the two cord hooks.
Start with the top hook, and leave a little
slack in the cord.
AVAILABLE ACCESSORIES
NOTE: Not all accessories come with all units. For a list of the
accessories included with this model, see the top
inside flap of the box. To order additional accessories, visit
sharkaccessories.com.
A Crevice Tool
This slender tool offers extended reach to
access corners, baseboards, tight spaces, and
ceilings. A longer crevice tool is available at
sharkaccessories.com.
B Pet Crevice Tool
This versatile, slender 8″ tool removes pet hair
from hard-to-reach spaces like corners, stairs,
and in between couch cushions.
C Upholstery Tool
Picks up pet hair, dust, and large debris from
mattresses, couches, curtains, and other
delicate upholstered fabrics.
D Dusting Brush
This brush dusts and cleans delicate surfaces.
Great for use on fans, blinds, lampshades, 
and keyboards.
E Pet Multi-Tool
A single convertible tool for cleaning tough pet
messes two ways: use the stiff bristle brush to
clean stuck-on debris, or take off the bristles to
reveal an upholstery tool perfect for removing
stubborn pet hair and large piles of debris.
F Duster Crevice Tool
Two cleaning tools in one. The crevice tool
gives you extended reach to clean in tight
spaces, while the soft brush is ideal for dusting
delicate surfaces.
G Anti-Allergen Dust Brush
This brush features nylon fiber bristles specifically
designed for removing fine dust and allergen
particles from the most delicate surfaces.
H Self-Cleaning Pet Power Brush
Tackles pet hair and ground-in dirt from abovefloor
areas like carpeted stairs and upholstery,
while actively removing hair wrap as it cleans.
I Precision Duster
This flexible tube features a micro-duster crevice
tool on the end for cleaning around delicate
objects and in difficult-to-reach spots like car
interiors and computer keyboards.
J Under-Appliance Wand
Clean under and behind hard-to-move
appliances and furniture with this adjustable 36″
tool. Flip the extension piece over to clean the
underside of appliances.
K Onboard Storage Clip
This removable clip attaches to your vacuum.
The clip can store up to two accessories at a
time while you clean.
L Accessory Bag (Large, 32 x 70 cm)
This convenient accessory storage bag
measures 32 cm x 70 cm and fits the Under-
Appliance Wand. Smaller size available at
sharkaccessories.com
MAINTENANCE
IMPORTANT: Unplug the vacuum before performing any maintenance.
EMPTYING THE DUST CUP
Empty the dust cup each time you vacuum and periodically during cleaning, when debris in the dust cup reaches the MAX fill line.
Press the wand release button and lift the
handheld vacuum. Remove the dust cup and
check all intake openings for blockages.
To remove the dust cup from the handheld vacuum,
press the two Dust Cup Release buttons at the same
time and slide out the dust cup.
Hold the dust cup over the trash. Press the empty
button and pull the dust cup open until it clicks
and locks. To remove debris from the conical metal
screen, tap the dust cup downward inside the trash.
Push the dust cup closed. Reinstall it in the
handheld vacuum by inserting the front end first,
then the back until it clicks into place.
CLEANING FILTERS
Regularly rinse and replace the filters to maintain your vacuum’s suction
power.
To prevent damage from cleaning chemicals, rinse filters with cold water only.
Do not use soap. Allow all filters to air-dry for at least 24 hours before
reinstalling them to prevent liquid from being drawn into electronic parts.
With the dust cup detached, press the Filter
Access buttons on both sides of the back of the
dust cup, then pull out the filter housing. Pull the
foam filter out of the housing, then lift out the felt
filter by the pull tab.
The Pre-Motor Filters should be washed once a month.
Remove the filter cover on the top of the handheld
vacuum to access the post-motor filter. To insert
the filter cover, lead with the bottom and press the
top into the handheld until it clicks into place.
The Post-Motor Filter should be washed once
every 12 months.
REPLACEMENT FILTERS
Replacement Pre-Motor Filter Kit Replacement Post-Motor Filter
XFFKHZ2000 XPMFHZ2000
NOTE: The pre-motor filters should be replaced every
2.5 years. The post-motor filter should be replaced every 3 years.
Remove the handheld vacuum from the wand and
check all dust cup intake openings for debris or
blockages.
Detach the wand and check it for blockages.
Detach the wand from the floor nozzle and set aside.
Tilt the floor nozzle tube back and check openings
for blockages.
Remove any blockages or debris from the floor nozzle
debris intake.
(See Floor Nozzle Maintenance section to check
underneath the nozzle.).
If you notice any hair wrap, continue vacuuming and the Self-Cleaning
Brushroll will automatically remove it. If some hair wrap remains after
continued use, remove the brushroll cover from the bottom of the nozzle and
carefully remove the hair.
To open the cover, use a coin to turn the locks counterclockwise. Lift off the
cover and remove any debris or hair wrap. Check the Debris Intake and clear
away any dirt or blockages.
To close the cover, push down until it clicks into place, then turn the locks
clockwise until closed.
TROUBLESHOOTING
Vacuum is not picking up debris. No suction or light suction. (Refer to
Maintenance section for more
information.)
-
Empty the dust cup and clear the conical metal fluff screen. Check filters to see if they need cleaning.
Follow instructions for rinsing and completely air-drying the filters before reinstalling them. -
Check floor nozzle for blockages; clear blockages if required. (See Checking for Blockages instructions).
-
Remove any string, carpet fibers, or hair that may be wrapped around the brushroll.
-
Ensure the brushroll cover is locked in place. First, turn the nozzle upside down. Using a coin, turn the
three locks counterclockwise. Push down on both sides of the cover until it clicks securely into place, then turn locks clockwise to close.
Vacuum lifts area rugs.
- Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
- Turn off the unit to disengage the brushrolls. To restart, press the power button on the handle.
NOTE: During above-floor cleaning, accessories are optimized for
different types of debris (See Available
Accessories section).
Brushrolls do not spin.
-
Sometimes going over thick carpet may cause the brushroll to stop. Try turning off and turning on the
vacuum off the carpet to see to restart the floor nozzle. -
If the brushroll indicator light turns solid red or flashes red, immediately turn off and unplug the vacuum.
-
Disconnect the wand from the floor nozzle and clear any blockages.
-
Reconnect the wand, plug in the vacuum, and turn on the power.
-
If the brushroll indicator light on the floor nozzle is green, the blockage has been successfully cleared. If
the light is still red, please contact Customer Service at 1-800-798-7398.
Vacuum turns off on its own or the indicator light flashes red.
If your vacuum overheats, the thermostat will automatically turn off the
motor. Perform the following steps to restart:
- Turn vacuum off and unplug it.
- Empty dust cup and clean filters (see Emptying the Dust Cup section).
- Disassemble the entire vacuum.
- Check for blockages in wand, floor nozzle, handheld vacuum, inlet openings, and accessories.
- Reassemble the entire vacuum and ensure all parts click into place.
- Allow unit to cool for a minimum of 60 minutes.
- Plug in vacuum and turn it on.
Vacuum is making a loud noise.
If you run over a hard or sharp object or notice a noise change while
vacuuming, check for blockages or
objects caught behind the brushroll. (Refer to Maintenance section for more
information.)
FIVE (5) YEAR LIMITED WARRANTY
The Five (5) Year Limited Warranty applies to purchases made from authorized
retailers of SharkNinja
Operating LLC. Warranty coverage applies to the original owner and to the
original product only and isnot transferable.
SharkNinja warrants that the unit shall be free from defects in material and
workmanship for a period of five (5) years from the date of purchase when it
is used under normal household conditions and
maintained according to the requirements outlined in the Owner’s Guide,
subject to the following conditions and exclusions:
What is covered by this warranty?
- The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole discretion, will be repaired or replaced up to five (5) years from the original purchase date.
- In the event a replacement unit is issued, the warranty coverage ends six (6) months following the receipt date of the replacement unit or the remainder of the existing warranty, whichever is later.
SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
-
Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered by this warranty. Replacement parts are available for purchase at sharkaccessories.com.
-
Any unit that has been tampered with or used for commercial purposes.
-
Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling, failure to perform required maintenance (e.g., not cleaning the filters), or damage due to mishandling in transit.
-
Consequential and incidental damages.
-
Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the
repair is performed by a repair person not authorized by SharkNinja. -
Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal
household conditions within the warranty period, visit sharkclean.com/support
for product care and maintenance self-help. Our Customer Service
Specialists are also available at
1-800-798-7398 to assist with product
support and warranty service options, including the possibility of upgrading
to our VIP warranty service options for select product categories.
SharkNinja will cover the cost for the customer to send in the unit to us for
repair or replacement. A fee of $24.95 (subject to change) will be charged
when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim
You must call 1-800-798-7398 to
initiate a warranty claim. You will need the receipt as proof of purchase.
A Customer Service Specialist will provide you with return and packing
instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other
rights that vary from state to state. Some states do not permit the exclusion
or limitation of incidental or consequential damages, so
the above may not apply to you.
RECORD THIS INFORMATION
Model Number: ____
Date Code: ____
Date of Purchase: __
(Keep receipt)
Store of Purchase: __
Benefits of registering your product and
creating an account:
- Get easier, faster product support and access to warranty information
- Access troubleshooting and product care instructions
- Be among the first to know about exclusive product promotions
TIP: The model number is on the rating label behind the dust cup.
TIP: The date code is on one of the prongs of the power cord plug.
TECHNICAL SPECIFICATIONS
Voltage: 120V~, 60Hz
Watts: 680W
PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.
This Owner’s Guide is designed to help you get a complete understanding of
your new Shark®
UltraLight Pet Corded Stick with Self-Cleaning Brushroll.
SharkNinja Operating LLC
US: Needham, MA 02494
CAN: Ville St-Laurent, QC H4S 1A7
sharkclean.com
Illustrations may differ from actual product. We are constantly striving to
improve our products;
therefore the specifications contained herein are subject to change without
notice.
For SharkNinja U.S. Patent information, visit
sharkninja.com/uspatents
2020 SharkNinja Operating LLC. SHARK is a registered
trademark of SharkNinja Operating LLC. 
HZ250_Series_IB_EN_EB3_Mv3
PRINTED IN CHINA
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Shark HZ250 Series UltraLight Pet Corded Stick with Self-Cleaning Brushroll
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User Manual – Original PDF