Shark ZU620 Series Rotator Powered Lift-Away Speed Upright Vacuum with Self-Cleaning Brushroll User Manual
- June 8, 2024
- Shark
Table of Contents
Shark
Rotator®
Powered Lift-Away® Speed
Upright Vacuum with
Self-Cleaning Brushroll
ZU620 Series
OWNER’S GUIDE
IMPORTANT SAFETY INSTRUCTIONS
FOR HOUSEHOLD USE ONLY • PLEASE READ CAREFULLY BEFORE USE
If the plug does not fit fully into the outlet, reverse the plug. If it still
does not fit,
contact a qualified electrician. DO NOT force into outlet or try to modify to
fit.
WARNING
To reduce the risk of fire, electric shock, injury, or property damage:
GENERAL WARNINGS
When using an electrical appliance,
basic precautions should always be
followed, including the following:
-
Your vacuum cleaner may consist of
a motorized nozzle, wand, hose, and/
or vacuum pod. This device contains
electrical connections, electrical
wiring, and moving parts that
potentially present risk to the user. -
Use only identical replacement parts.
-
Carefully observe and follow the
instructions provided below to avoid
improper use of the appliance. DO NOT
use the vacuum for any purpose other
than those described in this manual. -
Before use, carefully inspect all parts
for any damage. DO NOT use if any
parts are damaged. -
The use of an extension cord is
NOT recommended. -
This vacuum cleaner contains no
serviceable parts.
USE WARNINGS -
This appliance can be used by
persons with reduced physical,
sensory or mental capabilities or
lack of experience and knowledge
if they have been given supervision
or instruction concerning use of
the appliance in a safe way and
understand the hazards involved.
Cleaning and user maintenance shall
not be made by children.
a) Keep the appliance and its cord
out of reach of children. DO NOT
allow the appliance to be used by
children. DO NOT allow to be used
as a toy. Close supervision is
necessary when used near children. -
Always turn off the vacuum cleaner
before connecting or disconnecting
any motorized nozzles or other
accessories. -
DO NOT handle plug or vacuum
cleaner with wet hands. -
DO NOT use without filters in place.
-
Only use Shark® branded filters
and accessories. Failure to do so
will also void the warranty. -
DO NOT damage the power cord:
a) DO NOT pull or carry vacuum
cleaner by the cord or use the
cord as a handle.
b) DO NOT unplug by pulling on
cord. Grasp the plug, not the cord.
c) DO NOT run the vacuum cleaner
over the power cord, close a door
on the cord, pull the cord around
sharp corners, or leave the cord
near heated surfaces. -
DO NOT put any objects into nozzle
or accessory openings. DO NOT use
with any opening blocked; keep free
of dust, lint, hair, and anything that
may reduce airflow. -
DO NOT use if nozzle or accessory
airflow is restricted. If the air paths or
the motorized floor nozzle become
blocked, turn the vacuum cleaner
off and unplug from electrical outlet.
Remove all obstructions before you
plug in and turn on the unit again. -
Keep nozzle and all vacuum
openings away from hair, face,
fingers, uncovered feet, or loose
clothing. -
DO NOT use if vacuum cleaner is
not working as it should, or has been
dropped, damaged, left outdoors, or
dropped into water. -
Use extra care when cleaning
on stairs. -
DO NOT leave the vacuum cleaner
unattended while plugged in. -
When powered on, keep the vacuum
cleaner moving over the carpet surface
at all times to avoid damaging the
carpet fibers. -
DO NOT place vacuum cleaner
on unstable surfaces such as chairs
or tables. -
Your Shark® vacuum may not be
designed to stand up on its own. When
taking a break from cleaning, you may
need to lean it against furniture or a
wall, or lay it flat on the floor. Using
the vacuum for an application where
the unit lacks stability may result in
personal injury. -
DO NOT use to pick up:
a) Liquids
b) Large objects
c) Hard or sharp objects
(glass, nails, screws, or coins)
d) Large quantities of dust (drywall
dust, fireplace ash, or embers).
DO NOT use as an attachment to
power tools for dust collection.
e) Smoking or burning objects
(hot coals, cigarette butts,
or matches)f) Flammable or combustible
materials (lighter fluid, gasoline,
or kerosene)
g) Toxic materials (chlorine bleach,
ammonia, or drain cleaner) -
DO NOT use in the following areas:
a) Poorly lit areas
b) Wet or damp surfaces
c) Outdoor areas
d) Spaces that are enclosed and may
contain explosive or toxic fumes
or vapors (lighter fluid, gasoline,
kerosene, paint, paint thinners,
mothproofing substances, or
flammable dust) -
Turn off all controls before plugging in
or unplugging the vacuum. -
Unplug from electrical outlet
when not in use and before
any maintenance or cleaning. -
Hand wash with water only.
Washing with cleaning chemicals
could damage the unit. -
During cleaning or routine
maintenance, DO NOT cut anything
other than hair, fibers, or string
wrapped around the brushroll. -
Allow all filters to air-dry completely
before replacing in the vacuum to
prevent liquid from being drawn
into electric parts. -
Make sure the dust cup and all filters
are in place after routine maintenance. -
If provided, secure the power
cord around the two cord hooks
during storage.
To reduce the risk of electric shock, this appliance has a polarized plug (one
blade
is wider than the other). This plug will fit in a polarized outlet only one
way. If the
plug does not fit fully in the outlet, reverse the plug. If it still does not
fit, contact a
qualified electrician to install the proper outlet. Do not change the plug in
any way.
SAVE THESE INSTRUCTIONS
ASSEMBLY
- Insert Wand into Floor Nozzle.
- Insert Handle into wand.
- Place Pod onto wand and slide down to connect.
- Connect Hose into back of pod, until it clicks into place.
- Attach Hose Clip to wand.
For proper operation, ensure all parts are firmly clicked into place.
WHOLE-HOME CLEANING
Press power button to turn the vacuum on or off. Please note the Brushrolls
will
not spin unless the wand is reclined.
Slide the selector switch to the appropriate surface
setting:
Thick Carpet & Area Rug Cleaning: Set Floor Selector to Carpet and slide
Suction Control
toward Min to reduce suction. Carpet & Low Pile Cleaning: Set Floor Selector
to
Carpet and slide Suction Control toward Max to increase suction. Hard Floor
Cleaning: Set Floor Selector to Hard Floor and slide Suction Control toward
Max to increase suction.
BRUSHROLL INDICATOR LIGHT
WHAT DOES THE BRUSHROLL INDICATOR LIGHT MEAN?
Solid Green: The brushrolls are spinning and working as they should.
Solid Red: There is a jam in the brushroll area. Turn your vacuum off and
remove any blockages in the nozzle.
Flashing Red*: The motorized floor nozzle is overheating. Turn your vacuum off
and wait a minimum of 45 minutes for it to cool down.
- See Troubleshooting section for further instructions.
CLEANING MODES
To engage brushrolls, turn on power, then place foot on floor nozzle and tilt handle back.
Press the Lift-Away button to detach the pod from the floor nozzle.
Press the Handle button to detach the handle from the wand.
With pod removed, press the Handle button to detach the handle from the wand.
Press the Wand Release button to detach the wand from the pod
With pod removed, press the Wand Release button to detach the wand from the floor nozzle.
NOTE: All accessories are compatible with both the wand and the handle.
EMPTYING THE DUST CUP
IMPORTANT: Unplug the power cord before
performing any maintenance.
Pull up on Dust Cup Release Latch on the handle and lift dust cup off pod.
Hold dust cup over a trash bin and press the empty-release latch on the bottom to empty dust and debris into trash.
Press Top Empty Release Latch to access dust screen and remove built-up debris as necessary.
To reinstall, place bottom of dust cup into pod and
then tilt until it clicks into place.
CLEANING AND REPLACING THE FILTERS
Regularly clean and replace the filters to keep your vacuum’s suction power
optimal.
To clean filters, rinse with cold water ONLY to prevent damage from cleaning
chemicals. Allow
all filters to air-dry for at least 24 hours before reinstalling them to
prevent liquid from being
drawn into electric parts.
IMPORTANT: DO NOT use soap when cleaning the filters.
Pre-Motor (foam and felt):
With the dust cup removed, take out the foam and felt filters and rinse them
with
water only. Allow filter to air-dry completely before reinstalling. Tap loose
dirt off filters
between washes as needed.
CLEAN PRE-MOTOR FILTERS EVERY
3 MONTHS.
Post-Motor (HEPA):
To access the HEPA Filter, pull the latch under the filter cover and take off
the cover.
Remove the HEPA filter and rinse it with water only. Allow filter to air-dry
completely
before reinstalling.
CLEAN HEPA FILTER EVERY YEAR.
REPLACING FILTERS
The pre-motor filters should be replaced every 2.5 years. The post-motor HEPA filter should be replaced every 3 years.
Replacement Replacement
Pre-Motor Foam & HEPA Filter
Felt Filter Kit XHF680
XFFK632
NOTE: To order replacement parts and filters, visit sharkaccessories.com.
MAINTAINING THE SELF-CLEANING BRUSHROLL
SELF-CLEANING BRUSHROLL
The self-cleaning brushroll automatically removes hair wrap. If some hair or
debris remains after
continued use, remove the cover on the bottom of the floor nozzle to access
the brushroll.
Using a coin, turn locks counterclockwise, then open the cover to access
Brushroll.
NOTE: Cover will open but is not completely removable
DEBRIS WRAPPED AROUND BRUSHROLL
Clean off any debris on the bristles.
NOTE: If any hair is wrapped around the brushroll, extending cleaning time will allow the self-cleaning brushroll to remove it for you. If some fibers remain wrapped around brushroll after continued use, carefully cut debris with scissors and remove from brushroll.
DEBRIS BEHIND BRUSHROLL
If you vacuum up a hard or sharp object or notice a noise change while
vacuuming, check
for blockages or objects caught in the brushroll. Clear away any dust, dirt,
or blockages in
Debris Intake. To close the cover, push down until it clicks into place, then
close the locks with a coin.
CHECKING FOR BLOCKAGES
Detach hose from vacuum pod, and check hose and opening on back of pod for blockages
Detach wand from floor nozzle and handle, and check both ends for blockages
Detach wand from floor nozzle, tilt nozzle neck back, and check opening for blockages
Detach handle from wand and hose from the vacuum pod, and check openings for blockages.
Detach dust cup from vacuum pod. Empty dust cup, remove debris from lint
screen, and check for
blockages.
AVAILABLE ACCESSORIES
A 8″ Crevice Tool B
This slim tool is great for cleaning in tight
spaces, between couch cushions, and in
hard-to-reach areas.
B Upholstery Tool
Perfect for large-particle pickup, dusting,
and removing stubborn pet hair and lint from
furniture and other upholstered surfaces.
C Dusting Brush
This brush dusts and cleans delicate
surfaces. Great for use on fans, blinds,
lampshades, and keyboards.
D Duster Crevice Tool
Two cleaning tools in one: the crevice tool
gives you extended reach to clean in tight
spaces, while the soft brush is ideal for
dusting delicate surfaces.
E Pet Multi-Tool
A single convertible tool for cleaning tough
pet messes two ways: use the stiff bristle
brush to clean stuck-on debris, or take off
the bristles to reveal an upholstery tool
perfect for removing stubborn pet hair and
large piles of debris.
F Self-Cleaning Pet Power Brush
Tackles pet hair and ground-in dirt from
above-floor areas like carpeted stairs and
upholstery, while actively removing hair
wrap as it cleans.
G Dust-Away® Hard Floor Attachment
Durable enough for cleaning big crumbs
and debris but gentle enough for delicate
dusting on hardwood and tile floors.
H Canister Caddy
Transforms your Rotator® into a canister
vacuum, giving you the freedom to roll the
pod along while keeping cleaning tools
close by.
NOTE: Not all accessories come with all units. Please see the enclosed
Quick Start Guide for your unit’s
configuration. To order additional accessories, visit sharkaccessories.com.
TROUBLESHOOTING
Vacuum is not picking up debris. No suction or light suction.
-
Check filters to see if they need cleaning. Follow instructions for rinsing and air-drying the
filters before reinserting in the vacuum. -
Dust cup may be full; empty dust cup.
-
Check hose, hose connections, nozzle, wand, pod, and accessories for blockages. Clear any
blockages found. Refer to Checking for Blockages section for more information. -
If any hair, string, or carpet fibers are wrapped around the brushroll, extend cleaning time to
allow the self-cleaning brushroll to remove them.
– If some hair or fibers remain wrapped around brushroll after continued use, remove the
floor nozzle cover and carefully cut debris with scissors and remove from brushroll. Refer
to Maintaining the Self-Cleaning Brushroll section for more information
Vacuum lifts area rugs.
-
Make sure selector switch is set to Hard Floor.
-
Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn
edges. -
To minimize suction, slide Suction Control to Min.
Brushroll does not spin. -
If the Brushroll Indicator Light turns red, immediately turn off and unplug the vacuum.
Remove pod from floor nozzle. Clear any blockages or debris from the brushroll and
nozzle. (See Checking for Blockages & Maintaining Brushroll.) Close the brushroll cover and
reconnect the pod to the floor nozzle. Plug in the vacuum and turn on the power. -
With the power on, recline the handle, which will automatically turn on the brushroll.
Vacuum turns off on its own.
If your vacuum overheats, the thermostat will automatically turn the suction
motor off. Perform
the following steps to restart the thermostat:
-
Turn vacuum off and unplug it.
-
Empty dust cup and clean filters. Refer to the Emptying the Dust Cup and Cleaning and
Replacing the Filters sections for more information. -
Check for blockages in hose, accessories, and inlet openings.
-
Allow unit to cool for a minimum of 45 minutes.
-
Plug in the vacuum and turn on the power.
Indicator light flashes red.
- Turn vacuum off and unplug it.
- Detach the nozzle from the wand and pod.
- Access the brushroll by using a coin to open the three locks on the bottom of the nozzle.
- Clear any blockages or debris from the brushroll and floor nozzle.
- Allow unit to cool for a minimum of 45 minutes.
- Reassemble the unit. Plug in vacuum and turn it on.
FIVE (5) YEAR LIMITED WARRANTY
The Five (5) Year Limited Warranty applies to purchases made from authorized
retailers of SharkNinja
Operating LLC. Warranty coverage applies to the original owner and to the
original product only and is
not transferable.
SharkNinja warrants that the unit shall be free from defects in material and
workmanship for a period
of five (5) years from the date of purchase when it is used under normal
household conditions and
maintained according to the requirements outlined in the Owner’s Guide,
subject to the following
conditions and exclusions:
What is covered by this warranty?
-
The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole discretion,
will be repaired or replaced up to five (5) years from the original purchase date. -
In the event a replacement unit is issued, the warranty coverage ends six (6) months following the
receipt date of the replacement unit or the remainder of the existing warranty, whichever is later.
SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
-
Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require
regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered
by this warranty. Replacement parts are available for purchase at sharkaccessories.com. -
Any unit that has been tampered with or used for commercial purposes.
-
Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling,
failure to perform required maintenance (e.g., not cleaning the filters), or damage due to mishandling
in transit. -
Consequential and incidental damages.
-
Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused
in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the
repair is performed by a repair person not authorized by SharkNinja. -
Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal
household conditions within the warranty
period, visit sharkclean.com/support for product care and maintenance self-
help. Our Customer Service
Specialists are also available at
1-800-798-7398 to assist with product
support and warranty service options,
including the possibility of upgrading to our VIP warranty service options for
select product categories.
SharkNinja will cover the cost for the customer to send in the unit to us for
repair or replacement. A fee of
$24.95 (subject to change) will be charged when SharkNinja ships the repaired
or replacement unit.
How to initiate a warranty claim
You must call 1-800-798-7398 to
initiate a warranty claim. You will need the receipt as proof of purchase.
A Customer Service Specialist will provide you with return and packing
instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other
rights that vary from state to
state. Some states do not permit the exclusion or limitation of incidental or
consequential damages, so
the above may not apply to you.
REGISTER YOUR PURCHASE
registeryourshark.com
Scan QR code using
mobile device
Benefits of registering your product and
creating an account:
• Get easier, faster product support and
access to warranty information
• Access troubleshooting and product care
instructions
• Be among the first to know about
exclusive product promotions
TIP: You can find the model and serial
numbers on the QR code label on the
bottom of the back of the vacuum pod.
PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.
This Owner’s Guide is designed to help you get a complete understanding of
your new
Shark® Rotator® Powered Lift-Away® Speed with Self-Cleaning Brushroll.
SharkNinja Operating LLC
US: Needham, MA 02494
CAN: Ville St-Laurent, QC H4S 1A7
1-800-798-7398
sharkclean.com
Illustrations may differ from actual product. We are constantly striving to
improve our products;
therefore the specifications contained herein are subject to change without
notice.
For Shark Ninja U.S. Patent information, visit
sharkninja.com/uspatents
Read More About This Manual & Download PDF:
Brushroll User Manual – Optimized PDF
Shark ZU620 Series Rotator Powered Lift-Away Speed Upright Vacuum with Self-
Cleaning Brushroll User Manual – Original PDF