Hisense 4K HDR Smart TV H6570F User Manual
- June 8, 2024
- Hisense
Table of Contents
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For detailed instructions and feature descriptions, access the full User
Manual online. Before using the TV, please read this guide carefully and keep
it for future reference.
Copyright statement
©3019 Hisense Company Ltd. All Rights Reserved. All material in this Quick Setup Guide is the property of Hisense Company Ltd. and its subsidiaries, and is protected under the laws of the US, Canada, Mexico and international copyright and/or other intellectual property laws. Reproduction or transmission of the materials, in whole or in part, in any manner, electronic, print, or otherwise, without the prior written consent of the Hisense Company Ltd. is a violation of the rights of Hisense Company Ltd. under the aforementioned laws. No part of this publication may be stored, reproduced, transmitted or distributed, in whole or in part, in any manner, electronic or otherwise, whether or not for a charge or for other or no consideration, without the prior written permission of Hisense Company Ltd. Requests for permission to store, reproduce, transmit or distribute materials may be made to one of the following addresses:
USA: Hisense USA Corporation 7310 McGinnis Ferry Road Suwanee, GA 30024
CANADA: Hisense Canada Co., Ltd 2283 Argentia Road, Unit 16 Mississauga, ON,
Canada L5N 5Z2
MEXICO: Hisense Mexico S. de R.L. de C.V. Blvd. Miguel de Cervantes Saavedra
No 301 Torre Norte Piso 2, Col. AmpliaciOn Granada Miguel Hidalgo, Ciudad de
Mexico, C.P. 11520
Hisense, and any and all other Hisense product names, logos, slogans or marks
are registered trademarks of Hisense Company Ltd. and its subsidiaries. All
other trademarks are the property of their respective holders.
Disclaimer
Disclaimer: Subscriptions or other payments may be required to access content through some applications. Some or all of the included or downloaded application services in this Hisense device may not function depending on the Internet connection, local limitations of included applications or other reasons outside of Hisense’s control. HISENSE EXPRESSLY DISCLAIMS RESPONSIBILITY FOR ANY APPLICATION SERVICE FROM FUNCTIONING AT ANY TIME, FOR CONTENT IN ANY APPLICATION SERVICE, FOR DISRUPTIONS OF SERVICE, LOCAL OR REGIONAL LIMITATIONS, WARRANTIES OF TITLE, NO INFRINGEMENT, AND FOR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. By purchasing this device, you accept such Disclaimer without any claim on Hisense at any time.
This Quick Setup Guide supports the following models:
Congratulations on the purchase of your Hisense TV! If you would like to know
‘all things Hisense’, contact us using the support info:
The model and serial number of the TV is located on the back and/or on one
side of the TV. We recommend that you record this if you
ever need.
Disclaimer: This Quick Setup Guide is intended as a general guideline to help you set up your TV Images throughout this document are for illustrative purposes only and may differ from the actual product.
What’s in the box
Your Hisense TV comes with the following items:
• TV • Quick Setup Guide (this document)
• Power Cord (65″) • 1 set of AAA batteries
• Remote Control • Important Safety Information and Warranty
Card
• 2 base stands • 4 screws (M4x2Q) (43″)
• 4 screws (M4x12) (50″) • 4 screws (M5x12) (55″/65″)
IMPORTANT:
To prevent accidentally discarding items that came with your TV, be sure to
check ALL of the foam in the carton box.
· Please check foam for accessories before discarding.
You will also need the following items (which are not included) to set up your
TV:
- Wireless router (not included) for Internet connectivity
- Phillips screwdriver (not included) to secure the TV stand
- HDMI and other types of cables (not included) to connect external devices to the TV
- Wall mount bracket (not included) if you prefer to mount the TV to the wall
Getting started
Step 1. Attach stand or mount
Before you start using your TV, attach your TV stand or mount it on a wall.
CAUTION:
- Disconnect the A/C power cord before installing a stand or wall-mount bracket.
- The LED display on your TV is fragile. Make sure the TV screen is not scratched or damaged by hard objects or from pressure on the
front of your TV.
Attach the TV stand
To attach the TV stand legs to your TV:
- Carefully place your TV face down on a clean, soft, flat surface.
- Insert the TV Base Stand into the bottom slots on your TV.
- Use the screws provided to secure each leg tightly.
43″/50″/55″ 
Note: If your table is long enough to place the TV on top of, then insert the base stands for the TV into the screw holes. See the illustration above for context. The stands in the illustration are labeled ‘A’. If your table is NOT long enough, then insert the base stand into the screw holes (labeled B in the illustration below). (Only for 65″)
Attach the Wall Mount Bracket (not included)
Before you begin the third-party manufacturer instructions, be
sure to do the following things:
1.Place the TV face down on a clean, safe and cushioned surface.
2.Remove the TV stand if you already attached it.
3.Place the spacers (not included) in the corresponding bracket
holes.
CAUTION:
-
When you attach the mount, be sure to use the spacers
(provided by the third-party manufacturer) between the TV
and the bracket. -
To prevent internal damage to the TV and to ensure it
is mounted securely, be sure to use fixing screws (not
included) that are 9.5 – 11.5 mm in length when measured
from the attaching surface of the rear cover.
Follow instructions provided with the Wall mount bracket.
-
To complete the installation, please contact the wall-mount
manufacturer or the retailer from which you purchased the TV. -
The selected screws are 9.5 – 11.5 mm in length when
measured from the attaching surface of the rear cover .
NOTE: The diameter and length of the screws differ
depending on the Wall-mount bracket model.
Step 2. Connect devices to your TV
Check to ensure that you have selected the right cables for the ports and that
they are connected securely.
Loose connections can affect the quality of the picture image and color.
Step 3. Get your remote ready
The following table shows the buttons on your remote control and
describes what each button does.
Insert the batteries
- Take off the back cover to open the battery compartment of the remote control
- Insert two AAA size batteries. Make sure to match the (+) and (-) ends of the batteries with the (+) and (-) ends indicated in the battery compartment.
- Replace the battery compartment cover.
Important Information about the remote and batteries
- Discard batteries in a designated disposal area. Do not throw them into a fire.
- Remove old batteries immediately to prevent them from leaking into the battery compartment.
- If you do not intend to use the remote control for a long time, then remove the batteries.
- Battery chemicals can cause a rash. If the batteries leak, clean the battery compartment with a cloth. If chemicals touch your skin then wash it immediately.
- Do not mix old and new batteries.
- Do not mix alkaline, standard (carbon-zinc) or rechargeable (NiCd, NiMH, etc.) batteries.
- Do not continue using the remote if it gets warm or hot. Call our Support Center immediately on the support website.
Remote Control Range Information
- The remote control can work at a distance of up to 26 feet in front of the TV set.
- It can work at a 30 degree horizontal or vertical angle.
Program Your Universal Cable or Satellite Remote Control to Operate Your
New Television (only for USA)
If you would like to program your other household remote controls to your new
television, please refer to the User Manual supplied by your Cable or
Satellite provider. It should include instructions on how to program their
remote to your television. A list of codes for the most common Cable and
Satellite providers are listed below. Use the code that is associated with
your Cable or Satellite provider (if applicable). DIRECTV 0178, 10178, 10019,
10748, 11314, 11660, 11710, 11780, 12049, 10171, 11204, 11326, 11517, 11564,
11641, 11963, 12002, 12183 Time Warner Cable 386, 0178, 10178, 400, 450,
461, 456, 0748, 1463, 0463, 10463 Comcast 0178, 10178, 10463, 11463, 10748,
11314, 11660, 10171, 11204, 11326, 11517, 11641, 11780, 11785, 11892, 11963,
12002 Cox Communications 0178, 10178, 1326, 1463 Dish Network 505, 627, 538,
720, 659 If the code associated with your Cable or Satellite provider is not
listed, does not work or you cannot locate the instructions to program your
remote, call your local Cable or Satellite provider’s customer service center.
If your Cable or Satellite provider does not have a code available,
please contact us at one of the phone numbers on Page 2.
Using Your Cable Set-top Box or Satellite Receiver
Remote as a ‘Universal’ Remote
If you prefer to use your Cable Set-top Box or Satellite Receiver
Remote as a ‘Universal Remote’, then visit the Support page to
view a list of the codes.
Pairing the Remote Control
-
Pair the remote to the TV after you power it on. Keep the
remote control within 10 feet from the TV. Press and hold the
[ = ] button at least 3 seconds to start pairing. -
If the remote paired successfully then a confirmation will
display on the screen. If it did not pair successfully then an
unsuccessful message will display. Repeat step 1.
NOTE:
-
If an unknown error occurred with the remote then it could
have been caused by interference. Try to remove what’s
causing the interference and pair the remote again. -
If an unknown error occurred in the remote control while the
battery power is normal, you can take out the batteries and
press any key for 1 ~2 seconds, then the remote control can
work normally. -
The remote cannot be paired to the TV while the TV is in
standby mode.
Step 4. Power on the TV
Plug the power cord into a power outlet.(43″/50″/55″)
Connect your power cord to the TV and plug it into a power outlet.
(65″)
Your TV will display a launch screen showing the Hisense logo.
Step 5. Complete the first-time setup
The first time you turn on your TV, there is a guided setup to make
it easy to connect your TV to the Internet and complete the setup
of your TV.
STEP 6. Establish a network connection
- Press the Home button on the remote control, then select the (I icon to select Settings to enter the Settings menu.
- Select Network & Internet.
Establish a wired network connection
Automatically obtain an IP address
-
If you have been connected to the wired network, the TV will automatically obtain an IP address and connect to the network.
NOTE: The default option of IP Settings Mode is DHCP. -
If the connection fails then “Not Connected” will display for the Ethernet status. Retry or enter the IP settings, select Static to input
the information again.
Manually enter the IP address
- Enter the IP settings to select Static.
- Enter the IP address, Gateway, Network prefix length, DNS 1 and DNS 2 in the menu.
Establish a wireless network connection
The TV can directly receive network signals via wireless router
- Turn on yourWi-Fi.
- The list of networks will display automatically.
- Select a wireless network from the list, input the password.
- If the network connection does not appear in the list, select See all to display all the list or select Add new network to input name and
select the type of security mode, then enter password.
Close the network connection
Unplug the network cable or turn off your Wi-Fi. The network connection will
close.
Step 7. Enjoy your TV!
Now that you’ve completed the first-time setup, your Home screen is your
starting point for using your TV. Your Hisense TV provides a
variety of entertainment options, so you’ll always find something new. Use
your TV to watch live channels, access video on demand to
watch movies, and much more.
Press the Home button on your remote to get started.
Text-to-Speech(TTS) and Video Description functionalities on TV
Text-to-Speech (TTS} and Video Description can help you to navigate the menus
on the screen and hear an audio description of relevant
programs. Text-to-Speech can convert written text into voice text to help
visually impaired people listen to the information they are unable
to read. In addition, the Video Description has an audio narration added to
certain programs that will describe the main visual elements
which visually impaired users may not be able to see.
Follow the steps below to enable the functions:
- Press the = button to access the Menu.
- Next, select Settings to enter the Device Preferences menu.
- Select Accessibility > TalkBack or Video Description to turn the Menu Audio or Video Description on or off by selecting the
appropriate choice that is presented.
Note: TalkBack is enabled by selecting the checkbox. Video Description is enabled by selecting the Toggle button.
www.hisense-usa.com/text-to-speech-hisense-android-tvs
Troubleshooting
If you are having trouble with your TV, first try turning it off and on again.
If this does not fix the problem, check the tips in the following table. If
your
problem is not listed in the following table, then contact us at one of the
phone numbers on Page 2.
Issues
|
Possible solutions
---|---
No sound or picture|
- Check if the power cord is plugged into a powered AC outlet.
- Press the Power button on the remote control to activate the unit from ‘Standby’ mode.
- Check to see if the LED light is on or not. If it is, then the TV is receiving power.
I have connected an external
source to my TV and I get no
picture and/or sound.|
- Check for the correct output connection on the external source and for the correct input connection on the TV.
- Make sure you have made the correct selection for the input mode for the incoming signal.
When I turn on my TV, there is a
delay for a few seconds before the
picture appears. Is this normal?|
- Yes, this is normal. The TV is initializing and searching for previous setting information
The picture is normal but there is
no sound|
- Check the volume settings.
- Check if ‘Mute’ mode is set to On.
Sound but no picture or black and
white picture|
- If the picture is black and white, unplug the TV from the AC outlet and replug it after 60 seconds.
- Check that the Color is set to 50 or higher.
- Try different TV channels.
The sound and/or picture is
distorted or appears wavy|
-
An electric appliance may be affecting the TV. Turn off any appliances that are nearby and move it farther away
from the TV. -
Insert the power plug of the TV set into another power outlet
The sound and picture is blurry or
cuts out|
- If using an external antenna, check the direction, position and connection of the antenna.
- Adjust the direction of your antenna or reset or fine tune the channel.
A horizontal or vertical stripe
appears on the picture and/or the
picture is shaking|
- Check if there is an appliance or electric tool nearby that is causing interference
The plastic cabinet makes a
“clicking” type of sound|
- The ‘click’ sound can occur when the temperature of the television changes. This change causes the television
cabinet to expand or contract, which makes the sound. This is normal and the TV is OK.
The remote control does not work|
- Confirm that TV still has power and is operational.
- Change the batteries in the remote control.
- Check if the batteries are correctly installed.
Receiving System
Operating Temperature
Operating Humidity
Analog: NTSC
Digital: ATSC/QAM
5°C – 35°C(41 °F – 95°F)
20% to 80% non-condensing
Storage Temperature -15°C to 45°C(5°F to 113°F)
Storage Humidity 10% to 70%, non-condensing
Disclaimer: All products, product specifications, and data are subject to
change without notice to improve reliability, function, design or
otherwise.
Certification and Compliance
FCC Notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation. This device generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this device does cause harmful interference to radio or television reception,
which can be determined by turning the device off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the device and receiver.
- Connect the device into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
NOTE: The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications could void the user’s authority to operate the equipment.
The Wi-Fi Module complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This device should be installed and operated with a
minimum distance of 20 centimeters between the radiator and your body.
This device complies with Industry Canada’s licence-exempt RSSs. Operation is
subject to the following two conditions: (1) This device may not cause
interference; and (2) This device must accept any interference, including
interference that may cause undesired operation of the device.
Declaration of Conformity Trade Name: Hisense Model: 43H7809 / 43H6500F /
43H6530F/ 43H6550F / 43H6570F
/ 43H6580F / 43H6590F 150H7809 / 50H6500F / 50H6530F/ 50H6550F / 50H6570F /
50H6580F / 50H6590F / 55H7809 I 55H6500F/ 55H6530F/ 55H6550F / 55H6570F /
55H6580F / 55H6590F / 65H7809 / 65H6500F / 65H6530F/ 65H6550F / 65H6570F /
65H6580F / 65H6590F
Responsible Party: Hisense USA Corporation Address: 7310 McGinnis Ferry Road,
Suwanee, GA 30024 Telephone Number:
678-318-9060
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Dolby, Dolby Vision, Dolby Audio, and the
double-D symbol are trademarks of Dolby Laboratories.
Manufactured under license from Dolby
Laboratories. Confidential unpublished works.
Copyright© 1992-2019 Dolby Laboratories. All
rights reserved.
For DTS patents, see http://patents.dts.com.
Manufactured under license from DTS Licensing
Limited. DTS, the Symbol, DTS and the Symbol
together, Virtual:X, and the DTS Virtual:X logo
are registered trademarks and/or trademarks
of DTS, Inc. in the United States and/or other
countries. © DTS, Inc. All Rights Reserved.
For DTS patents, see http://patents.dts.com. Manufactured under license from DTS Licensing Limited. DTS, the Symbol, DTS and the Symbol together, DTS-HD, and the DTS-HD logo are registered trademarks and/or trademarks of DTS, Inc. in the United States and/or other countries. © DTS, Inc. All Rights Reserved.
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries.
Environmental Protection
This mark indicates that this product should not be disposed
together with other domestic garbage, to avoid damage to the
environment or human health due to the disposal of uncontrolled
waste. Recycle it responsibly for promoting the sustainable reuse
of material resources. To return your used device, please use the
return systems available in your location or contact the vendor
where you purchased your product they could take this product for
recycling and protection of the environment.
©2019. All rights reserved. Hisense and the Hisense logo are
registered trademarks of Hisense. Other brand and product
names are registered trademarks of their respective owners.
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