Rocketfish Lifetime Limited Warranty

June 8, 2024
RocketFish

LIFETIME LIMITED WARRANTY

Definitions:
The Distributor* of Rocketfish branded products warrants to you, the original purchaser of this new Rocketfish-branded product (“Product”), that the Product shall be free of defects in the original manufacturer of the material or workmanship for the Warranty Period. For this warranty to apply, your Product must be purchased in the United States or Canada from a Best Buy branded retail store or online at www.bestbuy.com or www.bestbuy.ca and is packaged with this warranty statement.
How long does the coverage last?
The Warranty Period lasts for the useful life of the Product beginning on the date you purchased the Product. Your purchase date is printed on the receipt you received with the Product. In the event the Distributor ceases to sell the covered Rocketfish-branded product, this Limited Lifetime Warranty shall terminate for that product and there shall be no repair or replacement of the Product.
What does this warranty cover?
During the Warranty Period, if the original manufacture of the material or workmanship of the Product is determined to be defective by an authorized Rocketfish
repair center or store personnel, Rocketfish will (at its sole option): (1) repair the Product with new or rebuilt parts; or (2) replace the Product at no charge with new or rebuilt comparable products or parts. Products and parts replaced under this warranty become the property of Rocketfish and are not returned to you. If service of Products or parts are required after the Warranty Period expires, you must pay all labor and parts charges. This warranty lasts as long as you own your Rocketfish Product during the Warranty Period. Warranty coverage terminates if you sell or otherwise transfer the Product.
How to obtain warranty service?
If you purchased the Product at a Best Buy retail store location or from a Best Buy online website (www.bestbuy.com or www.bestbuy.ca), please take your original
receipt and the Product to any Best Buy store. Make sure that you place the Product in its original packaging or packaging that provides the same amount of protection as the original packaging. To obtain warranty service, in the United States and Canada call 1-800-620-2790. Call agents may diagnose and correct the issue over the phone.
Where is the warranty valid?
This warranty is valid only in the United States and Canada at Best Buy branded retail stores or websites to the original purchaser of the product in the country where the original purchase was made.
What does the warranty not cover?
This warranty does not cover:

  • Customer instruction/education
  • Installation
  • Set up adjustments
  • Cosmetic damage
  • Damage due to weather, lightning, and other acts of God, such as power surges
  • Accidental damage
  • Misuse
  • Abuse
  • Negligence
  • Commercial purposes/use, including but not limited to use in a place of business or in communal areas of a multiple dwelling condominium or apartment complex, or otherwise used in a place of other than a private home.
  • Unauthorized modification of any part of the Product, including the antenna
  • Display panel damaged by static (non-moving) images applied for lengthy periods (burn-in).
  • Damage due to incorrect operation or maintenance
  • Connection to an incorrect voltage or power supply
  • Attempted repair by any person not authorized by Rocketfish to service the Product
  • Products sold “as is” or “with all faults”
  • Consumables, including but not limited to batteries (i.e. AA, AAA, C, etc.)
  • Products, where the factory-applied serial number, has been altered or removed
  • Loss or Theft of this product or any part of the product
  • Display panels containing up to three (3) pixel failures (dots that are dark or incorrectly illuminated) grouped in an area smaller than one-tenth (1/10) of the display size or up to five (5) pixel failures throughout the display. (Pixel-based displays may contain a limited number of pixels that may not function normally.)
  • Failures or damage caused by any contact including but not limited to liquids, gels, or pastes.

REPAIR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY FOR BREACH OF WARRANTY. ROCKETFISH SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR THE BREACH OF ANY EXPRESS  OR IMPLIED WARRANTY ON THIS PRODUCT, INCLUDING, BUT NOT LIMITED TO, LOST DATA, LOSS OF USE OF YOUR PRODUCT, LOST BUSINESS, OR LOST PROFITS. ROCKETFISH PRODUCTS MAKES NO OTHER EXPRESS WARRANTIES WITH RESPECT TO THE  PRODUCT, ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE WARRANTY PERIOD. SOME STATES, PROVINCES, AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE OR PROVINCE TO PROVINCE.
Contact Rocketfish:
1-800-620-2790
www.rocketfishproducts.com
Rocketfish is a trademark of Best Buy and its affiliated companies.
*Distributed by Best Buy Purchasing, LLC
7601 Penn Ave South, Richfield, MN 55423 U.S.A.
©2019 Best Buy. All rights reserved.
www.rocketfishproducts.com

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