Why am I not able to register my mobile device to my DVR when I am away from home?
- June 8, 2024
- DirecTV
Table of Contents
If you see the “We couldn’t register your mobile device” error message, it could be due to an error registering your mobile device to your Wi-Fi network.
Note: You must be register your device while at home and on the same Wi- Fi network as your receiver.
If you’re at home and connected to the same network as your device:
- Wi-Fi bandwidth may be too low.
- There may be a connection error. Try uninstalling and reinstalling the DIRECTV App.
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