HORI Warranty Information
- June 8, 2024
- HORI
Table of Contents
WARRANTY
HORI Product Limited Warranty
HORI warrants to the original purchaser that the product purchased new in its
original packaging
shall be free of any defects in material and workmanship for a period of 90
days from the original date of purchase.
Warranty Support
Although it may vary, for all warranty claims made within the first 30 days
after purchase, please check with the retailer where the original purchase was
made for details. If the warranty claim cannot be processed through the
original retailer or for any other inquiries pertaining to our products,
please address directly to HORI at infous@hori.jp
Under this warranty, if a defect should occur, HORI, at its option, will
repair or replace the product at no charge (Shipping charges may apply). To
obtain warranty service, you must have your original receipt or other proof of
purchase. All returns must be shipped pre-paid via a traceable shipping method
with a tracking number (UPS, FedEx, DHL, USPS, etc.). The return must include
the defective product, proof of purchase (copy of receipt or credit card
receipt), a brief letter describing the defect or issue with the product, your
return mailing address (no P.O. Boxes), and contact telephone number.
HORI shall not be responsible for any loss or damage to the product during
shipment.
Warranty Limitation
This warranty does not apply to normal wear and tear over an extended period
of time or when the product has been damaged due to abuse, accident, misuse,
negligence, or if it is modified or tampered with, or by any other causes not
related to materials or workmanship. Products purchased from unauthorized
dealers, including second-hand purchasing online or through any resellers,
shall not be covered under this warranty.
ANY APPLICABLE IMPLIED WARRANTIES AND/OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED IN DURATION TO THE WARRANTY PERIOD AS DESCRIBED ABOVE (90 days). IN NO EVENT SHALL HORI BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES RESULTING FROM THE BREACH OF ANY IMPLIED OR EXPRESS WARRANTIES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR EXCLUSION OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
This warranty gives you specific legal rights. You may also have other rights which vary from state to state or province to province.
This warranty is valid only in the United States and in Canada.
Discontinued Products
For any HORI products that have been discontinued, the above warranty does not
apply. However, with a fee, some products or cases may be resolved.
Defects Beyond the Warranty Period
For defects to any HORI products that occur beyond the warranty period (90
days), with a fee, HORI, at its option, will repair or replace the product.
Manufacturers’ warranties may not apply in all cases, depending on factors such as the use of the product, where the product was purchased, or who you purchased the product from. Please review the warranty carefully, and contact the manufacturer if you have any questions.
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