Robertson Worldwide Warranty Information

Warranty Information

Robertson Worldwide Limited Warranty Statement

Robertson Worldwide (Robertson), 4700 137th Street, Crestwood, IL 60445, warrants those products manufactured and distributed by the company will be free from defects in material and workmanship but not against damage caused by abnormal stress or operating conditions for the following periods from the date of manufacture.

To submit a warranty claim, please provide all the information requested in our warranty claim form(PDF).

or less)
UV Series Electronic Product| 2 Years (Maximum Case Temperature 75°C or less)
Energy Star Electronic Product| 2 Years (Maximum Case Temperature 75°C or less)
Standard Magnetic Product| 2 Years (Maximum Case Temperature 90°C or less)
High-Intensity Discharge (HID) Product| 2 Years (Maximum Case Temperature 150°C or less)
Sterling Series Preheat (Rapid) Start Electronic Product| 3 Years (Maximum Case Temperature 75°C or less)
Energy Star Electronic Product| 3 Years (Maximum Case Temperature 90°C or less)
Sterling Series Program Start Electronic Product| 3 Years (Maximum Case Temperature 90°C or less)
Sterling Series Program Start Electronic Product| 5 Years (Maximum Case Temperature 75°C or less)
World Series Electronic Product| 5 Years (Maximum Case Temperature 90°C or less)

This warranty is conditional upon proper storage, installation, use, and maintenance.  This warranty is not applicable to any product which is not installed and operated in accordance with Robertson specifications and instructions or in accordance with the National Electrical Code (NEC), the Standards for Safety of Underwriters Laboratories, Inc. (UL), and the Standards o the American National Standards Institute (ANSI) or, in Canada, the Canadian Standards Association (CSA).

The company’s sole obligation under this warranty will be either a refund for the price paid for the purchased ballast or the replacement of any defective part or parts with a replacement product. The option chosen will be at the sole discretion of the company. If a product is purchased from a channel other than Robertson and was not incorporated in a fixture that was purchased from a third-party fixture manufacturer, the customer should seek a refund for its failed ballast from the vendor that supplied the product.

NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL APPLY BEYOND THE  AFOREMENTIONED WARRANTY PERIOD.  The foregoing warranty is exclusive of all other statutory, written, or oral warranties, and no other warranties of any kind, statutory or otherwise, are given or herein expressed.  This warranty sets forth Robertson’s responsibilities regarding the ballast and the claimant’s exclusive remedy.

LIMITATIONS OF LIABILITY.  Under no circumstances, whether as a result of a breach of contract, breach of warranty, tort, strict liability or otherwise, will Robertson be liable for consequential, incidental, special or exemplary damages, including, but not limited to, loss of profits, loss of use or damage to any property or equipment, cost of capital, cost of substitute product, facilities or services, downtime costs or claims of claimant’s customers.

Robertson’s liability on any claim of any kind for any loss or damages arising out of, resulting from or concerning any aspect of this agreement of from the product or services furnished hereunder shall not exceed the price paid to Robertson for the specific ballast or ballasts which gives rise to the claim.

This warranty gives the claimant specific legal rights.  The claimant may also have other rights which vary from state to state.

http://www.robertsondirect.com/assets/docs/RWW%20Claim%20Form_052213.pdf

Manufacturers’ warranties may not apply in all cases, depending on factors such as the use of the product, where the product was purchased, or who you purchased the product from. Please review the warranty carefully, and contact the manufacturer if you have any questions.

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