Hauppauge Software Warranty Information
- June 8, 2024
- Hauppauge
Table of Contents
Warranty information
Limited Warranty
Hauppauge Computer Works, Inc. warrants a Hauppauge hardware product to be
free from defects in material and workmanship for a period of 2 years from the
date of initial retail purchase. We will, at our option, repair or replace a
defective product. The limited warranty does not cover any losses or damage
that occur as a result of:
•Improper installation
•Misuse or neglect or operation with faulty equipment, including damage due to
lightning
•Repair or modification by anyone other than Hauppauge Computer Works or an
authorized repair agent
End-User Software License Agreement for Hauppauge software
Please click here to see our End User Software License Agreement
Refunds
Hauppauge products may only be returned to the place of purchase, and are
subject to the return policy of the place of purchase.
A product purchased directly from Hauppauge Computer Works may be returned for a refund within 30 days of the original purchase date. Refunds will not be granted after this duration. Returned hardware must include all items from the original package (CD, Cables, carton, etc). in addition to the product. Credit will not be issued for incomplete packages.
Refunds will normally take 5-7 business days to be processed. If the original purchase was made by credit card, your credit card will be refunded the purchase price plus any sales tax. A purchase made by check or money order will have a refund check issued by mail accordingly. Shipping charges and duties are not refundable. Refunds are not available for software purchases.
Returns
All returns must be authorized by Hauppauge Computer Works before they will
be accepted. In order to send in a defective Hauppauge product for warranty
service, you MUST contact Hauppauge Computer Works to obtain a Return Material
Authorization number (RMA). To obtain an RMA, please contact Tech Support by
email at techsupport@hauppauge.com or by
phone at 631-434-3197. Proof of
purchase would be required and must fall within the warranty period of 2 years
from the purchase date.
Once an RMA# is obtained, you will be given instructions on how to ship the product to Hauppauge Computer Works for service/replacement. All returns must be shipped in a box to avoid damage during shipment and must have the RMA# assigned to your return clearly marked on the outside of the box. The cost to ship the product back to Hauppauge Computer Works is the responsibility of the customer. Products lost or damaged during transit are not the responsibility of Hauppauge Computer Works. We recommend shipping returns with a trackable shipping method only.
Out of Warranty Service
A product that falls out of the warranty period and requires service may be
sent in for repair. An RMA# must first be obtained by contacting Hauppauge
Computer technical support
(techsupport@hauppauge.com) or by
telephone at 631-434-3197. Out of
warranty products will incur a repair charge of $35 plus parts plus shipping
costs.
Limitation of Liability
HAUPPAUGE SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOSS OF
PROFITS, REVENUE OR DATA (WHETHER DIRECT OR INDIRECT) OR COMMERCIAL LOSS FOR
BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON YOUR PRODUCT EVEN IF HAUPPAUGE
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do
not allow the exclusion or limitation of special, indirect, incidental, or
consequential damages, so the above limitation or exclusion may not apply to
you.
Manufacturers’ warranties may not apply in all cases, depending on factors such as the use of the product, where the product was purchased, or who you purchased the product from. Please review the warranty carefully, and contact the manufacturer if you have any questions.
Hauppauge Software Warranty Information – Download
[optimized]
Hauppauge Software Warranty Information – Download
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>