Bose Sport Open Earbuds User Manual

Bose Sport Open Earbuds User Manual

IMPORTANT SAFETY INSTRUCTIONS

Please read and keep all safety, security, and use instructions.

Bose Corporation hereby declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU and all other applicable EU directive requirements. The complete declaration of conformity can be found at: www.Bose.com/compliance

WARNINGS/CAUTIONS

• Do NOT use the earbuds at a high volume for any extended period.
  • To avoid hearing damage, use your earbuds at a comfortable, moderate volume level.
  • Turn the volume down on your device before placing the earbuds on your ears, then turn the volume up gradually until you reach a comfortable listening level.
• Use caution while driving and follow applicable laws regarding use of a mobile phone and earbuds.
• Do NOT submerge or expose the headphones for extended period to water, or wear while participating in water sports, e.g., swimming, waterskiing, surfing, etc.
• Remove headphones immediately if you experience a warming sensation or loss of audio.

Contains small parts which may be a choking hazard. Not suitable for children under age 3.

This product contains magnetic material. Consult your physician on whether this might affect your implantable medical device.

• Keep the product away from fjre and heat sources. Do NOT place naked fmame sources, such as lighted candles, on or near the product.
• Do NOT make unauthorized alterations to this product.
• Use this product only with an agency-approved power supply that meets local regulatory requirements (e.g., UL, CSA, VDE, CCC).
• The battery provided with this product may present a risk of fjre or chemical burn if mishandled.
• If the battery leaks, do NOT allow the liquid to come in contact with the skin or eyes. If contact is made, seek medical advice.
• Do NOT expose products containing batteries to excessive heat (e.g. from storage in direct sunlight, fjre or the like).

REGULATORY AND LEGAL INFORMATION

NOTE : This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate this equipment.

This device complies with part 15 of the FCC Rules and with ISED Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

This device complies with FCC and ISED Canada radiation exposure limits set forth for general population.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

Left Earbud Model: 109L
Right Earbud Model: 109R
Charging Base Model: 435109
CAN ICES-3(B)/NMB-3(B)

For Europe :
Frequency band of operation 2400 to 2483.5 MHz.
Maximum transmit power less than 20 dBm EIRP.
Maximum transmit power is below regulatory limits such that SAR testing is not necessary and exempt per applicable regulations.

This symbol means the product must not be discarded as household waste, and should be delivered to an appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources, human health and the environment. For more information on disposal and recycling of this product, contact your local municipality, disposal service, or the shop where you bought this product.

Management Regulation for Low-power Radio-frequency Devices

Article XII
According to “Management Regulation for Low-power Radio-frequency Devices” without permission granted by the NCC, any company, enterprise, or user is not allowed to change frequency, enhance transmitting power or alter original characteristic as well as performance to an approved low power radio-frequency devices.

Article XIV
The low power radio-frequency devices shall not influence aircraft security and interfere legal communications; If found, the user shall cease operating immediately until no interference is achieved. The said legal communications means radio communications operated in compliance with the Telecommunications Act.

The low power radio-frequency devices must be susceptible with the interference from legal communications or ISM radio wave radiated devices.

DON’T attempt to remove the rechargeable lithium-ion battery from this product. Contact your local Bose retailer or other qualified professional for removal.

Please dispose of used batteries properly, following local regulations. Do NOT incinerate.

China Restriction of Hazardous Substances Table

Taiwan Restriction of Hazardous Substances Table

Date of Manufacture : The eighth digit in the serial number indicates the year of manufacture; “1” is 2011 or 2021.
Location of Manufacture : The seventh digit in the serial number indicates the location of manufacture.
China Importer : Bose Electronics (Shanghai) Company Limited, Part C, Plant 9, No. 353 North Riying Road, China (Shanghai) Pilot Free Trade Zone
EU Importer : Bose Products B.V., Gorslaan 60, 1441 RG Purmerend, The Netherlands
Taiwan Importer : Bose Taiwan Branch, 9F-A1, No. 10, Section 3, Minsheng East Road, Taipei City 104, Taiwan
Phone Number : +886-2-2514 7676
Mexico Importer : Bose de México, S. de R.L. de C.V., Paseo de las Palmas 405-204, Lomas de Chapultepec, 11000 México, D.F. Phone Number: +5255 (5202) 3545
Input Rating : 5V p 0.5A

The CMIIT ID is located on the bottom of the charging base.

Please complete and retain for your records
The earbud date code is located on the inside surface of each earbud. The model numbers and charging base serial
number is located on the bottom of the base.
Serial number:

Model number:

Please keep your receipt with your owner’s guide. Now is a good time to register your Bose product. You can easily do this by going to global.Bose.com/register

Security Information
This product is capable of receiving security updates from Bose automatically when connected to the Bose Music app. In order to receive security updates via the mobile application, you must complete the product setup process in the Bose Music app. If you do not complete the setup process, you will be responsible for installing security updates that Bose makes available via btu.Bose.com

The Bose Privacy Policy is available at worldwide.Bose.com/privacypolicy

Apple, the Apple logo, iPad, iPhone, and iPod are trademarks of Apple Inc., registered in the U.S. and other countries. The trademark “iPhone” is used in Japan with a license from Airphone K.K. App Store is a service mark of Apple Inc.

Use of the Made for Apple badge means that an accessory has been designed to connect specifically to the Apple product(s) identified in the badge, and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards.

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Bose Corporation is under license.

Google and Google Play are trademarks of Google LLC.

Bose, Bose Music, and Bose Sport Open Earbuds are trademarks of Bose Corporation.

Bose Corporation Headquarters: 1-877-230-5639

©2021 Bose Corporation. No part of this work may be reproduced, modified, distributed, or otherwise used without prior written permission.

LICENSE DISCLOSURES

The following license disclosures apply to certain third-party software packages used as components in the product.
Package: Nanopb
Copyright © 2011 Petteri Aimonen <jpa@nanopb.mail.kapsi.fj>.
The Nanopb package is subject to the license terms reprinted below.

Zlib license
© 2011 Petteri Aimonen <jpa@nanopb.mail.kapsi.fj>

This software is provided ‘as-is’, without any express or implied warranty. In no event will the authors be held liable for any damages arising from the use of this software.

Permission is granted to anyone to use this software for any purpose, including commercial applications, and to alter it and redistribute it freely, subject to the following restrictions:

1. The origin of this software must not be misrepresented; you must not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the product documentation would be appreciated but is not required.
2. Altered source versions must be plainly marked as such, and must not be misrepresented as being the original software.
3. This notice may not be removed or altered from any source distribution.

Package: Mbed TLS 2.16.1
© ARM Limited. All rights reserved.
The Mbed TLS package is subject to the license terms reprinted below.

Apache License
Version 2.0, January 2004
http://www.apache.org/licenses/

TERMS AND CONDITIONS FOR USE, REPRODUCTION, AND DISTRIBUTION

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END OF TERMS AND CONDITIONS
©2021 Bose Corporation

Licensed under the Apache License, Version 2.0 (the “License”); you may not use this file except in compliance with the License.

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Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an

“AS IS” BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.

WHAT’S IN THE CARTON

CONTENTS

NOTE : If any part of the product is damaged, don’t use it. Contact your authorized Bose dealer or Bose customer service.
Visit : worldwide.Bose.com/Support/SportOpenEarbuds

BOSE MUSIC APP SETUP

The Bose Music app lets you set up and control the earbuds from any mobile device, such as a smartphone or tablet.

Using the app, you can check your earbud fit, learn about earbud controls, customize earbud settings, choose your voice prompt language, and get new features.

NOTE : If you have already created a Bose account in the app for another Bose product, see “Add the earbuds to an existing account.”

DOWNLOAD THE BOSE MUSIC APP

1. On your mobile device, download the Bose Music app. Apps Store & Google Play
2. Follow the app instructions.

ADD THE EARBUDS TO AN EXISTING ACCOUNT

In the Bose Music app, go to the My Products screen and add your Bose Sport Open Earbuds.

SWEAT AND WEATHER RESISTANCE

The earbuds are rated IPX4 water resistant. They are designed to be sweat and weather resistant against drops of water but aren’t meant to be submerged under water.

CAUTIONS :
• Do NOT swim or shower with the earbuds.
• Do NOT submerge the earbuds.

NOTE : IPX4 is not a permanent condition, and resistance might decrease as a result of normal wear.

HOW TO WEAR

PUT ON THE EARBUDS

1. Slide the ear hook behind your ear and rotate it back until it feels stable and comfortable. The earbud should rest gently over the top of your ear.
   If you feel any discomfort, slightly rotate the earbud forward.
   NOTE : Make sure you wear the correct earbud on the correct ear. Look for the L (left) and R (right) markings on the inside surface of each earbud.

2. Check your fit (see page 15).

Wearing the earbuds with glasses

To get the best fit with glasses, remove your glasses before putting on the earbuds. When the earbuds are stable and comfortable, put your glasses back on.

CHECK YOUR FIT

Move your head up and down and side to side. Make sure the earbuds are loose enough to feel comfortable and just tight enough to stay on.

If the fit is too tight, slightly rotate the earbuds forward.

PROPER FIT

You have the right fit when:
• The ear hook rests behind your ear without any discomfort.
• The earbud rests over the top of your ear.

NOTES :
• Depending on your ear, the earbud may look straight or slightly angled.
• A comfortable fit might feel slightly loose on your ear. As long as the earbud doesn’t fall off when you move around, it’s a proper fit.

IMPROPER FIT

Adjust the fit if:
• The ear hook sits too high above your ear.
• The ear hook is hanging off the back of your ear.
• The earbud covers your ear canal.

POWER

POWER ON

Press the button on the right earbud.

The status lights blink white twice then glow according to Bluetooth connection status (see page 24). A voice prompt announces the battery level and Bluetooth connection status.

NOTE : When powering on for the first time, press the button on the left earbud and then the right earbud.

POWER OFF

Press and hold the button on the right earbud for 1 second. Release the button when you hear the power-down tone or see the status lights blink white twice.

Auto-off

Auto-off conserves battery when the earbuds aren’t being used. After 20 minutes of no audio playing, the earbuds automatically power off.

To power on, see page 16.

NOTE : To disable Auto-off or adjust the Auto-off timer, use the Bose Music app. You can access this option from the Settings menu.

EARBUD CONTROLS

MEDIA PLAYBACK

VOLUME FUNCTIONS

To increase or decrease the volume, use the volume controls on your mobile device or the Bose Music app. You can also use volume tap control.

Volume tap control

The tap control surface is located in the center of each earbud.
To increase the volume, slowly tap the right earbud. To decrease the volume, slowly tap the left earbud.

NOTE : To enable this feature, use the Bose Music app. You can access this option from the Settings menu.

PHONE CALLS

The microphones and button to control phone calls are located on the right earbud.

NOTE : For the best audio experience for phone calls, make sure the microphones aren’t blocked.

Call notifications

A voice prompt announces incoming callers and call status.

NOTE : To stop call notifications, disable voice prompts using the Bose Music app. You can access this option from the Settings menu.

ACCESS VOICE CONTROL

The earbud microphones act as an extension of the microphone in your mobile device. Using the button on the left earbud, you can access the voice control capabilities on your device to make/take calls or ask Siri or Google Assistant to play music, tell you the weather, give you the score of a game, and more.

Press and hold the button on the left earbud to access voice control on your device.

You hear a tone that indicates voice control is active.

BATTERY

CHARGE THE EARBUDS

1. Place the earbuds on the charging base until they magnetically snap into place.
   NOTES :
   • Make sure you place the correct earbud on the correct side of the charging base. Look for the L (left) and R (right) markings on the inside surface of each earbud. The earbuds will only charge if placed on the correct sides.
   • When correctly placed, the ear hooks point in the opposite direction of the USB cable.

2. Connect the USB cable to a wall charger (not provided).
   CAUTION : Use this product only with an agency-approved power supply that meets local regulatory requirements (e.g., UL, CSA, VDE, CCC).
   While charging, the earbud status lights blink white. When the battery is fully charged, the status lights glow solid white (see page 24).
   NOTE : For the best battery performance, keep the earbuds on the charging base when not in use. Make sure the charging base is connected to power.

CHECK THE EARBUD BATTERY LEVEL

Hear battery notifications
Each time you power on the earbuds, a voice prompt announces the battery level. While using the earbuds, a voice prompt announces if the battery needs to be charged.

View the battery level
• Check the home screen in the Bose Music app.
• When the earbud status lights blink red, the earbuds need to be charged.

EARBUD STATUS

The earbud status lights are located on the outside surface of each earbud.

BLUETOOTH STATUS

Shows the Bluetooth connection status of mobile devices.

BATTERY STATUS

Shows the earbud battery status.

UPDATE AND ERROR STATUS

Shows the update and error status.

BLUETOOTH CONNECTIONS

CONNECT USING THE BLUETOOTH MENU ON YOUR MOBILE DEVICE

You can store up to seven devices in the earbud device list. You can connect and play audio from only one device at a time.

NOTE : For the best experience, use the Bose Music app to set up and connect your mobile device (see page 12).

1. With the earbuds powered on, press and hold the button on the right earbud for 5 seconds through the tone. Release the button when you hear “Ready to connect” or see the status lights slowly blink blue.

2. On your device, enable the Bluetooth feature.
   NOTE : The Bluetooth feature is usually found in the Settings menu.

3. Select your earbuds from the device list.
   NOTE : Look for the name you entered for your earbuds in the Bose Music app. If you didn’t name your earbuds, the default name appears.  Once connected, you hear “Connected to <mobile device name>” or see the status light glow solid blue then fade to black.

DISCONNECT A MOBILE DEVICE

Use the Bose Music app to disconnect your mobile device.

TIP : You can also use Bluetooth settings to disconnect your device. Disabling the Bluetooth feature disconnects all other devices.

RECONNECT A MOBILE DEVICE

When powered on, the earbuds try to connect with the most recently-connected device.

To connect to a different recently-connected device, press and hold the button on the right earbud for 5 seconds through the tone. Release the button when you hear “Ready to connect” or see the status lights slowly blink blue. Then select the earbuds from your device list (see page 27).

NOTE : The device must be within range (30 ft or 9 m) and powered on.

CLEAR THE EARBUD DEVICE LIST

1. With the earbuds powered on, press and hold the button on the right earbud for 10 seconds. Release the button when you hear “Bluetooth device list cleared” or see the status light slowly blink blue.
2. Delete your earbuds from the Bluetooth list on your mobile device. All devices are cleared, and the earbuds are ready to connect.

CARE AND MAINTENANCE

STORE THE EARBUDS

On the charging base
For the best battery performance, keep the earbuds on the charging base when not in use. Make sure the charging base is connected to power (see page 22).

In the carry case
Use the carry case to protect the earbuds during travel.

Place the correct earbud on the correct side of the case. Look for the L (left) and R (right) markings on the inside surface of each earbud.

NOTE : Make sure to power off the earbuds when not in use (see page 17). The carry case does not charge the earbuds.

CLEAN THE EARBUDS AND CHARGING BASE

Remove water from the earbuds

1. Firmly hold the earhook with the L (left)/R (right) marking facing up.
2. Shake the earbuds to remove any excess water.

REPLACEMENT PARTS AND ACCESSORIES

Replacement parts and accessories can be ordered through Bose customer service.
Visit: worldwide.Bose.com/Support/SportOpenEarbuds

LIMITED WARRANTY

The earbuds are covered by a limited warranty. Visit our website at global.Bose.com/warranty for details of the limited warranty.

To register your product, visit global.Bose.com/register for instructions. Failure to register will not affect your limited warranty rights.

UPDATE THE EARBUDS

The earbuds update automatically when connected to the Bose Music app. Follow the app instructions.

TIP : You can also update the earbuds and charging base using the Bose updater website. On your computer, visit: btu.Bose.com and follow the on-screen instructions.

VIEW THE EARBUD DATE CODE

The date code is located on the inside surface of each earbud.

VIEW THE CHARGING BASE SERIAL NUMBER

The serial number is located on the bottom of the charging base.

TROUBLESHOOTING

TRY THESE SOLUTIONS FIRST

If you experience problems with the earbuds:
• Power on the earbuds (see page 16).
• Charge the batteries (see page 22).
• Check the state of the status lights (see page 24).
• Make sure your mobile device supports Bluetooth connections.
• Download the Bose Music app and run available software updates.
• Increase the volume on your mobile device, and/or your audio/streaming app.
• Connect another mobile device (see page 26).

OTHER SOLUTIONS

If you could not resolve your issue, see the table below to identify symptoms and solutions to common problems. If you are unable to resolve your issue, contact Bose customer service.
Visit: worldwide.Bose.com/Contact

RESET THE EARBUDS

1. Place the earbuds on the charging base until they magnetically snap into place.

2. Press and hold the button on the right earbud for 10 seconds or until the status light blinks twice.

3. Press and hold the button on the left earbud for 10 seconds or until the status light blinks twice.
   Once complete, the status lights indicate the earbuds are charging or are fully charged (see page 24).

4. After 10 seconds, remove the earbuds from the charging base.

©2021 Bose Corporation, 100 The Mountain Road, Framingham, MA 01701-9168 USA
AM869286-0010 Rev. 00

References

• Bose Software Updater for: QuietComfort, QuietControl, SoundSport, SoundWear, SoundLink and BOSEbuild products
• Product registration
• Roundcube Webmail :: Welcome to Roundcube Webmail
• Customer Support
• Licenses
• Apache License, Version 2.0

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