PHILIPS Senseo Viva User Manual
- June 7, 2024
- Philips
Table of Contents
HD6569, HD6567, HD6566, HD6564, HD6563, HD6561
© 2018 Koninklijke Philips Electronics N.V.
All rights reserved.
3000.021.5355.2 (07/2018) >75% recycled paper
English
Introduction
Introduction
Congratulations on your purchase and welcome to Philips! To fully benefit from
the support that Philips offers, register your product at
www.philips.com/welcome.
Senseo® coffee system
Make your coffee moments truly special with Senseo®. This unique system
combines the easy-to-use Philips Senseo® coffee machine with the specially
developed Senseo® coffee pods, giving you a full, smooth coffee with a
delicious foam layer. The convenient Senseo® coffee pods and Philips’ unique
new Senseo® brewing system are perfectly matched to ensure that the best taste
and aroma are extracted from the coffee. Discover all Senseo® coffee blends at
www.senseo.com. To ensure a smooth and full
coffee taste, you should keep the following things in mind: Senseo® has a vast
variety of different coffee blends and flavors. Each blend has its own
distinctive taste to fit your personal preference. Philips tests its coffee
machines during the development process for more than 10.000 cups of coffee.
This ensures high quality and durability.
Clean cold water
Use clean cold water every day. If you have not used the machine for one day,
you have to flush it with clean cold water before you use it again. To flush
the machine, fill the water reservoir with clean cold water, place a bowl or 2
cups under the spout and press the 2-cup button a few times to brew hot water
until the water reservoir is empty.
Fresh coffee pods
Use the Senseo® coffee pods that have been specially developed for your
SENSEO® coffee machine for a full, round taste.
A clean machine
Clean and descale the Philips Senseo® coffee machine regularly. Remove used
coffee pods after brewing. If a used pod has been left in the coffee machine
and you have not used the machine for some time, flush the machine before you
use it again. For more information on why it is important to descale, how to
descale or which descaler to use, visit our website at www.philips.com
/descale-senseo.
Features
Duo Select (HD6567, HD6566, HD6564 only)
Two different ways to brew Senseo® coffee. Turn switch left to brew your
familiar smooth Senseo® coffee. Turn switch right to extract more coffee
flavors out of the same coffee pod, via the unique brewing intervals. For an
even fuller Senseo® coffee taste. Hear and taste the difference!
Intensity Select (all except HD6561)
Press the 1-cup or 2-cup button twice for one or two cups of short strong
coffee.
Note: The indicator light in the button shines less bright to indicate that
you have pressed the button twice.
Crema Plus Technology
Crema Plus Technology ensures the finest and most velvety crema layer for each
cup of Senseo® coffee.
Coffee Boost Technology
Coffee Boost Technology disperses the hot water via 45 aroma nozzles evenly
through each Senseo® coffee pod. This gets the most out of your coffee pod for
the best tasting Senseo® coffee.
Important
Read this user manual carefully before you use the machine and save it for
future reference.
Danger
– Never immerse the machine in water or any other liquid.
Warning
– Check if the voltage indicated on the bottom of the machine corresponds to
the local mains voltage before you connect the machine.
– Connect the machine to an earthed wall socket.
– If the mains cord is damaged, you must have it replaced by Philips, a
service center authorized by Philips or similarly qualified persons in order
to avoid a hazard.
– Do not use the machine if the plug, the mains cord or the machine itself is
damaged.
– This machine can be used by children aged from 8 years and above and by
persons with reduced physical, sensory or mental capabilities or lack of
experience and knowledge if they have been given supervision or instruction
concerning use of the machine in a safe way and if they understand the hazards
involved.
– Cleaning and user maintenance shall not be made by children unless they are
older than 8 and supervised.
– Keep the machine, its accessories and its cord out of the reach of children
aged less than 8 years.
– Children shall not play with the machine.
Caution
– Always return the machine to a service center authorized by Philips for
examination or repair. Do not attempt to repair the machine yourself,
otherwise your warranty becomes invalid.
– After unpacking the machine, never put your SENSEO® machine on its side.
Always keep it in upright position, also during transport.
– Never put normal ground coffee or use torn pods in the machine, as this
causes it to become blocked.
– Do not use the machine in combination with a transformer, as this could
cause hazardous situations.
– Always put the machine on a flat and stable surface.
– Do not place the machine on a hotplate or directly next to a hot oven,
heater or similar source of heat.
– Never let the machine operate unattended.
– Do not use the machine at altitudes higher than 2200 meters above sea level.
– Never pour any other liquid than clean cold water into the water reservoir.
– Never flush the machine or let it brew coffee when the spout is not in
place.
– Flush the coffee machine with fresh water before you use it for the first
time. This causes the system to fill with water, which is essential for the
machine to work properly.
– Do not use the machine at a temperature below 0°C. Water left in the machine
may freeze and cause damage.
– Do not use the machine in combination with water softeners based on sodium
exchange.
– Descale your machine regularly. The machine indicates when descaling is
needed. Not doing this will make your machine stop working properly. In this
case, repair is not covered by your warranty.
– Never use a descaling agent based on mineral acids such as sulphuric acid,
hydrochloric acid, sulphamic acid and acetic acid (e.g. vinegar). These
descaling agents may damage your coffee machine.
– The machine is intended for normal household use only. It is not intended
for use in environments such as staff kitchens of shops, offices, farms or
other work environments, nor is it intended to be used by clients in hotels,
motels, bed and breakfast and other residential environments.
Compliance with standards
This machine complies with all applicable standards and regulations regarding
exposure to electromagnetic fields.
The energy consumption of this machine in off mode is less than 1 watt. This
means that this machine complies with European Directive 2005/32/EC, which
sets the ecological design requirements for energy-using products.
Frost-free storage
If you already used the coffee machine and have therefore already flushed it
with water, you may only use and store it in a frost-free place to prevent it
from becoming damaged.
Ordering accessories
To buy accessories or spare parts, visit
www.shop.philips.com/service or go
to your Philips dealer. You can also contact the Philips Consumer Care Center
in your country (see the international warranty leaflet for contact details).
Warranty and support
If you need information or support, please visit
www.philips.com/support or read the
international warranty leaflet.
Recycling
– This symbol means that this product shall not be disposed of with normal
household waste (2012/19/EU) (Fig. 1).
– Follow your country`s rules for the separate collection of electrical and
electronic products. Correct disposal helps prevent negative consequences for
the environment and human health.
Troubleshooting
This chapter summarizes the most common problems you could encounter with the
machine. If you are unable to solve the problem with the information below,
visit www.philips.com/support for a list of
frequently asked questions or contact the Consumer Care Center in your
country.
Troubleshooting
Problem : Solution
The CALC light flashes. : You have pressed the 1-cup button and the 2-cup button at the same time. This started the descaling cycle. If you did not intend to start the descaling cycle, simply press the on/off button to switch off the machine. If you did intend to start the descaling cycle, do not interrupt this cycle but let the machine operate until the water reservoir is empty.
The CALC light lights up continuously after descaling. : The descaling procedure has not been completed. Perform the descaling procedure. Do not switch off the machine during descaling.
Water continued to flow from the spout when I used the machine for the first time. : The machine was performing the flushing cycle. You have to place a bowl of 1.5 liters under the spout.
The light ring around the on/off button continues to flash rapidly. : Make sure that there is enough water in the water reservoir and that the water reservoir is placed properly.
Problem : Solution
: There is not enough water in the water reservoir (i.e. above the MIN level if you want to brew 1 cup).
: Check if the float in the water reservoir is stuck. Empty the water reservoir and shake it a few times to release the float. Clean the water reservoir with hot water and some washing-up liquid or in the dishwasher.
I cannot open the lid. : A temporary vacuum has developed under the lid. Switch off the coffee machine. Pull up the lever and wait 24 hours before you open the lid. You may need to use some force. Always make sure the pod holders are clean and the sieve is not clogged to prevent vacuum.
The coffee machine produces less coffee than before. : For Intensity Select models only: You may have pressed the 1-cup or 2-cup button twice. If you do so, the machine brews a short strong coffee.
: Check the pod holder. If the sieve is clogged, use a washing-up brush
to unclog the sieve. If you cannot clean it properly with the washing-up
brush, put the pod holder in the machine and descale the machine (see
).
: Descale the machine (see 
).
Water leaks from the machine. : Make sure that you do not overfill the water reservoir. Check that you place the water reservoir on the machine correctly.
: Check the pod holder. If the sieve is clogged, use a washing-up brush
to unclog the sieve. If you cannot clean it properly with the washing-up
brush, put the pod holder in the machine and descale the machine (see
).
: Make sure that the coffee pod has been put properly in the center of the pod holder.
: In all other cases, contact the Philips Consumer Care Center in your country.
I cannot close the lid properly. : Check if a used coffee pod is sticking to the water distribution disk. If this is the case, remove the used pod.
: Check if you used the correct pod holder. Use 2 pods in combination with the deeper 2-cup pod holder.
The machine makes a different sound (HD6567, HD6566, HD6564 only). : This machine has Duo Select and the different sound is caused by a new way of brewing. You can use the Duo Select switch to switch between your familiar smooth Senseo® coffee and a fuller Senseo® coffee. This Duo Select switch uses different water pressures to brew coffee, hence the difference in sound.
Problem : Solution
The Senseo® coffee is not strong enough. : For Intensity Select models only: If you want stronger coffee, press the 1-cup or 2-cup button twice to brew a short strong coffee.
: Make sure that you place the coffee pod(s) properly in the center of the pod holder and ensure the coffee in the pod is evenly distributed.
: If you prefer a more robust flavor, SENSEO® coffee pods with a stronger blend are available.
The Senseo® coffee is too strong. : For Intensity Select models only: You may have pressed the 1-cup or 2-cup button twice. If you do so, the machine brews a short strong coffee.
: If you prefer a milder flavor, SENSEO® coffee pods with a milder blend are available.
The coffee is not hot enough. : Preheat your cup by brewing one cup without a coffee pod.
: Descale the machine.
The coffee appears to have a different taste. : If your machine has a Duo Select switch, turn the Duo Select switch left for the familiar smooth taste or turn the switch right for a fuller taste.
: You have not placed the pod correctly. Place the pod in the center of the pod holder with the convex side pointing downwards. Make sure that the coffee in the pod is distributed evenly and press the pod lightly into the pod holder.
Problem : Solution
The machine has been stored in a room that was not frost-free. : Contact the Philips Consumer Care Center in your country.
Tips and instructions
Flush the machine before first use and if the machine has not been used for
one day. After the flushing cycle (which only takes approx. 2 minutes), the
machine is ready for brewing Senseo® coffee.
– While the machine is heating up, you can select the number of cups you want
to brew. The machine brews the cup or cups immediately after it has heated up.
– You can stop the brewing cycle at any time by pressing the same button
(1-cup button or 2-cup button) that you pressed to start brewing coffee.
2x descaling, 2x rinsing
Descale the machine when the CALC light goes on. Use Senseo descaler only. The
descaling procedure consists of two descaling cycles and two flushing cycles.
Use a used pod in the 1-cup pod holder during the first descaling cycle and
use another used pod in the 2-cup pod holder in the second descaling cycle. Do
not interrupt the descaling cycle and do not switch off the machine before you
have performed the two flushing cycles. The CALC light continues flash until
the descaling procedure is completed correctly. For more information on why it
is important to descale, when to descale and how to descale or which descaler
to use, visit our website at www.philips.com/descale-
senseo.
References
- Philips - United States | Philips
- Binnen een handomdraai jouw SENSEO® ontkalken | Philips
- Philips Customer Service Support - Home | Philips
- Login
- senseo.com
- SENSEO®
- Philips - United States | Philips
- Philips - United States | Philips
- stiftung-ear.de/
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