WATERCARE Water Softener Warranties Helpful Hints User Guide
- June 7, 2024
- WATERCARE
Table of Contents
YOUR WATER SOFTENER WARRANTIES &
HELPFUL HINTS
WaterCare | Regal House | South Road | Harlow | CM20 2BL
Telephone: 01279 780250 | Email:
info@watercare.co.uk
www.watercare.co.uk
Thank you for purchasing your new water softener from WaterCare.
In this booklet, you will find everything you need in respect of warranties
and helpful hints to ensure you get the best from your new softener.
Please note the index below and find relevant pages to your purchase.
WHAT’S IN THE BOX?
- Your WaterCare Water Softener
- 2 x Stainless Steel Connection Hoses
- Length of Drain Hose
- Length of ½” Overflow Hose
- 1 x Outlet Hose Mesh Washer Insert
- Drain Hose Air Gap Fitting
HELPFUL HINTS TO KEEP YOUR SOFTENER WORKING PROPERLY
- Use only Tablet or Pebble Salt. (re-order your salt via: www.watercare.co.uk)
- Check the salt level regularly and ensure it does not fall below the water level.
- Fill the cabinet approximately two-thirds full with salt when topping up.
- Avoid moving the softener once installed as may cause hoses to become kinked and cause flooding.
- Reset the time clock if power is cut off for more than an hour.
WARRANTY
TERMS & CONDITIONS
DIRECT PURCHASES FROM WATER CARE
This is a manufacturer’s warranty offering 24 months of parts and labor
coverage on manufacturing faults.
Where possible all repairs will be carried out on site.
CONDITIONS:
– The warranty covers the water softener only and not adjoining pipework.
– Service calls are taken and made Monday to Friday 9.00am – 4.00pm.
– Warranty is for domestic installations only.
– No liability can be accepted for damage caused by the water softener or
ancillary pipework.
– Work carried out that is not covered by this warranty will be charged at our
standard call out and labour rates (please contact for full details).
– The enclosed registration card must be completed and returned to us within
21 days of purchase.
EXCLUSIONS:
– Any fault arising from incorrect installation of the softener against the
manufacturer’s installation instructions.
– Misuse damage or neglect.
– Freezing of softener, water pipes or drain pipes.
– Excessively high water pressure.
– Blocking or kinking of supply or drain hoses.
– Interruption of electricity supply.
The Labour section of this warranty may be covered by the company from whom
the softener was purchased. Please contact them in the first instance.
EXTENDED WARRANTY
The parts and labor warranty on your softener can be extended for a period of
up to 8 years subject to the following conditions.
The unit is registered with us within the required time as stated in the main
warranty. You agree as a condition of the warranty extension to have the
softener serviced by WaterCare every 24 months (the first service will be
carried out 24 months after installation).
This warranty can be canceled by the user at any time by giving us written
notice.
The extended warranty is not valid should we not be able to service the
softener at the required intervals.
The current cost of a biennial service is £165.00 including VAT (March 2021)
however we will notify you of the cost prior to attending the site and
carrying out any service. The exclusions to this warranty are the same as
outlined in the main warranty. Should you wish to take advantage of the
extended warranty scheme please tick the appropriate box on the registration
card.
INSTALLATION GUIDE
INSTALLATION INSTRUCTIONS
EASY SETUP INSTALLATION OF YOUR NEW SOFTENER
Before beginning installation please ensure:
- Pressure reducing valve is fitted to pipework if site pressure is over 3 bar.
- Minimum site pressure is Min 1.5 bar – If below we recommend installation
of pumped softener.
Failure to adhere to the above may affect the performance of the softener and invalidate the warranty.
INSTRUCTIONS
– Remove Softener from the box and ensure that all parts are correct.
– Connect hoses to inlet and outlet connections on the back of the valve.
– Connect drain hose and ensure this is sited into a suitable waste outlet
using air gap fitting supplied.
– Slowly open the inlet valve to allow water to enter the softener.
– Allow water to run to drain for approx. 5 mins or until clear.
– Turn on the electricity supply to the softener.
– Set day and time as per program instructions.
– Slowly open the water outlet.
– Ensure bypass is set to close.
– Check water supply, flow, and that protected equipment is working.
– Pour 6 inches of water into the cabinet and add tablet salt.
QUICK START PROGRAM
HOW TO PROGRAM YOUR NEW VALVE
Your new softener valve has been factory set to the parameters required for
the softener size supplied and will only need to be set to the correct time of
day in most instances. Factory Settings: Regeneration Time 2.00 AM
Regeneration frequency volumetrically controlled
SETTING TIME & DATE
Set “Hour” by pressing and holding
for 3 seconds. Use
either
or keys to select. Press
to confirm and move to “Minutes” and select either 
or
Press
to confirm and move to “Day”.
Select either or and set with
WARRANTY
TERMS & CONDITIONS
TRADE CUSTOMER PURCHASES
This is a manufacturer’s warranty offering 12 months of parts and labor
coverage on manufacturing faults. Where possible all repairs will be carried
out on site.
CONDITIONS:
– The warranty covers the water softener only and not adjoining pipework.
– Service calls are taken and made Monday to Friday 9.00am – 4.00pm.
– Warranty is for commercial installations only.
– No liability can be accepted for damage caused by the water softener or
ancillary pipework.
– Work carried out that is not covered by this warranty will be charged at our
standard call out and labor rates (please contact for full details).
– The enclosed registration card must be completed and returned to us within
21 days of purchase.
EXCLUSIONS:
– Any fault arising from incorrect installation of the softener against the
manufacturer’s installation instructions.
– Misuse damage or neglect.
– Freezing of softener, water pipes, or drain pipes.
– Excessively high water pressure.
– Blocking or kinking of supply or drain hoses.
– Interruption of electricity supply.
SOFTENER PRODUCT REGISTRATION CARD
To be completed & returned within 21 days of purchase/installation.
Softener Type & Size………………………………………………………………
Serial No……………………………………………………………………………….
Date of Purchase/Installation………………………………………………..
Distributor Details
Name……………………………………………………………………………………
Address………………………………………………………………………………..
…………………………………………………………………………………………….
Post Code…………………………………………………………………………….
Customer Details (optional for distributors)
Name……………………………………………………………………………………
Address………………………………………………………………………………..
…………………………………………………………………………………………….
Post Code…………………………………………………………………………….
Please register my softener and
contact me annually to arrange a service
Servicing of this softener is
covered by a 3rd Party Distributor
…………………………………………………………………………………………………………………..
WATERCARE
FREEPOST NATE 1224
HARLOW
ESSEX
CM20 2BL
www.watercare.co.uk
If you have any queries please contact us…
WaterCare Regal House South Road Harlow
CM20 2BL
Telephone: 01279 780250
Email: info@watercare.co.uk
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>