NORTH WEST Electric Flat Panel Fireplace Heater Owner’s Manual

: June 7, 2024
: NORTH WEST

Table of Contents

NORTH WEST Electric Flat Panel Fireplace Heater
IMPORTANT SAFETY INFORMATION!
Preparation
Parts and Hardware
Installation and Assembly
IMPORTANT GLASS PANEL SAFETY INFORMATION!
- Decorative Crystals and Pebbles Media
Operation
Care and Maintenance
- Cleaning
- Maintenance
Troubleshooting
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NORTH WEST Electric Flat Panel Fireplace Heater

product

IMPORTANT SAFETY INFORMATION!

WARNING
Read all instructions before using this heater!

This heater is hot when in use. To avoid burns, DO NOT let bare skin touch hot surfaces. If provided, use handles when moving this heater. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, and curtains at least 3 feet (0.9m) from the front of the heater, and keep them away from the sides and rear.
Extreme caution is necessary when any heater is used by or near children or invalids and whenever the heater is left operating and unattended.
DO NOT operate any heater with a damaged cord or plug or after the heater malfunctions, has been dropped or damaged in any manner. Discard heater, or return to authorized service facility for examination and/or repair.
DO NOT run power cord under carpeting. DO NOT cover power cord with throw rugs, runners, or similar coverings. DO NOT route power cord under furniture or appliances. Arrange power cord away from traffic area, and where it will not be tripped over.
Connect to properly grounded outlets ONLY.
DO NOT insert or allow foreign objects to enter any ventilation or exhaust opening, as mthis may cause electric shock or fire, or damage the heater.
To prevent a possible fire, DO NOT block air intakes or exhaust in any manner. Doing so could cause a fire. DO NOT use on soft surfaces, like a bed, where openings may become blocked.
A heater has hot and arcing or sparking parts inside. DO NOT use it in areas where gasoline, paint, or flammable liquids are used or stored.
Use this heater only as described in this manual. Any other use not recommended by the manufacturer may cause fire, electric shock, or injury to persons.
ALWAYS plug heaters directly into a wall outlet/receptacle. NEVER use with an extension cord or relocatable power tap (outlet/power strip).
DO NOT place the heater near a bed because objects such as pillows or blankets can fall off the bed and be ignited by the heater.
NEVER use this heater in bathrooms, laundry rooms, or any other location where the heater could fall into a bathtub or pool, become damp, or come in contact with water.
AVOID FIRE! Regularly inspect all air vents to make sure they are free from dust, lint, or other blockage. Unplug the unit and clean with a vacuum ONLY. DO NOT rinse or get wet.
NEVER hang this unit on a wall directly below an electrical outlet.
NEVER permanently install in a recessed area of the wall. This may result in blocked air flow, overheating, or fire.
ALWAYS mount to wall bracket before use. DO NOT set on the floor, or other surface, to use.
NEVER use a wall mount bracket from another manufacturer.
For residential use only! NOT for commercial use! Any commercial or public use of this heater voids all warranties, and could cause injury.
This product is not intended to be a primary heat source. It is for supplemental heat only.
INDOOR use only! NEVER use this heater outdoors! Doing so may result in electric shock!
Risk of electric shock! DO NOT OPEN! No user-serviceable parts inside!
NEVER modify this heater. Doing so could result in personal injury or property damage.
Modification of this fireplace completely voids all warranties.
ALWAYS turn this heater off before unplugging it from the outlet.
ALWAYS disconnect this unit from the power supply before performing any assembly or cleaning, or before relocating the electric fireplace.
NEVER leave this heater unattended. ALWAYS unplug this heater when not in use.
ALWAYS store this heater in a dry location. NEVER use the fireplace if it has become wet.
Place the heater near a wall outlet so an extension cord is not needed. If an extension cord is needed, the gauge of the cord must be at least 14AWG, and the rating must be at least 1875 Watts. NEVER use a smaller gauge cord with a lower rating. Doing so may result in fire or electric shock.
ONLY use this heater on a 120V AC 15-Amp grounded circuit. NEVER overload the circuit.
If this heater trips the circuit breaker, unplug all other appliances on the same circuit before the next use. Avoid plugging other appliances into the same circuit as this heater.
NEVER plug this heater into an outlet that is old, cracked, or has any loose wires or connections. Plugging this heater into a faulty outlet could result in electric arcing within the outlet that could cause the outlet to overheat or catch fire.
ALWAYS check your heater cord and plug connections with each use!
- MAKE SURE the plug fits tight in the outlet! Faulty wall outlet connections or loose plugs can cause the outlet to overheat.
- Heaters draw more current than small appliances. Overheating may occur even if it has not occurred with the use of other appliances.
- During use check frequently to see if the plug outlet or face plate is HOT! iv) If the outlet or face plate is HOT, discontinue use immediately and have a qualified electrician inspect and/or replace the faulty outlets.
The power cord supplied with the heater has three prongs: two flat blades (live and neutral) and one round pin (ground). If a 3-slot receptacle is not available, an adapter MUST be used. The adapter MUST be properly grounded to the outlet box (see figure at right). [NOTE: Adapter NOT INCLUDED.]

Preparation

This product includes a GLASS panel! Always use extreme caution when handling glass. Failure to do so could result in personal injury or property damage.
Remove all parts and hardware from the carton and place them on a clean, soft, dry surface. Parts and assembly steps are grouped for wall-hanging use. Check the parts list to make sure nothing is missing. Dispose of packaging materials properly. Please recycle whenever possible.

You will need the following tools (not included): Phillips screwdriver; stud finder; level; tape measure; electric drill; 1/4” wood drill bit, hammer.

Parts and Hardware

Installation and Assembly

NOTICE
The wall mount fasteners included with this fireplace are for use ONLY with a wood-framed wall covered in drywall (sheet rock). For concrete walls, cinder blocks, or other wall types, consult a professional for the best attachment methods.

ALWAYS unplug this fireplace heater before assembly or cleaning, or before relocating. Failure to do so could result in electric shock, fire, or personal injury.

STEP 2. A. Locate the wall studs using an electronic stud-finder. Mark the hole locations with a pencil. The holes should be 8” (20.3 cm) apart, and level. The minimum height from the surface below must be 19.7” (50 cm). B. Three screws should be screwed directly into wall studs. Then, no drywall anchors are needed. C. If only two studs are available, two screws MUST be screwed directly into studs, and the other screws must be screwed into the drywall anchors.

AVOID INJURY and DAMAGE! Three screws should be screwed directly into wall studs. If only two studs are available, two screws must be screwed directly into the wall studs, and additional screws must also be screwed into the drywall anchors.

STEP 3. Drill a pilot hole into each mark using a 1/4” wood drill bit. A. If screws will go into three studs, no drywall anchors are needed. B. Tap the drywall anchor(s) (C) carefully into the drywall

NOTICE
The wall mount fasteners included with this fireplace are for use ONLY with a wood-framed wall covered in drywall (sheet rock). For concrete walls, cinder blocks, or other wall types, consult a professional for the best attachment methods.
Drywall holes until they are flush with the drywall surface. Use care to avoid damage.

STEP 4. Align the holes in the wall bracket (E) with the pilot holes and drywall anchors. Thread wood screws (B) through washers and holes in the wall bracket, then directly into the wall studs and/or drywall anchors. Make sure bracket is level. Tighten all screws securely with a screwdriver.

ALWAYS unplug this fireplace heater before assembly or cleaning, or before relocating. Failure to do so could result in electric shock, fire, or personal injury.

STEP 5. A. With the help of a capable adult, lift the fireplace (A) and align the hooks on the back of the fireplace with the slots on the wall bracket. Carefully set the hooks into the slots.

B. Secure the fireplace to the wall bracket with two M4x8 metal screws (D), one on each side.
Thread the screws through the fireplace and into the wall bracket side tabs. Tighten both screws with a Phillips screwdriver. The unit may now be plugged in.

IMPORTANT GLASS PANEL SAFETY INFORMATION!

WARNING

Under no circumstances should this product be operated with broken or chipped glass panels.
Do not strike, slam or use blunt force on any part of the glass.
Do not use abrasive cleansers to clean the glass.
This product uses tempered glass. Replacement of the glass supplied by the manufacturer should be done by a qualified professional.
This next step involves GLASS! ALWAYS use extreme caution when handling glass.
Failure to do so could result in personal injury or property damage.

Decorative Crystals and Pebbles Media

ALWAYS keep the decorative crystals or pebbles OUT OF REACH OF CHILDREN! Leave no pieces where children can find them. Failure to do so could cause a choking hazard.

NOTE: To place to decorative crystals or pebbles, follow these steps. Have a capable adult help you.

STEP 6A. While one person holds the glass panel, remove the two screws at the top edge of the fireplace with a Phillips (+) screwdriver.
STEP 6B. Together, carefully remove the front glass panel and set it aside on a clean soft surface.
STEP 6C. Arrange the decorative crystals or pebbles (F) on the shelf in the desired position.
STEP 6D. Set the front glass panel back onto the firebox.
STEP 6E. Align the tabs of the glass panel with the holes on the top edge of the fireplace. Thread the screws back into the holes and tighten them both with a Phillips screwdriver.

Operation

Read and understand this entire owner’s manual, including all safety information, before plugging in or using this product. Failure to do so could result in electric shock, fire, serious injury, or death.

Power
Make sure the ON/OFF switch, located on the left side panel, is in the OFF position. Plug the power cord into a 110~120 Volt 15 Amp grounded outlet (see IMPORTANT SAFETY INFORMATION on Pages 2 and 3). Make sure the outlet is in good condition and that the plug is not loose. NEVER exceed the maximum amperage for the circuit. DO NOT plug other appliances into the same circuit.

Methods of Operation
This electric fireplace can be operated by the CONTROL PANEL, located on the right side panel of the fireplace (see figure below), or by the battery- powered REMOTE CONTROL.
The operation and functions of the two methods are the same.
Before operating, please review the IMPORTANT SAFETY INFORMATION on Pages 2 and 3, and heed all warnings.

Remote Control &Control Panel Operation
(Control panel POWER switch must be ON to use remote control.)

BUTTON	FUNCTION	ACTION & INDICATION

ON

OFF

| ON (l). Enables all functions.
OFF (O). Turns off all functions on control panel and remote control.| 1. Press ON (l). Power turns on. All functions are enabled.
2. Press OFF (O). Power, flame effect, and all functions turn off.

POWER

| ON : Enables control panel functions and remote control. Turns on flame effect.
OFF : Disables control panel functions and remote control. Turns off flame effect.| 1. Press once. Indicator light turns on. Power turns on. All functions enabled.
2. Press again. Flame effect turns off. Unit goes to standby. All functions turn off.
TIMER| TIMER button : Controls timer settings to turn off fireplace at selected time.
Settings range from 0.5 hours to 7.5 hours.| 1. Press once. Indicator light turns on. Timer is set to 0.5 hours.
2. Press again until desired setting is reached. Indicator lights show setting.
FLAME| FLAME button : Makes flame effect dimmer and brighter.
NOTE: Flame effect stays on until power button is turned off. Flame effect must be on for heater to turn on.| 1. Press once. Flame brightness effect gets changing.
2. Press again. until desired setting is reached.
COLOR| COLOR button : Makes the color flame effect changing.

NOTE: color effect stays on until power button is turned off. Color flame effect must be on for heater to turn on.

| 1. Press once. Flame color effect gets changing.

2. Press again until desired setting is reached.total 3 colors.

HEATER| HEATER button : Turns heater on and off.

NOTE: The heater only works when the flame effect is on. If the flame effect is off, the heater will not turn on.

NOTE: To prevent overheating, the heater fan will blow cool air for 8-10 seconds before the heater turns on, and after the heater turns off.

| 1. Press once. Indicator lights up.
Fan blows cool air for 10 seconds. 750W heater turns on and blows warm air.

2. Press again. Indicator lights up.
1500W heater turns on and blows hot air.

3. Press again. Heaters turn off.
The fan blows cool air for 10 seconds to allow heater to cool down, then turns off.

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NOTICE
When the heater is first turned on, a slight odor may be present. This is normal and should not occur again unless the heater is not used for a long period of time.
To improve operation, aim the remote control at the front of the fireplace. DO NOT press the buttons too quickly. Give the unit time to respond to each command.

Temperature Limiting Control

This heater is equipped with a Temperature Limiting Control. Should the heater reach an unsafe temperature, the heater will automatically turn OFF. To reset:

Unplug the power cord from the outlet.
Turn the ON/OFF switch on the CONTROL PANEL to OFF. Wait 5 minutes.
Inspect the fireplace to make sure no vents are blocked, or clogged with dust or lint. If they are, use a vacuum to clean the vent areas.
With the POWER switch in the OFF position, plug the power cord back into the outlet.
If the problem continues, have your outlet and wiring inspected by a professional.

Remote Control Battery Information

This remote control uses one CR-2025 battery (included).
Instructions for battery installation are on the Remote Control battery compartment.

NEVER dispose of batteries in fire. Failure to observe this precaution may result in an explosion. Dispose of batteries at your local hazardous material processing center.

Care and Maintenance

Cleaning

ALWAYS turn the heater OFF and unplug the power cord from the outlet before cleaning, performing maintenance, or moving this fireplace. Failure to do so could result in nelectric shock, fire, or personal injury.

NOTICE When the heater is first turned on, a slight odor may be present. This is normal and should not occur again unless the heater is not used for a long period of time.
NEVER immerse in water or spray with water. Doing so could result in electric shock, fire, or personal injury.

Metal:

Buff using a soft cloth, slightly dampened with a citrus oil-based product.
DO NOT use brass polish or household cleaners as these products will damage the metal trim.

Glass:

Use a good quality glass cleaner sprayed onto the cloth or towel. Dry thoroughly with a paper towel or lint-free cloth.
NEVER use abrasive cleansers, liquid sprays, or any cleaner that could scratch the surface.

Vents:

Use a vacuum or duster to remove dust and dirt from the heater and vent areas.

Plastic:

Wipe gently with a slightly damp cloth and a mild solution of dish soap and warm water.
NEVER use abrasive cleansers, liquid sprays, or any cleaner that could scratch the surface.

Maintenance

Risk of electric shock! DO NOT OPEN any panels No user-serviceable parts inside!
ALWAYS turn the heater OFF and unplug the power cord from the outlet before cleaning, performing maintenance, or moving this fireplace. Failure to do so could result in electric shock, fire, or personal injury.

Electrical and Moving Parts:

The fan motors are lubricated at the factory and will not require lubrication.
Electrical components are integrated in the fireplace and are not serviceable by the consumer.

Storage:

Store heater in a clean dry place when not in use.

Troubleshooting

WARNING
DISCONNECT THE APPLIANCE COMPLETELY AND LET COOL PRIOR TO ANY SERVICE. ONLY A QUALIFIED SERVICE PERSON SHOULD SERVICE AND REPAIR THIS ELECTRIC APPLIANCE.

Flame is not visible.| 1. Wiring is loose.| 1. Disconnect from power source and inspect wiring for loose
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| | connections and repair or
| | replace as necessary.

2.Push the flame button to high

2.Push the ember button to high position.

CAUTION:

To remove the glass, you will notice two screws on top sides (right and left) of the fireplace. Once the screws are removed, slide the glass up and away from the fireplace. Once the bottom frame plate is removed, you will notice one flame motor on right side where the rod should be in place with the rubber plugs.

Please remember to always have the unit disconnected prior to any work, always lay glass as well as the unit on a towel or other material not to damage parts/frame.
This entire process should not take longer than 20-30 minutes.