T-Mobile REVVL 4 User Manual
- June 7, 2024
- T-Mobile
Table of Contents
REVVL 4
USER MANUAL
About this Manual ………………………………………
Thank you for choosing the REVVL® 4. In order to maintain your device in
optimal condition, please read this manual and keep it for future reference.
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Table of Contents
About this Manual …………………………………………………………………………………….. 1 1 Getting Started
……………………………………………………………………………………. 4
1.1 Overview………………………………………………………………………………………………………………………4 1.2 Setup
…………………………………………………………………………………………………………………………..7 1.3 Home
Screen………………………………………………………………………………………………………………..8 1.4 Status
Bar…………………………………………………………………………………………………………………….9 2 About Your Phone
………………………………………………………………………………. 10 2.1 Power On/Off
……………………………………………………………………………………………………………..10 2.2 Battery
……………………………………………………………………………………………………………………….11 3 Personalize Your Phone
……………………………………………………………………….. 12 3.1 Language
…………………………………………………………………………………………………………………..12 3.2 Date &
Time………………………………………………………………………………………………………………..12 3.3
Display……………………………………………………………………………………………………………………….13 3.4
Sound………………………………………………………………………………………………………………………..14 3.5 Digital Wellbeing &
Parental Controls……………………………………………………………………………..14 4 Application
………………………………………………………………………………………. 15 4.1 Call
……………………………………………………………………………………………………………………………15 4.2 Contacts
…………………………………………………………………………………………………………………….18 4.3 Messaging
………………………………………………………………………………………………………………….21 4.4
Gmail…………………………………………………………………………………………………………………………23 4.5
Chrome………………………………………………………………………………………………………………………25 4.6 Calendar
…………………………………………………………………………………………………………………….25 4.7 Camera
………………………………………………………………………………………………………………………28 4.8 Photos
……………………………………………………………………………………………………………………….30 4.9 Clock
…………………………………………………………………………………………………………………………32 5 Google Applications
……………………………………………………………………………. 34 6
Security…………………………………………………………………………………………… 37 6.1 Screen Lock
……………………………………………………………………………………………………………….37
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6.2 SIM Card Lock…………………………………………………………………………………………………………….37 6.3 Fingerprint
Sensor……………………………………………………………………………………………………….37 6.4 Face
Key…………………………………………………………………………………………………………………….38 6.5 Smart Lock
…………………………………………………………………………………………………………………38 6.6 Encryption &
Credentials………………………………………………………………………………………………38
7 Account ………………………………………………………………………………………….. 39 7.1 Software
Update………………………………………………………………………………………………………….39
8 Safety and Regulatory Information ………………………………………………………….. 40
9 Troubleshooting…………………………………………………………………………………. 47
1 Getting Started …………………………………….
1.1 Overview
Headset connector Microphone
Front camera
Microphone Speaker
USB Type-C
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Fingerprint sensor Flash Back camera
Volume keys
Power key
SIM and microSDTM tray
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Recent Apps button · Touch to open a card view of applications you’ve worked
with recently. Swipe up on the screen
to remove a specific thumbnail from the list, or touch CLEAR ALL to remove all
thumbnails from the list.
Home button · From any application or screen, touch to return to the Home
screen. · Touch and hold to open Google Assistant. Through this function, you
can search for
information online, open apps on your phone, send messages, etc.
Back button · Touch to go back to the previous screen, or close a dialog box,
options menu, the Notification
panel, etc.
Power key · Press: Lock the screen/Light up the screen. · Press and hold: Show
the popup menu to select from Power off, Restart or Screenshot. · Press and
hold the Power key and Volume down key to take a screenshot and save it. ·
Press and hold the Power key for at least 10 seconds to force reboot.
Volume Keys · Adjust the call volume during a phone call. · Adjust the media
volume while listening to music, watching a video, or streaming content. ·
Adjust the ringtone volume. · Mutes the ringtone of an incoming call. · While
using the Camera, press the Volume up or down key to take a photo, or touch
and hold
to take several photos.
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1.2 Setup Inserting Nano SIM card
You must insert your Nano SIM card to make phone calls using your network.
Your phone only supports Nano SIM cards. In order to avoid damaging your
phone, do not attempt to insert other SIM types, such as Mini or Micro cards.
Note: Even if no SIM card is installed, your phone will still power on and you
will be able to connect to a Wi-Fi network and use some of the phone’s
features.
Setup your phone for the first time
The first time you power on the phone, you should set the following options:
· Touch to select the phone’s language, then touch
.
· Select an available Wi-Fi network, then touch Next, otherwise touch Skip and CONTINUE
· Copy your app & data from another device or touch Don’t copy to continue.
· Set PIN for a screen lock, otherwise touch Skip to continue.
· Set up Face key to unlock screen by touching Add face data, otherwise touch Skip.
· Touch SETUP TIME and then Set install time to update the your device to the latest version, at a set
time, whenever a system update is available.
1.3 Home Screen
You can bring all of the items that you use most frequently (applications,
shortcuts, widgets, folders) to your Home screen for quick access.
Status bar · Status/Notification indicators · Swipe down to open the
Notification
panel
Swipe left or right to view more screens
Touch to open an application, folder, etc.
Favorite apps tray · Touch to open the application. · Touch and hold to move
or change applications Search bar Enter text search screen. Enter voice search
screen.
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1.4 Status Bar
The Status bar appears at the top of your Home screen. Icons indicating your phone’s status and new notification alerts appear in the Status bar.
Icon
Status
Bluetooth® active
Icon
Status
Battery (fully charged)
Wi-Fi® active
New message
Network (full signal)
Vibrate mode
4G LTE data service
Screenshot captured
Airplane mode
Connected via USB cable
Alarm set
New Gmail message
Battery (charging)
2 About Your Phone …………………………………
2.1 Power On/Off
Hold down the Power key until the phone powers on, unlock your phone (Swipe,
Pattern, PIN, Password or Fingerprint) if necessary, once unlocked, Home
screen is displayed. If you don’t know your PIN code or if you have forgotten
it, contact Customer Care. For Safety, please do not store PIN code in your
phone.
Press and hold the Power key until options appear, then select Power off.
Charging
Insert the small end of the charging cable into the charge port and plug the
charger into an electrical outlet.
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2.2 Battery
To optimize your battery life, you may do the following: Turn on power saving
mode · Go to Settings > Battery > Battery Saver · Touch TURN ON NOW to
activate the battery saving mode. Lower screen brightness · Go to Settings >
Display > Brightness level · Lower the brightness by sliding to the left.
Screen timeout · Go to Settings > Display > Advanced > Screen timeout · Select
the screen timeout duration.
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3 Personalize Your Phone…………………………..
3.1 Language
Your device supports multiple languages. You can change your phone language
by: · Go to Settings > System > Languages & input > Languages. · Touch + Add a
language to select a language from the language list. · Touch and hold next to
your desired language and drag it to the top of the list.
3.2 Date & Time
Go to Settings > System > Date & time. Use network-provided time From the dialog box, select Use network-provided time, Use GPS-provided time or off. Automatic time zone
Turn on
to enable the network-provided time zone.
If Use network-provided time is turned off, you will have the following two
options to manually set the date and time: · Set date
Touch to open a dialog in which you can manually set the date. · Set time
Touch to open a dialog in which you can manually set the time. 12
If Automatic time zone is turned off, you will have the following option to
manually set the time zone: · Time zone
You can select the time zone and region manually. · Time format
You can also set the time format as locale default or 24-hour format.
3.3 Display
3.3.1 Dark theme
Your screen will become black in this mode, which makes it easier to look at
your screen or read in dim light.
3.3.2 Eye comfort mode
Eye comfort mode can effectively reduce blue light radiation and adjust the
color temperature to relieve eye fatigue. You can also create a custom
schedule to turn it on.
3.3.3 Reading mode
Reading mode tints your screen amber to imitate physical books and protect
your eyes. You can also specify some apps to operate in this mode.
3.3.4 Auto-rotate screen
Select whether the screen rotates automatically or not. Note: Using your
device in landscape mode with polarized sunglasses on may cut light from the
screen. Take your polarized sunglasses off or use your device in portrait
orientation to continue use.
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3.3.5 Wallpaper
Adjusting Wallpapers · Go to Settings > Display > Wallpaper. · Touch
Wallpapers to select from pre-loaded wallpapers. · Touch Photos to select from
images that are stored on your device.
3.4 Sound
Adjusting volume: · Press the volume keys that are located on the right side
of the device to adjust the Ringtone &
Notification volume. · You can also go to Settings > Sound to adjust the
volume for media, call, ring and alarm. Adjusting tones · Go to Settings >
Sound > Phone ringtone. · You may select ringtones for phone, notification,
alarm as well as other sounds. Adjusting other sounds All other sounds that
are related to Dial Pad, Screen locking and Charging can be adjusted to by
doing the following: · Go to Settings > Sound > Advanced > Other Sounds and
vibrates.
3.5 Digital Wellbeing & Parental Controls
Use this menu to find out how much time you have spent on the phone and even
on each app. You can customize the time limit for using the phone. In
addition, parents can restrict their children’s usage time to manage their
browsing habits.
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4 Application………………………………………….
4.1 Call ………………………………………………………………………………. Making a call
To make a call, touch . Touch to send a message, block the number or view call
details
Show the dial pad
Suggested numbers are displayed as you enter numbers on the dial pad.
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Touch and hold to access
voicemail
Enter the desired number from the dial pad and touch to place the call. You
can also select a contact from Favorites , Recents or Contacts by touching the
tabs. The number you entered can be saved to Contacts by touching Create new
contact. If you make a mistake, you can delete the incorrect digits by
touching . To hang up a call, touch . International call To make an
international call, touch and hold to enter “+”, then enter the international
country prefix followed by the full phone number and touch . Emergency call If
your phone has network coverage, dial the emergency number and touch to make
an emergency call. This works even without a SIM card and without typing the
PIN code.
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Answering or rejecting a call
When you receive a call:
· Slide up to answer;
· Slide · Touch
down to reject; to reject the call by sending a preset message.
To mute the ringtone of an incoming call, press the Volume key.
Voicemail
Your voicemail is provided to avoid missing calls. It works like an answering machine that you can consult at any time.
To access your voicemail, touch and hold .
To set your voicemail number: touch Phone Settings > Setup > Voicemail number.
and go to menu > Settings > Voicemail > Advanced
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If you receive a voicemail, appears in the Status bar. Open the Notification
panel and touch Voicemail.
4.2 Contacts ………………………………………………………………………..
Contacts enables quick and easy access to the contact you want to reach. You
can view and create contacts on your phone and synchronize them with your
Gmail contacts or other applications on the web or on your phone. Adding a
contact Touch in the contact list to create a new contact. Enter the contact’s
name and other contact information. By scrolling the screen up and down, you
can move from one field to another
When finished, touch SAVE to save
Select a picture or take a photo for the contact Touch to open available
labels
When finished, touch SAVE to save. 18
To exit without saving, you can touch and then touch DISCARD. Editing your
contacts Touch in the contact details screen to edit. When finished, touch
SAVE to save. Add to/remove from Favorites(1) Touch a contact to view details
then touch to add the contact to favorites. Touch the star to remove a contact
from favorites.
Deleting a contact From the contact list screen: · Touch and hold the contact
you want to delete, then touch and confirm to delete. · Mark the checkbox of
all contacts, then touch and confirm to delete all contacts. From the contact
details screen: · Touch then select Delete. Select DELETE when prompted to
confirm. (1) Only phone contacts can be added to Favorites.
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The contact you have deleted will also be removed from other applications on
the phone or web the next time you synchronize your phone.
Sharing a contact
You can share a single contact with others by sending the contact’s vCard to
them via Email, Messages, and Bluetooth. Select a contact you want to share,
touch and then select Share.
Available options
From the contact list, you may also make further settings by touching .
Settings
· My info
Touch to set up your profile
· Accounts
Touch to add account and configure related info.
· Default account for new contacts
· Sort by
Touch to choose the default place to save a new contact. Touch to sort the list by the first name or last name.
· Name format
Touch to choose whether to display first name first, or last name first.
· Phonetic name
Touch to choose display or hide phonetic name.
· Import/Export
· Block numbers · About Contacts
Import or export contacts between phone, SIM card, microSD card and phone
storage, etc.
Add numbers here so that you won’t receive the calls or texts from them.
Touch to view the build version, open source licenses and so on.
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4.3 Messaging ……………………………………………………………………………..
Use the messaging app Creating a message
to send and receive text (SMS) and multimedia (MMS) messages.
On the Messaging list screen, touch to write text/multimedia messages.
Add recipients
Specific letters (accented) will also increase the size of the SMS, this may
cause multiple SMS to be sent to your recipient.
Sending a multimedia message
MMS enables you to send video clips, images, audios and Vcard to other
compatible mobiles and e-mail addresses. · Enter the recipient’s phone number
in the To bar. · Touch the Add text bar to enter the text of the message. ·
Touch to attach a picture, video, audio or contact.
Type the text message
Insert emoticons
Sending a text message · Enter the name or the phone number of the recipient in the To bar or touch · Touch the Add text bar to enter the text of the message. · Touch to insert emoticons. · When finished, touch to send the text message.
to add recipients.
An SMS message of more than 160 characters will be charged as several SMS. A counter will be on the right of the text box to remind you how many characters can be entered in one message.
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· When finished, touch to send the multimedia message. Managing messages When
receiving a message, will appear in the Status bar as a notification. Drag
down the Status bar to open the Notification panel, touch the new message to
open and read it. You can also access the Messaging application and touch the
message to open it. Messages are displayed as a conversation. Touch a message
to enter the message composing screen: · Touch to call the number. · Touch to
save the number to contacts or view the contact details if the number has been
saved. · To reply to a message, enter the text. When finished, touch . · If
you touch and hold a message, the following options will be available: delete
, turn off notification
, archive , etc. Touch to add contact.
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4.4 Gmail ……………………………………………………………………………. Setting up Gmail
To set up your email account, swipe up from the Home screen, then select Gmail
.
Select to add an email address. An email setup process will guide you through
the steps to set up an email account. · Select the type of email account that
you have and enter the email address and password of the account
you want to set up. · If the account you entered is not provided by your
service provider in the device, touch Other and
then MANUAL SETUP after entering the email address, select an account type and
enter password of your email, then correctly fill in server and port in both
Incoming server settings and Outgoing server settings interfaces. Finally,
touch FINISH to complete setup. · To add another email account, you can touch
on the upper left corner, select Settings, and then touch Add account. Or you
can touch the account name on the upper right corner and select Add another
account to implement this function. Sending an email · Touch from the Inbox
screen. · Enter recipient(s) email address(es) in the To field. · If
necessary, touch > Cc/Bcc to add a copy or a blind carbon copy to the message.
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· Enter the subject and the content of the message. · Touch to add an
attachment. · If you do not want to send the mail right away, you can touch
to save a copy. · Touch to send.
and Save draft or touch the Back key
If you do not want to send or save the email, you can touch and then select Discard.
To add a signature that will appear on all of your emails, touch and select
Settings, then choose the account that you want to create or modify the
signature, touch Mobile Signature to edit. Note: If you are seeing a “password
incorrect” error when setting up your Gmail Account in the Gmail app, please
review the following options:
Option 1: Generate an App password
An App password is a 16-digit passcode that gives an app or device permission
to access your Google Account. If you use 2-Step-Verification and are seeing a
“password incorrect” error when trying to access your Google Account, an App
password may solve the problem.
Steps to generate an App password:
· Visit your App passwords page
https://myaccount.google.com/security/signinoptions/two-step-verification. You
may be asked to sign in to your Google Account.
· At the bottom, click Select app and choose the app you’re using. · Click
Select device and choose the device you’re using. · Select Generate. · Follow
the instructions to enter the App password (the 16-character code in the
yellow bar) on your device. · Select Done. · Once you are finished, you won’t
see that App password code again. However, you will see a list of apps
and devices you’ve created App passwords for.
If generate an app password does not fix the “Password incorrect” issue, please proceed to Option 2 or Option 3.
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Option 2: Change your settings to allow less secure apps
· Go to the “Less secure apps”
https://www.google.com/settings/security/lesssecureapps section in My Account.
· Next to “Access for less secure apps,” select Turn on. · You can now setup
your email using your username and password. If you continue to see a
“password
incorrect” error, please proceed to Option 3.
Option 3: Access Gmail through browser
If you don’t want to change your security settings, please follow these steps
to access your Gmail: · From the home page, press the OK button and press on
the Browser.
https://www.google.com/gmail/ on the browser URL tab. · Enter your username
and password to log in.
Enter
4.5 Chrome………………………………………………………………………….
Using the Chrome browser, you can enjoy surfing the Web. To access this
function, touch Chrome from the Home screen.
4.6 Calendar ………………………………………………………………………
You can use Calendar to keep track of important meetings, appointments, etc.
To access the function, swipe up from the Home screen, then touch Calendar.
Viewing calendars
You can display the Calendar in Schedule, Day, 3 days, Week or Month view.
Touch desired calendar view.
and select your
Schedule view
Day view
3-day view
Week view Month view
Creating a new event
You can add new events from any Calendar view. · Touch .
· Fill in all required information for this new event. If it is a whole-day event, you can turn on
next
to All-day.
· Invite guests to the event. Enter the email addresses of the guests you want to invite with commas to
separate. The guests will receive an invitation from Calendar and Email.
· When finished, touch Save from the top of the screen.
To quickly create an event from the Day, 3 Day, or Week views, touch an empty spot to select a target area which will then turn into , and touch the icon to create the new event.
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Deleting or editing an event · To delete or edit an event, touch the event to enter its details screen, touch · Touch and Delete to remove the event.
to edit the event.
Event reminder
If a reminder is set for an event, the upcoming event icon will appear in the Status bar as a notification when the reminder time arrives. · Touch and drag down the Status bar to open the Notification panel. · Touch an event name to view the Calendar notification list.
4.7 Camera………………………………………………………………………….
Accessing the camera From the Home screen, touch Camera. If the phone is
locked, double-press the Power key to open the camera. Taking a picture ·
Position the object or landscape in the viewfinder, touch the screen to focus
if necessary · Touch to take the picture which will be automatically saved. ·
To take burst shots, touch and hold or the Volume key.
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1 2 3
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5
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1 Select flash mode 2 Touch to set countdown seconds 3 Touch to turn HDR on/off 4 Touch to access more options
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5 Switch between front/back camera 6 Touch to take a photo 7 Touch to view
photos or videos you have taken Making a video · Touch VIDEO to enter the
Video mode. · Touch in the center of the screen to start video recording. ·
You can also touch to take a picture during video recording. · Touch to stop
recording. The video will be automatically saved. Further operations when
viewing a picture/video you have taken · Touch from camera screen to view the
photos or videos you have taken. · Touch then Gmail, Bluetooth, MMS, etc. to
share the photo or video. · Touch to edit. · Touch enable the Google Lens
function. · Touch to delete. · Touch to go back to Camera mode
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4.8 Photos …………………………………………………………………………..
Photos acts as a media player for you to view photos and play videos. Pictures
and videos are displayed by moments and albums in Photos.
· Touch the picture/video directly to view or play. · Slide left/right to view
previous or next pictures/videos. Working with photos You can work with
pictures by rotating or cropping them, sharing them with friends, setting them
as a contact photo or wallpaper, etc. · Locate the picture you want to work on
and touch the picture in the full-screen picture view. · Touch to share the
picture, or touch to delete the picture. Touch and select Use as to set the
picture as Contact photo or Wallpaper. 30
Find the picture you want to work on and tap the picture in the full screen
view. Tap to edit.
Set effects such as Auto, West, Palma, Metro, etc. Adjust the picture color.
Straighten or Rotate the picture. Personalize your picture by drawing on it or
adding words to it.
4.9 Clock ……………………………………………………………………………
To access clock, swipe up from the Home screen, then touch Clock. Setting world clocks Touch on the clock screen. Touch to add a time zone. Setting alarms
Touch on the clock screen. Turn on to enable existing alarm, or touch
to add a new alarm. The following options will appear:
·
Touch the clock to set the desired time for the alarm.
· Repeat Mark the repeat checkbox, then select the days when you want to set.
·
Touch to select a ringtone for the alarm.
· Vibrate Mark the checkbox to activate vibration. · Label Touch to set a name for the alarm.
· Delete Touch to delete the alarm.
·
Touch to add the alarm to Google Assistant Routine.
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Setting timer Touch on the clock screen. · Enter time in the sequence of
hours, minutes, and seconds. · Touch to activate Countdown. · Touch Add timer
to add another timer in panel. · Touch to deactivate Countdown. · Touch Delete
to delete current countdown timer. Setting stopwatch Touch on the clock
screen. · Touch to start the timer. · Touch Lap to show a list of records
according to the updated time. · Touch to halt the total and lap times. ·
Touch Reset to start a new timer.
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5 Google Applications ………………………………
Google apps are preinstalled on your phone to improve work efficiency and help
you enjoy life. This manual briefly introduces the apps. For detailed features
and user guides, refer to related websites or the introduction provided in the
apps. You are recommended to register with a Google Account to enjoy full
functionality.
Google
Your bookmarks, browsing history, and settings across all devices on which the
browser is installed can be synchronized with your Google Account.
Gmail
As Google’s web-based email service, Gmail is configured when you first set up
your phone. With this application, you can send and receive emails, manage
emails by labels, archive them, etc. Emails can be automatically synchronized
with your Gmail account.
Maps
Google Maps offers satellite imagery, street maps, 360° panoramic views of
streets, real-time traffic conditions, and route planning for travelling by
foot, car, or public transportation. By using this application, you can find
your own location, search for a place, and get suggested route planning for
your trips.
YouTube
YouTube is an online video-sharing application where users can upload, view,
and share videos. Available content includes video clips, TV clips, music
videos, and other content such as video blogging, short original videos, and
educational videos. It supports a streaming function that allows you to start
watching videos almost as soon as they begin downloading from the internet.
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Drive
A file storage and synchronization service created by Google, which allows
users to store files in the cloud, share and edit files. Files in Drive are
kept secure and can be accessed from any device by logging in to your Google
Account. Files or folders can be shared privately with other Google Account
users.
Play Movies & TV
Google Play Movies & TV allows you to watch movies and TV shows purchased or
rented on Google Play.
Play Store
Serves as the official app store for the Android operating system, allowing
users to browse and download applications and games. Applications are either
free of charge or at a cost. In Play Store, search for the app you need,
download it and then follow the installation guide to install the app. You can
also uninstall, update an app, and manage your downloads.
Duo
This is a video chat mobile app that allows users to make video calls to
people in their contact list once their phone numbers are verified.
Photos
Google Photos stores and backs up your photos and videos. It also
automatically analyzes photos and organizes them into groups, so that you can
quickly find the photos you need.
Keep notes
You can insert images, lists, and make voice recordings in your notes. You can
also set time or location-based reminders for notes. Google Keep allows you to
categorize notes by labels, and notes are searchable based on their color,
whether they have reminders, audio, images, or lists.
Files
Files displays all data stored on the phone, including both external SD card
and internal storage, such as applications, media files downloaded from Google
Play Store, YouTube or other locations; Videos, pictures or audios you have
captured; other data transferred via Bluetooth, USB cable, etc.
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6 Security ……………………………………………..
6.1 Screen Lock
From the Home screen, touch > Settings > Security > Screen lock Screen lock
allows you to set a screen lock option to secure your phone from being used by
others without your permission, activate the following security options:
Pattern, PIN, Password or Fingerprint. Whoever turns on your phone will be
required to unlock the screen in order to access your device. Your device can
be unlocked by anyone if you select None or Swipe.
6.2 SIM Card Lock
A SIM PIN prevents access to the cellular data networks. When it’s enabled,
any device containing the SIM card will request the PIN upon restart. A SIM
PIN is not the same as the lock code used to unlock the device.
6.3 Fingerprint Sensor
Use your Fingerprint to unlock the screen or clear notifications, take a
photo/video, pick up a call, etc. Access Settings > Security > Fingerprint to
activate these functions.
6.4 Face Key
Face key allows you to unlock your device with your facial data. Set it
according to the on-screen steps. Ensure that you are facing the phone screen
when using face recognition. NOTE: you need to set a pattern, PIN, or password
before using face key.
6.5 Smart Lock
This function is inactive by default. You need to set a screen lock to
activate this function. If Smart lock is turned on, your device remains
unlocked when it is safe with you.
6.6 Encryption & Credentials
Touch to view your device encryption status and the credentials items. You can
modify and clear all of the stored credentials.
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7 Account …………………………………………….
7.1 Software Update
To access Software Updates, follow the steps below: · Connect your device to a
Wi-Fi network and make sure it has a strong data connection. · Ensure your
battery is fully charged before starting the software update. Your device’s
current battery
level can be found on your device under Settings > Battery. · Go to Settings >
System > Advanced > System Update. · If you want to update the system, tap
CHECK FOR UPDATES NOW and when that’s finished, your
phone will have the latest version of the software.
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8 Safety and Regulatory Information……………..
SAFETY AND USE
We recommend that you read this chapter carefully before using your mobile
device. The manufacturer disclaims any liability for damage, which may result
as a consequence of improper use or use contrary to the instructions contained
herein. Use of connected devices subject to T-Mobile’s Terms and Conditions.
Traffic Safety Always obey the local laws and regulations addressing the use
of wireless mobile devices and their accessories in the areas where you drive.
The use of mobile devices while driving may be prohibited or restricted in
certain areas.
Conditions of Use
Remember to abide by local authority rules of mobile device use on aircrafts.
Operational Warnings: Only use your mobile device in accordance with local
laws and regulations and obey all posted notices in public areas. Read and
follow the directions from the manufacturer of your implantable medical
device. If you have any questions about using your mobile device with your
implantable medical device, consult your healthcare provider. It is
recommended to have proper supervision while small children use your mobile
device. Do not attempt to disassemble your mobile device. If you disassemble
your mobile device, the warranty will not apply. Always handle your mobile
device with care and keep it in a clean and dust-free place.
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Do not allow your mobile device to be exposed to adverse weather or
environmental conditions (moisture, humidity, rain, infiltration of liquids,
dust, sea air, etc.). The manufacturer’s recommended operating temperature
range is 0°C (32°F) to +50°C (122°F)
Note: The max value depends on the device condition, materials around it and
the housing paint and texture. Over 40°C (104°F) the legibility of the mobile
device’s display may be impaired, though this is temporary and not serious.
Do not open or attempt to paint or repair your mobile device.
Do not drop, throw or try to bend your mobile device.
Do not use the mobile device if the screen is damaged, cracked or broken to
avoid any injury.
Use only batteries, battery chargers, and accessories which are recommended by
Device manufacturer and its affiliates and are compatible with your mobile
device model. Device manufacturer and its affiliates disclaim any liability
for damage caused by the use of other chargers or batteries.
Please check local laws and regulations in your jurisdiction to learn how to
best dispose of your mobile device.
PROTECT YOUR HEARING To prevent possible hearing damage, do not listen at high
volume levels for long periods. Exercise caution when holding your device near
your ear while the loudspeaker is in use.
PRIVACY
Please note that you must respect the laws and regulations of your
jurisdiction or other jurisdiction(s) where you will use your mobile device
regarding taking photographs and recording sounds with your mobile device.
Pursuant to such laws and regulations, it may be strictly forbidden to take
photographs and/or to record the voices of other people or any of their
personal attributes, and reproduce or distribute them, as this may be
considered to be an invasion of privacy.
It is the user’s sole responsibility to ensure that prior authorization be
obtained, if necessary, in order to record private or confidential
conversations or take a photograph of another person; the manufacturer, the
seller or vendor of your mobile device (including the operator) disclaim any
liability which may result from the improper use of the mobile device.
LEGAL INFORMATION
In order to provide you with better access to this important information,
we’ve made the materials accessible from the phone’s Settings menu. Review
these materials prior to using your mobile device. To access the materials on
your mobile device, swipe up from the home screen, and tap Settings > About
phone > Legal information, and select a topic.
REGULATORY INFORMATION (E-LABEL)
Your mobile device uses an electronic label (e-label) that provides regulatory
information about your device. To view the regulatory information (such as FCC
ID) for this device, on the device, swipe up from the home screen, then tap
Settings > About phone > Regulatory & safety.
FCC COMPLIANCE
Any changes or modifications not expressly approved by the party responsible
for compliance of this device voids the user’s authority to operate this
device. This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) This device may not cause harmful
interference (2) This device must accept any interference received, including
interference that may cause undesired
operation.
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This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more
of the following measures:
· Reorient or relocate the receiving antenna. · Increase the separation
between the equipment and receiver. · Connect the equipment into an outlet on
a circuit different from that to which the receiver is connected. · Consult
the dealer or an experienced radio/TV technician for help.
HEARING AID COMPATIBILITY (HAC)
The FCC has established requirements for digital wireless mobile devices to be
compatible with hearing aids and other assistive hearing devices.
When wireless devices are used near hearing devices (such as hearing aids and
cochlear implants), users may detect a buzzing, humming, or whining noise.
Some hearing devices are more immune than others to this interference, and
wireless devices also vary in the amount of interference that they generate.
The wireless telephone industry has developed ratings to assist hearing device
users in finding wireless devices that may be compatible with their hearing
devices. Not all wireless devices have been rated. Wireless devices that are
rated will have the rating displayed on the box together with other relevant
approval markings.
The ratings are not guarantees. Results will vary depending on the user’s
hearing device and hearing loss. If your hearing device is vulnerable to
interference, you may not be able to use a rated wireless device successfully.
Consulting with your hearing health professional and testing the wireless
device with your hearing device is the best way to evaluate it for your
personal needs.
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This smartphone has been tested and rated for use with hearing aids for some
of the wireless technologies that the smartphone uses. However, other wireless
technologies may be used in this smartphone that have not been tested for use
with hearing aids. It is important to try the different features of your
smartphone thoroughly and in different locations to determine if you hear any
interfering noise when using this smartphone with your hearing aid or cochlear
implant. Consult your wireless service provider about its return and exchange
policies, and for information about hearing aid compatibility.
a) § 20.19(f)(1): an explanation of the ANSI C63.19 rating system.
b) § 20.19(f)(2)(i) specified disclosure for handsets certified under ANSI
C63.19 and not tested for T-Coil operations in accordance with the guidance
issued by OET in KDB Publication 285076 D02 will require disclosure that the
handset does not meet the relevant rating(s) with respect to such
operation(s).
Your device includes a radio transmitter and receiver. It is designed and
manufactured not to exceed the exposure limits for Radio Frequency (RF) set by
the Federal Communications Commission (FCC). The RF exposure limits set by the
FCC for wireless mobile devices utilize a unit of measurement referred to as
Specific Absorption Rate (SAR), which is a measure of the amount of RF energy
absorbed by the body when using a mobile device. The FCC requires mobile
device manufacturers to ensure that their mobile devices comply with these
objective limits for safe exposure. The FCC SAR limit incorporates a
substantial margin of safety to give additional protection to the public and
to account for any variations in measurements. The FCC limit for public
exposure from cellular telephones is a SAR level of 16 watts per kilogram (1.6
W/kg). This device complies with FCC radiation exposure limits set forth for
an uncontrolled environment. To ensure compliance with the RF exposure
guidelines, the device must be used at least 15mm from your body. SAR
information for this device can be found on the FCC website at
www.fcc.gov/oet/ea/. Follow the instructions on the website to use the FCC ID
for this device to find SAR values for the device. To view additional SAR
information on your phone, swipe up from the home screen, then tap Settings >
About phone > Legal information > RF Exposure.
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Battery and Accessories
Observe the following precautions for battery use: · Do not attempt to open
the battery (due to the risk of toxic fumes and burns). · Do not disassemble
or cause a short-circuit in a battery. · Do not burn or dispose of a used
battery in household garbage or store it at temperatures above 60ºC. · Do not
disassemble or open, crush, bend or deform, puncture or shred. · Do not modify
or remanufacture, attempt to insert foreign objects into the battery, immerse
or expose to
water or other liquids, expose to fire, explosion or other hazards. Products
that have the below symbol must be taken to collection points at the end of
their life:
· Municipal waste disposal centers with specific bins for these items of
equipment. · Collection bins at points of sale.
You can learn more about how to recycle your mobile device by visiting the
CTIA website at www.ctia.org/news/how-to-recycle-your-mobile-device
CAUTION: IF BATTERY IS REPLACED BY AN INCORRECT TYPE, DEVICE MIGHT EXPLODE.
DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTION.
WARNING: Cancer and Reproductive Harm – www.P65Warnings.ca.gov
RECYCLING INFORMATION
Call Recycle Customer Support at
1-855-368-0829 for recycling
instructions.
CHARGERS
Home A.C./Travel chargers will operate within the temperature range of: 0°C
(32°F) to 45°C (113°F). The chargers designed for your mobile device meet with
the standard for safety of information technology equipment and office
equipment use. Due to different applicable electrical specifications, a
charger you purchased in one jurisdiction may not work in another
jurisdiction.
LICENSES
microSD logo is a trademark of SD-3C, LLC. The Bluetooth® word mark and logos
are owned by the Bluetooth SIG, Inc. and any use of such marks by Device
Manufacturer and its affiliates is under license. Other trademarks and trade
names are those of their respective owners. The Wi-Fi Logo is a certification
mark of the Wi-Fi Alliance.
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9 Troubleshooting ……………………………………
Before contacting the service center, you are advised to follow the
instructions below:
· To have optimal operation, fully charge the battery.
· To improve the phone’s performance, remove unnecessary files or apps on your
phone.
· To update your system software, use the System update command in your
phone’s settings.
· To set your phone to factory default, use the Reset options in the phone’s
settings. All your phone data will be lost permanently. It is strongly advised
to fully back up your phone before resetting.
My phone can’t be switched on · If the phone can’t be switched on, charge for
at least 10 minutes to ensure the minimum battery
power needed. Then switch it on again.
My phone has not responded for several minutes · If your phone doesn’t
respond, turn off your phone by pressing and holding the Power key until it
turns off and then restart it again.
My phone turns off by itself · If your phone turns off by itself, make sure
that the Power key is not accidentally pressed. · Check the battery charge
level. · If it still doesn’t work, Factory reset the phone via the Reset
options in the phone’s Settings. Make
sure you have backed up your data.
My phone can’t charge properly · Make sure that you are using the proper
charger that comes with the phone. · Make sure that your battery is not
completely discharged; if the battery power has been discharged
for a long time, it may take around 10 minutes to display the battery charging
indicator on the screen. · Make sure that charging is carried out under normal
conditions (0°C (32°F) to 55°C (131°F)). · When abroad, check that the voltage
input is compatible. · Check that the charging port is secured or it’s not
damaged.
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My phone can’t connect to a network or “No service” is displayed · Try
connecting to the network by moving to another physical location. · Verify the
network coverage in your current area. · Check that your SIM card is valid. ·
Make sure your phone’s setting is not in airplane mode. · If you are away from
your T-Mobile network, you may need to enable roaming in the phone’s settings
to connect to another network. Roaming charges may apply.
My phone can’t connect to the internet · Make sure that Cellular Data internet
service is available in your wireless service plan. · Check your phone’s
settings. Make sure Cellular Data is enabled or Wi-Fi connected. · Make sure
that you are in a place with network coverage for cellular data or Wi-Fi
internet connection. · Try connecting at a later time or from another
location.
Invalid SIM card · Make sure that the SIM card has been correctly inserted
(see “Inserting Nano SIM card”). · Make sure that the chip on your SIM card is
not damaged. · Make sure that the service of your SIM card matches the network
you’re on.
My phone can’t make outgoing calls · Make sure that you have dialed a valid
number and have touched Call on your phone. · For international calls, check
the country and area codes. · Make sure that your phone is connected to a
network, and the network is not overloaded or
unavailable. · Check your subscription status. · Make sure that you have not
barred outgoing calls. · Make sure that your phone is not in airplane mode.
My phone can’t receive incoming calls · Make sure that your phone is switched
on and connected to a network. · Check for overloaded or unavailable network.
· Check your subscription status. · Make sure that you have not forwarded
incoming calls. · Make sure that you have not barred certain calls. · Make
sure that your phone is not in airplane mode.
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The caller’s name/number doesn’t appear when a call is received · If the
caller is not in your contact list, you have the option to subscribe to NameID
· Your caller may have concealed his name or number.
I can’t find my contacts · Make sure that your SIM card is not broken. · Make
sure that your SIM card is inserted properly. · Import all contacts stored in
SIM card to phone.
The sound quality of the calls is poor · Adjust the volume during a call by
pressing the Volume key. · Check the network strength. Move to a location with
stronger signal strength. · Make sure that the receiver, connector or speaker
on your phone is clean.
I can’t use the features described in the manual · Check to make sure that
your subscription includes this service. · Make sure that this feature doesn’t
require any additional accessory.
When I select a number from my contacts, the number can’t be dialed · Make
sure that you have correctly recorded the number in your file. · Make sure
that you have selected the country code when calling an international number.
I can’t add a contact · Make sure that your SIM card contact list are not
full; delete some files or save the files to the phone.
My callers can’t leave messages on my voicemail · Contact your network carrier
to check service availability. · Set up your voicemail, so that your caller
can leave a message.
I can’t access my voicemail · Make sure that T-Mobile’s voicemail number is
correctly entered in “Voicemail number”. · Try later if the network is busy.
I can’t send and receive MMS · Check your phone storage as it might be full. ·
Contact customer care to check service availability and MMS parameters. ·
Verify the server center number or your MMS profile with customer care. · The
server center may be swamped. Try again later.
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· Start a new Messaging string. Your messaging string may have reached its
limit.
SIM card PIN locked · Contact customer care to obtain the PUK (Personal
Unblocking Key) code.
I can’t connect my phone to my computer · Install Smart Suite. · Check that
your USB driver is installed properly. · Open the Notification panel to check
if the Smart Suite Agent has been activated. · Check that you have marked the
USB debugging checkbox. · Check that your computer meets the requirements for
Smart Suite installation. · Make sure that you’re using the right cable from
the box.
I can’t download new files · Make sure that there is enough phone storage
space for your download. · Select the microSD card as the location to store
downloaded files. · Check your subscription status.
The phone can’t be detected by others via Bluetooth · Make sure that Bluetooth
is turned on and your phone is visible to other users. · Make sure that the
two devices are within Bluetooth’s detection range.
The battery drains too fast · Make sure that you follow the complete charge
time (minimum 2.3 hours). · After a partial charge, the battery level
indicator may not be exact. · Wait for at least 10 minutes after removing the
charger to obtain an exact indication. · Adjust the brightness of screen as
appropriate. · Extend the email auto-check interval for as long as possible. ·
Update news and weather information manually or increase their auto-check
interval. · Exit background-running applications if they are not being used
for extended periods of time. · Deactivate Bluetooth, Wi-Fi, or GPS when not
in use.
The phone becomes warm following prolonged calls, game playing, internet
surfing or running other complex applications · This heating is a normal
consequence of the CPU handling excessive data. Ending the above actions
will make your phone return to normal temperature.
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After Factory data reset is performed, I can’t use my phone without entering
Google Account credentials · After reset is performed, you must enter the
original Google Account credentials that were used on
this phone. · If you don’t remember your Google Account credentials, complete
Google Account recovery
procedures. The phone doesn’t ring when a call or message arrives · Make sure
that Do Not Disturb mode (go to Settings > Sound > Do Not Disturb) is not
activated. · Press the Volume key to adjust volume.
English – CJA2FK0TBAAA 51
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>