ARRIS Cable Modem User Guide
- June 7, 2024
- Arris
Table of Contents
SURFboard SB6183
DOCSIS® 3.0 Cable Modem
Quick Start Guide
In the Box
What You Should Know
The SB6183 Cable Modem provides high‑speed Internet access on your home
network via a single Ethernet connection.
This quick start guide will help you install your SB6183 Cable Modem to get it
up and running with your laptop or computer on your network.
To customize your network configurations and other advanced cable modem
settings, see the SB6183 User Guide for more information. The user guide
is available online at the ARRIS Support website:
www.arris.com/selfhelp. Frequently Asked
Questions FAQs) and additional product documentation is also available.
IMPORTANT! During the installation or cable modem activation, you may ed
to contact your service provider for assistance. o save time, make sure you
have the Model name ( SB6183 ), Media Access Control MAC) address (see
HFC MAC ID ), and Serial number (see S/N ) listed on the cable modem
label. Check the bottom of your SB6183 or see the Cable modem Label on
page 4.
BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call
ARRIS Technical Support for assistance:
1-877-466-8646
For Comcast subscribers only , please visit
xfinity.com/activate before calling Comcast or
ARRIS.
Install the Cable Modem
- Connect the coaxial cable to a cable wall outlet (if not connected) and the Cable connector on the rear of your SB6183. Hand‑tighten each connector.
- Connect the Ethernet cable to the Ethernet port on your computer and to the Ethernet port on the rear of your SB6183.
- Connect the power cord to the Power port on the rear of your SB6183 and then plug it into an electrical wall outlet that is not controlled by a wall switch.
This automatically powers ON your SB6183. Check the front panel LEDs on your SB6183. During the initial startup, the Power, Receive, Send , and Onlin e LEDs will FLASH. Afterward, check that all four LEDs are lit SOLID green or blue.
To view and monitor the configuration settings and operational status of your SB6183, please see the SURFboard SB6183 User Guide for more information at www.arris.com/selfhelp.
Test the Cable Modem Connection
-
Power ON your computer and log in.
Note: Your service provider may allow for automatic activation which will automatically launch a special website when you open a web browser. -
Contact your service provider to activate your SB6183 if automatic activation is not available.
-
Open a web browser on your computers, such as Internet Explorer, Google Chrome, Firefox, or Safari.
-
Type a valid URL (such as www.surfboard.com) in the address bar and press Enter to test your network connection. The ARRIS website should open.
• If the web page opens, your SB6183 was set up properly.
• If the web page fails to open, first check each cable connection on your devices to ensure that they are securely connected. Then, retype the URL.
If still unsuccessful, you may have to contact your current service provider to either set up your Internet service or activate your SB6183.
Front Panel LEDs
During normal operation, the Power, Receive, Send , and Online LEDs on
the SB6183 front panel should always be lit SOLID green or blue.
Note: During startup, all four LEDs will FLASH and then light up SOLID in
sequence. If the Power LED does not light up SOLID, please first check the
power connection on your SB6183 before contacting ARRIS Technical Support. If
the other LEDs do not light
up SOLID green or blue, please call ARRIS Technical Support at
1-877-466-8646 for assistance.
Cable Modem Label
The cable modem label is located on the bottom of your SB6183.
To receive high‑speed Internet service, your service provider may request the
Media Access Control (MAC) address (see HFC MAC ID ) and Serial number
(see S/N ) listed on the cable modem label.
LED Status
| ON ‑ Green : Power is properly connected
---|---
| ON ‑ Green : Downstream channel is connected
ON ‑ Blue : High‑speed Internet connection with
bonded downstream channels
| ON ‑ Green : Upstream channel is connected
ON ‑ Blue : High‑speed Internet connection with
bonded upstream channels
| ON ‑ Green: Cable modem is connected to the Internet
© 2018 ARRIS Enterprises, LLC. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or by
any means without written permission from ARRIS Enterprises, LLC.
ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered
trademarks of ARRIS Enterprises, LLC. Other trademarks and trade names may be
used in this document to refer to either the entities claiming the marks and
the names of their products. ARRIS disclaims proprietary interest in the marks
and names of others.
ARSVD01667‑c 08/201