ARRIS / Surfboard SBG6782
- June 7, 2024
- Arris
Table of Contents
Details
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Modem Information
DOCSIS 3.0 Dual Band 802.11 AC WiFi Modem
8×4 channel bonding with speeds of up to 150 Mbps on a wired connection
Cox recommends a DOCSIS 3.1 modem or gateway
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Highest Service Level
Preferred 150
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Front View
| | After the modem is successfully connected to the network, the Power,
Receive, Send, and Online indicators illuminate continuously to indicate that
the modem is online and fully operational.
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Back View
| | The following ports are available on the back of the modem.
- GE 1-4 (Gigabit Ethernet 1-4 also known as LAN 1-4) – Four 10/100/1000 auto-sensing RJ-45 ports. Connect devices on your LAN (Local Area Network) such as a computer, hub or switch to these ports. Only one port is active at a time.
- RESET – Use this button in the unlikely event that you want to restore the default factory settings. This button is recessed to prevent accidental resets of your WiFi modem
- CABLE – Connect your coaxial cable line to this port
- AC IN – Connect the supplied power cord to this port
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MAC Address / WiFi Network Label
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- MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).
- A MAC address is unique.
- The first six characters of the MAC address are unique to the manufacturer of the device.
- This information is usually found on a sticker located on the bottom of the modem.
- This label is located on the bottom of the device, which contains the default Network Name (SSID) and Wi-Fi Security Key (Preshared Key).
Troubleshooting
The lights indicate the current status of your modem. To troubleshoot any connection problems, use the table below.
| Modem Light | Status | Problem |
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POWER
| Off| No power. Verify all cable connections and try resetting the modem.
Solid Green| None
RECEIVE
| Flashing| Scanning for downstream channel. Verify all cable connections and
try resetting the modem.
Solid Green| None – connection from the computer to the internet established
on one channel
Solid Blue| None – operating on more than one channel (downstream bond mode)
SEND
| Off| Upstream channel inactive. Verify all cable connections and try
resetting the modem.
Flashing| Scanning for upstream channel. Verify all cable connections and try
resetting the modem.
Solid Green| None – connection from the internet to the computer established
on one channel
Solid Blue| None – operating on more than one channel (upstream bond mode)
ONLINE
| Off| No connection. Verify all cable connections and try resetting the
modem.
Solid Green| None – operational
Flashing| None – scanning for configuration parameters
WIRELESS
| Off| No WiFi client associated with the WiFi cable modem
Flashing Green| 2.4 GHz encrypted, Wi-Fi enabled
Solid Green| 2.4 GHz wireless connection – encrypted activity between the
gateway and a Wi-Fi enabled device
Flashing Amber| 2.4 GHz unencrypted Wi-Fi enabled – flashes during the
wireless pairing process and lights solid green after five seconds or less
WIRELESS
| Off| No WiFi client associated with the WiFi cable modem
Flashing Green| 5.0 GHz encrypted Wi-Fi enabled
Solid Green| 5.0 GHz wireless connection with encrypted activity between the
gateway and a Wi-Fi enabled device
Flashing Amber| 5.0 GHz unencrypted Wi-Fi enabled – flashes during the
wireless pairing process and lights solid green after five seconds or less
MoCA
| Flashing Green| None – MoCA activity in progress
Solid Green| None – MoCA-enabled device is connected and running
Manufacturer Resources
For more detailed technical information on the SBG6782, use the resources below.
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>