ARRIS / Surfboard SB6190
- June 7, 2024
- Arris
Table of Contents
Details
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Modem Information
DOCSIS 3.0 Cable Modem
32×8 channel bonding
To achieve Gigablast or Ultimate Classic speeds, a DOCSIS 3.1 modem is required
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Highest Service Level
Ultimate 500
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Front View
| | After the cable modem successfully registers on the network, the POWER
, RECEIVE , SEND , and ONLINE indicators illuminate continuously
to indicate that the cable modem is online and fully operational.
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Back View
| | The ARRIS SB6190 has the following ports available on the back of the modem.
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RESET – Reboots the cable modem or reset the cable modem settings.
Press the indented Reset button once using the end of a paper clip or other small object with a narrow tip, and then release. To reset back to the factory default settings, press and hold the indented Reset button for 15 seconds using the end of a paper clip or other small object with a narrow tip, and then release. (login/Reset instructions) -
ETHERNET – Connects to the Ethernet port on your computer
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CABLE – Connects to the cable wall outlet
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POWER – Connects the cable modem to the power adapter
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MAC Address
| | MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.
Troubleshooting
The lights indicate the current status of your modem. To troubleshoot any connection problems, use the table below.
| Modem Light | Status | Problem |
|---|
POWER
| Off| No power. Verify all cable connections and try resetting the modem.
Solid Green| None.
RECEIVE
| Flashing| Scanning for downstream channel. Verify all cable connections and
try resetting the modem.
Solid Green| None. Connection from the computer to the Internet established on
one channel.
Solid Blue| None. Operating on more than one channel (downstream bond mode).
SEND
| Off| Upstream channel inactive. Verify all cable connections and try
resetting the modem.
Flashing| Scanning for upstream channel. Verify all cable connections and try
resetting the modem.
Solid Green| None. Connection from the Internet to the computer established on
one channel.
Solid Blue| None. Operating on more than one channel (upstream bond mode).
ONLINE
| Off| No connection. Verify all cable connections and try resetting the
modem.
Flashing| None. Scanning for configuration parameters.
Solid Green| None. Operational.
Manufacturer Resources
For more detailed technical information on the SB6190, use the resources below.
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>