Arris / Motorola SBG6580
- June 7, 2024
- Arris
Table of Contents
Details
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Modem Information
There are two versions of the SBG6580 available.
- The Arris N300 is a Dual Band Switched WiFi modem.
- The Motorola N600 is a Dual Band WiFi modem.
8×4 channel bonding with speeds of up to 150 Mbps on a wired connection.
Cox recommends a DOCSIS 3.1 modem or gateway
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Highest Service Level
Preferred 150
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Front View
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- The highest service level is based on wired connectivity speeds.
- After the cable modem is successfully registered on the network, the POWER , RECEIVE , SEND , and ONLINE indicators illuminate continuously to indicate that the cable modem is online and fully operational.
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Back View
| | The ARRIS / Surfboard SBG6580 has the following ports available on the back of the modem.
- ETHERNET – Provides internet access to a single device. Only one port is active at a time.
- USB – Connects to selected client devices
- RESET – Used to reset the gateway
- CABLE – Connects to the cable wall outlet
- POWER – Connects the gateway to the power adapter
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MAC Address
| | MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.
Troubleshooting
The lights indicate the current status of your modem. To troubleshoot any connection problems, use the table below.
| Modem Light | Status | Problem |
|---|---|---|
| POWER | Solid Green | None |
| Off | No power – Verify power supply connections and electrical outlet, then |
make sure the outlet is not connected to a switch.
RECEIVE| Solid Green| None – downstream channel connected
Solid Blue| None – downstream channel connected with bonded channels
Flashing| Searching for a downstream channel connection – Verify all cable
connections and try resetting the modem.
Off| Modem off-line – Verify all cable connections and try resetting the
modem.
SEND| Solid Green| None – upstream channel connected
Solid Blue| None – upstream channel connected with bonded channels
Flashing| Searching for an upstream channel connection – Verify all cable
connections and try resetting the modem.
Off| Modem off-line – Verify all cable connections and try resetting the
modem.
ONLINE| Solid Green| None – connected to the Internet.
Flashing| None – scanning for configuration parameters
Off| No connection – Verify all cable connections and try resetting the modem.
WIRELESS| Flashing Green| None – actively scanning (show network
traffic)
Flashing Amber| None – successfully paired when the icon is Green, WPS pairing
in progress
Off| None – no wireless devices connected
Manufacturer Resources
- Surfboard_SBG6580 [PDF]
- ArrisSBG6580_UserGuide [PDF]
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>