ARRIS / Surfboard SBG6400
- June 7, 2024
- Arris
Table of Contents
Details
| |
---|---|---
Modem Information
DOCSIS 3.0 Single Band WiFi Modem
8×4 channel bonding with speeds of up to 150 Mbps on a wired connection
Cox recommends a DOCSIS 3.1 modem or gateway
|
Highest Service Level
Preferred 150
|
---|---
Front View
| | The Arris / Surfboard SBG6400 is a DOCSIS 3.0 device offering 8×4 channel bonding and single band WiFi connectivity.
After the modem is successfully connected to the network, the Power, Receive, Send, and Online indicators illuminate continuously to indicate that the modem is online and fully operational.
| |
Back View
| | The following ports are available on the back of the modem.
- ETHERNET – Provides internet access to a single device. Only one port is active at a time. When a connected device is online, you will see one of the following lights.
- Amber
- LED is ON – Indicates 10/100 Base-T connection.
- LED is OFF – Indicates GigE connection.
- Green
- LED is ON – Indicates a device connection is detected.
- LED is Blinking – Indicates data traffic is in progress
- USB – USB 2.0 port connection to your computer or other USB device.
- Reset – Can be used to reboot the gateway or reset the gateway settings. (login/Reset instructions)
- CABLE – Connects to the cable wall outlet.
- Power – Connects the cable modem to the power adapter.
| |
MAC Address
| | MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).
- A MAC address is unique.
- The first six characters of the MAC address are unique to the manufacturer of the device.
- This information is usually found on a sticker located on the bottom of the modem.
Troubleshooting
The lights indicate the current status of your gateway. To troubleshoot any connection problems, use the table below.
| Modem Light | Status | Problem |
|---|
Power
| Off| No Power. Verify all cable connections and try resetting the modem.
Solid Green| None
Receive
| Flashing| Scanning for downstream channel is in progress. Verify all cable
connections and try resetting the modem
Solid Green| None. Connection from the computer to the internet is established
on one channel.
Solid Blue| None. The modem is operating on more than one channel (downstream
bond mode).
Send
| Off| Upstream channel is inactive. Verify all cable connections and try
resetting the modem.
Flashing| Scanning for upstream channel is in progress.
Solid Green| None. Connection from the internet to the computer is established
on one channel.
Solid Blue| None. The modem is operating on more than one channel (upstream
bond mode).
Online
| Off| No connection. Verify all cable connections and try resetting the
modem.
Solid Green| None. Cable modem is operational.
Flashing| None. Scanning for configuration parameters.
Wireless
| Off| No devices connected.
Amber| None. WPS Pairing process is underway between the SBG6400 and a WPS-
enabled wireless device.
Green| None. Any of the following applies.
- 2.4 GHz wireless connection is made between the SBG6400 and another Wi-Fi enabled device on your home network.
- The WPS Pairing process between the SBG6400 and WPS-enabled wireless device was successful.
- The WPS Pairing process either failed or did not complete after two minutes.
USB
| Solid Green| None. USB connection is made between the SBG6400 and a
computer or other USB device.
WPS Button
Note : This button is located on the top of the modem.
| N/A| There is no LED on the button.
Note : The Wireless LED will blink Amber to indicate the WPS pairing process is in progress.
Manufacturer Resources
For more detailed technical information on the SBG6400, use the resources below.