Arris Touchstone DG2460 Cable Gateway user manual
- June 7, 2024
- Arris
Table of Contents
Arris Touchstone DG2460 Cable Gateway
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Modem Information
DOCSIS 3.0 Dual Band 802.11-AC WiFi Modem
24×8 channel bonding
Manage wifi compatible
To achieve Gigablast or Ultimate Classic speeds, a DOCSIS 3.1 modem is required
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Highest Service Level
Ultimate 500
This gateway is only certified for use with the Cox network when provided by or purchased from Cox.
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Front View
| | After the cable modem is successfully registered on the network, the
Power , US/DS , and Online indicators illuminate continuously to
indicate that the cable modem is online and fully operational. For more
details, refer to the Modem Lights section.
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Back View
| | The Arris DG2460 has the following ports available on the back of the modem.
- Reset – Use this button to reboot the modem. To restore factory defaults, press and hold the Reset button for more than 15 seconds. This button is recessed to prevent accidental resets.
- Ethernet (1 – 4) – Provides internet access to a single device. Only one port is active at a time.
- Cable – Connects to the cable wall outlet.
- Power – Connects the modem to the power cord.
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MAC Address
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- MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.
- This label is located on the bottom of the device, which contains the default Network Name (SSID) and Passphrase (Preshared Key).
Front Panel Modem Lights
The modem lights indicate the current status of your WiFi cable modem. To troubleshoot any connection problems, use the table below. See Rear Panel Modem Lights to view lights related to the Ethernet connection.
| Modem Light | Status | Problem |
|---|
Power
| Off| No Power. Verify all cable connections and try resetting the modem. If
cable is OK and modem reset does not work, contact Customer
Support.
On| None. Device is powered on.
US/DS
| Flashing| Downstream and upstream channel acquisition in progress. Verify
all cable connections and try resetting the modem. If cable is OK and modem
reset does not work, contact Customer
Support.
On| None. Connected to the Internet.
Online
| Off| Internet is not available. Verify all cable connections and try
resetting the modem. If cable is OK and modem reset does not work, contact
Customer Support.
Flashing| Downstream and upstream channel acquisition in progress. Verify all
cable connections and try resetting the modem. If cable is OK and modem reset
does not work, contact Customer
Support.
On| None. Internet is available.
2.4 GHz
| On| None. 2.4 GHz WiFi frequency is enabled.
Flashing| None. Activity with connected device.
Off| WiFi is disabled. Reset the wireless settings to default. See page 32 of
the ArrisDG2460_UserGuide [PDF]
5 GHz
| On| None. 5 GHz WiFi frequency is enabled.
Flashing| None. Activity with connected device.
Off| WiFi is disabled. Reset the wireless settings to default. See page 32 of
the ArrisDG2460_UserGuide [PDF]
WPS| Off| None. WPS is disabled.
On| None. WPS is enabled.
WPS Button| N/A| There is no LED on the button.
Rear Panel Modem Lights
The lights below indicate the Ethernet connection status of your modem. To troubleshoot wired connection problems, use the table below.
| Light | Status | Problem | Solution |
|---|---|---|---|
| Ethernet | Off | Device is not connected to the port. | Verify all cable |
connections and try resetting the modem. If cable is OK and modem reset does
not work, contact Customer
Support.
Flashing Green| None. A device is connected to the port at 1000 Mbps speeds
and data is passing between cable modem and connected device.| N/A
Flashing Amber| None. A device is connected at 10/100 Mbps speeds and data is
passing between cable modem and connected device.| N/A
Solid Amber or Green| None. A device is connected, but data is not passing
between the modem and connected device.| N/A
Manufacturer Resources
For more detailed technical information on the DG2460, use the resources below from Arris.
- ArrisDG2460_ProductOverview [PDF]
- ArrisDG2460_UserGuide [PDF]
- ArrisDG2460_WirelessConnectionUserGuide [PDF]