ARRIS / Motorola WBM760
- June 7, 2024
- Arris
Table of Contents
Details
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Modem Information
DOCSIS 3.0 Cable Modem
4×4 channel bonding with speeds of up to 50 Mbps on a wired connection
Cox recommends a DOCSIS 3.1 modem or gateway
What does this mean?DOCSIS 3.0 modems with 4×4 channel bonding have a maximum speed of 50 Mbps on the Cox network.
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Highest Service Level
Essential
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Front View
| | After the cable modem is successfully registered on the network, the
Power , DS , US , and Online indicators illuminate
continuously to indicate that the cable modem is online and fully operational.
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Back View
| | The ARRIS / Surfboard WBM760 has the following ports available on the back of the modem.
- RESET – Resets the device
- ETHERNET – Connects to the Ethernet port on your computer or home network
- USB – Connects to the USB port on your computer
- CABLE – Connects to the cable wall outlet
- POWER – Connects the cable modem to the power adapter
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MAC Address
| | MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.
Troubleshooting
The lights indicate the current status of your modem. To troubleshoot any connection problems, use the table below.
| Modem Light | Status | Problem |
|---|---|---|
| Power | Solid | None |
| Off | No power. Verify power supply connections and electrical outlet. Also |
make sure the outlet is not connected to a switch.
DS| Solid Green or Yellow| None – connected to the internet.
Flashing| No connectivity to the internet. Verify all cable connections try
resetting the modem.
Off| No power. Verify all cable connections try resetting the modem.
US| Solid Green or Yellow| None. Connected to the internet.
Flashing| No connectivity to the internet. Verify all cable connections try
resetting the modem.
Off| No power. Verify all cable connections try resetting the modem.
Online| Solid Green| None. Internet available.
Off| Internet not available. Verify all cable connections try resetting the
modem.
Link| Solid Green or Yellow| None. Successfully found the computer
through an Ethernet connection or USB connection
Flashing| None – computer activity detected.
Off| No Ethernet or USB connection found. Verify all cable connections try
resetting the modem.
Manufacturer Resources
For more detailed technical information on the WBM760, use the resources below.
- Arris_WBM760_quickinstall [PDF]
- Arris_WBM760_userguide [PDF]