ARRIS / Motorola SBG900
- June 7, 2024
- Arris
Table of Contents
Details
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Modem Information
Single Band WiFi Modem
DOCSIS 2.0 with speeds of up to 25 Mbps on a wired connection.
Cox recommends a DOCSIS 3.1 modem or gateway
What does this mean?DOCSIS 2.0 has a maximum speed of 25 Mbps on the Cox network.
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Highest Service Level
Starter
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Front View
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After the cable modem is successfully registered on the network, the POWER , RECEIVE , SEND , and ONLINE indicators illuminate continuously to indicate that the cable modem is online and fully operational.
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Back View
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The ARRIS / Motorola SBG900 has the following ports available on the back of the modem.
- ETHERNET – Connects to the Ethernet port on your computer
- USB – Connects to the USB port on your computer
- CABLE – Connects to the cable wall outlet
- POWER – Connects the cable modem to the power adapter
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MAC Address
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MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.
Troubleshooting
The lights indicate the current status of your modem. To troubleshoot any connection problems, use the table below.
| Modem Light | Status | Problem |
|---|---|---|
| POWER | Off |
No power. Verify power supply connections, the power switch on the modem itself, the electrical outlet, and make sure the outlet is not connected to a switch.
Flashing| An error has occurred during normal operation. Verify all cable
connections and try resetting the modem.
RECEIVE| Slow Flashing| Searching for cable connection. Verify all cable
connections and try resetting the modem.
Fast Flashing Modem| Searching for cable connection. If this is a new modem or
a replacement modem, contact Cox with the MAC address. If there are several
MAC addresses on the modem, use the HFC or RF MAC address.
Off| No connection cable connection. Verify all cable connections and try
resetting the modem.
SEND| Flashing| Scanning for the upstream frequency. Verify all cable
connections and try resetting the modem.
ONLINE| Flashing| Scanning for the network connection. Verify all cable
connections and try resetting the modem.
ACTIVITY| Blinking| None. Transmitting or receiving data via Ethernet.
WIRELESS| Flashing Green| None. Transferring data via wireless connection.
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>