ARRIS Surfboard S33 DOCSIS 3.1 Multi-Gigabit Cable Modem user guide
- June 7, 2024
- Arris
Table of Contents
ARRIS Surfboard S33 DOCSIS 3.1 Multi-Gigabit Cable Modem
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Modem Information
DOCSIS 3.1 Cable Modem
32×8 channel bonding
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Highest Service Level
Gigablast
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Front View
| | After the modem is successfully connected to the network, the LED status
indicator illuminates blue or green continuously to indicate that the modem is
online and fully operational.
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Back View
| | The following ports or buttons are available on the back of the modem.
- RESET – Use this button to reboot the modem or restore to factory defaults. It is recessed to prevent accidental resets. To reboot the modem, press and hold the indented Reset button for three to four seconds. To restore factory defaults, press and hold the indented Reset button for more than 10 seconds or until the front panel LED flashes.
- 2.5 GE AND 1 GE ETHERNET – Connects a RJ-45 Ethernet cord to a device. Note : Only one Ethernet port is active at a time.
- CABLE – Connects to the cable wall outlet.
- POWER – Connects the modem to the power cord.
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MAC Address
| | MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).
- A MAC address is unique.
- The first six characters of the MAC address are unique to the manufacturer of the device.
- This information is usually found on a sticker located on the bottom of the modem.
Front Panel Troubleshooting
The front panel LED indicates the current status of your modem. To troubleshoot any connection problems, use the table below.
| LED Color | Status | Problem |
|---|---|---|
| Amber | Off | No power. Verify all cable connections and try resetting the |
modem.
Flashing| None. Firmware download is in progress.
Green| Blinking| Searching for downstream or upstream channels. Verify
all cable connections and try resetting the modem if the LED indicator
continues to blink.
Solid| None. The modem is online in DOCSIS 3.0 mode.
Blue| Solid| None. The modem is online in DOCSIS 3.1 mode.
Blue and Green| Alternating Flashing| Error mode. Verify all cable
connections and try resetting the modem.
Rear Panel Troubleshooting
The rear panel LED indicates the Ethernet connection status of your modem. To troubleshoot Ethernet connection problems, use the table below.
| Ethernet Port Light | Status | Problem |
|---|---|---|
| 1 GE and 2.5 GE Ethernet | Off | Device is not connected to an Ethernet |
port. Verify all cable connections and try resetting the modem.
Green| None. A GigE connection is made between the modem and connected device.
Amber| None. A 10/100 Mbps connection is made between the modem and connected
device.
Manufacturer Resources
For more detailed technical information on the S33, use the resources below.
- ArrisS33_DataSheet [PDF]
- Arris_S33_QSG [PDF]
- ArrisS33_UserGuide [PDF]