ARRIS SBG6900-AC Cable Modem Wi-Fi Router user manual
- June 7, 2024
- Arris
Table of Contents
ARRIS SBG6900-AC Cable Modem Wi-Fi Router
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Modem Information
DOCSIS 3.0 Dual Band 802.11 AC WiFi Modem
16×4 channel bonding
To achieve Gigablast or Ultimate speeds, a DOCSIS 3.1 modem is required
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Highest Service Level
Preferred 150
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Front View
| | After the modem is successfully connected to the network, the Power, Receive, Send, and Online indicators illuminate continuously to indicate that the modem is online and fully operational.
The WPS button is located on the top of the modem. When pressed, the LED flashes amber, showing the pairing process is in progress.
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Back View
| | The following ports are available on the back of the modem.
- RESET – Use this button in the unlikely event that you want to restore the default factory settings. This button is recessed to prevent accidental resets of your WiFi modem. login/Reset instructions
- USB – Connects to the USB port on your media device. Note : An additional USB port is located on the front.
- LAN 1-4 (Gigabit Ethernet 1-4 also known as LAN 1-4) – Four 10/100/1000 auto-sensing RJ-45 ports. Connect devices on your LAN (Local Area Network) such as a computer, hub or switch to these ports. Only one port is active at a time.
- Coax / WAN – Connect your coaxial cable line to this port.
- AC IN – Connect the supplied power cord to this port.
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MAC Address / WiFi Network Label
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- MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).
- A MAC address is unique.
- The first six characters of the MAC address are unique to the manufacturer of the device.
- This information is usually found on a sticker located on the bottom of the modem.
- This label is located on the bottom of the device, which contains the default Network Name (SSID) and Wi-Fi Security Key (Preshared Key).
Troubleshooting
The lights indicate the current status of your gateway. To troubleshoot any connection problems, use the table below.
| Modem Light | Status | Problem |
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Power
| Off| No power. Verify all cable connections and try resetting the modem.
Solid Green| None
Receive
| Blinking Green| Scanning for downstream channel. Verify all cable
connections and try resetting the modem.
Solid Green| None – connection from the computer to the Internet established
on one channel.
Solid Blue| None – connection from the computer to the Internet established on
one or more channels.
Send
| Blinking Green| Scanning for upstream channel. Verify all cable connections
and try resetting the modem.
Solid Green| None – connection from the Internet to the computer established
on one channel.
Solid Blue| None – connection from the Internet to the computer established on
one or more channels.
Online
| Off| No connection. Verify all cable connections and try resetting the
modem.
Blinking Green| WiFi modem scanning for an Internet connection. Verify all
cable connections and try resetting the modem.
Solid Green| None – WIFi modem operational
WIRELESS
| Solid Green| None – WIFi enabled at the 2.4 GHz frequency
Blinking Green| Any of the following applies.
- 2.4 GHz wireless connection is made between the SBG6900-AC and another WI-Fi enabled wireless device on your home network.
- The WPS Pairing process between the SBG6900-AC and WPS-enabled wireless device was successful.
- The WPS Pairing process either failed or did not complete after two minutes.
Blinking Amber| WPS Pairing process is progress and then reflects solid green
within five seconds
WIRELESS
| Solid Green| None – WIFi enabled at the 5 GHz frequency
Blinking Green| Any of the following applies.
- 5.0 GHz wireless connection is made between the SBG6900-AC and another WI-Fi enabled wireless device on your home network.
- The WPS Pairing process between the SBG6900-AC and WPS-enabled wireless device was successful.
- The WPS Pairing process either failed or did not complete after two minutes.
Blinking Amber| WPS Pairing process is in progress and then reflects solid
green within five seconds
USB
| Solid Green| USB connection is made between the SBG6900-AC and a USB device
Blinking Green| Data activity is in progress
Manufacturer Resources
For more detailed technical information on the SBG6900, use the resources below.
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>