poly Savi 8200 Wireless DECT Headset System User Guide

8200 Wireless DECT Headset System
User Guide

Savi 8240/8245 UC

Wireless DECT headset system for computer.

DECT Information

DECT Enhanced Security:
DECT products should never be used outside the region in which they were originally purchased and intended to be used.
The enclosed DECT 6.0 wireless product uses restricted wireless radio frequencies which vary by country. DECT 6.0 devices are generally authorized for use in the US/Canada/ Mexico. Use of this DECT 6.0 product in unauthorized countries is a violation of law, may disrupt telecommunications networks and devices, and can subject you to fines and penalties by regulatory agencies.
Poly is a member of the DECT Forum and has fully adopted their recommendations for enhancements to security within all DECT products. Poly DECT-based products now fully incorporate the latest recommendations on Enhanced Security from the DECT Forum and ETSI. These improvements cover registration, authentication, authorization and encryption procedures.
Poly DECT products are now secure against known vulnerabilities that were highlighted by the public announcements of the Chaos Communication Congress in 2009. Poly DECT products have been tested against and passed the DECT Forum security certification requirements and consequently have been granted ‘DECT Forum security’ logo certification.
Poly DECT products using the new enhanced version of DECT that includes these security improvements are marked on the base with the DECT Forum security logo .

Overview

Headset

1. Earloop
2. Eartip
3. Mute button
4. Volume button
5. Call button/Press to interact with Microsoft Teams (app required)
6. Battery
7. Headset LED
8. Microphone

Be safe
Please read the safety guide for important safety, charging, battery and regulatory information before using your new headset.
Charge stand

|
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Savi 8240 UC
NOTE Charges headset| Savi 8245 UC
NOTE Charges headset and battery

Charge accessory

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Savi 8240 UC
NOTE Charges headset| Savi 8245 UC
NOTE Charges headset and battery

DECT adapter overview
Your headset system ships with one of the following DECT USB adapters.
D400 DECT USB adapter

NOTE The DECT adapter connects to a USB-A port on your computer. To connect to a USB-C port, first connect your DECT adapter to the accessory USB-C adapter  nd  lug into yourcomputer.
Standard LEDs

*LEDs when Microsoft Teams is detected**
USB LEDs| Status
Solid white| Connected to Teams
Pulsing white| Teams notification
Flashing white for 10| Teams connection failed

NOTE *Requires Microsoft Teams desktop application.
D200 DECT USB adapter

NOTE: Design varies for USB-A and USB-C models, but function is the same.

Fit and charge
Customize Your Headset
After you install the headset battery, choose one of the three headset wearing styles, over-the-ear, over-the-head or behind-the-head. Use the fit kit to assemble it and optimize  the position of the microphone.
Install the Headset Battery
Position the battery as shown on the headset and slide into position until the battery snaps into place.

NOTE This product has a replaceable battery. Use only replacement batteries supplied by Poly.
Use the Fit Kit to Assemble Your Headset
Choose a headset wearing style and use the fit kit to assemble it over-the- ear, over-thehead or behind-the-head.

Right Over-the-Ear Assembly

1. Choose the size of earloop that fits most comfortably. Align the earloop as shown and insert it onto the headset. Rotate the earloop up 90°.
   NOTE Ensure the earloop is flat against the headset before rotating.

2. Choose the size and style of eartip that fits most comfortably. Align the eartip with the notch facing the microphone as shown. Press on to attach.
   NOTE Ensure the large end of the eartip points to the microphone.

3. To correctly position your headset, see Position Your Headset.

Left Over-the-Ear Assembly

1. Choose the size of earloop that fits most comfortably. Align the earloop as shown and insert it onto the headset. Rotate the earloop up 90°.
   NOTE Ensure the earloop is flat against the headset before rotating.

2. Choose the size and style of eartip that fits most comfortably. Align the eartip with the notch facing the microphone as shown. Press on to attach.
   NOTE Ensure the large end of the eartip points to the microphone.

3. To correctly position your headset, see Position Your Headset.

Position Your Headset
When you wear the headset, the microphone should rest as close to your cheek as possible without touching. The microphone can be adjusted inward by the pivoting earpiece tooptimize the position of the headset.

1. Slide the headset over and behind your ear and fit the eartip into your ear.

2. Holding the base of the headset, push it in and back towards your ear to allow the pivoting earpiece to bring the microphone close to your mouth. As the base of the headset moves backwards, you will feel soft clicks until the microphone rests close to your cheek.

Over-the-Head Assembly

1. Hold the headband so it is aligned to receive the headset as shown and insert the headset into the headband.

2. Rotate the headset up. The headband can be worn on the right or left side.
   

3. To optimize the position of the headset, push the headset in so the microphone is close to your mouth.

Behind-the-Head Assembly

1. Align the headband as shown. Ensure the headband sits flat against the headset, then rotate it up 90°. If you want to wear it on the left, switch the stem to the left side of the headband.
   

2. Choose the size and style of the eartip that fits most comfortably. Align the eartip with the notch facing the microphone as shown. Press on to attach.
   NOTE Ensure the large end of the eartip points to the microphone.

3. To position your headset correctly, first slide the stem of the headband so the headset fitscomfortably.

4. With a finger on the headset indicator light, push in until the microphone rests as close to your cheek as possible without touching.

Charge Your Headset and Spare Battery

Charge your headset
Place the headset in the charge cradle. The headset charging LED flashes when charging the headset and turns off when the headset is fully charged. Charge for at least 20 minutes prior to the first use. A full charge takes 3 hours.
Charge spare battery
Charge spare battery, if applicable, by placing in the battery compartment of your charge stand or charge accessory and connecting to USB power source.
Replace battery during a call
You can replace your headset battery even during active calls.

1. While on a call, remove your headset battery. Your headset mutes.
2. Replace with a charged spare battery.
3. Ensure that the battery’s Power switch is in the on position, revealing green color.
4. You hear “base connected” and “mute off” when the battery is replaced and you are reconnected to your call.

Talk time
With a full charge, the headset provides up to 4.5 hours of continual talk time in wideband mode and up to 6.5 hours in narrowband mode. Changing batteries mid-conversation provides unlimited talk time.
Headset battery status
Determine your headset battery status:

• Listen to the voice prompts after powering on the headset
• View in Poly Lens App

Replace rechargeable battery
Replace your rechargeable battery after 3 years or 300 charge cycles, whichever occurs first.
To ensure replacement batteries meet high quality standards and for optimal performance, use only Poly batteries.

Connect to PC

Your DECT™USB adapter is pre-subscribed (connected) to your headset.

1. Turn on your headset and insert the DECT USB adapter into your laptop or PC.
   D400 ADAPTER To connect your DECT adapter to a USB-C port, use it with the optional USBC adapter.

2. The USB adapter LED is solid red when inserted and then turns solid green or blue to indicate the headset is connected to the USB adapter. If you are wearing your headset you will hear “Base connected” to indicate the connection has been established. When on a call, the LED on the USB adapter flashes green or blue. When not on a call the LED is solid green or blue. LED color varies by USB adapter model.

Configure USB adapter for streaming audio
Your DECT USB adapter comes ready to take calls. If you want to listen to music, you will need to configure your DECT USB adapter.
Windows

1. To configure your DECT USB adapter to play music, go to Start menu > Control Panel > Sound > Playback tab. Select your headset and set it as the Default Device and click OK.
2. To pause music when you place or receive calls, go to Start menu > Control Panel > Sound > Communications tab and select the desired parameter. Mac
   1 To configure the DECT USB adapter, go to Apple menu > System Preferences > Sound. On both the Input and Output tabs, select your headset.

Load software

Download Poly Lens App to get the most out of your device. Some softphones require thinstallation of Poly software to enable device call control (answer/end and mute) functionality. Download: poly.com/lens.

• Enable features
• Change settings
• Configure call control for softphones
• Update device firmware
• Manage notifications and alerts
• Schedule health and wellness reminders

Update your Poly device
Keep your firmware and software up-to-date to improve performance and add new features to your Poly device. Update your device using Poly Lens App. Download at poly.com/lens.

The basics

Headset Basics

1. Earloop
2. Eartip
3. Mute button
4. Volume button

Power on/off
To turn on the headset, slide the Power button to reveal green.
Make, answer, end calls
Make a call
Dial from your softphone.
Answer or end a call
Tap the Call button.
Answer a second call

1. While on a call, press the headset Call button for 2 seconds to answer the second call. This will place the first call on hold.
2. To switch between the calls, press the headset Call button for 2 seconds.

Adjust volume
Fine-tune your headset volume by adjusting the volume controls.
Adjust headset microphone volume (softphone)
Place a test softphone call and adjust softphone volume and PC sound volume accordingly.
Mute
During an active call, tap the Mute button to mute or unmute your headset.
Interact with Microsoft softphone

• For Microsoft Teams, tap the headset’s Call button to interact (Teams desktop application required).
• For Skype for Business, press and hold the headset’s Call button for 2 seconds to interact (Skype for Business desktop application required).
• Set your target phone in Poly Lens Desktop App.

View Microsoft Teams notifications
Your base’s Microsoft Teams button LED pulses when you have a Teams notification. Tap the button to view notifications on your computer.

More Features

Change voice prompt language
Change the voice prompt language on your headset in Poly Lens Desktop App.
Optimize audio quality
There are 2 audio modes: wideband (conversation) and narrowband. To optimize your audio quality for your activity, with the system idle, press the headset Mute button for 4   econds. The headset cycles through the modes with each 4 second press. Also configurable in Poly Lens Desktop App.
Limit office noise
You can limit the amount of nearby conversation that is transmitted during your calls. Customize feature in Poly Lens Desktop App.
Set the range
Changing the range can help with PC audio quality, improve user density or restrict range of users.
You can adjust the range setting in Poly Lens Desktop App.

Set up a conference call
You can set up a conference call with 3 additional Savi headsets.

1. While on a call, press the USB adapter subscription button. D200 adapter: press the USB adapter’s recessed subscription button with a pen or paper clip. The adapter subscription LED flashes red and green or red and blue.
2. On guest headset, press and hold the Volume up button or turn the Volume wheel up until the headset LED lights up. Method varies by model.
3. The primary user will hear “Conference requested.” To accept the request, press the primary user’s headset Call button. Both users hear “Conference accepted.” View conference call status by going to Poly Lens Desktop App. Guest headsets can remain as guests through multiple calls.
4. To remove a guest headset, either press the guest headset’s Call button or dock the primary user’s headset in the charge cradle.

Subscribe USB adapter again

Typically, your DECT USB adapter is subscribed (connected) to your headset. In the event that your adapter is disconnected or bought separately, you will need to subscribe the adapter to your headset. The adapter subscription method depends on which USB adapter you use.
Subscribe D400 USB adapter again

1. Insert the DECT USB adapter into your laptop or computer and wait for the LED to light up.

2. To put your headset in subscribe mode, press and hold the Volume up button for 4 seconds. Your headset LED lights up.

3. To put your DECT USB adapter into subscribe mode, double press the subscription button until the USB adapter flashes red and green.
   NOTE To connect your DECT adapter to a USB-C port, use it with the optional USB-C adapter.

4. Subscription is successful when you hear “pairing successful” and “base connected” and the DECT USB adapter LED is solid green.
   NOTE If the USB adapter LED goes solid red after flashing red and green, the subscription attempt has failed and should be repeated.

Subscribe D200 USB adapter again

1. Insert the DECT USB adapter into your laptop or computer and wait for the LED to light up.

2. To put your headset in subscribe mode, press and hold the Volume up button for 4 seconds. Your headset LED lights up.

3. To put your DECT USB adapter into subscribe mode, double press the recessed subscription button with a pen or paperclip until the USB adapter flashes red and blue.
   NOTE USB connection may vary but function is the same

4. Subscription is successful when you hear “pairing successful” and “base connected” and the DECT USB adapter LED is solid blue.
   NOTE If the USB adapter LED goes solid red after flashing red and blue, the subscription attempt has failed and should be repeated.

End subscription mode

• End subscription mode to stop the USB adapter from searching for a headset. Method varies by adapter model.
• D400 adapter: Press the subscription button once.
• D200 adapter: Press the recessed subscription button once with a pen or paperclip.
  Subscription mode ends and the USB adapter LED is solid red for 4 seconds and reverts to its previous state.

Disabling over-the-air subscription
The Savi system ships with the over-the-air headset subscription enabled. In a multi-shift environment, you may want to disable this mode of subscription.
Manage settings in Poly Lens Desktop App.

Troubleshooting

Headset:

My headset is unstable.| When you wear the headset, the microphone should rest as close to your cheek as possible  ithout touching. The microphone can be adjusted inward by the pivoting earpiece  to  ptimize the position of the headset. See Position Your Headset.
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Talk time performance is significantly degraded even after a full recharge.| Battery is wearing out. Contact us at poly.com/support.
When should I replace my rechargeable battery?| Replace your rechargeable battery after 3 years or 300 charge cycles, whichever occurs first.
I can’t hear anything in the headset.| Ensure your headset is powered on.Press the headset Call button.Make sure your headset is harged.Fine tune the listening volume.Ensure that your headset is the default sound device by oingto your Sound Control Panel (Windows) or your SoundSystem Preferences (Mac).Make ure your headset is subscribed to the USB adapter.See Subscribe USB adapter again.

Softphone

When I dial from my softphone application, nothing happens.| Ensure your headset is powered on.
Press the headset Call button.
Make sure your headset is charged.
Fine tune the listening volume.
Ensure that your headset is the default sound device by going to your Sound Control Panel  Windows) or your Sound System Preferences (Mac).
Make sure your headset is subscribed to the USB adapter.
See Subscribe USB adapter again.
Ensure that the Poly Lens Desktop App is installed. To download, visit poly.com/software. Ensure  hat you are using a compatible softphone application. For a list of compatible softphones, visit
poly.com/software.
If the Poly Lens Desktop App is not installed and you do not have a compatible softphone, you must  irst press the headset Call button and then use the softphone interface to place/answer/end  alls. Restart your computer.
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How do I interact with MicrosoftTeams or Skype for Business?| • For Microsoft Teams, tap the Call button to interact (Teams app required).
• For Skype for Business, press and hold the Call button for 2 seconds to interact (Skype for Business app required).
• Set your target phone by going to Poly Lens Desktop App.
Does my Microsoft Teamsenabled headset work with other softphones?| Yes, while your headset is optimized for Microsoft Teams, it  can be configured to use ith other supported softphones. Set your target phone by going to Poly Lens Desktop   ppWhen you configure another softphone, the Call button:
• doesn’t interact with Teams
• doesn’t go to Teams notifications
• will not launch Cortana
Speaking and/or listening volume is too low or too high.| Adjust headset listening volume.
Adjust listening/speaking volumes in the computer’s sound control panel/system preferences.
Adjust listening/speaking volumes in the softphone application.
The sound is distorted or I hear an echo in the headset.| Reduce speaking and/or listening volume on the computer using your softphone  pplication. Point microphone towards your chin. If the distortion is still present, lower he volume on the headset.
I can no longer hear any audio through my PC Speakers.| Change the default sound device by going to your Sound Control Panel (Windows) or  our Sound System Preferences (Mac) and selecting your PC speakers or internal  peakers.
No audio connection to PC.| Unplug USB adapter and then reconnect it. Quit and then re-start your PC or softphone application.

What’s in the box

Support
NEED MORE HELP?
poly.com/support

Manufacturer:
Plantronics, Inc.
345 Encinal Street
Santa Cruz, CA 95060
United States| Plantronics B.V.
Scorpius 171
2132 LR Hoofddorp
Netherlands| Plantronics Ltd.
Building 4, Foundation Park
Cannon Lane, Part 1st Floor
Maidenhead, SL6 3UD
United Kingdom
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© 2022 Poly. All trademarks are the property of their respective owners. Manufactured by Plantronics, Inc.
Model ID: S8240 C/S8240-M C USB-A/USB-C (may be followed by /A or /S), S8245 C/ S8240-M C USB-A/USB-C (may be followed by /A or /S), D200 USB-A/USB-C  may be followed by /A or /S), D400 (may be followed by /A, /J, /P or /S). System sentence: Savi  8240/8245 UC (-M) has a D200 USB-A/USB-C adapter (may be followed  y /A or /S) or a D400 adapter (may be followed by /A, /J, /P or /S), and a S8240T headset (may be  followed by /A, /J, /P or /S).

References

• Poly Lens Device Management App | HP® Official Site
• poly.com/support

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