About Genuine iPhone cameras

: June 7, 2024
: Apple

Table of Contents

About Genuine iPhone cameras

About Genuine iPhone cameras

iPhone cameras have been designed, tested, and manufactured for Apple quality and performance standards. This includes intuitive and responsive auto-focus, Portrait mode with advanced bokeh and Depth Control, and Portrait Lighting effects.

Importance of service by trained technicians using genuine Apple cameras

If you need to replace your iPhone camera, it’s important for certified technicians who use genuine Apple camera parts to repair it.

Only technicians who have completed Apple service training and who use Apple genuine parts and tools should replace iPhone cameras. These service providers include: Apple, Apple Authorized Service Providers, or Independent Repair Providers using genuine Apple parts. Replacements not performed by Apple, authorized service providers, or certified technicians might not follow proper safety and repair procedures and could result in improper function or issues with image quality or overall device safety. Apple camera parts are designed to fit precisely within the device. Additionally, repairs that don’t properly replace screws or cowlings might leave behind loose parts that could damage the battery, cause overheating, or result in injury.

Depending on your location, you can get your iPhone camera replaced—in or out of warranty—by visiting an Apple Store or Apple Authorized Service Provider, or by shipping your iPhone to an Apple Repair Center. Independent Repair Providers* also offer genuine parts by trained technicians for out-of-warranty camera replacements.

Get started with camera service.

The iPhone camera is engineered together with iOS software for optimal performance and quality. A nongenuine camera might cause compatibility or performance issues. For example, an issue might arise after an iOS software update that contains camera updates or new camera features.

If a service provider uses nongenuine camera parts, the following might also occur:

Camera does not focus correctly or images are not sharp
When using Portrait mode, the subject might not be in focus or only partially in focus
A 3rd-party app that uses the camera might freeze or quit unexpectedly
Real-time preview in 3rd-party apps might appear blank or might get stuck

* Independent Repair Providers offer out-of-warranty repair service for iPhone and Mac. They have access to Apple genuine parts, tools, training, service guides, diagnostics, and resources.

Important Camera Message

If you see this message when you go to Settings > General > About, the camera in your iPhone is unable to be verified. This message applies to iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, and iPhone 12 mini.

This notification doesn’t affect your ability to use your iPhone or access your camera.

You will see a notification on your Lock screen for the first four days that you use your device and in the Settings app for 15 days. After that period, you can find the notification by going to Settings > General > About.

Published Date: February 10, 2021