SpinWave Robot, CleanView Connect Robot, EV775 Robot App Pairing Guide | App Support

: June 7, 2024
: Bissell

Table of Contents

To pair with your Robot follow the below steps
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To pair with your Robot follow the below steps

Experiencing an error when pairing?

Uninstall & reinstall the BISSELL Connect App
Restart your phone and attempt the pairing process again
If you are still receiving an error, please refer to the error specific troubleshooting steps in our Pairing Errors guide

Do you have an LG phone?

Yes > Go to LG phone settings before attempting to pair

No > Continue to steps below to pair with your robot

Pairing Steps:

Step 1: Download the BISSELL Connect App from Apple App store or Google Play store
Step 2: Connect to BISSELL Connect App
Step 3: Connecting the product to Wi-Fi
Step 4: Setting-up the Robot

Step 1: Download the BISSELL Connect app from Apple app store or Google Play store

*Google Play and the Google Play logo are trademarks of Google LLC. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries and regions. App Store is a service mark of Apple Inc.

Having difficulty downloading the app? Make sure there is enough storage available on your device and a strong Internet connection
- If the problem persists, restart your device and try again
- If the BISSELL Connect App still will not download onto your device, contact your phone service provider

Step 2: Connect to BISSELL Connect App

Create a BISSELL account to sign in, or sign in via Google or Facebook
- If using Facebook to log in you can only be logged into one Facebook account on your mobile device
Select product
- If you have previously created an account click on the hamburger menu on the top left corner of the app
- Click the plus sign and select a product to add
Turn Robot on using the side switch
Remove the Dust Bin to find the QR code
- Right after scanning QR code put machine back right side up
If BISSELL would like to Access Your Camera” populates > Click “Go to Settings”
- Turn the Toggle on next to “Camera”
Scan the QR code
- Ensure your phone Wi-Fi is on, you are connected to your home network & near your router
Turn on Robot’s Wi-Fi
- Press & hold the Start/Pause button for 5 seconds until you hear a beep
- Select “Ok,It beeped’
  - If machine does not beep, hold down play/pause button for 45 seconds until it beeps 3 times > Power machine on and off with side power switch > Re-attempt pairing
- Select ‘Next’ to have your phone paired to the Robot’s WiFi
On select models a light ring may appear around the machine
You will be asked to Join the BISSELL Network, select ‘Join’
If prompted to allow BISSELL to find and connect to devices on your local network > Click “Ok”
App will show Robot is connecting to the phone – this could take a few minutes
Once connection is successful it will be indicated on App
- Select next

Step 3: Connecting Robot to Wi-Fi

Connect the Robot to your home Wi-Fi Network.
- If network does not show up right away, move the Robot and phone closer to your router and select ‘Rescan’ at the bottom of the screen
- Keep the BISSELL Connect App open and active on your phone until the pairing process is complete
To change the Wi-Fi network that your Robot is connected to, go to the settings screen within the App and click on the Wi-Fi settings option and then follow the prompts
- If your Wi-Fi network does not appear in the list to choose from, make sure you are using a 2.4 GHz frequency Wi-Fi connection, 5 GHz frequency will not appear
Enter Wi-Fi Password
App will show pairing screen
- The robot will beep 3 times & the light ring will illuminate when finalizing is complete
- After machine pairs to internet, it will then connect to the cloud to finish pairing
‘Finalizing Complete’ means the machine has successfully paired to the Internet
- Select ‘Next’

Step 4: Setting-up the Robot

Name your Robot > Select ‘Next’
Register your Robot by entering ‘Date Purchased’ and ‘Store Purchased’ information > Select ‘Submit’
- After you register your Robot you can access Warranty information within the BISSELL App
- If you had previously registered your machine > Select ‘Skip’ when you come to the ‘Register Your Robot’ screen
  - The registration information was saved from the initial pairing
    - To confirm: Go to Settings > Warranty