My JetScrub Pet has no suction | Support

• Remove machine from storage tray

  • Remove dirty water tank by pressing down on recessed button on top of tank

  • Select a cleaning mode to turn machine on, feel for suction strength at the motor vents

    • If no suction Contact Us
    • If suction is strong, turn off and unplug machine

  • Empty dirty water tank by grabbing top of tank in recessed area on each side of float stack

    • Pour dirty water and debris out
    • Check dirty water tank for any cracks or damage
    • If tank is cracked or damaged, it should be replaced

  • Remove filter from float stack and clear it of debris

  • Hand wash filter with warm water

  • Rinse float and clear debris

    • Make sure float moves up and down smoothly

  • Allow float, filter, and dirty tank to dry completely

  • Clear any clogs in debris pathway

  • Put dirty water tank back in machine

    • Insert the bottom first
    • Push the top back into machine until it clicks

  • Remove nozzle from foot of machine by pulling up on both sides

    • Check for any cracks or damage to nozzle
    • If cracked or damaged, order a replacement nozzle

  • Clean out nozzle using nozzle clean out tool and rinse it with warm water

  • Clear suction gasket of debris

  • Put nozzle back on machine

    • Line up tabs on front edges of foot and push nozzle into place until click

  • Choose express or deep clean mode to turn machine on

  • Test for suction

    • If there is still no suction, Contact Us

  • Recipient Email

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