My CleanView Helix® Upright Vacuum has no suction | Support

• Unplug machine

  • Empty dirt cup by sliding Lock ‘n Seal lever to “unlock” position and sliding dirt cup straight out

  • Lift up filter cup located beneath dirt cup and twist plastic tab to lift filter out

    • Separate outer foam and inner pleated filters
    • Both can be washed with warm water and mild detergent
    • Allow to completely air dry (24-48 hours) before reinstalling

  • Check suction inlet in upper tank for clog

    • Upper tank and louvers may be wiped clean

  • Remove small, round filter beneath filter cup and remove any debris

    • Turn machine on and check for suction at motor duct where this filter sits
    • If no suction at motor duct, visit a BISSELL Authorized Service Center or Contact Us

  • Open door on side of machine to access post-motor filter

    • Post-motor filter is NOT washable and should be replaced when dirty

  • Disconnect upholstery hose from both ends

    • Run broomstick through hose to remove any clogs
    • If hose is cracked or damaged, it will need to be replaced

  • Remove screw from left side of wand base and pull lower hose down to straighten

    • Insert broomstick through lower hose to remove any clogs

  • Verify brush on bottom of machine is turning when handle is reclined

    • If not turning, see Brush Not Turning 
    • If machine still has no suction, visit a BISSELL Authorized Service Center or Contact Us

  • Recipient Email

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